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it_user1424256 - PeerSpot reviewer
IT Department Manager at a financial services firm with 1,001-5,000 employees
Real User
Functional and easy install but licensing structure confusing
Pros and Cons
  • "We were impressed with the functionality of the solution."
  • "The pricing structure needs to be improved, the current information is confusing."

What is our primary use case?

We are currently piloting the solution, we are checking it with our workflow.

What is most valuable?

We were impressed with the functionality of the solution.

What needs improvement?

The pricing structure needs to be improved, the current information is confusing.

For how long have I used the solution?

I have been using the solution for a few months.

Buyer's Guide
Microsoft Power Apps
May 2025
Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.

How was the initial setup?

The install is not a problem at all, it did not take very much time.

What about the implementation team?

We did the deployment and we have a few employees for maintenance. 

What's my experience with pricing, setup cost, and licensing?

The pricing is too expensive and the licensing system is complicated. There are many pages of instruction on how to do the calculations for the price.

Which other solutions did I evaluate?

We are considering other products at this time because of the cost.

What other advice do I have?

We have just started using the product, it is unclear if we will continue to use it after taking into account the unclear pricing structure.

I rate Microsoft PowerApps a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1717350 - PeerSpot reviewer
EVP, Solutions at a tech services company with 11-50 employees
Real User
Easy to set up, integrates well with native systems, and offers good stability
Pros and Cons
  • "I have found the technical support to be helpful."
  • "When we talk of integrating with external applications, that's one area where, even today, I had to loop in my code developers. If this area can be streamlined so that my techno-functional consultants, who are on-site, can immediately start working on something without the assistance of developers, that would be ideal."

What is our primary use case?

We are into software consulting. We have been developing various solutions and leveraging PowerApps to do it.

What is most valuable?

What I like about it is that it is coming from Microsoft. It is very easy for us, our techno-functional consultants to spin an application in days, not in months. 

This is easily integrated with native systems including the Microsoft stack. If we have to integrate with other products such as SharePoint, we can leverage any services using Azure or the same platform.

In terms of scalability, it can scale quite well. It's so scalable with forthcoming technologies. We can develop something in PowerApps, and that can easily be scaled to a bot. We can quickly make a bot there and make it work in conjunction with applications.

We had it integrated earlier with voice channels. You can manage an omnichannel kind of scenario between Voice, Teams, WhatsApp, social integration platforms like Twitter, Facebook, et cetera. 

The RPA is very closely integrated onto the same platform and BI as well. It's great.

The initial setup is very easy.

The product is very stable. 

I have found the technical support to be helpful.

What needs improvement?

When we talk of integrating with external applications, that's one area where, even today, I had to loop in my code developers. If this area can be streamlined so that my techno-functional consultants, who are on-site, can immediately start working on something without the assistance of developers, that would be ideal.

For how long have I used the solution?

I've used the solution for four and a half or five years. 

What do I think about the stability of the solution?

The stability has been great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

It's so scalable. We can scale to all the latest technologies and we can integrate with the social platforms. We can integrate with the document management system (SharePoint). We can integrate with the Active Directory exchange server. It's limitless.

It is so much more scalable once you have everything available over in the Dataverse so that you can write triggers and automate a lot of the BPM. Once you have everything with you, you can spin any dashboards, reports, schedules, and then those can go through mail alerts. You can schedule alerts through WhatsApp messages. You can schedule it through voice IVRs. You name a thing, or you can schedule it. You build it over here and then schedule it over there. 

How are customer service and support?

My experience with technical support has been very, very hood. They've been very supportive. The only thing is that you have to have the right support plan. If you have one, they adhere to the SLA quite well.

How was the initial setup?

The initial setup is not overly complex or difficult. It's pretty simple and straightforward. 

What about the implementation team?

I have done the initial setup multiple times for the various installations. I can handle it on my own and do not need outside assistance. 

What's my experience with pricing, setup cost, and licensing?

The pricing is a subjective thing. Whenever we are positioning PowerApps to an enterprise that is already into Dynamics 365 ER PCRMs, it is very easy to position it as they have already made initial investments there. It is just simply that the number of users that are based on the number of applications and it can be scaled. For them, I've never faced any issues. For example, for a hospital with it, we were already reaching out to, say, 40 units. When they wanted to scale to their smaller units, the 70 of them, it was a cakewalk. Then we had a plan to extend it to their pharmacies, say, 50 of them. That, again, was a cakewalk as they were already on that platform.

However, when I go and reach out to a smaller business SMB segment, the challenge over there is that we are faced with competition - with other software which has been built on PHP. If we host it on-prem, of course, then that discussion of cloud versus on-prem and those fundamental discussions creep in and then there is the minimum unit price per license, meaning per user or per app. When you look at it that way, an SMB will see it as expensive compared with open-source options.

What other advice do I have?

I'd rate the solution at a nine out of ten. If the external integration process was easier, I would give it a perfect ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Microsoft Power Apps
May 2025
Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
reviewer1308135 - PeerSpot reviewer
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
Real User
Many bugs, not accurate, but easy to navigate
Pros and Cons
  • "Microsoft PowerApps's most valuable features we found are that it's very similar to the other Microsoft products, you can do the basic automation quite quickly. The interface is similar to the other Microsoft products which makes it easy to navigate around because we are used to Microsoft products."
  • "Microsoft PowerApps can improve the number of bugs that are present. When you are using the different applications it is not accurate."

What is our primary use case?

We did a POF with Microsoft PowerApps and we used it for simple automation tasks.

How has it helped my organization?

The solution has not helped our organization. Since we moved away from Microsoft PowerApps from the bugs and I'm not sure if it's improved. When I look at the developer community, it's still buggy, there are some issues. It's not consistent when you are working with applications. If I work with the same application, it gives me a different choice every time. It doesn't give you the same choice of how to interact with the application.

What is most valuable?

Microsoft PowerApps's most valuable features we found are that it's very similar to the other Microsoft products, you can do the basic automation quite quickly. The interface is similar to the other Microsoft products which makes it easy to navigate around because we are used to Microsoft products.

What needs improvement?

Microsoft PowerApps can improve the number of bugs that are present. When you are using the different applications it is not accurate.

In the next release of Microsoft PowerApps, they should add IDP and a control room.

For how long have I used the solution?

I have been using Microsoft PowerApps for two months.

What do I think about the stability of the solution?

Microsoft PowerApps is not stable.

What do I think about the scalability of the solution?

Microsoft PowerApps is not scalable. When compared to the other solutions that we've worked with, it's scalable. Everyone can build their own automation and there isn't a single repository where you can share or make sure that you're using the same automation. Everyone builds their own version of the same automation it's inefficient and at the same time, it is not scalable because if one thing breaks, you have to go update every process that you've automated.

How are customer service and support?

In terms of support, there isn't much support compared to UiPath, Blue Prism, or Automate Anywhere. There is not a lot of documentation, training, or community support. People are starting to use Microsoft PowerApps, but by the time it catches up, it'll be a while.

I rate the support of Microsoft PowerApps a three out of five.

What about the implementation team?

We had six people for the maintenance of the processes used in Microsoft PowerApps.

Which other solutions did I evaluate?

I have evaluated many other solutions.

What other advice do I have?

My advice to others wanting to implement Microsoft PowerApps, they should do research on the connectors that are available compared to the competition. This will speed up the time to their end goal because Microsoft doesn't have many. The general support documentation that is available on using the tool, compare them with the other solutions to make a decision on what solution to use. They don't have many resources yet that are qualified in Microsoft PowerApps or Microsoft Power Automate.

I rate Microsoft PowerApps a four out of five.

Microsoft PowerApps needs a lot of fixes and improvements, and the competition is way far ahead compared to Microsoft at the moment.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1571427 - PeerSpot reviewer
Group Head of IT at a marketing services firm with 201-500 employees
Real User
Scalable and stable with good usability
Pros and Cons
  • "The product has good usability, in terms of low-code applications."
  • "Improvements to the capturing of geographic locations and integration with maps would raise my score of the product from seven point five to its maximum of ten."

What is most valuable?

The usability, in terms of low-code applications, is a feature we have found most valuable. We just do development and then distribution.

What needs improvement?

Improvements to the capturing of geographic locations and integration with maps would raise my score of the product from seven point five to its maximum of ten.

For how long have I used the solution?

We have been using Microsoft PowerApps for around two years.

What do I think about the stability of the solution?

So far, the product has shown stability.

What do I think about the scalability of the solution?

The product is scalable.

What other advice do I have?

I am making use of the product in my own company.

I would rate it an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Girish Kumar. - PeerSpot reviewer
Consultant at Botmantra
MSP
Top 20
Easy for extracting data and app building
Pros and Cons
  • "It's very easy to build an app using this solution."
  • "Installation and integration could be improved."

What is our primary use case?

Our primary use case of this solution is for when we're integrating something and need to extract some data. We use PowerApps to extract the data and create our own module inside PowerApps and create our own app. We extract data and integrate it with PowerApps.

What is most valuable?

It's very easy to build an app using this solution. It's easier than with other tools. 

What needs improvement?

I think installation and integration could be improved. It's tricky compared to other tools. 

For how long have I used the solution?

I've been using this solution for a month or so.

What do I think about the stability of the solution?

We are a small company and only have four or five people using this solution. 

How was the initial setup?

When it comes to installation, we need to install a gateway and integrate between two tools, for example, PowerApps and Power Virtual Agents, Deployment is a little complicated. The data is available in Google but it's a little difficult.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a monthly basis. 

Which other solutions did I evaluate?

We tried a lot of other products before choosing PowerApps and we found Microsoft to be easier to use. 

What other advice do I have?

I would recommend this solution. Microsoft is a large company and the product has good features. We plan to migrate all our tools to Microsoft in the future. 

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1414065 - PeerSpot reviewer
Solution Architect IAM at a computer software company with 1-10 employees
Real User
Feature-rich, and easy to scale, but the setup is complicated
Pros and Cons
  • "For our purposes, it is quite scalable."
  • "Technical support could be faster, and more accurate."

What is our primary use case?

We use Microsoft PowerApps to get insight into the business. We use it for BI.

What needs improvement?

The initial setup should be improved. It could be easier.

Technical support could be faster, and more accurate.

For how long have I used the solution?

I have been working with Microsoft PowerApps for the last year. My experience is limited but I do use it from time to time.

What do I think about the stability of the solution?

Most of the time, Microsoft PowerApps is stable.

What do I think about the scalability of the solution?

I have no issues with the scalability of Microsoft PowerApps. For our purposes, it is quite scalable.

How are customer service and support?

At this time, I don't have any issues with technical support. It can however take some time if you launch a service request, but most of the time, it is resolved within the expected time.

Which solution did I use previously and why did I switch?

We also work with Microsoft 365.

How was the initial setup?

The initial setup is moderately complex.

What's my experience with pricing, setup cost, and licensing?

Microsoft PowerApps is expensive, but there are many features included.

What other advice do I have?

They think about how they will set it up before beginning to ensure they select suitable use cases.

I would rate Microsoft PowerApps a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Power Apps Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Microsoft Power Apps Report and get advice and tips from experienced pros sharing their opinions.