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reviewer1767510 - PeerSpot reviewer
Project Manager at a tech company with 5,001-10,000 employees
Real User
Jan 29, 2022
Incredible community support, easy to use, and easy to set up
Pros and Cons
  • "It is easy to use."
  • "Most of my training for what I do has been by watching or learning in the community. There needs to be better training on either one of these."

What is our primary use case?

We're using it for our business processes. We have applications for expenditure requests, travel requests, and accident reporting.

I am using the latest version of the solution.

What is most valuable?

It is easy to use.

What needs improvement?

Most of my training for what I do has been by watching or learning in the community. There needs to be better training on either one of these. 

For how long have I used the solution?

We started implementing it in February 2020.

Buyer's Guide
Microsoft Power Apps
January 2026
Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. About 150 to 200 people are using it. 

In terms of our plans to increase its usage, I'm moving to a different department and starting over. We might be scaling up in my new department. In the current department, they still need to figure out what they're trying to do.

How are customer service and support?

If I'm dealing with the community, technical support is incredible.

Which solution did I use previously and why did I switch?

We were paper-based before switching to PowerApps.

How was the initial setup?

It was easy. We started in February, and everything had to be up and running in March because of the pandemic of 2020.

What about the implementation team?

I did it, and there was no reseller. We're a university, and the university was not going to pay for us to have this deployed by an outside partner.

I also take care of its maintenance.

What's my experience with pricing, setup cost, and licensing?

I don't have that information. We work with a procurement office that deploys it for our university.

Which other solutions did I evaluate?

We looked at ServiceNow because some of the departments in our organization were using ServiceNow.

What other advice do I have?

Deployment has to be supported from the top down because if you're trying to get things supported from the bottom up, you run into a lot of interference. This has not been the easiest.

PowerApps is incredible, so I would give it a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2302872 - PeerSpot reviewer
Director at a tech consulting company with 10,001+ employees
Real User
Nov 28, 2023
Scalable platform with a simple setup process
Pros and Cons
  • "The platform has valuable features for opportunity and finance management. It has all the essential features for customer service."
  • "It would be beneficial to have a feature that allows users to split the opportunity into separate logs for each product."

What is our primary use case?

We use the product for sales and customer service features.

What is most valuable?

The platform has valuable features for opportunity and finance management. It has all the essential features for customer service.

What needs improvement?

Sometimes, the opportunity includes two products, and the outcome for each product is different. It would be beneficial to have a feature that allows users to split the opportunity into separate logs for each product.

For how long have I used the solution?

We have been using Microsoft Power Apps for more than 15 years.

What do I think about the stability of the solution?

We never encountered system downtime issues.

What do I think about the scalability of the solution?

It is a scalable platform.

How are customer service and support?

We contacted the technical support services in case of functionality unavailability during the trial version phases.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used Microsoft 365 Dynamics CRM earlier. Later, we switched to Microsoft Power Apps for faster speed and availability of on-cloud infrastructure.

How was the initial setup?

The initial process is simple. We need to create a trial and start working. It takes half an hour to complete. Later, we can purchase the licenses further.

What's my experience with pricing, setup cost, and licensing?

The product is inexpensive. I rate its pricing a three to four out of ten.

Which other solutions did I evaluate?

We evaluated ServiceNow. We decided to use Microsoft Power Apps, as we already used the Microsoft platform. It was easier to onboard the product into a trial environment, and premium support was also available.

What other advice do I have?

I rate Microsoft Power Apps a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Microsoft Power Apps
January 2026
Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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Hardland Moncayo - PeerSpot reviewer
Head of Software Engineering Department at a tech services company with 51-200 employees
Real User
Jan 20, 2023
A good data development and connectivity tool, that would benefit from a longer period of availability for historical data
Pros and Cons
  • "We like that this solution allows us to fully define our test environments, and link them using different code. This means we can do different tests, but with one basic structure, and then export the data and use it in other platforms."
  • "We would like to see the period for viewing executions within this solution to be extended beyond its current limit of 28 days. We would prefer to be able to offer our customers an infinite amount of history to search."

What is our primary use case?

We use this solution to integrate our apps, and send processed data via the different connectors it provides.

How has it helped my organization?

This solution has allowed us to offer our customers to integrate with our platform platform to send documents, and for them to be processed with a digital key network solution, without having to use the platform directly.

What is most valuable?

We like that this solution allows us to fully define our test environments, and link them using different code. This means we can do different tests, but with one basic structure, and then export the data and use it in other platforms.

What needs improvement?

We would like to see the period for viewing executions within this solution to be extended beyond its current limit of 28 days.  We would prefer to be able to offer our customers an infinite amount of history to search.

For how long have I used the solution?

We have been using this solution for nearly a year.

What do I think about the stability of the solution?

We have found this to be a generally stable solution, and have only experienced issues when there are a large amount of registers involved.

What do I think about the scalability of the solution?

This is a very scalable solution.

Which solution did I use previously and why did I switch?

We did not previously have a single solution, but instead we used a component that worked using Java.  We switched to this software because it was less complex to maintain.

How was the initial setup?

The initial set up of this solution is fairly straightforward.

What about the implementation team?

We implemented this solution using our in-house team.

What's my experience with pricing, setup cost, and licensing?

We would advise organizations that this solution has a high-price point. However, the cost is justified for how comprehensive the package is, and all components of the solution are available under the standard license plan; there are no hidden costs involved.

What other advice do I have?

We would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Divakar Sarma - PeerSpot reviewer
Architect/Manager at a computer software company with 10,001+ employees
Real User
Dec 10, 2022
Custom app building solution used for workflow automation that offers free licences for POCs
Pros and Cons
  • "Power Automate has been the most valuable feature."
  • "The set up of the solution could be simpler."

What is our primary use case?

We use this solution for workflow automation.

What is most valuable?

Power Automate has been the most valuable feature. 

What needs improvement?

The set up of the solution could be simpler. 

For how long have I used the solution?

We have been using this solution for three years. 

What do I think about the stability of the solution?

I would rate the stability of this solution an eight out of ten. 

How are customer service and support?

The customer support for this solution could be faster. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is fairly straightforward. I would rate it a seven out of ten. 

The whole life cycle takes two months to develop, test, implement and deploy.

What's my experience with pricing, setup cost, and licensing?

It is possible to make use of free licences for the sake of a POC. 

What other advice do I have?

Overall, I would rate this solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MichaelSoliman - PeerSpot reviewer
Owner at a tech services company with 1-10 employees
Real User
Top 5Leaderboard
Nov 28, 2022
Makes client communication easy; high level of tech support
Pros and Cons
  • "The most valuable feature is the completeness of the concept. It is not restricted by where you are allowed to use it and that is its greatest strength."
  • "There is room for improvement in error handling and debugging."

What is our primary use case?

My primary use case for Microsoft Power Apps are mostly demos for my customers and in trainings. I am a Microsoft Registered Trainer.

What is most valuable?

The most valuable feature is the completeness of the concept. It is not restricted by where you are allowed to use it and that is its greatest strength.

What needs improvement?

There is room for improvement in error handling and debugging. I would appreciate it if Microsoft created something like the social network graphs Facebook sometimes shows you (potential connections). It would be great for Microsoft to take a similar point of view regarding the data and data flow in Power Apps. It would help us see which field is changing and which is influencing the follow-up field or display or workflow, etc.

As a chief financial officer, I would like to see the mark of chain retracement and where the money flows. Imagine dropping a little drop of ink onto a handkerchief and seeing the ink sucked into the fibers of the handkerchief and distributing itself. Similar things happen to money if you put it into a small market and a chief financial officer needs to have that information. 

For how long have I used the solution?

I have been working with Microsoft Power Apps since 2018. 

What do I think about the stability of the solution?

Microsoft Power Apps is definitely stable. It is as stable as SharePoint and this app model has been in place since 2013. Essentially, it requires you to put code onto a SharePoint site which is not executed there, but rather on a client or on specific workflow codes, which are client. If code executions are well work-flowed, it is capable of saving your script and of the global resources. That capability to take off where you left off, including external resources, is a great strength.

What do I think about the scalability of the solution?

Microsoft Power Apps is scalable. SharePoint is a farm. It is a big forest of machines interconnected by a messaging system, Windows Azure Service Bus. It can be understood as a telepathic network between the machines. As long as one machine is running, the system's running and as soon as more machines are adding the capabilities, the load is distributed automatically.

How are customer service and support?

Microsoft's technical support is at a high level. 

Which solution did I use previously and why did I switch?

We did previously use a different Microsoft workflow operating system, but it was complicated to program and difficult to provide interactions with the users. All of that is much easier now that we use SharePoint platforms like Teams. Microsoft has the best of all worlds. I am confident that it will rock the market.

What's my experience with pricing, setup cost, and licensing?

I have an MSD end subscription; it's a flat rate subscription.

What other advice do I have?

My advice for anyone looking to implement Microsoft Power Apps is: please have a closer look at the Azure infrastructure and do not underestimate the complexity of Azure Active Directory and SharePoint. I recommend spending a week or so letting someone informed like me introduce you to the complexity of Azure Active Directory, SharePoint, and Windows Azure. Not having this information is like driving a car without having put oil into the motor and air into the tires. In other words, it would not be wise.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1551780 - PeerSpot reviewer
IT Analyst at a tech services company with 10,001+ employees
Real User
Aug 24, 2022
Application helps access data from different sources, but the solution is not responsive in its nature
Pros and Cons
  • "It allows us to provide all the information in one single place."
  • "Microsoft PowerApps is not responsive in nature."

What is our primary use case?

We use Microsoft PowerApps for the typical use cases including website creation and a work portal, covering all the operations involving the manufacturing side of my customers.

There are three app-building interfaces available in PowerApps. Canvas is model-driven. Power Pages, which was Power Portal, which has more low-code, no-code capabilities and makes web design easy for the everyday user to create a website. Lastly, Power BI reports, or Microsoft DataWorks, which we have integrated with our data provide us the option to work collaboratively.

How has it helped my organization?

Most of the people in our organization using this solution are business people. They are not experts in technology and are not familiar with how to use the application. They use Excel and other documents to collaborate. Moving Excel to the application helps them access different data sources. It allows us to provide all the information in one single place. Everyone can view the data based on their role or access level.

What is most valuable?

The most valuable feature of Microsoft PowerApps is the ease of use to create an application. For example, if you use the Canvas app, there is a feature that you can upload an image, and it will easily identify it and convert it into the application.

The solution is convenient for using Power Effects so we can write customized business logic.

What needs improvement?

Microsoft PowerApps is not responsive in nature. For us to make an application responsive, it requires some effort. We need to work with CSS, HTML5, or JavaScript.

I would also like to see improvements made to the integration with other data sources, including Azure Databricks or Spark. When we connect from DataWorks, CDS, SharePoint, or OneDrive where the actual Excel file is kept, it is easy. However, if we connect with other data sources, we need to do a no-data filter, particularly when there are in-built integrations available. 

Out-of-the-box connectors, like dataflow, would help to load the data from those data sources into CDS.

For future releases, Microsoft PowerApps should add more templates that help bring more experiences to the websites.

For how long have I used the solution?

I work as an IT analyst. I have been using Microsoft PowerApps for two years.

What do I think about the scalability of the solution?

In our organization, PowerApps is used by program managers, IT engineers, IT analysts, assistant consultants, and delivery partners.

How was the initial setup?

The initial setup of Microsoft PowerApps is straightforward. 

For deployment, we use the ALM CoE kit, and GitHub through the pipeline. It is done through the team, creating a Dev environment for each pre-Dev and production environment. When we have completed testing and validation, we proceed with staging and then production.

We have not implemented using an automatic deployment through Azure Pipeline as there are a lot of bugs. We are still doing the implementation manually.

What about the implementation team?

Deployment is done by our customers' teams. They are handling the pipeline activities.

What was our ROI?

The ROI is always positive. Our customers who use this solution can quickly create and circulate through a group. For example, for an innovative idea, you can create an idea zone, QC, or something similar. You can create a form and circulate it via email through PowerApps.

What's my experience with pricing, setup cost, and licensing?

PowerApps has been adopted by all major partners and Microsoft is widely used. We use Microsoft Teams to collaborate. You need to have licenses. E1 plus Intune or E1 plus licenses is enough for everyone to use PowerApps as it's free, even if you are using data sources like SharePoint.

If you want to deploy something with RPA or Power Virtual Agents, you will need to think about the licensing model and the capabilities of the AI builder. AI can deploy the AML model, so you can use the capabilities, meaning you need the licensing.

Which other solutions did I evaluate?


What other advice do I have?

For an organization looking to implement Microsoft PowerApps, they should consider the timeframe required and the experience they would like. 

Responsiveness is a concern with PowerApps. If you want to build an application for your desktop, tablet, or mobile, the application needs to be responsive on all screens. PowerApps is not responsive to these requirements. If responsiveness is not a concern, then I recommend this solution.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1595526 - PeerSpot reviewer
Practice Lead at a consultancy with 10,001+ employees
Real User
Jul 29, 2022
User-friendly with good flows but the UI needs to be improved
Pros and Cons
  • "The flows are good because they can be used in a variety of situations."
  • "The portal and canvas apps need to be improved and brought up to speed."

What is our primary use case?

We have a partnership with Microsoft. 

What is most valuable?

The flows are good and probably the best component of this product because they can be used in a variety of situations and we're using it all the time. We're also using a lot of portal and canvas too. This is a simple solution and user friendly.  

What needs improvement?

The product has a few issues. The portal and canvas apps are the main things that need to be improved. Bringing the UI of a model-driven app to something closer to what Salesforce has will definitely be a game changer.

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

The solution is stable if the load is not too high. If it is, then we have issues and need Microsoft to help us sort things out. In the low to medium load, it's very stable.

What do I think about the scalability of the solution?

Our implementation wasn't huge but the solution is scalable.  

How are customer service and support?

The technical support was good. They provided us with first-rate architects and good support.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was relatively straightforward. 

What other advice do I have?

I recommend this solution because of the type of connectors that they have, the cost is reasonable, and it's easy to learn. 

I rate this solution seven out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Joseph Vijayakumar - PeerSpot reviewer
Founder & CEO at a tech services company with 51-200 employees
Real User
Jun 18, 2022
Reliable and issue free with helpful technical support
Pros and Cons
  • "The solution is stable and reliable."
  • "We'd like to see more integration capabilities in the future."

What is our primary use case?

We use it as part of our analytics offering. We are basically into analytics. Maybe sometimes we use it to build small apps to instrument the research process. That's what we do.

What is most valuable?

I am from the sales side, so I really do not know the technical aspect of it.

It's my understanding that it has been issue-free.

We have pretty easy integration options.

Technical support is great.

The solution is stable and reliable.

The scalability is good. 

What needs improvement?

I don't have any notes for improvement. It does what it says it does. 

We'd like to see more integration capabilities in the future. 

For how long have I used the solution?

We've been using the solution for about three years. 

What do I think about the stability of the solution?

The solution works well. It's stable. the performance is good. there aren't bugs or glitches and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

We use it for a very specific purpose, and therefore scalability is not really a factor for us.

We have about ten clients using the solution currently.

How are customer service and support?

Technical support has been fine. We are satisfied with their level of service. 

How was the initial setup?

We use the cloud version of the solution. There isn't an in-depth deployment process. 

What about the implementation team?

We handle the projects and the implementation for our clients. 

What's my experience with pricing, setup cost, and licensing?

I don't have any comments on the cost or licensing. It's fine. It's cheap compared to other RPA tools. It was about $40. There are people that are lower than that, however, they don't give you the features.

What other advice do I have?

We use a lot of Microsoft products. We use Microsoft Power BI, Power Platform, and Azure Patch Solutions.

I'm not sure which version of the solution we're using. 

I'd recommend the solution to others. 

I would rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Power Apps Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Microsoft Power Apps Report and get advice and tips from experienced pros sharing their opinions.