We use Microsoft PowerApps for internal business solutions that eliminate the need for Excel workbooks.
Director, Program Innovation & Improvement Medicare at UPMC
Easy to install, helpful technical support, eliminates the need for Excel workbooks, but scalability is limited
Pros and Cons
- "The UI functionality is the most valuable aspect of this solution."
- "We use Microsoft PowerApps for internal business solutions that eliminate the need for Excel workbooks."
- "If the price was reduced and the quality of the user interfaces was improved it would be beneficial."
- "If the price was reduced and the quality of the user interfaces was improved it would be beneficial."
What is our primary use case?
How has it helped my organization?
To keep track of which accounts our project managers were working on so that we could charge time back to those other lines of business.
What is most valuable?
The UI functionality is the most valuable aspect of this solution.
What needs improvement?
If the price was reduced and the quality of the user interfaces was improved it would be beneficial.
Buyer's Guide
Microsoft Power Apps
March 2026
Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,976 professionals have used our research since 2012.
For how long have I used the solution?
I have been using Microsoft PowerApps since 2019.
What do I think about the stability of the solution?
Microsoft PowerApps is a stable solution.
What do I think about the scalability of the solution?
The scalability of Microsoft PowerApps is limited.
We have a few thousand users in our organization. They are completely different. Most are individual contributor roles, but who uses what for what varies greatly.
It is being used extensively, and I'm sure there are plans to expand its use even further.
How are customer service and support?
I would rate technical support a five out of five.
Which solution did I use previously and why did I switch?
I also have experience with OutSystems.
I would rate OutSystems a five out of five, and I would highly recommend them.
How was the initial setup?
The initial setup was straightforward. I would rate it a five out of five.
Deployment took about a month once it was at my level and I fully understood it.
My implementation strategy was to meet with various business owners to identify a solution for them, then build and deploy that solution for them.
What about the implementation team?
I did not work with a third-party integrator, consultant, or reseller. I completed the deployment by myself.
I had some help from YouTube and Google.
I'm not familiar with the maintenance aspect. I know there is a reference center and a few others from our IT department. I would guess that there is a team of a few hundred people to maintain this solution.
What was our ROI?
There has been a return on investments. I would rate the ROI a five out of five.
What's my experience with pricing, setup cost, and licensing?
Whatever the cost of licensing is, it is in the millions.
I would rate the licensing costs a one out of five.
What other advice do I have?
My recommendation is to first investigate OutSystems.
I would rate Microsoft PowerApps a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager, Programs (Bpm & Automation) at a outsourcing company with 10,001+ employees
Has an efficient data integration feature, but the user interface needs improvement
Pros and Cons
- "We have integrated data from external systems without facing any significant challenges."
- "One area for improvement in the platform is enhancing the user experience, especially for less tech-savvy users, by simplifying complex features and controls."
What is our primary use case?
Our use case for the product revolves around financial applications, including account services, a service portal, asset transfers, and additions for the organization. It involves multi-level approval processes for stakeholder identification and managing entries in the DLP lecture.
What is most valuable?
The platform's most valuable feature includes the gallery for displaying data for managing approval flows, which is useful for our multi-level approval processes. Additionally, the 360 payments feature is valuable for its default hierarchical approach.
What needs improvement?
One area for improvement in the platform is enhancing the user experience, especially for less tech-savvy users, by simplifying complex features and controls. Additionally, adding more functional options and features could further improve its usability.
For how long have I used the solution?
I have been working with Microsoft Power Apps for the past six months.
What do I think about the stability of the solution?
The platform has been a stable product for us. Despite occasional updates and transitions, it has consistently met our needs and requirements.
What do I think about the scalability of the solution?
I would rate the scalability of the product as seven. While it generally scales well, occasional issues arise.
How are customer service and support?
The response time of the support services has been satisfactory for our business requirements.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Compared with competitors like PegaDM, the platform, and Power Automate offer a more versatile platform that is particularly suitable for workflow applications like ours.
What's my experience with pricing, setup cost, and licensing?
The platform's pricing is reasonable compared to competitors like Apigee. It offers good value for the quality of the product.
What other advice do I have?
Data integration with the platform has been relatively easy for us. We have integrated data from external systems without facing any significant challenges.
I rate the platform as an eight overall. It meets our requirements well and has proven to be a valuable tool for our organization.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Power Apps
March 2026
Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,976 professionals have used our research since 2012.
Oracle eBS Solution Architect at Raiffeisen Bank International AG
Straightforward implementation, high level support, but stability could improve
Pros and Cons
- "Overall the solution is reliable."
- "The scalability of the solution could improve."
What is our primary use case?
We are using Microsoft Power Apps for data collection and processing for small intergroup business applications for our internal needs.
What is most valuable?
Overall the solution is reliable.
What needs improvement?
The scalability of the solution could improve.
For how long have I used the solution?
I have been using Microsoft Power Apps for approximately two years.
What do I think about the stability of the solution?
The stability of the solution has been good in our usage.
I rate the stability of Microsoft Power Apps a seven out of ten.
What do I think about the scalability of the solution?
We have approximately 1,000 people using the solution. There are some applications that we will increase the usage of. However, this depends on the use case.
The scalability of the solution depends on the use case of the application being used.
How are customer service and support?
We have a dedicated support team at Microsoft Power Apps for our needs.
Which solution did I use previously and why did I switch?
I previously used IBM Lotus.
How was the initial setup?
The initial setup of Microsoft Power Apps is straightforward. The implementation depends on the complexity of the application being deployed. It can range from one week to one month. I have not implemented an application that has taken longer than half a year.
What about the implementation team?
We have a team that does the implementation of the solution, such as a delivery manager.
What's my experience with pricing, setup cost, and licensing?
Our enterprise contract with Microsoft Power Apps includes the application feature platform in our subscription package, so we are not incurring any extra expenses. All of our other subscriptions are also part of our license agreement.
What other advice do I have?
I would recommend this platform to others if they have a dedicated internal team with the appropriate experience.
I rate Microsoft Power Apps seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner & Senior Azure Developer at a tech services company with 1-10 employees
No code with a short learning curve but has limited use cases
Pros and Cons
- "For all no-code platforms that let you create a front end, you can click together something very quick."
- "The notion people have is that no code equals no knowledge, and that's simply not true. Even though you don't have to write codes, you still have to know what you're doing."
What is our primary use case?
I had to upload a form, an invoice, specifically, and then using an Azure function, I had to get that form from the Dataverse database and feed it to an Azure form recognizer and write the data back to the Azure Power App.
What is most valuable?
I like that you can quickly click together a user interface. For all no-code platforms that let you create a front end, you can click together something very quick.
What needs improvement?
My problem with solutions like Power Apps and Betty Block blocks and probably with every no-code platform out there is that, as soon as you want to do something custom, something that's not provided by the environment you're using, it gets really tough. You have to work around the constraints of the platform. No-code platforms have constraints. I'm a developer myself, so I tend to not use no-code. I tend to code a lot.
The notion people have is that no code equals no knowledge, and that's simply not true. Even though you don't have to write codes, you still have to know what you're doing.
I had some trouble interfacing with the Dataverse database. If I could, I'd make the couplings with other software easier. The integration with other software could be better. Any developer who had to work with an application made in Power Apps would find that useful.
There are limited use cases.
For how long have I used the solution?
I've used the solution within the last 12 months.
What do I think about the stability of the solution?
The solution is a lot more stable than Betty Blocks. I haven't had any crashes or lost data or anything. That said, haven't used it thoroughly. While I say it's pretty stable, I can't say how it performs under heavy use or big projects.
How are customer service and support?
I've never had to reach out to technical support in the past.
Which solution did I use previously and why did I switch?
I've also used Betty Blocks. With Power Apps, you can quickly click together a user interface, that's also the case with Betty Blocks. However, both being no-code have constraints. For example, Betty Blocks was using jQuery one, and at the time we had jQuery three. I wanted to use a front-end framework. That was just not possible since it would mess up the Betty Blocks designer. And that's also the case with Microsoft Power Apps.
How was the initial setup?
The ease or difficulty of the initial setup varies. For me, it wasn't that hard. However, I already had an Azure subscription and a Microsoft account. If you don't have any of that, it's not that easy - especially if you're not very technically inclined. It can be a daunting task.
I'd rate the ease of setup six out of ten.
The deployment is fast and takes almost no time at all. I developed the application, and I pushed the publish button, and it was published.
What about the implementation team?
I handled the initial setup myself. I did not need outside assistance.
What's my experience with pricing, setup cost, and licensing?
The license for the solution comes with my professional license, so I'm not sure actually if you pay by the user. For me, it was free to develop with a professional license, which is about 70 euros a month. That said, if you get a lot of users using it, it's not included. I don't know how much that would cost.
Whether it is worth the cost or not depends on the use case.
Which other solutions did I evaluate?
We initially chose the solution as it was a customer specification. They wanted to use a Microsoft Power App.
What other advice do I have?
I'm an end-user.
I have been using the latest version of the solution. However, I don't even know if you can switch between versions.
If you want a complex system with lots of custom work done, then it is not ideal, as you are going to have to face the limitations of the platform. If what you want is a simple tool where you just need to upload some files, or you need to store some data to make a custom CRM application, then it's very easy to use.
It's certainly not a replacement for actual development work, and it's not a replacement for developers.
I would recommend the solution to others.
I'd rate the solution seven out of ten. In terms of no-code, it's pretty good, especially when you use it with a Logic App, which is part of the Power platform. When I compare it to Orbis or Betty Blocks, it's just a really good product. It has a small learning curve, however, it should be really easy for people who have no previous experience.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner at 40+60 consulting
A good single platform for developing business apps that is very easy to learn and use, but may not be affordable for smaller organizations
Pros and Cons
- "We particularly like the workflow connectors in the forms, for information introduction purposes."
- "We would like to see some improvement in the cost of the solution when an organization has a more complex network structure. The advanced connectors are very expensive, which discourages our customers from implementing it."
What is our primary use case?
We use this solution to provide a cloud-based platform for our clients to develop, connect, and store data from across the full Microsoft suite.
What is most valuable?
We particularly like the workflow connectors in the forms, for information introduction purposes.
Our customers appreciate the fact that the licensing for this solution is also connected with Office 365, making it a it's less expensive overall system.
It is also very user-friendly in terms of learning curves; it can be picked up very quickly by new users and provides good interoperability between Teams, Outlook, and other solutions from Office.
What needs improvement?
We would like to see some improvement in the cost of the solution when an organization has a more complex network structure. The advanced connectors are very expensive, which discourages our customers from implementing it.
We would also like to see a more robust library of uses for different system roles to be built into this solution, such as for authorizations.
For how long have I used the solution?
We have been working with this solution for nearly three years.
What do I think about the stability of the solution?
The stability of this solution is okay, and really depends on the clients architecture and infrastructure.
What do I think about the scalability of the solution?
When the solution is properly designed at the implementation stage, the scalability is incredible, and the only limiting factor is the cost involved with scaling.
How was the initial setup?
The initial setup for this solution is very easy.
What other advice do I have?
We would recommend this solution to organizations of all sizes. However, the level of investment needed may mean that it is better suited to medium to large organizations.
We would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
L3 Technical Support Engineer at SV Gaming Limited
Valuable 365 and Microsoft integrations; ROI is visible
Pros and Cons
- "The features I find the most valuable are the 365 and Microsoft applications integrations and the automation."
- "The area where this product can be improved is the documentation. When we get stuck it's with the documentation when we are not able to find the codes we need."
What is our primary use case?
The primary use case for this solution for us is building in-house applications rather than having to purchase them. We build fairly basic applications and we would rather use Power Apps to deploy them or create them in-house.
How has it helped my organization?
The way this solution helped us improve is by allowing us to collect data by combining it with phones and the tools Microsoft uses to send out surveys and also use it for a number of automation and requests. It creates forms with which people can make requests or respond to surveys and those are worked on the backend. The whole process is done using Power Apps.
What is most valuable?
The features I find the most valuable are the 365 and Microsoft applications integrations and the automation.
What needs improvement?
The area where this product can be improved is the documentation. When we get stuck it's with the documentation when we are not able to find the codes we need. The solution requires a lot of codes and understanding of the scripting language. Most of the time I end up going to forums to get them. I would like to see Microsoft come up with a knowledge base for Power Apps.
In the next release, I would like to see more integrations because there are some that are not available and we end up having to get adjacent script to work on to work with that.
For how long have I used the solution?
I have been using this solution for two years now.
What do I think about the stability of the solution?
My impression is that it is very stable. I would rate it a 10, on a scale of one to 10, with one being not stable at and 10 being very stable.
What do I think about the scalability of the solution?
We rarely scale when it comes to Power Apps. Once you deploy the application, that's it. So if you need to scale something more robust you probably have to deploy a new one.
Currently, there are over 500 users of Power Apps in our company.
We plan on expanding because it saves us a lot of cost in terms of the application that we currently use this for.
How are customer service and support?
I am not even aware if there is any technical support for Power Apps because most times we have to go through online communities and forums to get what we want. I think the support for Power Apps should be something Microsoft could look into.
How was the initial setup?
The initial setup was straightforward because they have a quite number of templates that you can pick from. The deployment does not take long as it comes with the Office 365. If you have Office 365, you have the Power App enabled in your directory.
What was our ROI?
The ROI is visible considering the number of applications we have been able to use it to build.
What's my experience with pricing, setup cost, and licensing?
The Power Apps comes included with the Office 365. When you purchase a business standard license, the Power Apps comes included.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Account and Delivery Head at Jade Global
Easy to understand, quick to deploy, and offers good integration capabilities
Pros and Cons
- "It is stable and reliable."
- "With Microsoft, the main benefit that we get is it's easy for a layman to understand it."
- "They probably need to improve intelligent document processing."
- "They probably need to improve intelligent document processing."
What is our primary use case?
Power Automate is like process automation.
Any task which you do on a recurring basis or a daily basis, you can simply automate. For example, if you have a use case where every day when you go home you need to book a cab. What I can do is I can automate that task through Power Apps at a scheduled time every day. If I'm leaving at about four o'clock in the evening, by 3:30 I can run that Power task and book a cab every day.
What is most valuable?
With Microsoft, the main benefit that we get is it's easy for a layman to understand it. That's the advantage of it, it's user-friendly.
The way it integrates with the other applications is very good. The experience is seamless; there are no hurdles. Connectors are easily available, which can help you connect with some third-party apps if required.
The initial setup is easy.
It is stable and reliable.
We can scale it.
What needs improvement?
They probably need to improve intelligent document processing. In terms of reading the documents, whether it's a Word document, an Excel, a PDF, an HTML, or a webpage. Identifying the key things with its own intelligence is something that Power Automate and Power Apps need to improve.
For how long have I used the solution?
I've used the solution for close to a year now.
What do I think about the stability of the solution?
It is quite stable. It gives you that assurance since it is from Microsoft. The stability, the reliability is definitely there.
What do I think about the scalability of the solution?
It is scalable. We have a lot of ground for it to scale it up, and add more and more apps or users can be added as per our business requirements.
It's being used widely by many people, in fact. However, it's hard to pinpoint the exact number of people who benefit from it. Anyone can quickly learn how to use it as well.
Which solution did I use previously and why did I switch?
I'm aware of UiPath and Automation Anywhere which take a longer time to implement.
How was the initial setup?
It's very easy to set up. You should have all the licenses available. It's quick and easy to implement, and you can get your hands on it immediately. It doesn't take too much time to get up and running. In contrast, its contemporaries like UiPath and Automation Anywhere are not so quick and easy to implement.
What's my experience with pricing, setup cost, and licensing?
The cost depends on which bundle you get from Microsoft. For example, if you go with the standard Office 365 with the other packages around it, it's good enough. However, if you go for anything specific, you'll have to think about it and customize your requirements. If you go for 365, your cost would be less. If you go for Dynamics 365 with Azure, then it's a complete package that will be expensive.
What other advice do I have?
We are Microsoft partners.
My advice for those people in tersted int eh product would be to try it if they are looking at implementing something very quickly with minimum cost and minimal training. If these are their objectives, then Microsoft Power Platform is a very viable solution.
I'd rate the solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Associate Director at a insurance company with 10,001+ employees
User-friendly, easy for beginners, and reliable
Pros and Cons
- "The solution becomes easier the set up once you get used to it."
- "It's extremely user-friendly; it's easy to use, and even a beginner can set up a Power App and run with it."
- "It's easy to use."
- "I would like to see some of the connectors which they have right now to be more basic. The ones they have right now, they claim, are premium connectors."
What is our primary use case?
We predominantly use the product for a lot of intake forms. There is a lot of data collection and a lot of intake forms. We use Power Application for validation rather than using spreadsheets. It's good for automation, where we need a data repository of the input, which we get from the resource.
What is most valuable?
It's extremely user-friendly. It's easy to use. Of course, it's a local tool, however, if you're aware of some of the basic Microsoft products, you can really get on with it. That's something which is really wonderful.
Even a beginner can set up a Power App and run with it. That's one of the most important features when it comes to the adoption of Power Apps.
The solution becomes easier the set up once you get used to it.
It's a stable product.
The solution has the potential to scale.
What needs improvement?
I would like to see some of the connectors which they have right now to be more basic. The ones they have right now, they claim, are premium connectors. They should make that a little more affordable and have it in the free version. Some of the basic databases like SQL should be part of their normal connectors, and it should necessarily be premium.
It can be a bit more difficult to set up the first time.
They have a feature that integrates well with Power BI, however, it is not seamless. We'd like a better, more seamless integration with Power BI in the future.
They need more of a font selection. If I'm in Excel and I'm using a particular font, I'm limited in terms of which I can use. It should allow for use of any fonts under Microsoft 365.
For how long have I used the solution?
We've been using Power Apps for the last two years or so.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
It is scalable if we integrate with other applications like Power Automate and connect it with some other applications or some other databases like SQL. That said, in the current arrangement with SharePoint, we have some limitations. The moment the data increases, if we're able to integrate Power Automate, then surely it becomes a scalable application. Right now it can be scaled, however, it's not something that we are looking to do.
There are maybe 60 to 70 users at this point of time actively giving us data, however, there could be other applications that people are using.
How are customer service and support?
In terms of technical support, we do have a governance team. The IT governance is a security team who helps us navigate through issues. We raise requests internally within our organization to help us see where the issue is, and they will escalate as required. They might reach out to Microsoft support to kind of get it sorted. That said, we have not found any major issues so far. If we do, our internal team is the first team to go to.
Which solution did I use previously and why did I switch?
We previously used mostly manual consolidation using Excel, emails, and things like that. There was no other tool before. That said, we used normal Office productivity tools like Excel and Outlook. We went with Power App since we were already using Microsoft and Office 365, which helps us to integrate multiple other Microsoft solutions. That's the reason we thought Power Apps would be the best way for us. It also integrates with SharePoint and is easy to build in.
How was the initial setup?
The initial setup was not straightforward, however, once you get a hang of it, then it's pretty simple to create things. From a documentation perspective, it's kind of a good guide that they have as far as Power Apps is concerned. It's easy to get started. Like any tool, you have to spend some time understanding and navigating around it. There is just a normal learning curve that is required as with application. You won't really find it that difficult if you are ready to invest the time to learn the tool. There's a moderate level of complexity.
It was not that effort-intensive, yet it definitely took us close to three weeks to create our first app on Power Apps, which was mostly SharePoint driven and had pretty decent complexities. It was not a very straightforward application. It took a fairly decent time. It was not a very long-term project, it was short-term, and we could manage to do it in three weeks.
We have not found it difficult to maintain Power Apps. It's pretty straightforward. We haven't had any challenges so far.
What about the implementation team?
Everything was handled in-house.
What's my experience with pricing, setup cost, and licensing?
Right now, we are using an enterprise license without the premium connectors at this point. For Power Automate, we are definitely going to need some licenses which we're exploring.
Depending upon the user requirements, we're still exploring the licensing requirement. Most of the applications that we leverage are without any cost other than the normal license which we are paying for as part of Office 365. We'll take additional licenses depending on the solution and the need.
What other advice do I have?
We have performed a lot of other projects on the Power platform, which is a Microsoft product. So we have used Power App and Power Automate to do many of our automation initiatives.
We are working with the latest version of the solution.
I'd advise potential new users to have the UI designed well in advance. Articulate the flow in which you want to create your Power Apps so that you can save time. Then, do a dry run using Excel as well. It's important when you're using Power Applications, to have your UI design and the BRD clearly articulated, otherwise it might take a little longer to implement Power Apps. Once you have everything in readiness, it will be easy.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Microsoft Power Apps Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2026
Popular Comparisons
ServiceNow
Pega Platform
Salesforce Platform
OutSystems
Oracle Application Express (APEX)
GitHub CoPilot
Hyland OnBase
SS&C Blue Prism
Microsoft Azure App Service
QuickBase
ServiceNow Now Platform
Buyer's Guide
Download our free Microsoft Power Apps Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Would you choose ServiceNow over Microsoft PowerApps?
- How suitable is Microsoft Power Apps for complex applications?
- Would you choose Microsoft Azure App Service or PowerApps?
- What are the key factors to select between low-code platforms: Microsoft PowerApps vs ServiceNow?
- Which app builder do you use in Microsoft Power Apps and is it worth paying for?
- Is Microsoft Power Apps for businesses or for developers?
- How would you choose between Microsoft PowerApps and Salesforce Platform?
- Looking for recommendations for a no-code backend database for 500,000+ users - looking at CASPIO
- Help to migrate IBM Lotus Domino to another platform
- When should you use rapid application development and what are the most suitable projects for it?

















