My organization deals with the implementation of PowerApps and Salesforce. We are currently scaling up our capacity in low-code, no-code platforms. Essentially, this solution is for building forms from a front-end loan application and quickly rate a particular application.
Sr. Digital Experience Consultant at a computer software company with 5,001-10,000 employees
Provides a lot of flexibility for flow automation, very stable, easy to deploy, and good price
Pros and Cons
- "The model that allows you to establish flow automation is getting a lot of traction from the customer side. It offers a lot of flexibility."
- "The availability of templates needs to be improved. I understand that the ecosystem around it is still developing, but we need more templates. I would like the entire ecosystem around it to improve. I would recommend adding AI components. Even though we can always connect to Azure for AI components, they should slowly start looking at adding some AI components to PowerApps so that out-of-the-box learning can be applied to process flows. Salesforce has the Einstein layer that works along with license platforms. PowerApps should also have something similar."
What is our primary use case?
What is most valuable?
The model that allows you to establish flow automation is getting a lot of traction from the customer side. It offers a lot of flexibility.
What needs improvement?
The availability of templates needs to be improved. I understand that the ecosystem around it is still developing, but we need more templates. I would like the entire ecosystem around it to improve.
I would recommend adding AI components. Even though we can always connect to Azure for AI components, they should slowly start looking at adding some AI components to PowerApps so that out-of-the-box learning can be applied to process flows. Salesforce has the Einstein layer that works along with license platforms. PowerApps should also have something similar.
For how long have I used the solution?
We have been using PowerApps for the last six months in our organization.
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What do I think about the stability of the solution?
I haven't come across any issues. I have not faced any issues with my existing deployment.
How was the initial setup?
It is quite straightforward.
What about the implementation team?
We have our own team for the maintenance side.
What's my experience with pricing, setup cost, and licensing?
One of the main things about this solution is the price. The cost for Salesforce is $35, $25, or $10 per user per month. PowerApps costs much less than that. It is at a good price point. It may change in the future, but at this point, its price is pretty fine.
What other advice do I have?
I would recommend this solution for people who are looking for flexibility. PowerApps offers more flexibility than SalesForce. I would advise others to use a local platform to build and test first and fail fast.
We are still exploring a few features, but based on what I have learned and seen, I would rate PowerApps an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director, Product Management at a tech services company with 10,001+ employees
Great for making apps quickly, and quick to get started, but an immature product
Pros and Cons
- "As a business person, I design a lot of screens. The solution really resonates with me. Their design is amazing."
- "The solution needs a bit more refinement in general."
What is our primary use case?
We primarily use the solution to create apps for business users which navigates them from within our platforms.
What is most valuable?
There are lots of good videos on Youtube that are available to help users train themselves on the product and understand its intricacies. They have a workshop that allows you to learn the product in a day.
As a business person, I design a lot of screens. The solution really resonates with me. Their design is amazing.
You are able to create a screen app within a day once you get the hang of everything.
There are great templates on offer that make creating apps easy. They have galleries that help you pick predefined templates. You can also standardize these. It's low effort and low code. However, if you want to code more and have code validation or mobile, you can do that as well.
They have a web version of the solution, as well as a version for tablets.
What needs improvement?
The solution is pretty difficult to understand. You need to educate yourself on the product in order to be able to effectively use it.
The solution needs a bit more refinement in general.
It's still a new product. There's a lot of improvements that can be made from a useability perspective.
There needs to be better guides and documentation available for new users in order to help them properly understand the product and how to use it.
For how long have I used the solution?
I started using the solution after Power Automate, and therefore I started learning more about Power Apps probably last year in August. I would estimate I started on it in or around July and August of last year.
What do I think about the stability of the solution?
The solution is definitely stable. I haven't had any issues with it in that regard. It doesn't crash or freeze. There are no bugs or glitches. It's good.
What do I think about the scalability of the solution?
Scalability-wise, I haven't put any complexity behind my apps yet. I haven't really experimented with scaling them up. From what I can see on the tutorial videos I've found, it seems to be possible. However, I have not directly attempted to scale anything so far. I couldn't speak from personal experience on the matter. I'd love for it to be possible.
I do plan to increase usage in the future. There are a few people who have seen my apps who have definitely reached out to me and said, "Oh, this is great." I help them understand how you can use Power Apps themselves as not many people knew about the product before they saw my work.
More and more people are using it within the organization. I'm not sure of the exact numbers, however. I still have not set up any session for Power Apps for training. I've done sessions for Power Automate, Excel, Word, and SharePoint. There just needs to be more training for awareness. This is a relatively new product. Maybe that's why it doesn't yet have the visibility.
How are customer service and technical support?
I don't really use technical support at all. All my questions when I reached out to technical support, were directing me to Power Apps In a Day - the training session. I did that and they'd answer all my questions. I did have a few questions based on a few functionalities, which I went on the Microsoft site to find answers to. I basically found two blogs. I understood that those functionalities are not yet there. I put down my feedback in terms of it should be there or not. Then that was it.
I don't really directly communicate with Microsoft technical support. You need to go out and find your own answers online.
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
There isn't an implementation process for the product. It is on the cloud. Everything is pretty automatic. In that sense, it's rather straightforward. It's not overly complex or difficult. It's on the user accounts. I just go ahead and start creating my app from there.
What's my experience with pricing, setup cost, and licensing?
I'm not sure of the cost of the solution. That's not an aspect of the solution I handle.
What other advice do I have?
I am using the latest version of the solution. I'm unsure of the exact version number.
I'd recommend the solution to other organizations.
In general, I would rate the solution at a seven out of ten. We've mostly been satisfied with the product, however, it is still immature and needs time for tweaks and advancements.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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January 2026
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Cloud Application Architect, Senior Manager at a tech services company with 10,001+ employees
A self-contained solution for rapidly developing apps
Pros and Cons
- "Of all of the solutions I evaluated, it was the easiest to use and deploy."
- "Microsoft PowerApps is not intended for customizing what's generated in a major way."
What is our primary use case?
I am not a PowerApps user, but recently I have been evaluating and scoring no-code to low-code platforms (for developing mobile apps). The score chart is divided into sections, such as usability and features like the ability to test and multi-platform. Due to these evaluations, I learned the systems well enough to be able to build a sample application on all of these platforms and then fill in my evaluation.
What is most valuable?
I like the fact that Microsoft PowerApps it a self-contained solution; I could build everything and then deploy it. I liked the UI designer that they had for building the screens and also defining the flows. Of all of the solutions I evaluated, it was the easiest to use and deploy.
What needs improvement?
Microsoft PowerApps is not intended for customizing what's generated in a major way. You have these little windows where you can enter your script and such, but there is no script debugging, nothing like that. You build and you auto-generate the code. From there, if you want to customize it too much, then it's going to get difficult — OutSystems was more intended for that; you can do a lot more customization after you build your solution.
What do I think about the stability of the solution?
The stability is pretty robust. I didn't encounter any crashes or anything unexpected.
How are customer service and technical support?
I did have a negative experience with customer support. I contacted them and was connected with an automated messaging system; It was hard to get to talk to someone. That was definitely a concern for me.
How was the initial setup?
For me, the initial setup was very simple and smooth-flowing.
What's my experience with pricing, setup cost, and licensing?
I was using a free version. The company has a subscription where you can use certain features for free, but there are features that require a premium subscription to use. I am not certain, but I suspect they would be expensive.
What other advice do I have?
On a scale from one to ten, I would give this solution a rating of nine.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Product Manager Data Science at a insurance company with 1,001-5,000 employees
Great UI and an easy initial setup, however, users are limited to 2,000 records
Pros and Cons
- "There's a lot of online knowledge on the solution, to the point where new users can basically teach themselves how to use the solution."
- "One of the major problems with it is what PowerApps calls the delegation warning. Regardless of what platform, data source, et cetera, that you're using, you can't retrieve more than 2000 records."
What is our primary use case?
We primarily use the solution as a general business process improvement. We use it as more of a digital transformation to eliminate some archaic manual processes that the business has built up over time. We're working to make everything more streamlined.
How has it helped my organization?
The solution has allowed us to remove a lot of manual redundancies and to update and streamline our processes.
What is most valuable?
It's easy to use due to expert UI. It is great.
The initial setup is easy.
There's a lot of online knowledge on the solution, to the point where new users can basically teach themselves how to use the solution.
What needs improvement?
The solution is limited in a very specific way. One of the major problems with it is what PowerApps calls the delegation warning. Regardless of what platform, data source, et cetera, that you're using, you can't retrieve more than 2000 records.
I connect to an Oracle server that has well over 150,000 records that business users want to see or could use at any given time. The only thing that I could surface in the app is a portion of up to 2000 records at one data call.
Due to this limitation, I have to build in options for the user to refine the search, to go back out to the server, and then pull back records that match that search as opposed to offering all 150,000+ records. You need to filter quite extensively. Microsoft refers to is as a "delegation issue".
For how long have I used the solution?
I've only been using the solution for about a year. It hasn't been too long as of yet.
What do I think about the stability of the solution?
The stability has been very good. We've been pretty satisfied with it. It's not buggy. It doesn't crash.
What do I think about the scalability of the solution?
You cannot scale with PowerApps. PowerApps is still very much a point solution. The size is the size.
How are customer service and technical support?
We've dealt with technical support in the past. Everybody that we've worked with at Microsoft is phenomenal. They are always willing to help troubleshoot and get to the bottom of issues. That said, with PowerApps and even Power Automate, sometimes the teams at Microsoft still don't know why some issues occur or how to work around them.
Which solution did I use previously and why did I switch?
I joined the company a year ago in September. I don't think they used anything prior to that beyond the citizen developer level. There might have been a solution that the actual coders used, however, I can't recall the product's name. It was a pretty standard Microsoft application in any case. It may have been Visual Studio.
How was the initial setup?
The initial setup is not complex. It's quite straightforward.
For me, just using it on my own, I just used Google searches or YouTube to figure out how do this or fix and tie items together. After about a month of learning and experimenting, I had a pretty good handle on how PowerApps works.
What about the implementation team?
The company as a whole used Microsoft consultants to set up a center of excellence.
What's my experience with pricing, setup cost, and licensing?
The solution is free if you have a Teams account, or Office 365.
If you start to use any premium connectors that are not stored in a SharePoint list or on an Excel workbook, then it costs $4 per user per month. If you want unlimited, it's about $16 per month for unlimited apps and unlimited connectors.
There might potentially be a few other extra fees, however, I'm not sure what they are. Microsoft is one of those organizations that manage to nickel and dime its customers on everything.
What other advice do I have?
We're just a customer. We don't have a business relationship with Microsoft.
We are most likely using the most recent or updated version of the solution, however, I'm unsure of the exact version number.
While Microsoft is an option, I'd recommend users check out OutSystems first and see if it makes sense for them to use that before looking into Microsoft.
Overall, I'd rate the solution six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Librarian at a media company with 51-200 employees
Helps to handle the reviewing and filing processes of invoices
Pros and Cons
- "Microsoft Power Apps has helped us handle our fairly complex invoices, including filing and reviewing them manually. We’re working towards automating our invoice processing, labeling them according to organization accounts, and developing an entirely digital workflow. The tool uses customizable AI models for your organization's documents, so it supports AI-driven projects well."
- "The solution's deployment is complex."
What is our primary use case?
We’ve been setting up an invoice processing system using the tool's document automation reference model. I’ve also been customizing the document automation reference app to create workflows for our organization.
What is most valuable?
Microsoft Power Apps has helped us handle our fairly complex invoices, including filing and reviewing them manually. We’re working towards automating our invoice processing, labeling them according to organization accounts, and developing an entirely digital workflow. The tool uses customizable AI models for your organization's documents, so it supports AI-driven projects well.
What needs improvement?
The solution's deployment is complex.
For how long have I used the solution?
I have been using the product for a couple of months.
What do I think about the stability of the solution?
I rate the solution's stability a nine out of ten.
What do I think about the scalability of the solution?
Microsoft Power Apps is scalable. My company has two users for it.
How are customer service and support?
We get limited support if no payments are made for additional support.
How would you rate customer service and support?
Neutral
How was the initial setup?
I rate the tool's deployment ease a six out of ten.
What's my experience with pricing, setup cost, and licensing?
My company has non-profit licensing, and hence, it is affordable. Pricing depends on usage.
What other advice do I have?
I rate the overall solution a nine out of ten and would recommend it to others.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Sales Architect at a tech vendor with 1-10 employees
A low-code platform that helps to develops solutions for general business processes
Pros and Cons
- "The tool helps simplify tasks like conference room bookings, onboarding new employees, managing documentation processes, or handling form submissions; PowerOps can adapt to various use cases. Its ability to develop templates and seamlessly integrate data makes it a valuable tool. It can be integrated with Microsoft Copilot."
- "I recommend improving Microsoft Power Apps' licensing model. I've encountered challenges related to licensing complexity, which has led some customers to opt for traditional solution development and deployment methods instead."
What is our primary use case?
The solution is a low-code platform that quickly develops solutions for general business processes. Companies can integrate it with their existing systems, access data flows, and deploy applications within a matter of days or even a couple of days.
What is most valuable?
The tool helps simplify tasks like conference room bookings, onboarding new employees, managing documentation processes, or handling form submissions; PowerOps can adapt to various use cases. Its ability to develop templates and seamlessly integrate data makes it a valuable tool. It can be integrated with Microsoft Copilot.
What needs improvement?
I recommend improving Microsoft Power Apps' licensing model. I've encountered challenges related to licensing complexity, which has led some customers to opt for traditional solution development and deployment methods instead.
For how long have I used the solution?
I have been using the product for one to two years.
What do I think about the stability of the solution?
I rate the tool's stability a six to seven out of ten.
What do I think about the scalability of the solution?
Microsoft Power Apps is a scalable solution.
How are customer service and support?
We contact Microsoft architects for assistance if we don't get the help we need through the normal support channels.
How was the initial setup?
The tool's deployment is straightforward. Deployment doesn't take much time, usually just a couple of days.
What was our ROI?
The product's value and benefits vary depending on the solution being built. Some solutions may simplify employee tasks. However, ROI cannot be much since it is an internal process.
What other advice do I have?
I rate the overall product an eight out of ten. I recommend starting with exploration because it's a low-code/no-code solution that anyone, even without a technical background, can learn. Set up the flow and template, and you're ready.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Information Technology Manager at a construction company with 501-1,000 employees
Helpful for collecting business data but should include codes to speed up aggregates
Pros and Cons
- "The speed of the solution is valuable."
- "Can be improved to cater to complex developments."
What is our primary use case?
Our primary use case for the solution is collecting business data and checking for initiative ideas to collect information.
What is most valuable?
The speed of the solution is valuable.
What needs improvement?
The solution can be improved by including codes that can speed up aggregates for our project development applications.
For how long have I used the solution?
We have been using this solution for about a year, and we are currently using the latest version. It is deployed on Azure Cloud.
Which solution did I use previously and why did I switch?
We currently use a different solution as our ERP.
What other advice do I have?
I rate the solution a six out of ten. The solution is good but can be improved to cater to complex developments.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Manager at a tech services company with 11-50 employees
Beneficial user interface, scalable, and simple setup
Pros and Cons
- "The most valuable feature of Microsoft PowerApps is the user interface."
- "Microsoft PowerApps could improve the speed of Power Automate, it is not very fast."
What is most valuable?
The most valuable feature of Microsoft PowerApps is the user interface.
What needs improvement?
Microsoft PowerApps could improve the speed of Power Automate, it is not very fast.
In a feature release, any additional features would be beneficial.
For how long have I used the solution?
I have been using Microsoft PowerApps for half a year.
What do I think about the scalability of the solution?
The stability could be better when it comes to performance.
How was the initial setup?
Microsoft PowerApps is simple to install.
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft PowerApps is reasonable compared to other solutions.
What other advice do I have?
I rate Microsoft PowerApps a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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