We primarily use the solution for in-house management. For example, for human resources and warehouse management.
Technical Manager at a tech consulting company with 11-50 employees
Stable, easy to use, and simple to implement
Pros and Cons
- "The solution is very straightforward. Its context is obvious and everything is easy to understand."
- "I have heard from developers that there is documentation missing in the reporting."
What is our primary use case?
How has it helped my organization?
We are a small business. We keep up all sales and duties within our organization. One day someone might be part of the development team, however, next week we want him on the sales team to directly involve them in a small project that we've done for the client. We don't have to go to a different person from an agency or organization or have someone that is always dedicated to a position. We need to be flexible in order to move our employees from here to here. And this solution allows us to change or play around with our own system to reflect the changes of our personnel.
What is most valuable?
The solution is very straightforward. Its context is obvious and everything is easy to understand.
Compared to previous applications which developed by Visual Basic, we can quickly update the whole business process without spending weeks or a month dealing with those aspects.
What needs improvement?
I can't think of any features that are lacking.
The pricing could always be less.
I have heard from developers that there is documentation missing in the reporting.
It would be useful if Power Apps were capable of providing more flexible reporting to allow the developer to really to manipulate the data, and get into more details - for example, why it's being changed and how it's been changed. If there was a way they could comment right in the reports, that would be very helpful.
There should be more document management capabilities.
Buyer's Guide
Microsoft Power Apps
January 2026
Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
For how long have I used the solution?
We've been using the solution for a year and a half at this point.
What do I think about the stability of the solution?
The stability is pretty good from a business point of view. It was reliable and easy to understand and work with.
What do I think about the scalability of the solution?
We haven't really tested the scalability, however, we've noticed that, since everyone is working from home, it's much slower than if everyone works from the office.
With everything going on, we don't really have the right scenario to really test for scalability. That may happen in the future. COVID-19 has put a lot of plans on hold.
We currently have 12 people using it. They are mostly project managers and developers. We also have two sales people and the CEO on it.
How are customer service and support?
We've never had to reach out to technical support. That's a good thing. It means we haven't had any issues.
Which solution did I use previously and why did I switch?
The last solution we used was old and it was built in-house. It was time to retire it, which is why we adopted this product.
How was the initial setup?
Although I'm not the person who handles the initial setup, my understanding is that it's not too difficult and pretty straightforward.
Deployment typically takes two months. The last deployment we did started in May and was completed by July.
There isn't a lot of maintenance needed. We have one developer that's dedicated to the maintenance and changing the environment as needed. It's pretty hands-off though.
What about the implementation team?
We handled the implementation ourselves. We didn't need any outside assistance.
What's my experience with pricing, setup cost, and licensing?
The solution is subscription-based, however, I don't handle billing, and therefore don't have insights into the costs. We don't have any extras that we pay for. We just have a standard subscription package.
I'd recommend the solution. Overall, I'd rate it eight out of ten. If the reporting and pricing were better, I'd rate it higher.
I've definitely learned about the power of the cloud. Before everyone used to use the VPN connection to the head office. When we pushed into the cloud and everyone can just see everything and the system is very sound. It also allows our developers to see what they can change. It's been great.
What other advice do I have?
I'm not sure which version of the solution we're using.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Power Platform Consultant at a tech services company with 11-50 employees
Good for automation and creating small apps for Microsoft Office but needs to be more stable
Pros and Cons
- "It is good for using for small apps and automation on Office stuff."
- "The stability of this solution could be better."
What is most valuable?
The performance is showing signs of improvement.
Technical support is okay.
It is good for using for small apps and automation on Microsoft Office items.
What needs improvement?
The stability of this solution could be better. It's getting better, the performance. However, it's not there yet.
We'd like to be able to leverage more reuse of the code we are implementing in the apps.
For how long have I used the solution?
I've been using PowerApps for two years.
What do I think about the stability of the solution?
The solution needs to improve stability and performance. However, they are working on it.
How are customer service and support?
Technical support is okay and we are mostly satisfied with it.
How would you rate customer service and support?
Neutral
What other advice do I have?
I'm a customer and an end-user.
I would advise other users to try out the product. We've had a largely positive experience. It's good for using for small apps, and automation specifically for Office stuff. If a company needs that kind of specific usability, I'd suggest they use PowerApps.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Power Apps
January 2026
Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
Solutions Architect at a tech vendor with 10,001+ employees
Useful video documentation, fully customizable design, and excellent support
Pros and Cons
- "In Microsoft PowerApps the most valuable features are the fully customizable design that we can control everything that we would like to control. For example, the integration between Microsoft and third-party services through pre-built connectors, and the functionality to create custom connectors."
- "The solution could improve by having more connectors for different solutions in a way to create custom connectors. Additionally, they should make HTTP Connectors free again because it was not always a premium feature. These HTTP connectors allow you to send API requests which can be important."
What is our primary use case?
I'm working for a company that provides services and develops projects for our clients. I am a solution architect and I use Microsoft PowerApps.
What is most valuable?
In Microsoft PowerApps the most valuable features are the fully customizable design that we can control everything that we would like to control. For example, the integration between Microsoft and third-party services through pre-built connectors, and the functionality to create custom connectors.
What needs improvement?
The solution could improve by having more connectors for different solutions in a way to create custom connectors. Additionally, they should make HTTP Connectors free again because it was not always a premium feature. These HTTP connectors allow you to send API requests which can be important.
For how long have I used the solution?
I have been using Microsoft PowerApps for approximately four years.
What do I think about the stability of the solution?
The performance and the stability of Microsoft PowerApps are great because it is based on the Microsoft platform. We are able to use a lot of other features, we have no problems with the performance.
How are customer service and support?
The technical support from Microsoft PowerApps is quite good because they respond in a few hours. They provide comprehensive support as well. If you do not buy any support package, SLA agreement, et cetera, and only have a standard license, you are able to raise a ticket with them and they will support you.
How was the initial setup?
The initial setup is very easy.
What's my experience with pricing, setup cost, and licensing?
There are areas of Microsoft PowerApps that can be improved. For example, the license policies are expensive to purchases the premium connectors. If a company would like to use the premium features, they have to pay a lot of money. The Microsoft PowerApps portal could be easier to use when there are a lot of external users because if a company has 1,000 external users, it is too expensive to use the Microsoft PowerApps portal.
What other advice do I have?
I would recommend people to pay attention to not only the documentation of the solution but Microsoft provides a lot of video and text documentation. They give step-by-step guides on how to use different features and how to start and complete the implementation. Microsoft documentation is a good way to start for non-familiar people to Microsoft PowerApps.
I rate Microsoft PowerApps a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
CEO at a tech vendor with 51-200 employees
Its performance is good, and it can be used by all business users
Pros and Cons
- "The most valuable feature is that PowerApps can be used by most business users. It is not only for programmers."
- "In some cases, PowerApps would have some limitations in terms of the data, the number of transactions, and so on, but for a normal solution, it would be enough."
What is our primary use case?
It was used to collect or gather information from the requests, assess requests, and evaluate the requests for a new potential project.
I am a consultant for developers and architects. People to whom I give consultation use it.
It is a cloud solution. Data can be cloud-based or on-premises, but it is mostly cloud-based.
What is most valuable?
The most valuable feature is that PowerApps can be used by most business users. It is not only for programmers.
Its performance is also valuable.
What needs improvement?
In some cases, PowerApps would have some limitations in terms of the data, the number of transactions, and so on, but for a normal solution, it would be enough.
For how long have I used the solution?
I have used it for more than one year.
What do I think about the stability of the solution?
I have not heard about any issues with its stability.
What do I think about the scalability of the solution?
It is scalable. It is used by more than 200 people with different roles, but only two people directly work with it.
Which solution did I use previously and why did I switch?
People use different solutions for different projects. The previous project was on another technology. They switched because it was more simple, and they knew similar technology for developing the project. They were already using other solutions, such as Power Automate and Power BI, from the Power platform.
How was the initial setup?
It doesn't require any installation. PowerApps works on the Microsoft cloud on the server, and you have two options for using the data. The data is possible on-premises or on the cloud, but PowerApps is only on the cloud.
What's my experience with pricing, setup cost, and licensing?
It depends on the subscription of Office 365 that customers have. With some subscriptions, it's possible to use PowerApps.
What other advice do I have?
I would recommend this solution to others. I would rate it an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Application Support Specialist at a aerospace/defense firm with 501-1,000 employees
Features are limited and it's challenging for non-technical users, but it offers good cross-platform support
Pros and Cons
- "If you want something that you can use for cellphones, multiple tablets, and things like that, you can use PowerApps for the front end. It gathers all the information, and the information goes somewhere else."
- "PowerApps can't do a lot of things that users need now. For example, it can't handle signatures."
What is our primary use case?
PowerApps is mostly a front end. It's a form where users can input information, and it gets goes into a database.
What is most valuable?
If you want something that you can use for cellphones, multiple tablets, and things like that, you can use PowerApps for the front end. It gathers all the information, and the information goes somewhere else.
What needs improvement?
PowerApps can't do a lot of things that users need now. For example, it can't handle signatures.
For how long have I used the solution?
We just started using PowerApps last year.
What do I think about the scalability of the solution?
I don't know if PowerApps is suitable for the enterprise level. When we need an enterprise solution, we don't use PowerApps because it's too complicated for the users and creates too many headaches for IT.
How are customer service and support?
It's hit or miss. Microsoft makes changes so fast that even their support engineers are confused. Sometimes I'll change my settings, and then I'll go back to my settings the next week, and I can't find it. Finally, I realize that Microsoft changed something, and this particular setting is now integrated into another part of the menu. They keep doing that. It confuses the admins and even their own people.
Which solution did I use previously and why did I switch?
Microsoft had a solution called InfoPath that they discontinued and replaced with PowerApps. I still like it much better because of the licensing issues. PowerApps' use case is more general. Microsoft took InfoPath's functionality and made it more complicated in PowerApps.
They did the same thing when they introduced the new version of Power Automate. Microsoft took away the best workflow feature. Without that particular one, it's hard to create general workflows for somebody else. Many people don't know how to create workflows, so they rely on IT to do that for them.
How was the initial setup?
Setting up PowerApps isn't straightforward. We allow users to be citizen developers, as they call it, and around 95 percent of the time they end up going back to us, saying, "Hey, we can't use this. We don't know what to do. Help us!" As IT, we're spending a lot of time creating these forms for them instead of users doing it themselves.
Which other solutions did I evaluate?
There are better solutions like Jotform, which is a complete form solution. We're now using Jotform instead of PowerApps because the workflow is simplified. It can accept signatures, and there are many widgets you can use. Jotform has drag-and-drop functionality. However, even with drag and drop, many users still can't build forms and need help from IT.
It's just a matter of which will make the best use of your time. If it takes a long time to create something in Power Apps and half the time to do it in Jotform, I would make it in Jotform and be done with it. We also use Microsoft Forms for simple forms instead of PowerApps.
What other advice do I have?
I rate PowerApps four out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Information Technology Officer at a tech services company with 11-50 employees
Stable, scalable and easy to use and map
Pros and Cons
- "The solution is easy to use and map."
- "The solution should have more integration with other platforms."
What is our primary use case?
We use the solution for making forms for Office 365.
What is most valuable?
The solution is easy to use and map.
What needs improvement?
The solution should have more integration with other platforms.
The licensing price could be better.
For how long have I used the solution?
We have been using Microsoft PowerApps for five to ten years.
What do I think about the stability of the solution?
The solution is definitely stable.
What do I think about the scalability of the solution?
For sure, the solution is scalable.
How was the initial setup?
As the solution is deployed on-cloud, there is no need for installation.
What's my experience with pricing, setup cost, and licensing?
The price for the license could be more cost-effective.
Customers have the option of monthly and yearly subscriptions.
What other advice do I have?
The solution is deployed both on-premises and in the cloud.
I would recommend the solution to others.
We deal with around 15 customers.
I rate Microsoft PowerApps as an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
EVP, Solutions at a tech services company with 11-50 employees
Easy to set up, integrates well with native systems, and offers good stability
Pros and Cons
- "I have found the technical support to be helpful."
- "When we talk of integrating with external applications, that's one area where, even today, I had to loop in my code developers. If this area can be streamlined so that my techno-functional consultants, who are on-site, can immediately start working on something without the assistance of developers, that would be ideal."
What is our primary use case?
We are into software consulting. We have been developing various solutions and leveraging PowerApps to do it.
What is most valuable?
What I like about it is that it is coming from Microsoft. It is very easy for us, our techno-functional consultants to spin an application in days, not in months.
This is easily integrated with native systems including the Microsoft stack. If we have to integrate with other products such as SharePoint, we can leverage any services using Azure or the same platform.
In terms of scalability, it can scale quite well. It's so scalable with forthcoming technologies. We can develop something in PowerApps, and that can easily be scaled to a bot. We can quickly make a bot there and make it work in conjunction with applications.
We had it integrated earlier with voice channels. You can manage an omnichannel kind of scenario between Voice, Teams, WhatsApp, social integration platforms like Twitter, Facebook, et cetera.
The RPA is very closely integrated onto the same platform and BI as well. It's great.
The initial setup is very easy.
The product is very stable.
I have found the technical support to be helpful.
What needs improvement?
When we talk of integrating with external applications, that's one area where, even today, I had to loop in my code developers. If this area can be streamlined so that my techno-functional consultants, who are on-site, can immediately start working on something without the assistance of developers, that would be ideal.
For how long have I used the solution?
I've used the solution for four and a half or five years.
What do I think about the stability of the solution?
The stability has been great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
It's so scalable. We can scale to all the latest technologies and we can integrate with the social platforms. We can integrate with the document management system (SharePoint). We can integrate with the Active Directory exchange server. It's limitless.
It is so much more scalable once you have everything available over in the Dataverse so that you can write triggers and automate a lot of the BPM. Once you have everything with you, you can spin any dashboards, reports, schedules, and then those can go through mail alerts. You can schedule alerts through WhatsApp messages. You can schedule it through voice IVRs. You name a thing, or you can schedule it. You build it over here and then schedule it over there.
How are customer service and support?
My experience with technical support has been very, very hood. They've been very supportive. The only thing is that you have to have the right support plan. If you have one, they adhere to the SLA quite well.
How was the initial setup?
The initial setup is not overly complex or difficult. It's pretty simple and straightforward.
What about the implementation team?
I have done the initial setup multiple times for the various installations. I can handle it on my own and do not need outside assistance.
What's my experience with pricing, setup cost, and licensing?
The pricing is a subjective thing. Whenever we are positioning PowerApps to an enterprise that is already into Dynamics 365 ER PCRMs, it is very easy to position it as they have already made initial investments there. It is just simply that the number of users that are based on the number of applications and it can be scaled. For them, I've never faced any issues. For example, for a hospital with it, we were already reaching out to, say, 40 units. When they wanted to scale to their smaller units, the 70 of them, it was a cakewalk. Then we had a plan to extend it to their pharmacies, say, 50 of them. That, again, was a cakewalk as they were already on that platform.
However, when I go and reach out to a smaller business SMB segment, the challenge over there is that we are faced with competition - with other software which has been built on PHP. If we host it on-prem, of course, then that discussion of cloud versus on-prem and those fundamental discussions creep in and then there is the minimum unit price per license, meaning per user or per app. When you look at it that way, an SMB will see it as expensive compared with open-source options.
What other advice do I have?
I'd rate the solution at a nine out of ten. If the external integration process was easier, I would give it a perfect ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Group Head of IT at a marketing services firm with 201-500 employees
Scalable and stable with good usability
Pros and Cons
- "The product has good usability, in terms of low-code applications."
- "Improvements to the capturing of geographic locations and integration with maps would raise my score of the product from seven point five to its maximum of ten."
What is most valuable?
The usability, in terms of low-code applications, is a feature we have found most valuable. We just do development and then distribution.
What needs improvement?
Improvements to the capturing of geographic locations and integration with maps would raise my score of the product from seven point five to its maximum of ten.
For how long have I used the solution?
We have been using Microsoft PowerApps for around two years.
What do I think about the stability of the solution?
So far, the product has shown stability.
What do I think about the scalability of the solution?
The product is scalable.
What other advice do I have?
I am making use of the product in my own company.
I would rate it an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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