monday.com Reviews

I'm a COO of multiple companies that do business management consulting. I implement monday.com at every company that I work with for managing workflow, HR, SOPs, payroll, invoicing, accounts payable and receivable, meetings, and agendas.

If people know what they're doing, or the boards are put up the right way, or dashboards have been built, managers can usually assess how far along a project is and what needs to happen next. It's pretty amazing at showing a project's completion rate. You can pull almost any data you need out of it.

It helps me in terms of reducing project delays by giving me a bigger, comprehensive idea of where a project is at by listing the critical path, all the steps, and creating milestones of what needs to get done next. monday.com does a pretty great job of tracking the statuses of projects.

It's also great for breaking down communication silos between different departments that are not talking to each other. Being able to mirror boards or different departments' projects, statuses, and completion rates on other boards are elements that really help people to understand what might be delaying them in one department, and that this other department is coming along and getting things done. While people know which boards they need to be on because they're working on a given project, they are able to "get inside" other departments without being overwhelmed by their workload.

Collaboration is quicker through updating status boards and setting up automation for notifications. Before, you might have had a Google Sheet that said, "This bill is paid, or this task is done." Using logic-based automation means that it can function such that, "If this turns to this, then notify these people."

It gives me an overall view of everything someone is working on. I can go to the My Work feature, click on someone's name, and see all the tasks assigned to that person; their whole workload. One of the things we've implemented in our company is that if you're working on something, it has to be in monday.com. There are no other boards or other checklists that people are using somewhere else. That way, when I want to see somebody's full workload or the projects they're working on, I can do so. That's probably my favorite feature.

I like the fact that it's drag-and-drop. The way I explain it to people is that it's Excel on steroids. The interface, visually, is great, and I give it five stars for viewing projects and timelines.

I like the integrations and workflows as well. When I am running agendas or workflows, I'm able to automate follow-ups. We create an agenda meeting board and assign tasks in real time. We'll follow up on the tasks in real time. We have people's agendas and work assignments all managed in monday.com. 

And being able to duplicate a successful board architecture as a template and implement that in other companies or departments is helpful.

monday.com is also flexible and very robust. I can basically do anything with it. Whenever I meet with a client, I find out what systems they're already working with. There are a lot of integrations and APIs available with monday.com, so I can usually have it pull data from other sites or other systems, or build custom workflows. The amount of integrations that it does, along with the ability to import boards from a Google Doc or Sheet, makes it pretty successful.

I would like the web-based app to be able to switch between different accounts. The mobile app can switch between accounts pretty easily, but with the web-based app, you have to log out and log back in to do it.

I've been using monday.com for about three years.

Stability-wise, it's an 8.5 out of 10. There are updates going on all the time and sometimes you have to refresh your board. But it's pretty stable.

It's scalable, 100 percent. There are no issues with that.

I very rarely use their technical support, but when I have had a question, I've never had it take longer than a couple of days for them to reach out to me or get the right tech onboard with me.

I was in the Google Workspace world for a bit, and I still use that, but I did not previously use a work management program like monday.com.

The setup is all pretty easy. The hardest part is building the templates. But once I imported my boards and the workflows that I normally use, it wasn't difficult. 

And when I meet with a client, I look at their current solutions and build boards for workflows based on their checklists or their steps. I build their action items or critical path for a project into workflows and then create templates for them. From that point, they can pretty much use them and modify them as needed.

It does not take very long at all to create new projects. That's one of the reasons I chose to jump in with the solution. Once I realized how easily I could import my current work programs and implement them, I was up and running pretty quickly. It didn't take me a long time to bring my data into it. The import feature is pretty quick.

The pricing is totally fair. I don't have any issues with it.

I looked at a few, but I fell in love with the way monday.com works, so I didn't spend too much time on other companies.

It's pretty easy to use although it's a little intimidating at the beginning and people are a little apprehensive about learning it, because it is so robust and there are so many features. But once I force people to get into the ecosystem, they really start to understand it. Usually, the most difficult part for me is getting somebody to sign up for what, for them, amounts to another app or website or system they have to learn. But once they're in it, it's pretty easy for people to understand.

Once I've got somebody on the platform, after a couple of days they're usually pretty good with understanding how to navigate and get around in it. I usually have a little boot camp board for them to go through, so they learn some of the features. The challenge is just getting somebody to actually spend the time to go through and do it.

Another difficult part is trusting a team to use all the features available. A lot of people don't necessarily understand how to connect boards or how to implement their own ideas in it. As long as they utilize me as a resource and say, "Hey, this is the idea, and this is what I wanted to be doing on it," and allow me to jump in and connect all the dots for them, I'm able to help. But that's often one of the biggest challenges.

I would advise you to get somebody who is comfortable with monday.com, or an expert, to assist with the program. Dedicating a person to really assist all departments in utilizing it as much as possible is going to help.

I work for a company called Enreap and we are a preferred partner and reseller of monday.com, based in India. I lead the practice of Monday.com within my organization for the entire APAC region. I take care of product operations for monday.com in the region, including the entire sales, implementation, and support cycles.

With regard to the use case, I started off using monday.com for product management. Now, I cater to several use cases, including project management, CRM, sales, product development, HR, and admin.

Recently I've been working with a customer from a logistics company wherein I'm building their entire HR system on monday.com. I'm also working with a manufacturing company to build their entire production cycle on monday.com.

My organization now uses monday.com internally for service delivery management, as well as to track ongoing internal initiatives. First and foremost, as a result, collaboration has improved drastically. There is flexibility to have collaboration across the different functions of the organization.

Another way we have benefited is visibility, wherein the key stakeholders at the C level have visibility into the entire timeline of an initiative. They have clear updates on what's happening and the current status of an initiative. The C level is concerned about the reporting so we have set it up so that there is a workstation that every team or function is working from. That data gets rolled up to the C level so they have consolidated reports available at the click of a button.

In addition, we use real-time reporting. Previously, people used to struggle for a couple of hours before project reviews to get the data to prepare presentations and reports. Now, the reports are available at the click of a button. The entire report generation process has scaled down to a matter of a few minutes.

Breaking down silos is one of the biggest use cases of monday.com. It has cross-functional collaboration capabilities, which definitely break down the silos right away, the moment you start collaborating.

It is meant for non-technical users. As a matter of fact, for technical users, it may seem kind of naive or non-sophisticated or something. But for non-tech people, it's a visual treat because it has functionalities and capabilities suited to their business function as well as flexibility in terms of customization to make it adaptable.

monday.com is very flexible. We created workspaces for every team and they have the flexibility to create and define their own processes and data points as well as their approval processes.

Viewing projects and timelines via Gantt charts in monday.com is a native functionality. The power of the dashboard is that the solution enables you to do risk, timeline, and cost-benefit analyses for your initiatives. It gives you a complete perspective on the impact of your future decisions and initiatives for the upcoming months, quarters, and years. Based on the different levels in the organization, there is visibility into what each function of the organization or each department is up to. As a manager, it gives you a live update of the tasks and any particular changes. You can track the entire project for your teams and for other teams as well.

Creating a new project in monday.com takes a few seconds. If you have the templates created you can generate a project via automation. If you have a standard WBS (work breakdown structure) for every single project, you can trigger automation. When the project is approved, within a fraction of a second, the entire WBS is ready for you so that you can start putting in your updates and data.

There are around 200 templates available in the solution, and that gives you a baseline to start from, whether you are doing agile management or waterfall. Once you select a template, boom, it creates a baseline structure and you can start.

And even if you want to create a new project, it's still pretty simple and a matter of a few seconds. 

There are a lot of areas that monday.com is building solutions on. For example HRMS, Ecommerce, Logistics, and Retail. There are very few options for customers that need an on-premise server as this iSaaS-based solution (Cloud). There is a lot of work going on in the roadmap to improve functionality with common Chat systems like WhatsApp and other Financial Accounting Systems (FAS).  

As a partner, we are enabling our customers to integrate with third-party tools using custom APIs and other connectors available.

I've been using monday.com for almost four years.

It's stable. I've rarely seen it go down. Even for Enterprise accounts, where a customer of mine has 1,500 users using the solution, it's pretty fantastic.

There is no end to the scalability with monday.com. You can scale up as much as you want and define as many functions as you want. You can define as many rows, items, and columns as you need. There's no end to it. You can define as many automations and integrate as many tools as you want.

I have contacted their support several times. We use the solution internally in our organization but, at the same time, I sell monday.com to a lot of customers because I'm a channel partner and there have been some billing issues. In India, where we are located, if you're not a registered company you can't collect recurring payments. monday.com isn't a registered company here so recurring transactions have stopped completely. That is why some of our customers do need support and we have had to raise a ticket when it's time to renew their licenses.

I rate their tech support at six out of 10. The reason is that it takes a bit of time. There is a lot of back and forth and there is very little that the tech support can really help with because most of the customizations and requests need to be handled by the product team. Their tech support has very little know-how about what needs to be done and you end up relying on the product team. Due to this a lot of people switch to a workaround, doing it on their own and coming up with their own solution. That's one area where significant improvement is needed.

Neutral

We used to use Jira but it was predominantly being used from a technical standpoint. In our organization, we have about 70 team members on the delivery side who are purely technical, and about 100 members who are non-tech users in marketing, HR, ITIL desk, initiative tracking, and program management. The non-tech members were finding it a little difficult and cumbersome to manage Jira. To manage Jira, you need to have a certain level of technical acumen.

Creating a project in Jira takes a bit of time compared to monday.com because you need to map a lot of the details in a project and create epics, tasks, et cetera. 

It's a cloud-based platform that is deployed on AWS. There are no private servers to install for monday.com. It's a purely SaaS platform. So you just put in the URL and log in and you're done. There isn't really a particular deployment. You just sign up for an account and that's it.

Because it's SaaS there is zero maintenance. All maintenance is taken care of by monday.com.

It has definitely helped to reduce project delays. We did an ROI calculation with a couple of our customers where we deployed monday.com and we managed to save no less than 15,000 hours per year for a team of 50 or 60 people. Multiplied by the daily employee wage in India for an average worker of $10 an hour, that's a return of $150,000.

monday.com's pricing is fair compared to its competitors, although it is a bit higher than most of its competitors, but when compared to the ROI year on year, it does justify the investments. 

Pricing needs to be linked to the available features, capabilities, and flexibility in customization. Once you have the automation and integrations in place correctly the ROI is much better than with the other tools. 

We did look at Asana and I had some experience with it as well as with Zoho Projects. But monday.com turned out to be pretty intuitive and easy to adopt. The learning curve was pretty low compared to Asana and Zoho. 

And with Zoho, there is a very fixed structure and much less customization available. If I wanted to set my delivered value as ARR, for example, I couldn't rename that particular field in other solutions. That lack of customization was a deal breaker for us.

Training is a part of the onboarding process that I do for my customers. If you talk about two years ago, it used to take around one or one and a half months to onboard 50 users. Today, with the adoption of low-code, no-code, and AI, people have gotten used to having a tool that is easy and flexible. Now, the entire learning curve has been reduced and, within two to three weeks, I have 50 users onboarded.

My advice would be that before you buy it you need to know your use case really well and there has to be a particular challenge or pain point identified. Are you facing difficulties in tracking? Are you having problems with visibility into your resources and capacity? Are you having difficulties with reporting or streamlining your workflows? If your answer to any of these issues is "Yes, I do have that," monday.com is definitely an answer and solution for you.

Overall, I would rate the solution at around 8.5 to nine out of 10. 

I used the tool for my assignment as I am a university student. I use the tool as a project management solution for presentations. I am using the tool to manage my final year presentation and thesis. As I am required to use a project management tool, I started to use monday.com, specifically because its interface is quite attractive and easy to use.

For project management purposes, I use monday.com to manage my timelines.

I don't really use the tool's advanced features, but I think it is quite convenient that I can just link the remaining timeline to calculate the set of end dates and the start dates. The tool can also auto-calculate the remaining days, and I can also figure out whether it is overdue or is still within the timeline that I had set, making things quite convenient for me.

The product fails to provide a free version for a long period of time. From an improvement perspective, the tool should provide its free version for a longer time. If I want to use the product after I have completed my assignment, or if I want to use it for some of my other projects, I don't really get to use it again.

I have been using monday.com for two months. I am a user of the tool.

It is a stable solution. Stability-wise, I rate the solution an eight out of ten.

I am just using the product for my assignment.

I rate the product's initial setup phase a seven on a scale of one to ten, where ten is easy and one is difficult.

The product's deployment phase took a day after watching a tutorial from YouTube.

The solution is available on its website.

I am using the tool's free version.

The tool's automation feature is not relevant for me because I don't really need it for my assignment.

I recommend the tool to others because it is easy to use, but I am not sure whether it would still be easy to use if you have more complex applications.

I rate the tool a seven out of ten.

We use monday.com for pretty much everything. We use it for project management, internal project management and task management, and we're starting to use it more for internal HR processes such as time off. 

We integrate it with Microsoft SharePoint and Outlook so that we have visibility across the board for ourselves.

We pretty much couldn't survive without it now. It's our go-to system. We've been able to do everything internally, saving us time with meetings, and helping with communication internally and externally. We can assign guests to our account and they see certain things so we can collaborate with our customers efficiently and professionally through the platform. We can do simple tasks like requesting time off, as well as financials, balance sheets, customer satisfaction surveys, communication plans, risk management, and time sheets. We pretty much do everything in it. We would have a hard time using any other system now. We heavily rely on it because it works.

It helps give our customers visibility. We use the automation for automatic responses to emails. We develop forms in monday.com and embed them into our website and they can use them to submit a ticket. It helps our customers have visibility and understanding of what's going on and allows us to scale at an efficient rate without incurring a ridiculous cost.

And its scalability has been another benefit. monday.com has been able to save us time and reduce the overhead costs that would normally be associated with running a project. I've been with companies that are still managing projects out of Excel sheets and they can have a project manager only handle a handful of projects. But with monday.com, you can have a project manager manage eight different projects efficiently and effectively.

Another advantage is that the cost is predictable. You're not going to get any crazy costs as you scale, so it's a good model. We have had a good growth rate in staff and we can pay better salaries and have better benefits because our one system can do pretty much everything that would normally take three other systems to do. It integrates with everything. It has been great.

It also gives managers the information they need for decision-making. It makes it so easy to see a lot of data in one dashboard. You can stand back from data and get an overview or drill in as close as you want on it. If you want to see something as a whole, as an organization, you can do that easily. If you're trying to dial in and see specific data, that is also easy to do. You can make more informed and strategic decisions based on reliable data, knowing that it's all accurate and up-to-date. You can alter it in any way you need to, to make whatever decision you're looking to make.

While every project has its issues, monday.com has created a way for us to get ahead on a lot of things before those issues become actualized. When it comes to projects with our customers, it helps us communicate and say, "This is the risk," and we can constantly update them and say, "We're getting closer." We can set time limits on things and triggers. It has helped us mitigate risk and increased our efficiency on projects so that some of that risk doesn't even get realized. And if it does, we planned for it, we saw it coming. Nothing is taking us by surprise.

Without wanting to sound super dramatic, it has reduced project delays for us by almost 100 percent. You're never going to be able to completely eliminate some risks, but the fact that we're able to see risk coming from a mile away makes all the difference. We do IT work and professional services work for the government, which means we do a lot of planning at the beginning. A lot of the risks that are associated with the projects that we do are supply-chain related. They're very common. The risks in our projects are very repetitive. 

It has really created visibility across the board so that we don't get blindsided by anything. And if we do, monday.com still supports us through it. If we get blindsided by a risk or a discrepancy on our project, we can use monday.com to help manage it and do "lessons learned". We can look back at historical data and see what happened, what triggered it, and adapt and move forward from it, making tweaks here and there to our templates or adding something to our risk registrar management tool.

The most valuable features for us are the 

• automation
• scalability 
• ease of access—the low-code, no-code part
• user-friendliness
• integrations.

It's very easy to use. When we were trying to pick a system, we looked at Asana, Jira, and other platforms, and they were very cluttered. But monday.com is very user-friendly. As a user, everything is very clear. You don't need to be too tech-savvy to understand it and it's very easy to pick up on and learn.

We're primarily an IT company, but we do have some non-tech staff. We developed the platform in the beginning and templatized everything. That means we're able to create workflows and create diagrams for workflows, making it very easy to understand. The automation helps by taking the guesswork out of a lot of things and that makes it very easy for anybody, at any level of technical experience, to pick it up fairly quickly.

The visuals, the way the interface is presented, are great, very user-friendly. It's quick to load. You can see the lanes everybody has and where they divide and where they overlap. Going back to the workflows, you see how everybody works together and the dependencies.

It's also customizable so that we can share a certain view with our customers and have an internal view. It's clean, it's professional, and color-coded so it makes sense. There are features that enable you to color code certain things when certain triggers happen. For example, when something financial goes negative, you can make it turn red. A lot of it is one-and-done. You templatize something and it's going to be like that every single time.

It's very flexible and very forgiving. If you mess up, it's pretty simple to go back and see exactly where you messed up, but it even creates things in a way that it's hard to mess up. The permissions it enables are great. Overall, it's just a great system.

And one of the main reasons why we did end up going with monday.com was because of the Gantt charts that it comes with. A lot of it is native and it comes with templates already created. Often, if we don't have a template that fits a certain project, monday.com's templates will be the perfect starting point. We have a choice of a number of styles when it comes to project management, including the standard Gantt chart, WBS, and agile frameworks, which help because we do sprints. All of that is native and very easy to access and use. It makes sense. You can drop and drag, create relationships and dependencies. You don't really need to know all the crazy technical aspects of project management to understand it and see what's next, what's been done versus what needs to be done.

I would like to see a little bit more versatility with the integrations that it has. It's pretty versatile as it is. We can send emails from monday.com, but when it comes to the format, we don't necessarily want to always have the monday.com logos. We want to be able to make the emails we send out from monday.com, especially if they're coming from a specific person, look like they would if they were coming from our Outlook.

Sometimes the formatting or embedding in our website gets a little weird. If that were a little bit more customizable, that would be nice. 

And being able to change the format of the forms that are used, visually, would be helpful. The forms are still great, but if they were a little bit more customizable, that would be nice.

I've been using monday.com for almost a year now.

I've never had any issues with the stability of the platform. I believe it's on AWS and it has an uptime of 99.8 percent. I've never experienced any downtime.

It's extremely scalable. That's one of the main reasons we picked it.

I contacted their technical support a couple of times in the beginning. I didn't have any issues, and they got back to me quickly and they followed up.

Positive

I have used Microsoft Project and another solution called VTiger before, with companies that I was with prior to starting my own company. They were confusing with a lot of moving parts. It was almost like you had to go through training just to understand them. Whenever it came to onboarding somebody, it was always a lengthy process to get them up to speed. With monday.com, it's very forgiving so you can go in and just mess around with it and figure it out.

Once we got the licenses, I went through all the templates that it already had and went through their YouTube channel, which was very informative. I learned as I went and, after about a month, I had a very solid foundation for what I was looking to get out of it. It developed past that and now it's well-established.

Now that it's all templatized, it takes no time at all to create a new project. We created a master template when we got monday.com. Once an opportunity is won, we switch the status to "won," and that triggers a new project in a folder, and it is already templatized. We make a few tweaks here and there, which takes 20 minutes to an hour, depending on how complicated the project is. But we have a pretty solid process that we follow for just about every project. Even if we do change things, it's not by much.

Almost every solution that I've worked with offers templates, so creating new projects with them is very similar, but a key difference is that when we do have to make those changes, the relationships are still easily established with monday.com. If we get a project that is not what we normally do, if it's something completely different, we can support it and still get the right data without needing to revamp or create something completely from scratch. We just alter whatever we need to alter and it's there.

Our monday.com admins can do whatever they need to do, including adding other users, guest users at no cost, and as many viewers as we want, at no cost, because we have the Pro licensing. In terms of deployment, it's very easy and straightforward. We have it templatized and it's all automated, so we don't have to think about the deployment part of it. It does it for us already.

In terms of maintenance, depending on what I'm doing for dashboards, sometimes I need to go in and establish a relationship, but it's just a matter of connecting a board for the data transfer. But I don't have to do updates or any sort of maintenance on that side of it.

We have absolutely seen return on our investment. People can handle more projects without overextending themselves, getting burnt out, and without being overwhelmed.

There is also a return on investment from the hours saved.

And the ratio of revenue to how much our licenses cost us is significantly in our favor.

It's definitely affordable. I don't think it is necessarily the cheapest, but it's definitely not the most expensive. The price is well worth the value that we get out of it.

If we need more licenses, we know exactly how much that's going to cost us and our licenses go further thanks to the scalability. The cost for monday.com is predictable and we don't ever need another system. If we ever get to 1,000 employees, we know exactly how much it will cost us to have those licenses.

I did trials of five different project management software tools. Aside from monday.com, I tried Asana, Jira, Microsoft Project, and Zello. monday.com took the cake against all of them, primarily because of the user-friendliness and ease of access.

Anybody with any skill level would be able to use monday.com and be efficient. You don't necessarily have to be a project manager to use monday.com. You can be in any type of position and it will make it more efficient. We're able to do HR and finances in it. Whatever the work you do, it can be transitioned easily into monday.com and easy to figure out.

Have a clear understanding of what you're looking to get out of a system. monday.com makes more sense when you have a clear idea of what you're looking to get out of it. You're not going to be able to take advantage of all of it and there could be other systems that are going to better suit your needs. But monday.com is a really good system when it comes to being able to scale, manage your costs, and still focus on customer satisfaction.

I use monday.com in an agency setting to create marketing workflows that connect different teams. It simplifies communications between departments and gives them the means to track the status of their work.

monday.com increased the efficiency of the teams using it, thereby decreasing costs. We needed fewer people to do the same amount of work once the tasks were organized and presented in a simple way. monday.com has the flexibility to do nearly anything. However, you need to understand its capabilities first. It's quite useful once you've set it up and figured out what you're asking the product to do. 

It enabled us to consolidate conversations across different teams and keep track of individual items instead of defaulting to Slack, email, or various other communication platforms. Everything is in one place.

monday.com helped us avoid project delays because we can get a high-level overview of what a current team member or team itself is doing. The amount of time saved varies depending on the team, but our graphics team saved about 10 to 15 hours weekly. 

It can be effective at breaking down silos if your configuration team accesses it the right way. At the same time, it can also create silos if you don't have an efficient setup properly booted into it.

I enjoy monday.com's interface. I find it approachable and customizable. monday.com offers multiple ways to view a project timeline, and most of those views are pretty useful if they're set up correctly.

monday.com isn't hard to use once you realize it can do most of the things you need it to do. The tricky part is figuring out how to get those things to work with it. It's easy for an end-user who is shown a workflow, but the setup can be a little bit more complicated.

If they had some customer success outreach for the lower-level packages, that would help companies who don't have experience on the platform. Otherwise, they have wonderful training and help documents. They just don't necessarily tell you precisely how to set up your company's workflow. Once things are set up, it's straightforward.

monday.com could benefit from deeper integration with other products that are prevalent within the industry, such as Google Sheets, HubSpot, social media platforms, and various ad services.

I have used monday.com for about three years now.

I rate monday.com an eight out of ten for reliability. In the last three years, monday.com was completely inaccessible only two times. There wasn't much communication about it. When monday.com goes down, there isn't a backup solution. Reliability can be a big concern when all of your files and processes live within the program. 

Aside from those two outages, there have been a few minor bugs. Sometimes, you'll do something that's worked 500 times the same day but isn't working momentarily. It isn't a significant enough issue that you want to open up a ticket. It typically resolves on its own within a couple of minutes.

Scaling up monday.com is simple. However, in a larger organization with hundreds of boards, managing who has access to which board can be a little confusing. It'd be nice if it were set up more like Slack, so you could invite someone to a specific channel instead of inviting them to the organization and giving them permission to each individual workflow.

I rate monday.com's support a four out of ten. Their support can be a little clunky, and it sometimes takes a while to get a response. That response is often not a one-stop solution. It frequently requires a call, and it's challenging to have that dialogue unless you're on one of their premium plans. Their support is heavily email-based.

Neutral

We previously used Microsoft Office and Google tools, but we were looking for a one-size-fits-all solution. 

The complexity of the setup depends on whether you're building the solution from scratch with an expert on the team or trying to convert from an established program. Switching to monday.com from another system isn't easy, but starting from scratch would be pretty straightforward.

My implementation strategy is to hop onto video calls with various teams and ask them to collect the resources they currently use to track their progress. Over time, I try to implement solutions within monday.com that bring easy access to the person using it. I build automations and workflows over time. 

I tell my teams not to learn monday.com. I ask them what they want it to do and figure out how to make it do what they want. There isn't an easily approachable way for someone to get monday.com to do what they hope to achieve. 

You can typically deploy monday.com with one or two people. However, you need to train the team on how an individual workflow is built within monday.com, so they use it properly. I currently have 350 users on monday.com.

Once everything is set up, monday.com is good to go. The only maintenance is optimization. I say optimizing instead of maintaining. After a solution is deployed within monday.com, there are changes in how the project operates or the needs of that project. To optimize a monday.com board, I need to tweak settings, add automations, or incorporate suggestions from the team that could make their jobs a little easier.

I don't know if I can call it a return on investment. Without monday.com, we would still get the job done, but we do tasks a little more efficiently with it.

I think monday.com's paywalls are a little too high. Some basic features are locked behind the premium subscription. Some applications they offer within their subscription model are locked in an expensive package. These applications provide functionality that would benefit small teams, but it's too much money for a startup or a small business.

Their pricing model also prevents the product from being used throughout the organization. Everybody would benefit from accessing monday.com, but it is charged per user until you get into the much higher-level plans. For that level of access, the entire organization must pay $30 to $40 a month just to log in.

We looked at Asana, Jira, and one other product. We went with monday.com in the end, because we felt it offered the most tools for the price. 

I rate monday.com a seven out of ten. Before you purchase monday.com, think about what you want it to accomplish instead of joining it, hoping it's a pre-built system. 

For example, when you do taxes every year, you go to TurboTax, which walks you through exactly what you're trying to do. However, there is no starting point for using monday.com to track expenses or anything tax-related for the year. You can't just join it and say, "Oh, this is what I can do. I can upload this here, and I can put this here." 

You must know what you want it to do before purchasing the product. It can do the same task in ten different ways, so it's up to the user to determine which one of those ways will ultimately be the path.

It's for cross-collaboration across multiple departments and external partners to have clear information in one centralized place rather than emails or spreadsheets.

The main benefit has been having something that is non-Microsoft-based software for integration, where there are more ways for you to not let everyone create duplicates. So, access management obviously is one thing, and the other thing is that it's a central repository with very clear features. You can add names, and you can add people in different splits. For me, its benefits are communication, clarity, and transparency on plans and also the ability to access the data asynchronously across the business.

It hasn't helped much with reducing project delays, but it has been helpful for project participation and collaboration. All of the work is marketing or campaign-based. It's more about information sharing and clarity rather than making things faster. It's just about making things work together. We were not doing that previously, but now, we are doing it. We are 50% better because previously, we were not able to do it, but now, we are able to do it. The other half is the people aspect of it.

There is more clarity on what other people are doing. Previously, things were locked in behind spreadsheets and SharePoints. In a large organization, you don't have access to everything. So, a lot of times, it took a lot of time to just ask for access to different things, whereas now, people need to come and put things forward.

Shareable boards with external partners and a couple of automations are valuable. I also like the simplicity or the clarity of the platform, and how it's a one-stop shop for everything rather than having multiple spreadsheets and folders.

There is definitely a learning curve in setting it up and using its features. What is lacking is some more proactivity from the monday.com team to teach. They gave us ours, but they never reached out to check if we wanted to use more of the features or do any kind of improvement on the usage. It has been very hands-off even though we had a couple of hours with them. Any nudge, videos, and things like that would be helpful. Other companies have done a much better job in terms of educating users, but at the same time, non-tech companies never thought about workflows and automation in that sense.

The ability to build the dashboard and visualizations out of the data that is in the platform could be better. There are no color themes and no further customization on that front, so you cannot brandify or white label all the platforms to make it look more like your business rather than a generic one.

In terms of flexibility, sometimes, I'd like to lock more features so people cannot add things that are not validated. At the same time, there are sometimes too many features and you don't know which one would be best for each use case or each type of data. That's where working with someone who is the monday.com champion would help from their end. 

In terms of providing the insight to empower decision-making, it's very user dependent. In my case, the main challenge is to get people to fill in the data and provide the data into it. There's no way to load the data from a spreadsheet or do something like that. A couple of the integrations with other platforms are a bit lacking. If I want to import something from Jira, it hasn't been bifurcated. How do I import things from Trello or other platforms? The integrations with Teams to send chats are also not that great. It claims to have a lot of integrations, but when you do a big deep dive into those integrations, they are not quite there, or you need to program a lot. You feel unsure of how to do it. It starts to become time-consuming after that initial adoption. It becomes more of an organizational challenge if you are in a big business. It doesn't necessarily sponsor the project management office to have those automations.

We have been using it for 18 months to two years.

The uptime has been 98% from what I've checked. I had more issues with them locking out our licenses because of their own internal mistakes. So, technically, it's good. I had to email them three or four times because our license expired or something like that, and I constantly get a tag of when your trial version is going to end. So, it's a bit annoying from a customer service perspective.

It's scalable, but you need someone to manage the solution. It will never be very automatic to put a lot of people in and do lots of bulk edits. That's the piece that I'm more concerned about. You will need someone more technical to do such things.

It's mostly used within marketing across different local offices and then the global central office, but it's primarily marketing. It's a small team.

We've got 80 licenses that we've got approved, but we've got 180 users. What happens is that we give access to a lot of agencies to visualize the data. That's usually the most important thing, but they're not all participants in the workflow. It's more like they can see what's happening. It's not like we have 180 people logging in every day.

In terms of maintenance or governance, we don't have all the things because there's no one who's a technical product owner of the solution, which is the main challenge when adopting these things. The first couple of months, it's easy, but as you start to create the technical depth of owning a platform, it's a hidden thing, and people don't realize that that work needs to be done.

I'd rate it a five out of ten. I haven't used it a lot. They could do some more customer success where they do more proactive scouting for opportunities telling us that we see that you have five boards that are the same, you should do this with them, or we see that this field here is having lots of different entries, this is how you fix it. That's what I expected to do with them, which I haven't.

Neutral

We relied on Excel spreadsheets, which was terrible. It was mostly manual work, and there was a lack of continuity when people left.

I am doing its implementation. We have 80 pay users and then another 80 on the agency side, but we have lots of different pods of users of monday.com across the business as well, which is a bit challenging. We have people using monday.com adopting the license from the agency instead of our own license. It's more of an internal challenge than a monday.com challenge, and then monday.com is also not able to disclose who's using it from a privacy point of view.

The initial deployment is easier, but it becomes more complex over time. The more use cases and the more people you have, the more you start to need someone dedicated to all the management, such as handling access and managing the platform as an asset. The internal change in the business is also what's driving us to be able to adopt it. It's not only on the platform, it's how the businesses are changing, especially working on different sites or in different location time zones. These are the things that typically did not happen before because there were fewer digitally shared things.

It took us a year to reach some kind of saturation of users. The way you set up the board is fairly quick. One thing we're struggling with now is the governance of it and having multiple boards with the same information and not being able to govern them correctly. You do one or two boards, it's fine, but if you do 10 of the same piece, suddenly, you need to have some governance. Those are the kind of things that we would have done more with the monday.com team, but I know nobody else pushed that much. In my opinion, it's more on them to nag us on customer success than the other way around. That's how it happens with my other partners. They try to get us more engaged.

It's quite expensive when it goes to the enterprise license. Other tools like Jira cost 5 a month, and then their enterprise license is 38 a month, which is quite expensive for what we can do. It's £500 for a tool on a large enterprise. I'd have hoped that enterprise costs go down, not up. The pro license is £14, and then everything else is much more expensive, which is another barrier for us to adopt because other comparable tools are much more affordable when you have such a high multiplier as well. The difference between adopting it across both is more than twice the cost.

We didn't have any other tool. I brought it in as a champion to the business. The big challenge in a large organization is that adopting IT software becomes shadow IT because it just becomes hard to manage it. The other piece is that if you adopt a couple of users here and there, they don't want to invoice users individually in five different countries, which is completely understandable from a business cost perspective, but it's definitely a barrier to adoption. They've been super flexible on this in terms of allowing us to bring users, but from an admin perspective, it has been hard to adopt when it's bottom-up adoption.

It's good for helping break down silos within our organization. If people do adopt it, it becomes easier for everyone to see the data in one place. It doesn't solve the problem when the organization is really messy, but it's a key driver for data sharing transparency and reduction of emails.

You need to define the process first rather than trying to get the tool to solve the process. It's a medium to enable something that is already somewhat defined in your business. You probably need a change management sponsor because adopting new tools is a lot about user engagement. I'd advise having someone who's going to manage the tool moving ahead. You cannot just adopt and have no one who is going to be the actual admin of it because it will create complexity over time, even if it's going to simplify things in the long run. So, keep that in mind when doing it.

It's pretty straightforward but only for more technical people. I've been using it for a long time. I've been using it in other companies, and it's a four out of five in terms of ease of use for non-technical people. I really enjoyed the tool, and I'm a champion of it within my business.

People who are not used to project management or some scrum methodologies or anything like that might struggle with it because typically, people think in waterfall or Gantt charts, so they don't have the management background to run these things. In terms of its ease of use for non-technical users, I'd rate it a seven out of ten.

It's quite good for viewing projects and timelines. Being a mostly web-based platform, there are a couple of limitations to how you visualize it. I don't use it a lot for that use case. Typically for me, the most value is for a centralized slate that is not a spreadsheet where you can add project items rather than digitized timelines. My projects are less time-bound and more feature-bound, so timings are not so important for me. I'd rate it a seven out of ten from that perspective.

Overall, I'd rate it an eight out of ten. I'm still happy and still pushing forward and going ahead.

We primarily use the board, and we use automation, rules, and different groups.

We use monday.com for our workflow. But we don't really have any issues with Monday.com.

We spend less time organizing our things to do. Everything is on the board on Monday.com and we don't have to discuss or assign or meet anymore. We just push a button and change the status and it's done. We work more efficiently since using Monday.com.

There are so many great features. All of them are great.

The filters are extremely useful. Since we work remotely, we can filter down to the task, to employees, to urgency, to everything. Every little detail we can filter down into. The filtering is the best part. 

All of our projects, tasks, and clients are on the same board so we can search for anything and we don't have to ask the others.

They improve the product regularly. We just go with the flow as it works perfectly for us.

The solution should have better integration. We have, for example, Ignition, our online contract platform. When the clients sign the contract online, it would be awesome if it could trigger Monday.com and create a task immediately. Right now, we are doing it manually. We were trying to connect Monday.com with Ignition through Zapier, however, it was too complicated. Therefore, integration would be awesome.

They need a bigger server or more space on whatever they keep this website on. Sometimes, when we have a huge board, it gets slow. They might need more resources.

The product could have more templates.

I've been using the solution since 2020.

The stability is endless. I don't have any projects that I cannot set up on Monday.com. It's so flexible. If you need something to organize your stuff, Monday.com is the best.

There are 14 end-users. Everyone works from their laptops.

The scalability is great. There's nothing I can't set up, no matter the size.

Technical support is awesome. They had some technical issues, a few weeks ago and they kept me posted. They replied back immediately. It was totally acceptable. They admitted to the technical issues and they did not argue. They did not ask me to refer to the router and stuff like that. Everything was good. Their support is good.

Positive

We tried many different platforms and none of them worked. Then, on Facebook,  an ad for Monday.com popped up and the company loved it.

We tried Karbon, and then Jetpack. They were not good. We spent more time changing and updating the status than the actual work.

Monday.com has more flexibility. Karbon did not have that many settings. Since we are a CPA firm, we have different projects and groups like tax returns, monthly closing, small tasks, and so many different items and tasks. Now, we have 14 users in this group and Karbon did not have that big flexibility to assign, and share tasks and responsibilities. We couldn't work it out. When we tried Monday.com, we found that we could change a lot more and update, and personalize everything specifically to the firm, or to the project, or the task.

The initial setup was easy. There are great tutorials and support.

There were three people who handled the deployment. I was one of them. There was a manager who did the workflow and the professional details. I did the operational side of the workflow and another individual did the overall review and is the owner.

The product does not require any maintenance. 

We did not use an integrator or consultant during the initial setup.

We've seen an ROI. The time we spent on organizing is a lot less than what we did before.

Previously, before Monday.com, our firm time was a lot higher. The firm time is when you are doing your organizing, saving documents, and checking your things to do. Now, it's a lot less. I would say 30% to 40% less time spent on organizing than we spent before. All of the time we saved, we carried over to billable time with clients.

We are customers and end-users. Our environment is 100% virtual, with everyone working from home. 

I'd rate the solution nine out of ten.

I'd advise new users to watch the tutorials. If you do not have the basic knowledge of how to use Monday.com, you can get lost very quickly.

When a platform has so many settings and solutions, that means that it's more difficult to set up everything, as it's not quick. When you set up a workflow, you have multiple options to choose from and then, when you choose an option, then you have other multiple options. You can mess it up pretty quickly. 

However, if you are watching the tutorials, and see and think ahead about how you want to set up your board and what you want to see, this platform would be perfect. That said, at first, you need to know what you want to see. A random setting up of boards, statuses, and labels will not be ideal. If you know what you want to see, then you can prepare. 

This initiation of a systematic approach allowed me to seamlessly track progress and engage in efficient communication with the project lead. The structured workflow enhances visibility and fosters a collaborative environment, reinforcing the symbiotic relationship between my role as a designer and the leadership provided by the project lead. This deliberate coordination on monday.com by streamlined processes and heightened productivity ensures that the design projects unfold with precision and creativity.

monday.com has significantly enhanced our organizational efficiency and collaboration. The platform serves as a centralized hub where design briefs are assigned to me every day. This feature streamlines communication with the project lead, enabling real-time updates and fostering a transparent workflow. The visual nature of monday.com ensures that project timelines and task statuses are easily trackable, contributing to improved project management.

The platform's interactive interface has facilitated seamless communication and reduced the likelihood of misunderstandings, creating a more cohesive work environment. Additionally, the ability to attach files and leave comments directly on tasks has streamlined the exchange of information, making collaboration more efficient.

The most valuable features of monday.com for our organization are undoubtedly the dashboards, checklists, calendar functionalities, and file-sharing capabilities. Dashboards serve as a visual command center, offering a comprehensive overview of project progress, deadlines, and key performance indicators. This visual representation enhances decision-making and facilitates a quick understanding of the project landscape.

Checklists play a pivotal role in task management, allowing for a structured approach to project execution. The ability to create, edit, and update checklists within the platform ensures that team members stay organized, tasks are completed in a systematic manner, and project timelines are adhered to.

While monday.com has been an invaluable tool for our organization, there are areas where improvements could enhance user experience. Specifically, expanding pulses could be more user-friendly. Currently, users need to click on a small text line to expand pulses, which can be somewhat cumbersome. A more intuitive approach would be to enable users to click on the entire table cell for pulse expansion. This modification would streamline the process, making it more accessible and reducing the risk of oversight.

Additionally, it would be beneficial to consider incorporating features that enhance the platform's customization capabilities in the next release. Providing users with more options to tailor their boards, dashboards, and views would contribute to a more personalized and adaptable user experience. This could include advanced formatting options, customizable templates, or the ability to incorporate additional data visualization tools.

I have been using monday.com for about four to five years

We previously used Trello, however, have found monday.com to have a greater product offering.