monday.com Reviews

We use Monday.com to manage our projects as a construction company. We also use it to keep track of many things, such as employees and their safety certificates. We generate emails based on data in the projects. We schedule safety meetings and generate emails automatically. I have multiple boards for the same projects. One is for our orders, one is for a site overview and one we share with our customers. We have a service schedule that automatically generates a covid-19 form that the homeowner can fill out and submit directly to Monday.com

Before Monday.com we used to write our schedule on a whiteboard and use an Outlook calendar. Looking back now, I don't know how we did it. We would never go back. We are now organized across our company. There is accountability now since all conversations are recorded on our items. We offer our customers a live update of their project by sharing a board directly with them. This allows them to comment or submit documents directly to Monday.com. We do the same with some of our contractors. They have the ability to manipulate the dates the project will be worked on and I set it so I get a notification if the date is changed, so I am always up to date with delays in our projects.

All of the features are valuable. Especially, creating tickets for projects and assigning workers. Having trackable conversations and archive items for reference. We offer our customers a live update of their project by sharing a board directly with them. This allows them to comment or submit documents directly to Monday.com. We do the same with some of our contractors. They have the ability to manipulate the dates that the project will be worked on and I set it so I get a notification if the date is changed, so I am always up to date with delays in our projects.

Service being down happens to often. They need to create a desktop version that stores the info locally so that when their servers are down, I can keep working and accessing my data. Then it could be uploaded when their servers are online.

I would like to also see improvements to the map and phone number columns. I think Monday.com is based out of the UK. When entering locations, it always suggests addresses not in our country. When adding phone numbers, it doesn't recognize some area code and it enters it as if it was a European number. 

We have been using Monday.com since September 2021.

For the most part, Monday.com is stable and works great, but when its servers are down, it can be a nightmare for us here at the office. I am really left in the dark and we don't have a backup. We depend on the Monday.com schedule. I think this needs to be addressed and I've already voiced my concerns with Monday.com.

I feel that Monday.com would be able to grow with our company. If we doubled in size then I am confident that Monday.com would still get the job done for us.

Support is very quick and helpful. They have address all my concerns in a timely manner. They send videos that they create specifically for your concern and it helps.

Positive

We used Outlook calendar before and it was lacking in so many ways. It only fulfilled the scheduling aspect and did not give us options to organize other areas of our company. 

It is complex to start up. Luckily, I grasped it well and ran with it. I have since, been in charge of the maintenance of Monday.com. 

I set up Monday.com myself using the tutorial they have on their website. Mostly through trial and error. I seem to have it set up exactly how we like it. Monday.com is very versatile so the options are endless which can make it daunting at first. I would suggest building the boards, keeping them simple and tweaking them as needed until you find the best way to display your info.

It's worth the cost depending on the size of your company. We have a pro plan and use most features for our company. The automations are key for us and the size of our company, the Pro plan makes sense.

I was referred by my sister, Michelle Kapila. She used Monday.com and showed me when I was hunting for a new service. I don't remember the other platforms that were options to switch to. Once I found Monday.com, I never looked back.

I recommend Monday.com for those stuck using white boards/paper schedules. Since having Monday.com, I've seen the lack of organization in companies we deal with and how Monday.com would help them so much.

The product is a platform for all employees to share their: 

1. email updates (pulse update from Gmail) 
2. personal updates (write down findings) 
3. files and information of a case in each site we manage. 

They can also automize some routine admin tasks.

Emails to our contractors are stored in an individual's Gmail account, by updating to Monday, we know what is going on in each case from the different correspondence of different employees.

We use email integration to send out auto emails to chase up a report/document/response which we receive on a regular basis. 

We no longer have to type things down in a shared excel spreadsheet where the formats and presentation are not so likeable.

It also helped us better keep track of cases/items. 

The reminder function and tagging function work really well. Things won't be left unattended. 

The email integration and the new file section in the item is a day-to-day feature we use. 

Every employee can write down the contractors contract details, the phone numbers and email address are no longer just stored on a person's phone.  

People not added to our Monday account can also use pulse updates now. We used to manually forward other people's responses to the item.

Files can let us view all the files in one item. Sometimes files are not uploaded to infobox, so files on Monday are a good way to find it. 

Groups in a board is also valuable. I have closed cases and in-progress cases. Whenver a case is closed, the automation moves it to the close section so that I don't have to worry about it anymore. 

The customized automation feature that was recently added is a huge game-changer. We can tailor what we need in each board now. 

They should maybe add a filter feature in files in the item filter: .jpg, .pdf, .doc. (different files). It may be helpful to combine or flag duplicate file names. 

The solution shouldn't let the system directly pull out Outlook (the Windows default mail system) whenever we click on an email address. Both in the column and in the update context. We're not sure if this is a Monday issue or a Window setting issue. 

Custom Automations should have more customized options. For example, when a date changes. Not all the features in the automation are brought into the Custom Automation, however, I'm not able to name all of them. 

I've been using the solution since April 2020. 

Stability is pretty good. An outage is rare.

Scalability is good and you can always change plans. 

If your company expands and need more to register more people to the system, it's easy to change user plans from the website.

The scalability of Email Integration features is also fascinating, we once sent a batch email to 70 contractors, and it was sent within a second. 

Technical support responds very quickly. 

Sometimes I asked a question they couldn't solve and don't have a solution yet. They really take the time and effort to understand what the real problem is and are really honest about the lack of some features. However, they will bring back suggestions to the dev team.

Positive

We were only using a shared Google Drive Sheet for everyone. 

Moving from the Excel sheet to Monday took us about two weeks of manual transfering

We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale. 

We did compare Asana and Monday.com.

We use the solution for marketing tasks. I manage our social media, photography, and videography teams. We plan out and collaborate on projects, and provide assets, branding guidelines, and resources for the team.

It's also useful for collaboration. We work in a team of about 25 people in automotive and we focus on PR and digital marketing. It's perfect for assigning tasks for events or for new releases. Our designer also communicates there with everyone.

We can use it to store resources. We connect everything through Monday. We use it to centralize as we keep some things in Dropbox and some things in Google Sheets. Now everything can be connected in the same place and we love it.

We used to use Wrike however, it didn't work on mobile and this does. I like having boards for certain items. I like that everyone can also have their own private boards if they prefer to keep their own notes 

It doesn't take long to load.

It keeps my team accountable to keep track of their tasks.

It's colorful and easy to learn to use for all types of employee positions.

I also enjoy that it is so mainstream that anyone can use it. They use it in universities as well. Most of the designers we work with and web developers are very comfortable using it too.

We like the mobile app, as well as more integrations, calendar features, and private boards. 

The mobile app is super helpful since our auto groups span four counties. 

The calendar view makes everything easy to see.

It has integrations with using all the programs we use too.

Monday is super inexpensive compared to other stuff we use.

It is very easy to maneuver around. I love the search bar feature where I can just search the entire board with the information I need. This makes it very fast and easy. 

In a dynamic workplace where we are working on several campaigns at a time, it's very important to us to have something that helps us move faster.

The tablet display is confusing and difficult to use. Most of my team works on tablets and they prefer the desktop view since it compresses some items.

For possible features maybe some more aggressive notifications - like "this comment was added and mentioned no one, would you like to see it?" Sometimes we forget to mention it and someone replied and we never saw it till we opened it up.

Notifications could be controlled by management instead of per person. I have a few employees that forget to mark off their tasks. However, if we could automate to alert them that would be better.

We need a broken link checker.

I've used the solution for a few years.

The solution is really great and reliable. It never crashed. 

The scalability is really great.

I dont know if I have ever had to use technical support due to the ease of use of the tool.

Positive

We used to use Wrike. It was very expensive. In two years it broke on us - which was terrible. We couldn't download our information off of it either so we had to start all over when we left them. 

It was very easy to set up. I taught myself and then I taught my team. 

I did the setup myself. 

The ROI has been pretty huge.

I had no problem with the pricing at all. it was less than 1/2 of what we were spending with Wrike with more functionality.

I went through reviews and more and more just kept talking about Monday.com Plus, the local university uses it and that made it easier to choose Monday.com.

I love it! i have no issues. 

I primarily use Monday as a tool to assist in the management and organization of our flood book of business across our many insurance providers. Keeping track of underwriting requests and upcoming renewals that need to be requoted, as well as big picture things for the future of the company that needs to be investigated and researched. 

Monday allows us to track who is working on what task and how long it has been active. We can see how many quotes are processed in a given time as well as how much new business is closed.

I am not a naturally organized person, and the whiteboard I used to use to keep track of my tasks was a mess. Monday has been a lifesaver in helping me to prevent things from falling through the cracks. 

The ability to better organize and execute at my job has helped me to make a better impression on my peers and supervisor and has allowed me to take an active part in the growth and expansion of the company. 

Without Monday, it would have been impossible for us to achieve the same level of success that we have recently seen.

The feature that I get the most use out of is the boards and groups that allow me to track my daily tasks and to mark which quotes or underwriting requests are top priority and which ones have been sitting the longest. 

Monday has allowed us to create a comprehensive database of all of our active policies with each carrier, the total premiums for each carrier, and each individual policy's expiration date to help us keep track of our renewals. 

Before signing on with Monday, we had no idea what the total value of our book of business was, and keeping track of renewing policies was very difficult. 

The web page can be a bit buggy at times, especially after I switch to a different tab and then come back to the Monday site after leaving it idle for a few minutes. 

Certain functions like moving tasks to different groups/boards will suddenly not actually work. The page will say "X has been moved" however it will still be sitting there on the same page where it started. Sometimes I will try to organize a group of information and the page will give an error and not allow the change to happen.

My usual response is just to refresh the page, and the issue almost always resolves itself.

I've used the solution for a little over a year.

I'm impressed with the stability.

It's very versatile and can be easily shifted to suit almost any need.

I have only had one call with support, however, they were very kind and helpful.

Positive

We did not previously have an alternative.

It was quite straight forward and there are many wonderful tutorials available to help.

The setup was all done in-house.

I don't have a quantifiable number for ROI, however, it's my understanding that it is significant. We certainly would have missed out on some business opportunities over the last year if not for Monday helping us to keep things organized.

I am the primary user of the Monday site, however, not the administrator who set it up or manages payments. I assume we are all happy though.

I was not the one who initially signed us up on Monday. I could not say what was evaluated if any.

This site has been a lifesaver. 

We use the solution for project management across the web team specifically responsible for desktop, tablet, and mobile design. Our team used this platform for planning projects, discussing blocks, and triggering the next steps for teams outside of the platform. 

We moved on from Monday.com only for the reason that there was a proprietary project management tool already taking over the company and since we weren't a part of it we were missing out on visibility to stakeholders. We switched over recently to Workfront in order to maintain that visibility.

It allowed us to gain line of sight and start to ask ourselves questions revolving around project management, time on tasks, and the processes that we weren't asking previously. 

It gave us the platform to start to combat burnout and increase communication across teams that were difficult to reach in a more automative and efficient way. Ultimately, Monday.com gave everyone on the team a workspace to get their work done. It was also a home base for all things work where they could see today, tomorrow, and forever if they wanted. 

We really enjoyed the sub-items feature, sharing GIFs, and templates. 

The templates helped me to kick off process solutions for our team. 

The sub-items helped me to incorporate the smaller tasks to get the job done down and visible for management and planing purposes.

For a team where management is still learning the nuances of our work, time tracking the small steps are so important in planning and evangelizing the work.

The GIF sharing helped reinforce a sense of culture and camaraderie amongst our team.

We built so many dashboards and information utilizing templates and came into a few errors where information and ways of working with Monday.com were not as expected. 

Monday markets itself as a project management tool that is flexible to work the way you want. That said, it has more limitations than we expected. It is fine, however, at the end of the day, they need to share more about how to use the platform videos rather than telling us to go off on our own and create something that doesn't ultimately work. That was frustrating and hard to explain where my hours went to management. 

I've used the solution for two years.

We are now using Workfront. We were using both platforms for a little while. 

We did not evaluate the other solutions previously.

Monday.com is my main organizer for all my video production projects, film distribution projects, future project research, and brainstorming sandboxes. I sometimes use it for social media management as well. It's great for intern management and task liability/tracking.   

I'm also currently using it to review an opening animation for a TV series I'm directing/editing. It's great due to the fact that the Illustrator and I can comment on individual shots and portions of the sequence all separately but under one umbrella as well. It would be a nightmare doing it via email and such.

I first got it to keep track of the equivalent of sales leads, which in the film distribution world was keeping track of each company, org, person, etc. who wanted to purchase a group/community screening. Tracking what point in the process we were, keeping track of each step of communication via email ports, facilitating what stage in the process, etc. 

Now, it's expanded 5X in other areas. 

Integration with things like Gmail makes tracking leads of possible screening organizations and our communications so much more streamlined.

Creating super-smart to-do lists, intern management, and sales leads lists has been huge. Organizing all the brainstorming and pre-production aspects of a proposed or actual new project, web design stuff for my nonprofit, and film festival entrances (the list goes on) is easy. All of the individual features, integrations, automations, and customization makes it amazing. It also helps keep things organized much better for my team members as well across a variety of different production-related tasks.

The only thing I'd adjust is this little tiny user interface thing. And that's if I'm being super nitpicky. As far as I know, when I make a new entry on a Board, and I'm putting in the first piece of information, you can't just hit return or tab to the next element. It clicks off on the screen somewhere and clicks back. i.e. Enter Name, but then you finish, and if the next option is Status of Conversation you have to click off and then click it to edit it. 

I've been using the solution for two years and running!

I've never had any technical issues whatsoever.

It scales as broadly as needed.

I haven't needed much experience with support, however, when I do need them, it's timely.

Positive

I tried Asana and didn't like it. I use Google Drive for a lot of things (storage of video, image assets, and file management), however, there was a gap missing that Monday makes a lot easier.

They have a library of training videos and offer free phone/web consultations, as well as webinars. That's plenty for me.

I set it up in-house.

I'd advise others to look at the options and see what works for you. That's personal to your projects, budget, etc.

I looked into Asana. I tried one other one, however, I can't remember which. I have some other tools I integrate with it like Hootsuite and Squarespace.

I'm not sure what I'd do without Monday.com at this point.

I work as a website developer. That includes client-based work. Monday makes it easier for a client-facing team to get information from the client and put it somewhere we can all see it. 

It's then easy for them to assign me to a task where I can provide constant updates to the client's team on the progress of the task. I can also use it for scoping out new website builds, laying out each task I'd need to complete for the overall project, and providing time estimates for each individual task I've created. 

The main improvement Monday has provided is keeping all of the tasks across our boards organized and up to date. By using Monday I can easily see what work needs to be completed still, what work still needs a time estimate and what work needs feedback on it.

It allows our organization to easily keep all information about a single task in one place, and allows us to easily bring in other team members where necessary who can see a full history of the ongoing task so they are fully up to date on it's progress.

I really enjoy all the additional columns you can add to your Monday pulses to cater to what information you need. For example, in my line of work, I do a lot of time scoping and estimating how long a job will take me. By using a column to put in estimates it's easily visible and speeds up my workflow when scoping out loads of tasks for a new project. 

I also like how easy it is to assign different people to the pulses. It allows me to easily look at a board and spot my profile icon to know which pulses I should be looking at. 

I would enjoy my own personal board on Monday that only I can see. This board could then populate with all the tasks I've been assigned across every board on Monday so that it's all in one place and I'm not constantly switching between different boards for all my assigned tasks. 

I'd also love improvements to the notification and inbox section of Monday, as I find if my notifications or inbox ever start to fill up from lots of tagging there's no easy solution to mass clear these and I instead have to individually click through each one. 

I've used the solution for one year.

I've had problems over the year where Monday has gone offline and wouldn't load, or wouldn't let me upload images to my pulses. 

It's really good for my line of work where you have many different clients. It allows us to split them into their own boards and stay organized. 

I've never had to contact customer service.

Positive

This was the only platform I've used.

The initial setup is straightforward. 

I'm not sure if an outside vendor was used. 

I'm unsure of my ROI. 

This isn't something I directly deal with.

This was the platform my company chose.

The solution is used for managing tasks for educational courses to ensure the delivery of the courses for course delivery and examinations. This includes updating course materials, preparing exam papers, and keeping track of academic malpractice schedules. 

It's also used for giving time-frames for working on course manuals and preparing these with authors and design services to ensure these a prepared annually ready for the beginning of a sitting.

Courses in general have a lot of information held within a board so that each sitting is monitored. 

Boards are also used for other company projects to help keep track of tasks and work collaboratively with other teams. 

Monday.com has enabled the department to create boards that help keep the tasks for each sitting and each course in one place and on track. Tasks can be allocated and it makes inter-department co-operation much easier for projects. Adding in comments and tagging them means they will receive your note. 

Managers can keep track of people's workload and support or split tasks within the team to ensure that work is balanced. 

It is visually a really nice platform compared to some other project management tools, which makes it much easier to work with.  

Being able to see 'my work' at a glance in the "My Work" section allows me to see what tasks are coming up and which ones are in progress. 

Being able to duplicate boards from sitting to sitting and also being able to upload .csv files for tasks is great. 

Creating a baseline so I can see when tasks in a project should have been completed as opposed to when they are completed helps a lot. This allows me to see where delays occur in the project and change the amount of time given to reflect more accurately the realistic time frame of each task for next time. 

The Gantt chart also gives a really good visual guide to the workload at different points in the project. 

For tasks that have a time frame, they should make it optional as to when they appear in 'My work' - as in, not just the end date of the timeframe. I'd also like to see the beginning. 

When duplicating boards it would be useful if Moday.com could have the option to auto-populate the dates for the following year, as education courses run in cycles, with dates for tasks due being quite similar, year on year. This would then just leave a few date tweaks rather than having to change all the dates for each of the tasks. 

They should make it possible in the inbox to select all inbox updates and mark them as read. 

I've used the product for over a year.

The solution has not let us down. It's stable. 

This is a very scalable solution.

Customer service and support are very responsive.

Positive

I did not use a different product beforehand.

The initial setup is straightforward yet time-consuming.

The solution was implemented in-house

The solution offers very good value for money.

I did not look into other options.