monday.com Reviews

We use Monday.com for marketing project requests and management. 

Our work consists of a marketing team (graphic designer, social media manager, copywriter, director of communication, design manager, and VP) getting project requests from external teams.

Requests are submitted via Typeforms and are populated on our Monday.com boards. We manage some boards that have external guests (all "active" projects live on one board, and upcoming projects on another), and manage some boards with internal marketing team access only, depending on the project type.

There are a few key ways that this has positively impacted our organization, including: 

REQUESTS

With our last project management system, we had a big problem with getting all the correct info for our projects the first time. We had to do a lot of back and forth, and there was always confusion about project requests. Our system with Monday.com allows us to adjust the request forms based on the project to get EXACTLY what we need, upfront. 

BIG PROJECTS

We also find the collaborative environment works better on big projects, thanks to subitems. Previously, we would manage multiple item cards for the pieces of big projects that our team was individually owning. On Monday.com, we can link projects and use subitems to create due dates and manage task lists.

MY WORK

My Work helps us really, truly see what is on our plate for a given day in a task list form - we did not have this capability before.

GUESTS

Our Monday.com account is primarily used for our marketing team only, so having free account guests was crucial for us from an affordability standpoint.

The most valuable aspects include:

SUBITEMS

Subitems allow us to more efficiently break down projects into tasks for individual team members. For example, for one event, we need basically everyone's input - copy written for an email, social media posts, graphics/landing pages. Subitems allow us to manage all of these tasks under the umbrella of one main project.

MY WORK

This just really simplifies our workflow. You can see what you need to do on a certain day/week/month at a simple glance.

UNLIMITED AUTOMATION

This helps us work more efficiently. We mainly use it to move projects to other groups based on status. 

The product could improve:

AUTOMATION

Automation is often glitchy for us. Maybe we have too many automations set up? Sometimes it will move the project, just with a lag time, and sometimes it doesn't move the project at all. 

TIME TRACKING

Our designers have some key challenges with tracking KPIs around project time tracking in Monday.com. Time tracking is pretty difficult to remember to initiate and they also need to be able to track the overall project timeframe. For example, they want to know the project, all told, took them six hours, however, they also need to know that it took three weeks from start to finish.

I've been using the solution for nine months.

I am defining stability here as the entire platform being operational. I feel like we experience system outages (where we can't load Monday.com at all, or things are lagging because of system issues) more with Monday.com than we did with Trello, our previous project management solution. Ironically, this usually seems to occur on Monday, which is the day that our team does a status update on all projects. I'm looking at the incident history on Monday.com's Status webpage and it looks like there have been 2 major connectivity issues across all accounts per month for the last 2 months. I am not sure if that is normal, and just feels like a lot because it's inconvenient, no matter how frequent? 

We previously used Trello and there were just some major gaps - the biggest being price (Monday.com offers free guest users) and features (mostly around tracking KPIs).

The initial setup was complex in that you really need to come up with a great plan at the start and you can really easily get inundated with information. There are a lot of great resources, though.

We did the setup in-house.

We also looked at Asana and a Microsoft product that comes in the suite of products we pay for already.

As a trainer working under the customer success director, we have multiple projects to plan and implement together with our team members. We also work remotely in different parts of the country, so Monday.com provides our team a place to coordinate tasks and progress since we don't run into each other in the office to review or brainstorm ideas. 

I use Monday.com to plan and implement projects and to plan and create agendas for one-off and ongoing meetings. 

We use this platform also when cross-functional teams are working together on a plan or project

The solution provides a one-stop place for notes, progress, and sharing the status of projects. Monday.com keeps our teams aligned as we move through the steps needing to be taken in a project. 

Another aspect that is helpful, is that, by design, it guides you to be more organized in your thought processes. I enjoy the ability to add and edit agendas for recurring meetings here also.

Monday.com has helped with the planning of projects and also the communication piece that is often missed among colleagues and with other teams in the organization.

The visibility is excellent. The fact that everyone can see the different boards and who is responsible for the project. The sub-items are beyond valuable. The ability to add subgroups to projects keeps the team and individuals involved on-task and organized. 

I use Monday.com to keep track of agenda items and planning for recurring meetings my team has. It is easy to add recurring weekly, monthly, and quarterly meetings and tasks. Even having set up an annually occurring task ensures it won't be forgotten.

I often find it difficult to keep track of all the projects I am involved in. Monday has been working to improve this, however, part of that is on me to search, research, review and figure it out. I would like to just have a list of the items that I'm responsible for and involved in emailed to me every Monday or daily (my choice). That's really the only complaint I have. 

I've used the solution for six months.

I have had zero issues with Monday.com

The solution is easy and adaptable.

Luckily, I have not needed support.

This is my first project management tool. I'm sold!

This product was already in place when I was hired.

It's worth every penny in terms of ROI.

I was not involved in the purchase.

This was already in place when I was hired.

Introduce this product to all teams and get them on board simultaneously through an internal training. Leadership should use this exclusively to communicate and plan tasks - otherwise it won't take hold.

Our company is a small business and we're using this platform mainly for task delegation and communication between in-office workers and out-of-office workers. 

We are a dance studio that offers classes to students ages 2.5 to 18. We offer over 85 classes per season (August-May) and then we also offer summer camps and intensives. We use Monday.com for project delegation, scheduling our year out in advance, creating meeting agendas, and much more. As a dance studio, we also use Monday.com to help with the planning of our end-of-year recital. 

It has definitely streamlined our communication process with our business owners, managers, and staff. All from Monday.com, we can assign a task, communicate to the assigned person to complete the task, and see when there is a status update without using any other platform to communicate. 

We also use the calendar feature to visualize when certain tasks or milestones in various projects need to be completed. we also utilize the documents feature quite often to brainstorm or just to get everything out "on paper". From there, we can go back and organize our discussions into task boards.

The boards are very helpful in task delegation. Being able to customize the boards to our needs as a dance studio with a smaller staff team has been very helpful. 

We use the "subitems" column quite a bit on larger projects, and being able to assign different tasks within a project is helpful for everyone to see who is working on what. 

The status column is helpful especially when someone is stuck on a task and a question can be asked and answered via the notes section. 

We have also formatted our boards so that when a task is marked "Done" it gets moved to a separate board, so it is automatically taken off of the to-do list.

Coordination with different social media platforms would be a convenient feature. If the scheduled posts from Monday.com could somehow actually get posted from the Monday.com schedule without the user having to go in and post at the scheduled time, that would be a time saver. 

A Zoom-like feature or a conference call feature would also be cool to see. It would convenient to have the video call within Monday.com, and a split-screen or a shared screen feature so everyone could see specifically which task, board, or document the speaker was looking at. 

I've used the solution for two years.

The stability is ten out of ten.

The scalability is ten out of ten.

Customer service is great. We've only had the site crash a few times in the last few years we have used Monday.com, and it gets back online within the day most of the time within a few hours.

Positive

We used Google Docs previously. We still currently use all of the features in Google Drive, but communication via Google Drive was not streamlined enough.

The initial setup was straightforward. Most of us are hands-on learners, so learning how to make Monday.com work for us took us going into the website and applying it for ourselves, however, it is very user-friendly.

No, we did not.

The different price options and feature access is nice. I would test Monday.com first and take advantage of the trial period to make sure it will work with your business.

No, we did not. One of our business owners saw research and found Monday.com.

Definitely take time to look into all of the features of Monday.com yourself to see how it can best fit into your workspace.

We use the product for managing tasks within our paid search team. We work across multiple clients and channels. Monday allows us to track the team's progress in one place. 

One of the main tasks we use Monday for is preparing for new quarters and making sure everything is set up for campaigns to go live when planned. 

It also helps us keep track of optimizations we make throughout the quarter. At the end of the quarter, we can then download the board with the complete list of tasks and build a timeline of when different actions were taken and how these impacted our campaigns' performance.

We also use it to track the training and onboarding of new team members as well as annual leave so that we can make sure we have enough team members during peak times when the workload is highest.

The product makes it much easier to manage and organize workload within the team since you can easily see what tasks are assigned to who, and how long these are expected to take. In turn, this means we are able to meet deadlines and keep to clients' expectations in terms of timelines for different deliverables.

It also allows members of the team to take ownership of their tasks, whilst keeping everyone in the loop of what is going on within each project/campaign.  It makes it very easy to collaborate and share ideas.

The automation feature makes it really easy to replicate recurring tasks that we carry out each quarter and makes boards much easier to maintain.

Filters for different team members make it easy to see what you have to do on a weekly or monthly basis and stay on top of tasks.

Being able to add comments to line items makes it easier to provide updates on tasks and flag if there are delays or issues in completing something.

The sub-items feature makes it easy to delegate sub-tasks to different members of the team for longer-term, bigger projects.

Being able to create 'sub-teams' so people in these teams can be assigned to tasks in one go and receive updates on the progress of tasks would be useful.

They need to improve the timeline view. This would be really useful to us if there was more detail in this view, particularly for longer-term planning, to figure out where we have extra capacity throughout a quarter to do additional optimizations for our campaigns. It would also be good if it was possible to get a view of this across boards to get an idea of the overall workload.

I've used the solution for two years.

We have not had any issues.

This solution works well for teams of three to ten however, not much higher than that.

I have never needed to contact customer support.

Neutral

I have previously used Trello, however, not in my current role at my current company.

I was not involved in the initial setup.

I was not involved in the initial setup.

I don't know what our ROI is.

I'm not aware of what the pricing is.

I was not involved in choosing the service.

We use monday.com for recruiting new staff and scheduling tasks that need to be done on a timely basis. Before implementing monday.com, we had to email every new applicant, so some would fall through the cracks. Now each applicant gets added to the recruitment pipeline on monday.com.

We use monday.com to assign staff members to various tasks in the hiring process and go through the steps in a quick and orderly fashion. 

This solution keeps us on task and organized. We can keep all the applicants for the different positions in one place and schedule interviews. Monday.com tracks everyone involved in the process and our progress recruiting new staff. We keep all of their information in one spot and share it with the team members that need to stay in the loop.

Monday.com sends email notifications to keep us all on task. I love the email reminders asking me where I am with the assigned task and if I need some help. I have used this to get things done on time, and it also encourages me to acknowledge when I need some help because I have not been able to complete the task.

I can set interviews and move applicants around to different created buckets. For example, I can make a bucket for applicants being considered for various positions and tag our HR staff to ask them to do the onboarding.

When we moved offices, we used Monday.com to keep us on task, and everyone was given job duties to support the process. I liked how we could set deadlines for everything that needed to get done during the move. Monday.com serves as a live document, so we can see in real-time when things get done. Specific tasks needed to be finished before we moved on to the next, and we would send emails to ensure everything was completed on deadline.

We've been using monday.com for about five or six months.

I have not contacted customer service yet, but when we asked questions at the webinars, we always got the answers.

Positive

My director handled the installation. He is incredibly knowledgeable of the product and what it can do.

I don't know what monday.com costs precisely, but I'm told it is fairly priced.

I rate Monday.com 10 out of 10. My advice is to take advantage of the webinar training. It's helpful. 

We use it to run our back office as well as manage tasks, team communications, and processes. 

We are a fully remote company. We do utility billing and must keep track of several metrics and data points that change each month so we needed a way to keep them all in a place where we could share with our entire team, keep logs, see activity, share tasks, and have insight into what the entire company was doing. Monday helps us tremendously with this. 

We love it. It has really made a difference for us and we are happy with it.

We have seen a significant increase in efficiency. We used to manage everything on Google Docs and spreadsheets and have since begun converting all of those to Monday.com boards which are much smarter and more well integrated. 

We like how much we can automate and customize the automation to suit our needs. We want to "dummy-proof" our tools and processes as much as possible and Monday.com's automation and customization allows us to do that. The dashboards are great to see an aggregated overview of what is going on.

The entire product is valuable. You can do nearly anything with it given how much flexibility is in the ability to customize for your use case. We really like the dashboards, automation, and spreadsheets. 

The function item on the table view is great to leverage smart calculations and is easy to program. The different views available and the ability to save filters and views really help so that each team member can limit what information they see to only things that are meant for them. 

It's great. It really helps with flexibility.

It would be great to have better email integration so that you could have all of your inboxes consolidated there. Right now, my email account is the only other page I have open most of the time. It would be great to consolidate further.

Also, we need a better place to aggregate all of our tasks. You can in the "My Work" section, however, you are limited to what data is shown there. It would be really great if you had more columns to include any data from any board so you could do all of your work from there instead of going to each board separately.

I've been using the solution for about six months.

It has been very stable so far.

The solution is very scalable and customizable.

Support is very responsive and helpful.

Positive

We used Google Suite. It was not efficient enough.

It's pretty user-friendly and easy to configure. However, there are a lot of features so its best to get help to know the best way to set your system up. Due to the amount of customization available, its nice to have an expert assess your use case so they can tell you the most efficient way to accomplish your goal. 

We handled the setup in-house.

It's hard to say what the ROI is, however, it has greatly reduced mistakes that would have cost us thousands at the least.

I would definitely reccomend trying to get an onboarding specialist to help you set it up if you have a complicated workflow.

We looked at Teamwork and Asana. Monday was more user friendly.

The primary use case is for task management and clearly communicating ongoing and planned projects to colleagues across different teams within different geographies. 

I work in the marketing department of a global tech company, which is rather matrixed, so clear communication of current and planned projects helps myself and others to clearly understand where synergies might exist. 

I also use the platform to communicate requests to other internal teams, such as creative and design, and to keep track of the progress of my requests.

I am able to keep much better track of all current projects and each aspect of individual projects, which has helped to make team meetings a breeze. Everyone is clear on which tasks they are responsible for and I am able to review our Monday's board before each meeting to develop an agenda of problems to solve and updates to discuss. 

Organization, in general, has been greatly improved and it has had a marked improvement in communication also, cutting down on wasted time during meetings and making life a little easier for everyone.

I like the ability to connect boards. If I make an update to my board to mark a project as complete or content as live, my colleagues in the social team then know that this piece of content is now live and our community manager can begin to interact with comments. This is so useful as it helps to remove any unnecessary emailing/messaging. 

I also like the general layout and the ability to color-code projects/tasks. It provides an incredibly clear and user-friendly format. The ability to expand/contract tasks, edit labels and edit the ordering of projects are also incredibly useful features.

Email notifications from Monday.com can sometimes not lead to the relevant update I am being notified about. When this happens, I then need to review the email to understand which board the update has come from and then manually find the board with the update I need to address within Monday.com. If the email led me to the specific board, then it'd be a much easier experience and require less of an investment of time.In my opinion, this aspect of the user experience should definitely be addressed within the next release of the platform.

I've used the solution for one year. 

Overall, the solution is fairly stable and will likely continue to be a major part of the company I work for. It will be interesting to see further features/abilities added.

I have not yet engaged customer service and support.

Neutral

I previously used Trello. I switched as my new company already used Monday.com.

I am not involved in procurement. I am simply a user.

I like the product and am looking forward to using it more.

The product is used for production management in 3D animation - rigging. It's used for sharing news from the industry. We have production coordinators, riggers, and often modelers and texture artists on board. We are considering including clients too. 

It is useful to follow our deadlines and team allocation and to communicate quickly. 

Over the last three years, we did not consider any other solution since the price and value simply fit. Monday.com also offers interesting options to upgrade and use external tools. We also plan to connect it with our e-shop and add more automation.

It's been a game-changer. It is easy to use and our processes are much better organized and reviewed. 

Everyone is immediately informed about updates either via a web browser or a mobile app. We like the tag person/everyone on board/everyone on item options. 

It saves us tons of emails and clutter and lost communication. All information can be searched and found quickly - the Search option is great. 

Inviting and adding new members is easy, and we also like Guest mode for short term often external artists. 

Also, Monday.com is always quick to learn and offers intuitive UI.

We really appreciate task assignment features with deadlines and also project boards which are easy to manage. 

The visibility into who has seen the post and how (browser, app) is great. For admins, there is a very easy UI to manage the account and users. We have great search functionality based on filters (Active, Member, Guest etc.). How it affects the account cost is great for cost control. 

We also like Subtasks which keep everything more contained and tidy. 

A great feature is the ability to connect external apps. This greatly expands the spectrum of integration of Monday.com within specific uses.

We'd like an optional project header image. This would help us to get oriented on what the project is about. The image can say much more than words very fast. 

Expanding the analysis to contain all boards in a specific folder without having to add them manually would be ideal. 

The same analysis but for all Members, optionally guests, to see their activity, capacity, performance meeting deadlines or their cost-effectiveness (Time / Cost) would be great. This would help us to evaluate team and company performance and make better management decisions. 

We would welcome support for Quicktime video formats being able to play in the Posts (pulses).

I've used the solution for three years.

We always can access the data from boards. There have only been a couple of times when Monday.com was down. Overall, it's reliable and stable.

MORE INFO (added 6th may 2022):
We could not access Monday.com server - but this happened maybe 3 times during 3 years. Maybe some maintance.

The scalability is very good.

Support is great. It is fast and very friendly.

Positive

We used TeamGantt in 2018. It was not so intuitive and did not offer so many features. Monday.com seemed much more fun to use and easy to get started. I saw a youtube ad for Monday.com that looked fun and it was easy to test it. It matched my idea of what team management should look like, so we switched and used it until now.

The initial setup is very easy and intuitive.

We installed and learned Monday.com ourselves; there are many tutorials online.

We've seen 100% ROI.

I'd advise new users to start with a basic license and see if that's enough or some features would be worth updgrading. It is really cool how Monday.com shows more possibilities in upgraded versions.

We thought about Trello and Asana, however, I first tried Monday.com due to all of the commercials running on youtube.