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TarunPanchal - PeerSpot reviewer
Sr. SAP System Admin at a tech vendor with 1,001-5,000 employees
Reseller
Top 10
Provides good customized reports and third-party integration
Pros and Cons
  • "The most valuable features of the solution are reporting, a dashboard, customized reports, and third-party integration."
  • "SAP Business One would be a great product if more customization is available."

What is our primary use case?

SAP Business One is a very easy solution for SMBs (small and midsize businesses). SAP Business One is a good product for clients moving from the ERP to standard ERP.

What is most valuable?

The most valuable features of the solution are reporting, a dashboard, customized reports, and third-party integration. The other good features of the solution are Excel reporting and Power BI integration.

What needs improvement?

Compared to SAP S/4HANA, the solution has user limitations. SAP Business One would be a great product if more customization is available.

Many clients rely on Apple products, and SAP Business One does not provide any Apple-based solutions. They are only able to connect on reliable browser access, but clients want applications like Windows. SAP Business One should provide Apple-based solutions.

For how long have I used the solution?

I have been using SAP Business One for seven years.

Buyer's Guide
SAP Business One
April 2025
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,604 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate the solution an eight out of ten for stability.

What do I think about the scalability of the solution?

I rate the solution a nine out of ten for scalability.

How are customer service and support?

The technical support from SAP is really good every time.

How was the initial setup?

The solution's initial setup is simple and not complicated. Everything is well documented, and the reporting is well maintained by SAP.

What about the implementation team?

It took me only nine and a half hours to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven out of ten.

Which other solutions did I evaluate?

The solution's main competitor is Microsoft Dynamics 365. SAP Business One is a great product. If a client does not understand SAP Business One, they can choose Microsoft Dynamics 365.

What other advice do I have?

The solution's reporting and analytics features are helpful for a quick understanding of the margin and a quick overview. The solution provides many IoT-based integrations. Generally, SAP Business One is capable of running manufactured machines from integrated services.

I suggest using a hybrid model if the client has more than 450 users. If the client has 50 to 100 users, they must go with the cloud version.

I recently implemented integration for a big client. They have integrated with Amazon, AWS, IoT, and third-party end-user analytics services. All are SAP-certified services. SAP Business One does not come with total availability. Sometimes, it needs a two-hour downtime.

I would recommend SAP Business One to other users because it’s a great application.

Overall, I rate the solution ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Managing Director at a construction company with 1-10 employees
Real User
Holds data and traceable information
Pros and Cons
  • "So there are a lot of features included with the ERP system."
  • "SAP could improve the performance of the business alignment with other products."

What is our primary use case?

We use SAP Business One as a back-office role for information on products. We use SAP APIs to connect directly to our financial systems and in the cloud and for customers. It supports SMEs. We have between 10 or 20 clients using ERP.ERP is used for food resource management and vehicle car sales business. The ERP system allows control, tracking, and reporting via analysis reports. It is also useful for sales reports and historical reporting, in addition to current productivity reporting.

How has it helped my organization?

SAP holds more data and traceable information. Information on any issues is saved, and SAP can recreate errors on the NCP portal. Solutions to issues are also available. You can find SAP features on Android with Samsung phones.

What is most valuable?

Accounting is a good feature, hence why we use SAP Business One. We use a single application to handle and control our resources. We also leave it overnight to process our purchasing tasks. All this is held in one secure database. The system provides information on products sent out to the customer. The system holds data and AI voice data. It also includes accounting control. So there are a lot of features included with the ERP system. We support SAP as we have a lot of experience within the team.

What needs improvement?

SAP could improve the performance of the business alignment with other products.

For how long have I used the solution?

We have 10 years of experience with SAP Business One.

What do I think about the stability of the solution?

Overall, the ERP solutions are stable, but it is more complicated and is not always stable for some customers. It helps to understand the product so you can manage it.

What do I think about the scalability of the solution?

SAP is scalable, as the versions of HANA are constantly being updated. They are currently up to version 6.

How are customer service and technical support?

Technical support is very good.

How was the initial setup?

Setup is okay generally, but not so easy with integrated products such as Microsoft 365.

What about the implementation team?

Implementation is often complicated on the manufacturing side, as it requires integrations with .net. It usually involves using highly skilled SAP consultancy. It is often difficult for the implementer to integrate add-ons and customization, which deviate from a standard installation. I often work with the implementor, and this helps my learning curve. It isn't easy to learn at the beginning. Sometimes, while the implementation occurs, people use Excel and other control documents as a workaround until the system is ready.

What's my experience with pricing, setup cost, and licensing?

We compared the Microsoft solution with Oracle NetSuite, as they have a price decrease. It is, however, not that much cheaper, and the price is comparable to SAP.

Which other solutions did I evaluate?

We have considered using an add-on to the pack using Oracle NetSuite. They don't have a simple method of using the console or for the implementer to create an add-on. They said it was difficult to communicate on the cloud. There were also some defects when they tried to control everything on their contact form. So it didn't work very well.

What other advice do I have?

It is simple for users to use, but we can design and understand how to customize the menus for technical staff. It takes a lot of experience to technically understand the environment, especially when you need to integrate other systems such as the HANA database. We need to have more Linux and freedom experience, but not as much as with Microsoft SQL Server. You also need network knowledge, which is something you can compare the HANA database to. 

I would rate SAP at about 8 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
SAP Business One
April 2025
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,604 professionals have used our research since 2012.
Abbas  Khan - PeerSpot reviewer
Practice Lead - Technology Consulting at HCC - Technology & Advisory
MSP
Useful visibility, user-friendly, and plenty of modules
Pros and Cons
  • "The most valuable features of SAP Business One are user-friendliness, ease of use, visibility, and flexibility. Customizing the solution is simple."
  • "The production scheduling, manufacturing, and planning could improve in SAP Business One. Additionally, the projection management module could improve. These functionalities are important in the construction industry we are working in at the moment."

What is our primary use case?

We have different customers in multiple industries, such as pharmaceutical manufacturing testing. They use the solution for their entire operation for many functions, such as marketing, purchases, production, and finances. The solution has 16 different implementation verticles.

This solution can be deployed on the cloud or on-premise. The solution can be used with many cloud vendors, such as Alibaba, Microsoft Azure, and Amazon AWS.

What is most valuable?

The most valuable features of SAP Business One are user-friendliness, ease of use, visibility, and flexibility. Customizing the solution is simple.

What needs improvement?

The production scheduling, manufacturing, and planning could improve in SAP Business One. Additionally, the projection management module could improve. These functionalities are important in the construction industry we are working in at the moment.

For how long have I used the solution?

I have been using SAP Business One for approximately 15 years.

What do I think about the stability of the solution?

The solution is highly stable.

I rate the stability of SAP Business One a nine out of ten.

What do I think about the scalability of the solution?

We have approximately 200 customers using this solution. Our customers have users using this solution ranging from five to a hundred.

The solution is scalable.

I rate the scalability of SAP Business One a seven out of ten.

How are customer service and support?

Most of our issues are resolved at our partner support level, there are very few issues that we need to contact the vendor about.

I rate the support of SAP Business One an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of SAP Business One is simple.

Once we have signed a contract with the customer for SAP Business One, we mobilize the team and follow the SAP ESET methodology. The team begins by collecting requirements through multiple sessions. Two documents are then prepared, one technical and one functional, followed by the compute configuration step. Once the configuration is complete, training is provided. We then prepare the checklist, followed by the reports, before finally activating the system. This process follows a five-phase approach, known as the five-phase methodology.

The time it takes to implement the solution large caries on the environment, such as size. In some complex environments, the process can take six months.

I rate the initial setup of SAP Business One an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

The price of SAP Business One is high for smaller businesses to afford. The currency plays a large part in the fluctuation of the solution's price when we convert the USD to our local currency. $1,400 is for a limited license and $3,700 is for a professional license.

The prices of the licenses are different depending on the model you choose, such as a limited-use license. 

I rate the price of SAP Business One a seven out of ten.

What other advice do I have?

I would recommend this solution to others, it has good features, many modules, and is user-friendly.

I rate SAP Business One an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Head Of Information Technology at Kasapreko
Real User
Good stability and technical support but needs careful implementation in order to be effective
Pros and Cons
  • "Technical support is quite good. They are helpful and responsive. We are quite satisfied with their level of support."
  • "Our business has grown beyond the capabilities of Business One. We need a bigger ERP solution, and therefore we are moving away."

What is most valuable?

The solution is pretty straightforward to set up and gets easier over time.

Technical support has been quite good.

We've found the stability to be very good.

What needs improvement?

We aren't overly satisfied with the solution. We are moving away from it.

The solution needs to be implemented properly, otherwise, a company will not be able to get the full benefit of the product.

They need to do more with, budget planning within the solution, in terms of financial budgeting. Right now, we can only input values at our sales target, however, we can't input numbers. The solution also needs to look at the monthly balance. There will need to have some type of maintenance in there. Yet, there is no model for maintenance. If you buy it you need to go and find another solution for your maintenance however, if they can do a maintenance solution within this solution that that would be a wonderful thing.

For how long have I used the solution?

I've been using the solution for seven years or so. It's been a while. I've spent a lot of time on it.

What do I think about the stability of the solution?

The stability is very good. There are no bugs or glitches. It doesn't crash and freeze. It's very reliable in terms of performance.

What do I think about the scalability of the solution?

Our business has grown beyond the capabilities of Business One. We need a bigger ERP solution, and therefore we are moving away. We're looking at SAP S/4 HANA since we already use other SAP products.

We currently have 101 users. In the future, we'll be looking at 130 to 150 users.

How are customer service and technical support?

Technical support is quite good. They are helpful and responsive. We are quite satisfied with their level of support.

Which solution did I use previously and why did I switch?

We are actually going to move over to S/4HANA. We looked at Oracle, however, we decided on SAP as we already had SAP products. I've worked with a lot of ERP and other products, including other SAP products.

How was the initial setup?

The initial setup is not overly complex. It's pretty straightforward. However, at the outset, when we were fresh users, it seemed to be a bit complex. Over time, you get more and more comfortable with the process.

What's my experience with pricing, setup cost, and licensing?

The price of the solution itself is not the issue, however, the cost of the licensing is strange. No other ERP that concurrent licensing. As I have what will be a hundred users at the time to use it, doesn't matter whether Samuel or George come on, SAP requires an individual attached to a license. That means even if a person is no longer a user, we have to untie the license so nobody can use that license. I need to fill it with a different person.

What other advice do I have?

I am a customer and end-user of the product.

I'd recommend the product to others. Anyone who wants to use SAP Business One should do so. It's a good solution. They need to get a good implementer, however, as if it's not implemented well, you will have issues. 

I'd rate the solution at a six out of ten. At first, we really liked it, however, as of now, we need to change as it no longer meets our needs.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Jayarami Reddy Pujeri - PeerSpot reviewer
ERP Head at ID Fresh Food
Reseller
Top 10
Useful for business management, simple setup, and beneficial for small and medium companies
Pros and Cons
  • "The most valuable feature of SAP Business One is the ability to manage your entire business with one software package."
  • "The solution could improve by having some added authentication, such as SAP CC or SAP S4HANA."

What is our primary use case?

We are using SAP Business One for all finance modules, production, and logistics.

What is most valuable?

The most valuable feature of SAP Business One is the ability to manage your entire business with one software package.

What needs improvement?

The solution could improve by having some added authentication, such as SAP CC or SAP S4HANA.

For how long have I used the solution?

I have been using SAP Business One for approximately eight years.

What do I think about the stability of the solution?

I have not had issues with the stability of SAP Business One.

What do I think about the scalability of the solution?

SAP Business One is useful for small and medium-sized companies.

We have approximately 65 people using the solution in my organization.

I rate the scalability of SAP Business One an eight out of ten.

How are customer service and support?

The support from SAP is good and there is useful online documentation if we have issues.

We are a growing business and we might switch solutions because this solution is best suited for small to medium-sized companies. 

I rate the support from SAP Business One a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of SAP Business One is easy. The implementation process did not take long. We have two servers, one for testing and the other for production. We have GIT services for deploying SAP Business One.

What about the implementation team?

We used approximately use two people for the deployment of the solution.

What was our ROI?

The ROI is good for SAP Business One. We have received cost and time savings. We require fewer resources by using the solution.

What's my experience with pricing, setup cost, and licensing?

The price of SAP Business One is expensive and there is only a standard license.

What other advice do I have?

The vendor maintains the server we use for SAP Business One.

I rate SAP Business One an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr, I.T. Manager at Siddiqsons Ltd
Real User
Good accounting and finance features but needs to have barcode functionality
Pros and Cons
  • "You can scale the solution well."
  • "Some features are missing."

What is our primary use case?

The solution is very useful for manufacturing companies. 

What is most valuable?

The most important features are the accounting and finance features. Everything leads to finance. 

The initial setup is not too complex.

It's stable.

You can scale the solution well. 

The pricing is good.

What needs improvement?

We have some problems around here, in Business One. It's hard to have separate models. We have to make multiple forms and have problems doing that. In manufacturing, we do not have things like the actual cost of the fabric, loss of material, the various costs of raw materials, et cetera.

Some features are missing.

We'd like to see the solution support barcode features.

For how long have I used the solution?

I've used the solution for around five years. 

What do I think about the stability of the solution?

The product is stable and reliable.

What do I think about the scalability of the solution?

The solution is scalable. 

We have 125 licenses.

How are customer service and support?

There are some problems in technical support in Pakistan.

I have a big license for SAP Business One, one of the 20 licenses. And S4HANA's support in Python is not ideal. Our control team many times has complained due to the slow, slow response for Business One. If you upgrade the hardware, you should get more services.

Which solution did I use previously and why did I switch?

We want to move to S4HANA as it has a better design.

How was the initial setup?

The product does not require a complex setup.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty good. We did not find it to be too expensive.

What other advice do I have?

We are consultants and have customers in Pakistan using it. 

I'd rate the solution six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
P P Gopalakrishhnan - PeerSpot reviewer
Practice Head: Digital Transformation at Progressive Infotech Pvt. Ltd.
Real User
Top 10
Offers a complete module that includes finance, material management, sales, and CRM
Pros and Cons
  • "The solution offers a structured view and is useful for the top management. The top management finds it organized and structured. It is stable and gives you fewer headaches as an IT manager."
  • "While SAP has been a leader in the enterprise and SME segments, many competitors have emerged with new features, especially in analytic modules like Salesforce and Oracle. The rise of cloud tools from providers like Amazon, Google, and Azure, offering analytics and visual analytical tools, has contributed to this shift.It seems SAP Business One may not have focused as much on this aspect, prioritizing the basic functioning of the enterprise. As a result, the latest user experience, particularly in digital aspects of data consumption, may not be on par with what's available in the market."

What is our primary use case?

The solution offers a complete module encompassing finance, material management, sales, and CRM. Additionally, plugins are available, including those for taxation, particularly for GST.

In my work, I use this application extensively to manage our services. Since our company primarily deals with services, it helps in inventory tracking, maintenance, and service management. The application offers end-to-end visibility, allowing me to monitor various aspects such as vendor shipments, warehouse inventory, items in transit, and documentation related to taxation and transportation.

What is most valuable?

The solution offers a structured view and is useful for the top management. The top management finds it organized and structured. It is stable and gives you fewer headaches as an IT manager. 

What needs improvement?

While SAP has been a leader in the enterprise and SME segments, many competitors have emerged with new features, especially in analytic modules like Salesforce and Oracle. The rise of cloud tools from providers like Amazon, Google, and Azure, offering analytics and visual analytical tools, has contributed to this shift.It seems SAP Business One may not have focused as much on this aspect, prioritizing the basic functioning of the enterprise. As a result, the latest user experience, particularly in digital aspects of data consumption, may not be on par with what's available in the market.

For how long have I used the solution?

I have been using the product for ten years. 

What do I think about the stability of the solution?

SAP Business One's stability is very high. 

What do I think about the scalability of the solution?

The product's scalability is good. My company has less than 50 users who use it daily. 

How are customer service and support?

The tool's response time is fairly low. The team has good technical ability. However, the product takes time for overall turnaround. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We switched to the product because we sought more stability and wanted to meet specific government compliance requirements. The need for a trusted solution, particularly regarding audits, played a crucial role in our decision-making process.

How was the initial setup?

There is significant room for improvement in setting up SAP Business One. The current process is fairly rudimentary. Deployment takes a couple of days to complete. 

What about the implementation team?

Our SAP partner helped with the tool's deployment. 

What's my experience with pricing, setup cost, and licensing?

SAP Business One is not cheap. 

What other advice do I have?

I rate the solution a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mirza Khurram - PeerSpot reviewer
Chief Technology Innovation Officer at Popular Pipes Group
Real User
Top 10
Provides valuable automation capabilities, but the HR management features need improvement
Pros and Cons
  • "Its real-time data capabilities initially provided critical insights that supported our decision-making. It effectively meets our data security and compliance requirements."
  • "There could be enhancements in plant maintenance, quality assurance, and HR management features."

What is our primary use case?

We use the product for managing our manufacturing and trading operations.

What is most valuable?

The product's automation capabilities have benefited us by providing real-time data and improving decision-making processes.

What needs improvement?

There could be enhancements in plant maintenance, quality assurance, and HR management features.

For how long have I used the solution?

We have been using SAP Business One for about three years.

What do I think about the stability of the solution?

I rate the product stability as a nine out of ten.

What do I think about the scalability of the solution?

We currently have 75 users actively using SAP Business One.

How are customer service and support?

Improved technical support would significantly enhance our ability to address scalability challenges effectively.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously utilized a local ERP solution. However, we encountered numerous issues, prompting us to seek a more reliable and comprehensive ERP system like SAP Business One.

How was the initial setup?

We encountered manageable challenges within our team's capabilities during the initial setup. It took approximately a year to deploy it across all 13 companies in our group. 

We have a dedicated team of six members responsible for ongoing maintenance. I rate the process as an eight out of ten.

What about the implementation team?

We took help from a third-party vendor for product implementation.

What was our ROI?

We have achieved significant ROI through improved operational efficiency and enhanced decision-making capabilities.

What's my experience with pricing, setup cost, and licensing?

I rate the product pricing structure at around six out of ten due to currency fluctuations posing challenges.

What other advice do I have?

The product's material requirements planning (MRP) feature has been crucial for our production planning and overall efficiency.

Its real-time data capabilities initially provided critical insights that supported our decision-making. It effectively meets our data security and compliance requirements.

I rate SAP Business One as a seven out of ten. It's a robust solution that could benefit from additional features to enhance its capabilities further.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
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Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.