SAP Business One Reviews

It's an enterprise resource printing system. I use it for all accounts payable, accounts receivable, general ledger management, inventory management, services, HR, et cetera.

We moved from QuickBooks to the SAP product due to the fact that it's more feature-rich, has more integrated capabilities, and SAP is just a giant company that puts billions of dollars into its R&D. You get enhancements coming out every year.

We heavily use the accounting, sales and AR, purchasing, and AP modules more than any of the other modules. We like it as it's easy to use, cost-effective, easy to deploy, and easy to get support for.

For us, the financials and general ledger are the most valuable features. It supports fixed assets, cost accounting, and other more complex capabilities out of the box, and I don't have to buy third-party solutions. It's made it easy as we get more complex in our business.

They have a web client now. It primarily does sales. They just added purchasing. It'll be far more effective when I have inventory and financials as well into the web client version. That way, I can deploy it to users through the web instead of a remote desktop connection. That's probably the biggest competitive weakness that I run into at the moment.

I've used the solution for a decade, give or take a year.

On-premises, the solution is very stable. We use the Microsoft SQL Server database version. They have another version. It runs on the HANA database, which is an SAP proprietary database. We used SQL Server just as we had in-house expertise and we already had a license for it, so it is easy for us to maintain. 

The system tends to run pretty well. It's not a whole lot of support, so I don't have to have a dedicated IT team managing it. I just have one person really part-time that makes sure it continues to run. That's about it from a stability standpoint.

I've seen reference customers that can do up to two million transactions a month. I'm not at all worried about scalability. If we hit that level, I will long be retired.

From what I've seen, unless I do one hundred times my current business, I don't see any scalability issues.

We have 12 concurrent users on it. Salespeople, purchasing people, accounting. We also have operations who are doing work for customers that use the service module quite a bit. It's kind of a mixed bag of capabilities that are using the system. Every person has a login. They use a named user license approach. Everyone has their unique ID tied to their unique authorizations of what they can and can't do.

We're using just about every module. We also have a couple of extensions for things that we do outside the system that will automatically update. Any enhancements that we tend to do now are usually web apps that are using a web service connector - for example, collaborative project management through the web. I then update the project details inside the system automatically. Those are really the primary drivers that we tend to run into. I'm using probably 75% of what you get in the box.

The first level of support is really through your value-added resale partner and then they have escalation to SAP and we have the ability to log in with SAP and check their website for support tickets and also documentation updates and training materials since we signed on and bought the solution. 

It's usually pretty good support from that standpoint. It really comes down to whatever partner you've decided to work with. If you work well with that partner, you'll get really good support. If that partner tries to sell you something and then runs away, well, you'll get not as good support. Luckily, we made sure to partner with people that have dedicated support staff available to help as needed.

We did use QuickBooks.

QuickBooks is great if you're a three-person shop and don't have to scale very quickly. You will outgrow it very quickly, especially if you have inventory or if you have services or other functions that are not inside the QuickBooks application. If you want all of that integrated, you're going to have to go to something bigger. It also doesn't have as many regulatory compliance functions built-in. For example, you can do a non-balanced journal entry in QuickBooks, if you really want to, whereas you can't do that in the SAP product due to the fact that it has to be U.S. GAAP compliant out of the box so it can pass audits. 

Usually, once you start having to deal with inventory or more complex operations integrations or things like fixed assets or cost accounting, you're going to upgrade out of QuickBooks into something more robust - and that's what we did.

The initial setup was very straightforward. We did a migration from QuickBooks, so we worked with a value-added reseller who provided expertise to do the migration. We were able to carry the data over with no major hiccups and it went very fast.

For us, deployment took three months as we really don't have a lot of products. We're primary services, and therefore the migration of master data was limited to financials, customers, vendors, things like that.

Our implementation strategy was to migrate all the QuickBooks functionality as quickly as possible so we could start doing transactions in the new system. We generally followed a provided implementation methodology that was provided by the partner, and that was pretty much it. We just followed the steps.

We don't have any 100% dedicated staff on deployment or maintenance of this. We have an internal IT team. It's really one and a half persons, however, they also maintain all of our IT including emails, websites, and other things. Therefore, no one is full-time just maintaining the ERP system. It's pretty bulletproof and if I need to bring in extra people to help when we're making any major changes, my consulting partner that I did the implementation with can provide resources for things like customizations, special reports, or anything that I don't have the capability to do in-house.

SAP does not sell Business One directly. They always go through a valuated resale partner and those partners provide you with consultants who know how to set it up and how to train you.

It's hard to come up with the exact return on investment due to the fact that you have to have an accounting system to operate a company of our size. I'm generating five million-plus in revenue a year, so I've got to have a decent accounting system. 

It's hard to say what would I measure my return on investment against. That being said, I haven't had to hire more IT staff or more accounting staff to do this in a more manual way. I probably have saved money on my staff expansion and my overhead costs. I didn't have to buy a whole bunch of new software support so I was able to put it on my same servers, versus having to buy additional servers, which also is usually built into the cost of your software as a service monthly fee, which makes that a little higher.

I probably see some savings there. Also, it is an easy to manage and effectively bulletproof solution once it's up and running, I didn't have to have a dedicated IT staff, so I didn't have to augment my current staff on that. However, it's hard to figure out what your exact return on investment is other than the fact that I'm able to do more business with the same amount of people.

The licensing is flexible. If you buy the license in the CapEx model, then you have an 18% to 20% maintenance fee that covers you for bug support and access to upgrade patches and releases. 

If you do the software as a service model, dollars are effectively built into the monthly fee. Therefore, you're not having to pay that on top of it. You're just paying a monthly fee and that's usually it.

We looked at all the major small to mid-size ERP packages available. We went with SAP due to the fact that they are the 800-pound gorilla in the ERP marketplace. 

They have about a 65% global market share in ERP systems, so they're not going to go away anytime. Plus, they take what they learn in their big products that cost millions of dollars and put it into the Business One allocation so that you have a lot of pre-designed capabilities out of the box that you just can't get in a smaller solution. Those were our primary decisions on why we went the way we did.

I'm a customer and an end-user.

It's competitive with anything else in its space. We checked that out. No one likes to pay for licenses, so we all complain about the pricing, however, everything costs roughly the same. I know that in newer versions when I was asking about hosted options, they're starting to offer software as a service. That way, instead of doing a CapEx investment, you can do OPEX and just pay a monthly fee per user. We've done some evaluations on that. For us, it was cheaper to do the CapEx and buy the license and not do the software as a service due to the fact that, after two and a half years, you basically paid for your license if you'd bought it, and the other way you're still paying a monthly fee. After three years, you're actually in worse financial investment shape than you were if you've just done the CapEx upfront.

It's just a game of where you want to put the money and either way you're going to buy licenses. All solutions in this space fall within a percentage of each other. None of them are giant. You have to be competitive to get the business, so they all price it pretty close.

I'd advise new users to make sure you got a partner you can work with as it's not going to be a one-time deal. It's a relationship that you're going to want to keep intact, in place, going forward. Every year a new version and new capabilities are going to be available. You'll need additional training. Every time you hire new people, you'll need someone to help get them up to speed and make sure it's working. Therefore, it becomes a relationship, and regardless of what ERP system you go with, the partner you work with, especially in the small to mid-size space, makes all the difference in the world. A good partner makes your life easy. A bad partner makes you hate everything about the ERP system.

I'd rate the solution at an eight out of ten. I would probably take it up to a nine, however, they're not there yet. It's coming. It's in their roadmap. However, I wish I could get it earlier.

We recently acquired the license, so we are using the latest version.

We use SAP Business one as a basic solution for purposes of finance. We have done integration with property management, the system and HR.

We use another system and integrate with the solution. The property, real estate management, is an additional requirement for our business.

The solution is user-friendly in comparison with Oracle.

When it comes to HR B1, there should be a standard solution for SAP itself. This issue is why we contemplated going with a different solution.

In respect of HR, we are talking about something basic. Systems should have all the functionality required for SAP functioning and this should be part of the standard module. The localization should be addressed. As we are in the Middle East, they should be familiar with our needs. We found this to be lacking.

While the setup and masters is fine, we occasionally find the templates to be confusing. I cannot say that the problem lies with SAP, but with how things are approached by them from the mandate side. So far so good. They study us and provide us with the details we need concerning how to set up the master.

Much staff is needed for deployment and maintenance. More manpower is required in a more proper manner.

Something which would be helpful to management and, from our vantage point as a user, would be to see a simple reporting tool.

An issue could arise for one who is not technically capable and capable of independently creating and developing certain reports, accompanied by many graphs, as seen with a dashboard framework.

At present, I don't feel we have the tools at our disposal which are available to the user himself, or the access for their creation.

We have been using SAP Business One for more than a year.

As we have yet to make full use of the solution's functionality, I am not in a positioin to comment on its stability.

The solution addresses most of our needs.

We plan to use it extensively.

Something which would be helpful to management and, from our vantage point as a user, would be to see a simple reporting tool.

An issue could arise for one who is not technically capable and can independently create and develop certain reports, accompanied by many graphs, as seen with a dashboard framework.

At present, I don't feel we have the tools at our disposal which are available to the user himself, or the access for their creation.

We are currently using JD Edwards Oracle and are in the process of trying to shift from that to SAP.

While the setup and masters is fine, we occasionally find the templates to be confusing. I cannot say that the problem lies with SAP, but with how things are approached by them from the mandate side. So far so good. They study us and provide us with the details we need concerning how to set up the master.

We made use of integrators or consultants for the deployment, but preparations were made based on the requirements of the SAP.

Much staff is needed for deployment and maintenance. More manpower is required in a more proper manner.

Getting a returnt on our investment is our goal. We are expecting, at present, to see operational efficiency, something which cannot be qualified.

We recently acquired the license, so we are using the latest version.

I do not have the information in my possession concerning the licensing costs.

The solution is user-friendly in comparison with Oracle.

We are both users and integrators of the solution.

While the solution is not meant for such a number, we currently have 11 users who are making use of it. For the moment, we are in a trial phase with a company that is running tests. Based on these findings, we will consider moving into multiple companies.

The solution is straightforward and I don't see any issues in this regard.

I would advise others to do thorough testing before implementing the solution.

I rate SAP Business One as a six out of ten.

Our primary use case of the product is for creating sales orders, checking inventory, creating searches, things like that. We are resellers and implementers and I'm a senior consultant. 

I like this solution because it's fully integrated which means everything is connected. When we raise a sales order, everything is there so we don't need to go back to the purchase or finance departments to get what we need. They've made lots of improvements on the visuals and the usability in this latest version. The dashboards, interface and security are all amazing. 

This is a relatively expensive solution and the cost should be reduced, especially now that there are competitors coming into the market. I'd like to see some advanced HR model with payroll, because it's lacking in this area. 

I've been using this solution for five years. 

This is a stable solution. 

The solution is scalable up to 150 users which is fine for us because we're a relatively small company. Depending on the time of year, we have a maximum of 30 users. 

We haven't had direct contact with technical support but some of our clients use them.  We tend to provide the support for clients in our region. 

We're implementers, so the initial setup is easy for us.  

We have a permanent license with an annual maintenance contract. 

I would recommend this product but it's important to take your budget into account. 

I rate this solution a seven out of 10. 

We have it for ERP use. It's mainly for finance use. 

It's very beneficial because everybody is using the same software and the same coding, which makes it very easy to consolidate.

This is an all-in-one ERP solution for small businesses. Everything is linked. Once you have this, you have all the features available in SAP. You have PR, inventory items, journal entry, and project management features.

HR and project management areas could be better. 

I would love to have more reporting capabilities. It should have an embedded BI engine. Currently, I have to maintain an additional system for BI. 

I have been using this solution for 10 years.

It's stable. We didn't have any problems.

It's scalable. You need one database for one legal entity. Those databases are in the cloud. They are out there on the same server, but you need to manage them separately. It's not a unified database. There is a separate database for each legal entity, which is the main difference between this SAP and the big SAP.

We have around 50 users who are using this solution. Its users are finance people, and then we have one internal developer who does the maintenance and upgrades and provides support.

We don't usually need support, and if we need it, usually we have local partners for support. It's something that fits with the system. It's stable and once in a year or two, we do an upgrade if the new features are justified. 

We didn't use any other solution previously.

I wasn't there during the setup, but you need to know the system in order to set it up. If you know, it's not a complicated setup. If your data is ready, the setup can be done in two weeks.

It depends on what your needs are. It's very good for small businesses, and if the main challenge is the setup, then you would need a professional to do that. You need to know the system. It's not Excel that you can just sit down and play. It requires setup, migration, and coding. You need to know what you are doing, but it's not difficult if you know what you are doing.

I would rate it an eight out of ten because of the reporting or BI engine. It should have an embedded BI engine.

I work in a small college. It is a small to medium-sized enterprise, with few requirements. We are in the service sector and this product works for us.

We have done some integrations with our operational software. We are doing the billing, warehouse management, and inventory management.

We are doing financials.

We also do a full end-to-end procurement from purchasing.

It's simple to use and very direct.

I like the simplicity and that it's not very complicated.

I would like to see some shortcuts. Sometimes, you find that you have used some ERPs and other systems that make use of external data from applications such as Excel. If you have some information in Excel and you want to easily customize it for entry for SAP then this is an area that is a problem. If you want to do this then it becomes difficult. I know that there are avenues where it can be done, but it becomes difficult. It is much more difficult when you compare it with what I have experienced with some other systems. 

I am not sure if it has an HR and Payroll functionality, but it would be helpful and make it a more complete ERP if they could put the HR and Payroll functionality in it.

I have been worked with this solution for six years.

It's a stable solution. We haven't had any limitations yet.

We have approximately 50 users.

We haven't contacted technical support through SAP.

We have a local support partner here. When we have some small issues, we are able to go through them and they help us.

The initial setup was straightforward. It wasn't very difficult.

We don't require a team for maintenance.

We feel that the licensing fees are a bit on the higher side. If there is a scope for reductions, it would be very welcome.

The price could always be reduced.

I would recommend Business One to someone who is the in the scale of what we do. It's a pretty stable system. That said, there is always room for improvement in any product.

I would rate this solution an eight out of ten.

We are a consultancy with more than 500 customers worldwide in Pakistan, the UK, the United States, and the Middle East. Our customers are in various industries, including pharmaceuticals and manufacturing. 

The most valuable feature of Business One depends on the industry. Generally speaking, Business One works best in automotive industry use cases.  

Business One's production module has room for improvement. 

We have used SAP Business One for 17 years.

I rate SAP Business One eight out of 10 for stability. 

I rate SAP Business One 10 out of 10 for scalability. 

I've contacted SAP support many times, and they've been very helpful. 

The complexity of the deployment and the time needed depends on the project's scope. You can complete the deployment in two weeks to a month if you are doing a standard implementation without much customization. We handle the implementation for the customer, and we have teams in various cities who specialize in different industries. 

I rate SAP Business One eight out of 10. I recommend it. 

Our organization has been using SAP Business One as an ERP software for overall company management, which includes production, sales, inventory management, and purchase management.

We have continued to use SAP Business ONE due to its add-ons and customization options, but there are still some areas that could use improvement. Otherwise, there are issues with inventory management and quality management, as well as the software not providing detailed information for production.

We managed to continue using SAP Business One with the help of add-ons.

I have been using SAP Business One for the past eleven years. The current version we are using is 9.2.

The solution is scalable. I would rate it a seven out of ten.

I would give technical support a six out of ten. There is room for improvement, particularly in areas such as quality management, production operations, and store inventory management. We faced some constraints but managed to overcome them by using add-ons.

Neutral

We deployed the solution on the premises, on our own servers. The whole process took almost a year.

I would rate the cost of licensing SAP Business One a six out of ten, with one being low-priced and ten being very expensive.

Overall, I would rate it an eight out of ten.

I primarily use SAP Business One for recording daily documents.

Areas for improvement are the operating mechanisms, authorization of the production process, and sales cycle automation.

I've been using SAP Business One for three years.

SAP Business One is very stable, and I would rate its performance as ten out of ten.

SAP Business One's scalability is perfect.

The initial setup was very straightforward, and implementation took less than six months.

We hired a consultant.

If SAP Business One is managed efficiently, it can definitely give you a good return on your investment. I would rate our ROI as five out of five.

SAP Business One is moderately priced. If any kind of development is required, it will incur an additional cost.

I would recommend SAP Business One to anybody looking for a good ERP and would rate it nine out of ten.