I'm an implementation partner. I implement SAP Business One for many people. I’ve implemented around 200+ implementations to many companies across the globe for various use cases, including manufacturing, central, and distribution production services.
Director at a tech services company with 51-200 employees
A comprehensive solution for business process optimization with flexibility
What is our primary use case?
What is most valuable?
The solution is easy to use, consume, flexible, and adaptable to business processes. It simplifies business process optimization and enables companies to tailor the solution to their needs. Additionally, the consistency and scalability provided by SAP HANA have helped customers achieve successful use cases. In short, It is simple, scalable, and consistent in terms of usage.
What needs improvement?
Business One is simple to install, but with HANA, it becomes a resource-hungry system, requiring much maintenance. For small customers, this can be a showstopper. Medium-sized companies can afford the maintenance, but small businesses may struggle. Maintaining HANA for user licenses and scalability can be challenging, especially for consolidation and intercompany processes.
For how long have I used the solution?
I have been using SAP Business One on AWS for 17 years.
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SAP Business One
January 2026
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What do I think about the stability of the solution?
The product is stable.
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable, but it requires a few functionalities and scalability points.
100 people are using this solution.
I rate the solution’s scalability a seven out of ten.
How are customer service and support?
We use customer support every day. They let us know what to do and what not to do. The training is consistent.
How was the initial setup?
The initial setup is easy. Once HANA came into the picture, It became more manageable for scaling with security and scalability.
Deployment is pretty straightforward when it comes to SAP implementations. We follow a five-step method to understand the configuration requirements of the customers and the business process, and then we make a document called the Business Blueprint. The outcome is used to configure the system, which is a configuration development phase. We ensure we configure, develop, and deploy whatever this customer requires. When we get a sign-up from the customer, we move to training and data migration. When we launch this for users, and we support the users from that point of time till the time, the adaptability is very high.
What's my experience with pricing, setup cost, and licensing?
The solution has a pay-per-license model.
What other advice do I have?
SAP Business One can also be deployed in the cloud. We host it in a data center. The technical infrastructure is based on .NET and Azure technologies. It is an open platform for customization and integration.
We do standard implementations. We are satisfied with SAP Business One. Our system is fine, and we can do many things in the front end.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Planning and Forecasting at a manufacturing company with 501-1,000 employees
Provides customization features and has good technical support services
Pros and Cons
- "The initial setup is manageable."
- "There is some room for improvement with the scalability and the pricing of the product."
What is our primary use case?
We use the product to manage our inventory, finances, work order, and purchase order system.
What is most valuable?
Overall, it is a good product. It solves our purpose. It has customization features as well.
What needs improvement?
There is some room for improvement with the scalability and the pricing of the product.
For how long have I used the solution?
I have been using SAP Business One on AWS for 12 years.
What do I think about the stability of the solution?
I rate the stability of this product an eight out of ten.
What do I think about the scalability of the solution?
I rate the scalability of the product a seven out of ten.
How are customer service and support?
We contacted the technical support team a couple of times. The experience was good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is manageable.
What's my experience with pricing, setup cost, and licensing?
The product is moderately priced. Initial costs are good, but maintenance is usually higher. They reduce the yearly license renewal cost by two to three percent.
What other advice do I have?
It is a good system. I would rate SAP Business One on AWS an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
SAP Business One
January 2026
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,821 professionals have used our research since 2012.
Head of Information Technology at a outsourcing company with 51-200 employees
Useful modules, full featured, and reliable
Pros and Cons
- "The most valuable feature of SAP Business One is all the functionality of the modules together. It is a full-featured solution."
- "The price could improve for SAP Business One."
What is our primary use case?
SAP Business One is used for many business tasks, such as purchase requisition, PO creation, vendor management, and virtual management.
What is most valuable?
The most valuable feature of SAP Business One is all the functionality of the modules together. It is a full-featured solution.
What needs improvement?
The price could improve for SAP Business One.
For how long have I used the solution?
I have been using SAP Business One for approximately eight years.
What do I think about the stability of the solution?
I rate the stability of SAP Business One a nine out of ten.
What do I think about the scalability of the solution?
I rate the scalability of SAP Business One an eight out of ten
How are customer service and support?
We use support from a third-party company. We do not use the vendor's support.
Which solution did I use previously and why did I switch?
I used SAP S4HANA prior to SAP Business One. SAP Business One uses Microsoft Windows as the operating system while SAP S4HANA uses Linux.
How was the initial setup?
The initial setup of SAP Business One is not complex. The implementation can take approximately two weeks to complete.
I rate the initial setup of SAP Business One an eight out of ten.
What about the implementation team?
We used a third party for the deployment of the solution.
What's my experience with pricing, setup cost, and licensing?
I rate the price of SAP Business One a seven out of ten.
What other advice do I have?
I recommend this solution to others.
I rate SAP Business One a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Delivery Head, Emergys India at a computer software company with 501-1,000 employees
High availability, helpful support, and increased operation transparency
Pros and Cons
- "The most valuable feature of SAP Business One is the price and reputation of the vendor. The solution is widely accepted around the world."
- "The analytics data capabilities could improve which will provide businesses with much more insight into how their companies are performing."
What is our primary use case?
SAP Business One is an Enterprise Resource Planning (ERP) software that enables businesses to oversee various domains, including financial management, inventory control, equipment tracking, supply chain management, and sales operations.
The solution can be deployed on-premise and on the cloud. There is no limitation on what cloud provider can be used.
What is most valuable?
The most valuable feature of SAP Business One is the price and reputation of the vendor. The solution is widely accepted around the world.
What needs improvement?
The analytics data capabilities could improve which will provide businesses with much more insight into how their companies are performing.
For how long have I used the solution?
I have been using SAP Business One for approximately 14 years.
What do I think about the stability of the solution?
SAP Business One is a reliable solution.
I rate the stability of SAP Business One a nine out of ten.
What do I think about the scalability of the solution?
The solution can be used for multinational and small-sized companies.
We have customers with 10 to 300 people using the solution.
The solution can scale well.
I rate the scalability of SAP Business One a nine out of ten.
How are customer service and support?
The support from SAP Business One is helpful.
I rate the support of SAP Business One a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have not used a similar solution to SAP Business One.
How was the initial setup?
The installation process requires time to complete and it is complex. It is an enterprise-grade solution. The solution could take approximately two to three months to implement.
What about the implementation team?
There is an expert needed to implement the solution. We do the implementation of the solution for our customers.
What was our ROI?
Based on our past collaborations with other clients, we've found that they benefit from increased transparency in their supply chain, order management, payment collections, and financial operations. This is precisely why the solutions are highly favored across diverse use cases.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is reasonable.
The licensing cost of the solution depends on the geography, but SAP provides discounts. There are implementation cost
What other advice do I have?
Two consultants are sufficient for the maintenance of this solution.
I would recommend this solution to others.
I rate SAP Business One a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Software Developer at a consultancy with 11-50 employees
I like the monthly order management capabilities
Pros and Cons
- "I like the monthly order management features."
- "Business One lacks built-in HR features."
What is our primary use case?
We use Business One for finance, order management, and inventory.
How has it helped my organization?
Business One is helpful when the company wants to change a process because it tells you the best practices for a company of the same size.
What is most valuable?
I like the monthly order management features.
What needs improvement?
Business One lacks built-in HR features.
For how long have I used the solution?
I have used SAP Business One for one or two years.
What do I think about the stability of the solution?
I rate Business One seven out of 10 for stability.
What do I think about the scalability of the solution?
I rate Business One seven out of 10 for scalability.
How are customer service and support?
We use a partner for support.
How was the initial setup?
I rate Business One four out of 10 for ease of implementation.
What's my experience with pricing, setup cost, and licensing?
The price depends on your use case. We have to pay extra for a third-party HR solution because SAP doesn't have that.
What other advice do I have?
I rate SAP Business One eight out of 10. My advice is to be ready to implement your ERP. Before selecting an ERP and starting the project, you must have a conversation with your users and clearly define your requirements. You need to familiarize them with the concept of an ERP so they can help you implement the project.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Business Development Manager at a tech services company with 51-200 employees
Strong production capabilities, highly scalable, and reduces management personnel
Pros and Cons
- "SAP Business One has valuable and helpful features for standard utilities, such as sales, purchasing, inventory, and finance, including Indian localization. Additionally, it is strong in the area of production. It has enhanced capabilities in advanced production planning, maintenance, and other features as needed through the use of add-ons provided by partners. These add-ons run within the solution and can be provided to customers based on their specific production needs."
- "The standard SAP Business One is sufficient for the Indian region. There is no need for further enhancement as custom solutions can be designed and developed to meet specific needs. For example, HR and payroll is not a standard feature of the solution, but they can be created as a separate custom solution. However, payroll is not a standard function due to the varying norms and regulations across India's 29 states and union territories. Therefore, a standard payroll solution cannot be provided by SAP to add utility and features. Adding it would lead to different versions of the solution and more complexity in managing them. However, it would be useful to have addons to cover the other states which have different regulations."
What is our primary use case?
The main use case for SAP Business One is for small and medium-sized enterprises in various industries, such as manufacturing, trading, and services. It can be implemented across various domains.
What is most valuable?
SAP Business One has valuable and helpful features for standard utilities, such as sales, purchasing, inventory, and finance, including Indian localization. Additionally, it is strong in the area of production. It has enhanced capabilities in advanced production planning, maintenance, and other features as needed through the use of add-ons provided by partners. These add-ons run within the solution and can be provided to customers based on their specific production needs.
What needs improvement?
The standard SAP Business One is sufficient for the Indian region. There is no need for further enhancement as custom solutions can be designed and developed to meet specific needs. For example, HR and payroll is not a standard feature of the solution, but they can be created as a separate custom solution. However, payroll is not a standard function due to the varying norms and regulations across India's 29 states and union territories. Therefore, a standard payroll solution cannot be provided by SAP to add utility and features. Adding it would lead to different versions of the solution and more complexity in managing them. However, it would be useful to have addons to cover the other states which have different regulations.
For how long have I used the solution?
I have been using SAP Business One for approximately 12 years.
What do I think about the stability of the solution?
SAP Business One is highly stable in regions or countries where the taxation norms are simple, such as European and American companies. However, in regions such as India or Asia, where more customizations are required, it may be less stable. In those cases, support would be needed to manage stability.
I rate the stability of SAP Business One an eight out of ten.
What do I think about the scalability of the solution?
The scalability of SAP Business One is great. It is highly scalable and can be designed and developed to add any kind of features and functionalities required. Additionally, it is highly integrable with other third-party applications.
I rate the scalability of SAP Business One a ten out of ten.
How are customer service and support?
The support typically provides query resolution for the customers and customization if it is required.
I rate the support from SAP Business One a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of SAP Business One is straightforward, but it depends on the specific processes and requirements of the organization. It may need to be configured to fit the organization's needs.
The implementation for a trading company will take a minimum of two and a half months. If it is a manufacturing company, the time can be higher, approximately eight to nine months.
I rate the initial setup of SAP Business One an eight out of ten.
What about the implementation team?
We used three to four technical people for the implementation of the solution.
What was our ROI?
Utilizing SAP Business One can greatly reduce the people needed for management and time efforts for the organization. Additionally, when it comes to managing inventory, using the solution can lead to a significant ROI by reducing leakage and inefficiencies. We estimate that by using this system, inventory management costs can be reduced by five to eight percent.
I rate the ROI from SAP Business One an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
The price of SAP Business One is not comparable to other solutions. SAP is a well-known brand, and its price is on the higher side. However, if the solution offers the right fit for an organization the price is not a major concern for those who choose to use it.
There are two main types of licenses, one for administrative management and the other for users. Users are the ones who input the transactions. In addition, there are other licenses, such as integration licenses that are provided as needed. However, generally, there are two types of licenses.
What other advice do I have?
SAP Business One does require annual maintenance and support from the partner who implemented the solution after implementation. We provide maintenance to our customers the solution.
A dedicated team is responsible for providing support services for SAP Business One, consisting of approximately 32 individuals. This support is available 24 hours a day, seven days a week as customers are located in various time zones, including India, Asia Pacific, the Middle East, and European countries.
I rate SAP Business One a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Vice President at a tech services company with 201-500 employees
Cheap and user-friendly
Pros and Cons
- "Business One's best feature is that all the modules are integrated."
- "Business One would be improved with a customization option."
What is most valuable?
Business One's best feature is that all the modules are integrated. It's also a very simple solution.
What needs improvement?
Business One would be improved with a customization option.
For how long have I used the solution?
I've been working with Business One for eight years.
What do I think about the stability of the solution?
Business One is very stable.
What do I think about the scalability of the solution?
Business One is very scalable and can be used in multiple locations with a global license.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
I would rate Business One's pricing five out of five.
Which other solutions did I evaluate?
I evaluated Microsoft Dynamics and Oracle NetSuite. The Microsoft solution costs more, and they have add-ons instead of customization.
What other advice do I have?
I would recommend Business One because it's cheap and user-friendly, and I would give it an overall rating of eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner and Reseller
Senior Director - Finance Transformation at a comms service provider with 501-1,000 employees
A stable and all-in-one solution for small businesses
Pros and Cons
- "This is an all-in-one ERP solution for small businesses. Everything is linked. Once you have this, you have all the features available in SAP. You have PR, inventory items, journal entry, and project management features."
- "I would love to have more reporting capabilities. It should have an embedded BI engine. Currently, I have to maintain an additional system for BI."
What is our primary use case?
We have it for ERP use. It's mainly for finance use.
How has it helped my organization?
It's very beneficial because everybody is using the same software and the same coding, which makes it very easy to consolidate.
What is most valuable?
This is an all-in-one ERP solution for small businesses. Everything is linked. Once you have this, you have all the features available in SAP. You have PR, inventory items, journal entry, and project management features.
What needs improvement?
HR and project management areas could be better.
I would love to have more reporting capabilities. It should have an embedded BI engine. Currently, I have to maintain an additional system for BI.
For how long have I used the solution?
I have been using this solution for 10 years.
What do I think about the stability of the solution?
It's stable. We didn't have any problems.
What do I think about the scalability of the solution?
It's scalable. You need one database for one legal entity. Those databases are in the cloud. They are out there on the same server, but you need to manage them separately. It's not a unified database. There is a separate database for each legal entity, which is the main difference between this SAP and the big SAP.
We have around 50 users who are using this solution. Its users are finance people, and then we have one internal developer who does the maintenance and upgrades and provides support.
How are customer service and support?
We don't usually need support, and if we need it, usually we have local partners for support. It's something that fits with the system. It's stable and once in a year or two, we do an upgrade if the new features are justified.
Which solution did I use previously and why did I switch?
We didn't use any other solution previously.
How was the initial setup?
I wasn't there during the setup, but you need to know the system in order to set it up. If you know, it's not a complicated setup. If your data is ready, the setup can be done in two weeks.
What other advice do I have?
It depends on what your needs are. It's very good for small businesses, and if the main challenge is the setup, then you would need a professional to do that. You need to know the system. It's not Excel that you can just sit down and play. It requires setup, migration, and coding. You need to know what you are doing, but it's not difficult if you know what you are doing.
I would rate it an eight out of ten because of the reporting or BI engine. It should have an embedded BI engine.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2026
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