SAP Business One Reviews

It's an enterprise resource printing system. I use it for all accounts payable, accounts receivable, general ledger management, inventory management, services, HR, et cetera.

We moved from QuickBooks to the SAP product due to the fact that it's more feature-rich, has more integrated capabilities, and SAP is just a giant company that puts billions of dollars into its R&D. You get enhancements coming out every year.

We heavily use the accounting, sales and AR, purchasing, and AP modules more than any of the other modules. We like it as it's easy to use, cost-effective, easy to deploy, and easy to get support for.

For us, the financials and general ledger are the most valuable features. It supports fixed assets, cost accounting, and other more complex capabilities out of the box, and I don't have to buy third-party solutions. It's made it easy as we get more complex in our business.

They have a web client now. It primarily does sales. They just added purchasing. It'll be far more effective when I have inventory and financials as well into the web client version. That way, I can deploy it to users through the web instead of a remote desktop connection. That's probably the biggest competitive weakness that I run into at the moment.

I've used the solution for a decade, give or take a year.

On-premises, the solution is very stable. We use the Microsoft SQL Server database version. They have another version. It runs on the HANA database, which is an SAP proprietary database. We used SQL Server just as we had in-house expertise and we already had a license for it, so it is easy for us to maintain. 

The system tends to run pretty well. It's not a whole lot of support, so I don't have to have a dedicated IT team managing it. I just have one person really part-time that makes sure it continues to run. That's about it from a stability standpoint.

I've seen reference customers that can do up to two million transactions a month. I'm not at all worried about scalability. If we hit that level, I will long be retired.

From what I've seen, unless I do one hundred times my current business, I don't see any scalability issues.

We have 12 concurrent users on it. Salespeople, purchasing people, accounting. We also have operations who are doing work for customers that use the service module quite a bit. It's kind of a mixed bag of capabilities that are using the system. Every person has a login. They use a named user license approach. Everyone has their unique ID tied to their unique authorizations of what they can and can't do.

We're using just about every module. We also have a couple of extensions for things that we do outside the system that will automatically update. Any enhancements that we tend to do now are usually web apps that are using a web service connector - for example, collaborative project management through the web. I then update the project details inside the system automatically. Those are really the primary drivers that we tend to run into. I'm using probably 75% of what you get in the box.

The first level of support is really through your value-added resale partner and then they have escalation to SAP and we have the ability to log in with SAP and check their website for support tickets and also documentation updates and training materials since we signed on and bought the solution. 

It's usually pretty good support from that standpoint. It really comes down to whatever partner you've decided to work with. If you work well with that partner, you'll get really good support. If that partner tries to sell you something and then runs away, well, you'll get not as good support. Luckily, we made sure to partner with people that have dedicated support staff available to help as needed.

We did use QuickBooks.

QuickBooks is great if you're a three-person shop and don't have to scale very quickly. You will outgrow it very quickly, especially if you have inventory or if you have services or other functions that are not inside the QuickBooks application. If you want all of that integrated, you're going to have to go to something bigger. It also doesn't have as many regulatory compliance functions built-in. For example, you can do a non-balanced journal entry in QuickBooks, if you really want to, whereas you can't do that in the SAP product due to the fact that it has to be U.S. GAAP compliant out of the box so it can pass audits. 

Usually, once you start having to deal with inventory or more complex operations integrations or things like fixed assets or cost accounting, you're going to upgrade out of QuickBooks into something more robust - and that's what we did.

The initial setup was very straightforward. We did a migration from QuickBooks, so we worked with a value-added reseller who provided expertise to do the migration. We were able to carry the data over with no major hiccups and it went very fast.

For us, deployment took three months as we really don't have a lot of products. We're primary services, and therefore the migration of master data was limited to financials, customers, vendors, things like that.

Our implementation strategy was to migrate all the QuickBooks functionality as quickly as possible so we could start doing transactions in the new system. We generally followed a provided implementation methodology that was provided by the partner, and that was pretty much it. We just followed the steps.

We don't have any 100% dedicated staff on deployment or maintenance of this. We have an internal IT team. It's really one and a half persons, however, they also maintain all of our IT including emails, websites, and other things. Therefore, no one is full-time just maintaining the ERP system. It's pretty bulletproof and if I need to bring in extra people to help when we're making any major changes, my consulting partner that I did the implementation with can provide resources for things like customizations, special reports, or anything that I don't have the capability to do in-house.

SAP does not sell Business One directly. They always go through a valuated resale partner and those partners provide you with consultants who know how to set it up and how to train you.

It's hard to come up with the exact return on investment due to the fact that you have to have an accounting system to operate a company of our size. I'm generating five million-plus in revenue a year, so I've got to have a decent accounting system. 

It's hard to say what would I measure my return on investment against. That being said, I haven't had to hire more IT staff or more accounting staff to do this in a more manual way. I probably have saved money on my staff expansion and my overhead costs. I didn't have to buy a whole bunch of new software support so I was able to put it on my same servers, versus having to buy additional servers, which also is usually built into the cost of your software as a service monthly fee, which makes that a little higher.

I probably see some savings there. Also, it is an easy to manage and effectively bulletproof solution once it's up and running, I didn't have to have a dedicated IT staff, so I didn't have to augment my current staff on that. However, it's hard to figure out what your exact return on investment is other than the fact that I'm able to do more business with the same amount of people.

The licensing is flexible. If you buy the license in the CapEx model, then you have an 18% to 20% maintenance fee that covers you for bug support and access to upgrade patches and releases. 

If you do the software as a service model, dollars are effectively built into the monthly fee. Therefore, you're not having to pay that on top of it. You're just paying a monthly fee and that's usually it.

We looked at all the major small to mid-size ERP packages available. We went with SAP due to the fact that they are the 800-pound gorilla in the ERP marketplace. 

They have about a 65% global market share in ERP systems, so they're not going to go away anytime. Plus, they take what they learn in their big products that cost millions of dollars and put it into the Business One allocation so that you have a lot of pre-designed capabilities out of the box that you just can't get in a smaller solution. Those were our primary decisions on why we went the way we did.

I'm a customer and an end-user.

It's competitive with anything else in its space. We checked that out. No one likes to pay for licenses, so we all complain about the pricing, however, everything costs roughly the same. I know that in newer versions when I was asking about hosted options, they're starting to offer software as a service. That way, instead of doing a CapEx investment, you can do OPEX and just pay a monthly fee per user. We've done some evaluations on that. For us, it was cheaper to do the CapEx and buy the license and not do the software as a service due to the fact that, after two and a half years, you basically paid for your license if you'd bought it, and the other way you're still paying a monthly fee. After three years, you're actually in worse financial investment shape than you were if you've just done the CapEx upfront.

It's just a game of where you want to put the money and either way you're going to buy licenses. All solutions in this space fall within a percentage of each other. None of them are giant. You have to be competitive to get the business, so they all price it pretty close.

I'd advise new users to make sure you got a partner you can work with as it's not going to be a one-time deal. It's a relationship that you're going to want to keep intact, in place, going forward. Every year a new version and new capabilities are going to be available. You'll need additional training. Every time you hire new people, you'll need someone to help get them up to speed and make sure it's working. Therefore, it becomes a relationship, and regardless of what ERP system you go with, the partner you work with, especially in the small to mid-size space, makes all the difference in the world. A good partner makes your life easy. A bad partner makes you hate everything about the ERP system.

I'd rate the solution at an eight out of ten. I would probably take it up to a nine, however, they're not there yet. It's coming. It's in their roadmap. However, I wish I could get it earlier.

We use SAP Business One as a resource planning tool. You can manage your business with it.

SAP Business One has many valuable features. It is highly flexible and has a solid background in accounting that is localized in a lot of countries. This makes it very user-friendly for a lot of different situations.

There are a lot of good improvements coming out in every version. They release a new version every quarter, with all new up-and-coming things on each one. However, it might be lacking specifications for the specific verticals. However, SAP Business One is a generic tool. It's very widely used, and I understand why it's not into each vertical. There are solution partners available out there to give it those extra areas of what it needs, but this is depending on what kind of business you run.

I have been using SAP Business One for approximately 18 years.

The solution is stable, I have no worries about using it.

The scalability of SAP Business One is good.

I am the technical support of the solution.

The implementation can be difficult if you do not know what to do. As long as you have a good plan on how to implement it, it's straightforward.

The maintenance of the solution depends on the size of the business that the solution has been implemented. You could have anywhere from one person to a full-blown team doing the maintenance depending on the size of the business.

If you are in the US or Canadian the costs of SAP Business One could vary per license, it can be anywhere between $2,000 tor $5,000.

My advice to others is to know their needs and how they want to implement them. They will benefit by having a good plan on what is required in the solution.

I rate SAP Business One an eight out of ten.

The most valuable feature of SAP Business One is the dashboards.

The extension of dashboards into mobiles is something which SAP Business One has to improve on.

It's very difficult to talk about improvements in an ERP because every ERP has a focus. For example, if you pick Oracle, it goes well with finance. There is a lot deeper you can get in. However, SAP Business One has made everything more balanced among all the different functionalities of a medium-level company. Starting from CRM, the service module, project management, inventory, and distribution management it has a perfect blend of features. Whereas if you only asked about the functionality, there are hundreds of functionality you can add. There is no end to it.

I have been using SAP Business One for approximately six years.

SAP Business One is stable, it is fantastic.

I have found SAP Business One to be highly scalable.

The service support is fabulous. There are a lot of knowledge bases available, white papers, and technical articles. Everything is available. Additionally, there is training available, SAP is providing a fantastic knowledge base.

I'm working only on two products, SAP Business One and SAP Signavio Process Manager. SAP Signavio Process Manager was a recent acquisition of SAP.

The initial setup is straightforward. However, it is important to know about the business process.

This solution can work with a very small company, but the price may not be the right, it may not be the right fit for them. We can't help with this because we have to really understand the market, the target audience, and we have to position the product accordingly. The price is not a very big concern because if the customer is finding value or the dealer, distributor, or implementation partner can show real value in the solution, then the price will not be a question at all.

People have to really look at the product they are wanting to use. Today with a lot of automation and additional features people jump on the bandwagon and have features they do not need. There is digital transformation, business transformation, digitization, these are many buzz words out there on the market. 

My advice to the clients is to look back to your drawing board to understand your business processes. Once you document them properly, then you can find which transaction can be automated. You then need to look at the right tool that will be the right fit. I would not suggest selecting the prescription model, whether it is Oracle, Microsoft, or SAP they are all good. Everything is good as long as it meets your requirements. No one other than you can define what exactly are your requirements. This is what exactly I'm helping the customers with.

I go into the customer's business or location. I set up the whole expectations as well as the requirements and business processes model using one of the tools, such as Visual Paradigm or Signavio. Then the customer will be able to understand which will be the right fit, whether it's Microsoft, SAP Business One, Oracle, NetSuite. I'm not a prescriptive model person, I'm a consultative selling person. My advice to the people who are looking for an ERP is to please don't look at ERP as a magic wand. It is not going to solve your problems unless you are clear about what your problems are. Automating a wrong process is not going to give you any sort of productivity increase. Automating a wrong process is going to give you more unwanted information.

I rate SAP Business One a nine out of ten.

We are using SAP Business One as an ERP for the company, mainly for the financial but also for logistics. We are an association and we don't have billing so most of the things that we are using it for are in the accounting and financial. We have some products to use on the logistics side.

The SAP Business One is simple and it provides us the control we need. Our company is not a huge company so when we were looking for the system we are looking for something that was not so expensive but could provide all the financial features and control for the company. I think for small and mid-sized companies, it's very nice. Also, we were not looking for something that's on premises. It was very important for us that it be on the cloud.

SAP Business One is cheaper than most of the systems. We are not looking for all the infrastructure, but it should provide features where we can have all the financial, control, and logistics covered.

Every time that we want to integrate with another system that we have, there are not so many APIs that are available. All our systems are on the cloud, so the APIs that are available should be easier to integrate with other systems. Another issue is that the reports are not so good looking. It's not a good looking report. But for us it's not an important thing now. The integration issue is more important because we have some systems that sometimes we need to integrate and we need to adjust some things in the APIs.

Overall, the integration and the reports can be better.

We have been using SAP Business One for two years, since 2020.

It is stable.

I can't tell you about scalability because we are not demanding so much from the system. But the system has a great deal of information, and I'm not concerned about if we need to use the system with a lot of information.

We have around 10 people that are using SAP Business One, mainly for financial tax reasons, but much more on the contract side for controlling the contracts for our supply. I think most of these 10 people are not for maintenance but to input data.

As we have everything on the cloud we are not customizing anything, we are not demanding anything on maintenance or changing stuff. For example, we are making an integration with a travel system so we bought hours to adjust APIs and then implement it.

We don't have plans to expand more because our company was built for one purpose. And probably when we finish the project, we need to close the company so we are not investing so much in the systems.

Technical support is good, but we are not having problems. You know much more about the support when you have serious problems. We never had a serious problem that the system stopped working, or something like that. Everything is working. Support for me is good. But we are not demanding so much from support.

We had some difficulties on the logistics piece. When we implemented it, we did some customizing for what we needed and it took time for the consulting company to do it and we had some difficulties at that time because we were supposed to go live when the pandemic started. So, to not wait a long time, we chose some important stuff for us to go live and it demanded a little bit more time to adjust the customization. This is not so easy when you have something a little different than the standard.

Initial setup is medium. We took around three months to go live with the financial part. Then, they took almost one year to deploy the other logistics parts.

If I'm not wrong, we are paying around $4,000 monthly for everything - licensing and cloud.

We compared it with Microsoft. Three companies that we checked were SAP, Microsoft, and there are other local companies that we have here in Brazil.

The pricing for each was very close. It was not very different from Microsoft to SAP Business One at that time.

For what we require and use it for, on a scale of one to ten, I would give SAP Business One a nine.

We are using SAP Business One for finance, purchase, sales, and inventory management.

I have been happy with the intern purchases, and finance, such as banking.

SAP Business One could improve asset management, inventory management, banking system, and production. Additionally, SAP Business One did not deduct TDS, withholding tax on payments. 

There have been some compliance effectiveness issues here in India. For example, in asset management, and business partner management.

In the next version of SAP Business One, they should add seemly integration and advanced functionality compliance.

I have been using SAP Business One for approximately six years.

 SAP Business One has been stable.

I would rate the scalability of SAP Business One a six out of ten. The stability could improve.

I cannot rely on the complete functionality if I implement SAP Business One in my company. For example, if I implement Business One CRM and I cannot rely on it. It is the same with campaign management. It has some functions, but it's not 100% functional, which I can use for my company. We cannot only use this solution in my company because it lacks some functionality.

When you use the technical support you have to route through your implementation partner. Our implementation partner sometimes tells us that our issue or inquiry is not supported in the standard product functionality. He always rejects it. My experience with SAP technical team, it's not good.

The setup of SAP Business One is easy.

The price of SAP Business One is reasonable.

I would recommend this solution to others.

I rate SAP Business One an eight out of ten.

We recently acquired the license, so we are using the latest version.

We use SAP Business one as a basic solution for purposes of finance. We have done integration with property management, the system and HR.

We use another system and integrate with the solution. The property, real estate management, is an additional requirement for our business.

The solution is user-friendly in comparison with Oracle.

When it comes to HR B1, there should be a standard solution for SAP itself. This issue is why we contemplated going with a different solution.

In respect of HR, we are talking about something basic. Systems should have all the functionality required for SAP functioning and this should be part of the standard module. The localization should be addressed. As we are in the Middle East, they should be familiar with our needs. We found this to be lacking.

While the setup and masters is fine, we occasionally find the templates to be confusing. I cannot say that the problem lies with SAP, but with how things are approached by them from the mandate side. So far so good. They study us and provide us with the details we need concerning how to set up the master.

Much staff is needed for deployment and maintenance. More manpower is required in a more proper manner.

Something which would be helpful to management and, from our vantage point as a user, would be to see a simple reporting tool.

An issue could arise for one who is not technically capable and capable of independently creating and developing certain reports, accompanied by many graphs, as seen with a dashboard framework.

At present, I don't feel we have the tools at our disposal which are available to the user himself, or the access for their creation.

We have been using SAP Business One for more than a year.

As we have yet to make full use of the solution's functionality, I am not in a positioin to comment on its stability.

The solution addresses most of our needs.

We plan to use it extensively.

Something which would be helpful to management and, from our vantage point as a user, would be to see a simple reporting tool.

An issue could arise for one who is not technically capable and can independently create and develop certain reports, accompanied by many graphs, as seen with a dashboard framework.

At present, I don't feel we have the tools at our disposal which are available to the user himself, or the access for their creation.

We are currently using JD Edwards Oracle and are in the process of trying to shift from that to SAP.

While the setup and masters is fine, we occasionally find the templates to be confusing. I cannot say that the problem lies with SAP, but with how things are approached by them from the mandate side. So far so good. They study us and provide us with the details we need concerning how to set up the master.

We made use of integrators or consultants for the deployment, but preparations were made based on the requirements of the SAP.

Much staff is needed for deployment and maintenance. More manpower is required in a more proper manner.

Getting a returnt on our investment is our goal. We are expecting, at present, to see operational efficiency, something which cannot be qualified.

We recently acquired the license, so we are using the latest version.

I do not have the information in my possession concerning the licensing costs.

The solution is user-friendly in comparison with Oracle.

We are both users and integrators of the solution.

While the solution is not meant for such a number, we currently have 11 users who are making use of it. For the moment, we are in a trial phase with a company that is running tests. Based on these findings, we will consider moving into multiple companies.

The solution is straightforward and I don't see any issues in this regard.

I would advise others to do thorough testing before implementing the solution.

I rate SAP Business One as a six out of ten.

Our clients are mostly in the manufacturing and services industry. The companies in the manufacturing industry are in many areas, such as Consumer Packaged Goods, engineering, and project construction. We are using all the solutions core modules, sale, purchase, inventory, and manufacturing.

The solution could improve by providing HR payroll, quality control, and maintenance. These are the missing features which we have to use add-ons solutions to provide the functionality.

I have been using this solution for approximately four years.

I have found the solution to be stable.

The scalability is good.

We have been satisfied with the technical support.

We have done the installation of this solution many times and it has become straightforwward.

We are on a perpetual license for SAP Business One and the price it should be less expensive when comparing it to other solutions.

I would recommend this solution to others. However, there are other solutions with features that could be a better fit for your use cases.

I rate SAP Business One a seven out of ten.

We use SAP Business One as a back-office role for information on products. We use SAP APIs to connect directly to our financial systems and in the cloud and for customers. It supports SMEs. We have between 10 or 20 clients using ERP.ERP is used for food resource management and vehicle car sales business. The ERP system allows control, tracking, and reporting via analysis reports. It is also useful for sales reports and historical reporting, in addition to current productivity reporting.

SAP holds more data and traceable information. Information on any issues is saved, and SAP can recreate errors on the NCP portal. Solutions to issues are also available. You can find SAP features on Android with Samsung phones.

Accounting is a good feature, hence why we use SAP Business One. We use a single application to handle and control our resources. We also leave it overnight to process our purchasing tasks. All this is held in one secure database. The system provides information on products sent out to the customer. The system holds data and AI voice data. It also includes accounting control. So there are a lot of features included with the ERP system. We support SAP as we have a lot of experience within the team.

SAP could improve the performance of the business alignment with other products.

We have 10 years of experience with SAP Business One.

Overall, the ERP solutions are stable, but it is more complicated and is not always stable for some customers. It helps to understand the product so you can manage it.

SAP is scalable, as the versions of HANA are constantly being updated. They are currently up to version 6.

Technical support is very good.

Setup is okay generally, but not so easy with integrated products such as Microsoft 365.

Implementation is often complicated on the manufacturing side, as it requires integrations with .net. It usually involves using highly skilled SAP consultancy. It is often difficult for the implementer to integrate add-ons and customization, which deviate from a standard installation. I often work with the implementor, and this helps my learning curve. It isn't easy to learn at the beginning. Sometimes, while the implementation occurs, people use Excel and other control documents as a workaround until the system is ready.

We compared the Microsoft solution with Oracle NetSuite, as they have a price decrease. It is, however, not that much cheaper, and the price is comparable to SAP.

We have considered using an add-on to the pack using Oracle NetSuite. They don't have a simple method of using the console or for the implementer to create an add-on. They said it was difficult to communicate on the cloud. There were also some defects when they tried to control everything on their contact form. So it didn't work very well.

It is simple for users to use, but we can design and understand how to customize the menus for technical staff. It takes a lot of experience to technically understand the environment, especially when you need to integrate other systems such as the HANA database. We need to have more Linux and freedom experience, but not as much as with Microsoft SQL Server. You also need network knowledge, which is something you can compare the HANA database to. 

I would rate SAP at about 8 out of 10.

The solution is pretty straightforward to set up and gets easier over time.

Technical support has been quite good.

We've found the stability to be very good.

We aren't overly satisfied with the solution. We are moving away from it.

The solution needs to be implemented properly, otherwise, a company will not be able to get the full benefit of the product.

They need to do more with, budget planning within the solution, in terms of financial budgeting. Right now, we can only input values at our sales target, however, we can't input numbers. The solution also needs to look at the monthly balance. There will need to have some type of maintenance in there. Yet, there is no model for maintenance. If you buy it you need to go and find another solution for your maintenance however, if they can do a maintenance solution within this solution that that would be a wonderful thing.

I've been using the solution for seven years or so. It's been a while. I've spent a lot of time on it.

The stability is very good. There are no bugs or glitches. It doesn't crash and freeze. It's very reliable in terms of performance.

Our business has grown beyond the capabilities of Business One. We need a bigger ERP solution, and therefore we are moving away. We're looking at SAP S/4 HANA since we already use other SAP products.

We currently have 101 users. In the future, we'll be looking at 130 to 150 users.

Technical support is quite good. They are helpful and responsive. We are quite satisfied with their level of support.

We are actually going to move over to S/4HANA. We looked at Oracle, however, we decided on SAP as we already had SAP products. I've worked with a lot of ERP and other products, including other SAP products.

The initial setup is not overly complex. It's pretty straightforward. However, at the outset, when we were fresh users, it seemed to be a bit complex. Over time, you get more and more comfortable with the process.

The price of the solution itself is not the issue, however, the cost of the licensing is strange. No other ERP that concurrent licensing. As I have what will be a hundred users at the time to use it, doesn't matter whether Samuel or George come on, SAP requires an individual attached to a license. That means even if a person is no longer a user, we have to untie the license so nobody can use that license. I need to fill it with a different person.

I am a customer and end-user of the product.

I'd recommend the product to others. Anyone who wants to use SAP Business One should do so. It's a good solution. They need to get a good implementer, however, as if it's not implemented well, you will have issues. 

I'd rate the solution at a six out of ten. At first, we really liked it, however, as of now, we need to change as it no longer meets our needs.

This is a complete production. We are manufacturers, especially in the manufacturing demand.

All of the production, finance, purchases, and different modules are being used in SAP Business One.

The most valuable feature of this solution is Financial Management.

The billing functionality and the integration of one department to other departments are areas that need improvement.

The price for AMC should be optional for those who do not use it.

There is no dependency, the integration between the other applications. For example, if I implement any third party, the integration will be a little bit complex.

The scalability of the data load and other aspects will also be complex. 

If you login to SAP S4HANA, it takes you a maximum of 20 seconds and with SAP Business One it will take a least one minute.

Bandwidth needs improvement.

I would like to see production integration included in the next release.

The organization has been using this solution for ten years and I joined approximately two years ago.

This solution is stable. It's perfect. We have not had any issues.

It's a scalable product.

We have contacted technical support and we are satisfied with them.

The initial setup is moderate. I can't say that it is straightforward but it is not complex, and it is not easy.

It's at a moderate level.

In terms of price, it's fair, but the problem is with AMC. We are not using any AMC support but we are still paying it.

I recommend this solution to others who are interested in using it.

I would rate SAP Business One a seven out of ten.