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reviewer1772382 - PeerSpot reviewer
Founder and CEO at a tech services company with 51-200 employees
MSP
Feb 7, 2022
Good support for add-ons, very stable, and ideal for SMBs
Pros and Cons
  • "Add-ons that can be implemented are most valuable."
  • "We are providing the support, and we get good support from SAP."
  • "It could have RPA automation and RPA elements. There could also be add-ons for a Document Management System and Warehouse Management System."
  • "It could have RPA automation and RPA elements. There could also be add-ons for a Document Management System and Warehouse Management System."

What is our primary use case?

We are a reseller, and it is used in different industries, such as the manufacturing industry, perfume industry, steel fabrication, distribution, etc.

We are selling both on-premises and cloud versions, but it is more on-premises.

What is most valuable?

Add-ons that can be implemented are most valuable.

What needs improvement?

It could have RPA automation and RPA elements. There could also be add-ons for a Document Management System and Warehouse Management System.

For how long have I used the solution?

We have been selling SAP Business One for the last five years.

Buyer's Guide
SAP Business One
March 2026
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,286 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. You can add any number of users. 

It is ideal for the mid-sized market. In Dubai, there are a lot of SMBs, and it is ideal for them. 

How are customer service and support?

We are providing the support, and we get good support from SAP. I am satisfied with their performance.

How was the initial setup?

It is straightforward. Its implementation takes about two months. 

For its implementation, from the client-side, we need about three people. One finance manager should be there.

What other advice do I have?

I would recommend this solution. I would recommend looking at the case studies and implementations done by a reseller. You should see if they have implemented it in a similar industry. You should also write a list of your specific requirements on paper.

I would rate it a nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Eshvanth Singh G - PeerSpot reviewer
Practice Director at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
Jan 30, 2022
Detailed improvement road-map, plenty of features, and cost effective
Pros and Cons
  • "The solution has all the basic features that are required for us."
  • "SAP Business One is cost-effective, user-friendly, and is suitable for the enterprise segment."
  • "There are improvements needed. However, they provide improvements over time."
  • "There are improvements needed. However, they provide improvements over time."

What is our primary use case?

My customers use SAP Business One mostly for retail, accounting, and inventory control. They have a detailed roadmap for improvements they will provide.

What is most valuable?

The solution has all the basic features that are required for us.

What needs improvement?

There are improvements needed. However, they provide improvements over time.

For how long have I used the solution?

I have been using SAP Business One for approximately 13 years.

What do I think about the stability of the solution?

The stability of SAP Business One is good.

What do I think about the scalability of the solution?

SAP Business One is scalable. The customization features can be scaled up based on your needs.

How are customer service and support?

We have been in touch with the support but most of the problems we handle ourselves.

I rate the technical support a five out of five.

How was the initial setup?

The initial setup is straightforward, it is easy to do.

What's my experience with pricing, setup cost, and licensing?

SAP Business One is a cost-effective solution.

What other advice do I have?

SAP Business One is cost-effective, user-friendly, and is suitable for the enterprise segment. I would recommend it as an SME segment product.

I rate SAP Business One a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. implementer
PeerSpot user
Buyer's Guide
SAP Business One
March 2026
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,286 professionals have used our research since 2012.
reviewer1220574 - PeerSpot reviewer
Operational Director at a tech services company with 11-50 employees
Real User
Jan 27, 2022
Enables us to access information in real time
Pros and Cons
  • "The relationship map is very useful for us."
  • "The relationship map is very useful for us, as we can move one document to another level and have all of that information in one click, seeing everything connected with the document or that might be in that document."
  • "Security could be improved."
  • "Security could be improved."

What is our primary use case?

We use this solution to have the information in real time. We are working on financial reports now. The solution is on-premises right now, but we will move to the cloud after the implementation.

We moved from SAP CRM to SAP Business One and we are implementing it. We started to implement it twice and put the old stuff in the ERP, like all of the documents, and invoicing, including CRM. Right now CRM is 90% working.

What is most valuable?

The relationship map is very useful for us. We can move one document to another level and have all of that information in one click.

We can see everything connected with the document or that might be in that document.

What needs improvement?

Security could be improved. A few days ago, we learned that this model of Java has some gaps in security and these gaps were updated and covered. We have reloaded a new version of the program, which has this gap excluded.

We have a lot of users working in this ERP, so connection is very important. It's important to have very strong security connections by VP or others. We started implementing on-premises and we are moving to the cloud.

The standard solutions and reports are okay, but configuring it is too hard to do. We are in this period that maybe helps us to do this work right now. The procedure will be developed in the right way and we will have the optimal method and technical uses for the operation in this CRM. Opportunities and sales orders are included in this CRM.

We have a list to develop this solution. We have information from the last historical period and adapted this information to the new ERP. We're invoicing right now, only in SAP. We haven't done the final procedure to the financial report, to the logistical report, to the warehouse, and so on. We need more reports for the warehouse, for personnel, and the HR module is missing in SAP Business One. 

It is useful because all companies have the payroll outside from their outsourcing companies. We also have that, but it is better to have all of that in the ERP.

For how long have I used the solution?

We have been using this solution for 15 months. We are on version 10.2.

What do I think about the stability of the solution?

The solution is stable, but they are ready to improve our requirements. We are working very closely with consultants from SAP partners.

We have about 25 users. We have plans to increase usage because we have a new employee in sales. It is in our budget and forecast for hires and so on. For now, we have covered all positions for users.

How are customer service and support?

We haven't worked directly with SAP's technical support, but we have support from the company which helped us implement the solution. I am satisfied with their work because they respond very quickly. If we have questions or technical problems, or a new user, they are very timely.

How was the initial setup?

Setup has been okay for us because we have been modulating with other partners and other customers.

What about the implementation team?

Implementation was done by another company. They are gold partners of SAP.

What's my experience with pricing, setup cost, and licensing?

The price is a bit expensive. They were planning implementation to only take nine or ten months, but because it was longer, the cost was also increased.

What other advice do I have?

I would rate this solution 8 out of 10. 

My advice is that we need to have the project manager from the customer, like where I implement this ERP or another one. It's important to make a very real picture of the informational flow, and the organizational structure, and all kinds of documents that we wanted to have in this ERP, in real time and after the closing period. There needs to be some report to follow up with these reports to verify all the information.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AzimSyed - PeerSpot reviewer
Territory Manager at a tech services company with 1,001-5,000 employees
Real User
Jan 18, 2022
Simple customization, highly scalable, and useful reports
Pros and Cons
  • "SAP Business One has good reports and is simple to customize and use."
  • "SAP Business One is for startup companies, who are growing and they want to come in from previously using QuickBooks or something similar, this is the best choice for them."
  • "The solution could improve by adding HR and payroll, and consolidation should be included by default."
  • "The solution could improve by adding HR and payroll, and consolidation should be included by default."

What is our primary use case?

SAP Business One is for startup companies, who are growing and they want to come in from previously using QuickBooks or something similar. This is the best choice for them.

What is most valuable?

SAP Business One has good reports and is simple to customize and use.

What needs improvement?

The solution could improve by adding HR and payroll, and consolidation should be included by default.

For how long have I used the solution?

I have been using SAP Business One for approximately seven years.

What do I think about the stability of the solution?

SAP Business One is stable.

What do I think about the scalability of the solution?

The scalability of SAP Business One is very good. You can scale up to whatever you like.

What other advice do I have?

My advice is if you are a startup company and looking to have a good ERP, then SAP Business One is a good solution.

I rate SAP Business One an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1396107 - PeerSpot reviewer
CEO at a financial services firm with 1,001-5,000 employees
Real User
Jun 6, 2021
A stable and scalable business management software
Pros and Cons
  • "I like that it's stable."
  • "I would recommend this solution to new users."
  • "The installation process could be easier. They should have better tools to improve the effectiveness of the installation."
  • "The installation process could be easier. They should have better tools to improve the effectiveness of the installation."

What is our primary use case?

We have clients who have Business One.

What is most valuable?

I like that it's stable.

What needs improvement?

The installation process could be easier. They should have better tools to improve the effectiveness of the installation.

For how long have I used the solution?

We have been working with SAP Business One since 1998.

What do I think about the stability of the solution?

SAP Business One is stable. 

What do I think about the scalability of the solution?

It's scalable. 

How was the initial setup?

The initial setup is straightforward. It took several days to set up and deploy this solution. The company has about 20 technical people to maintain this solution.

What about the implementation team?

I did it myself. 

What other advice do I have?

I would recommend this solution to new users.

On a scale from one to ten, I would give SAP Business One an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Administration and Finance Coordinator at Globaltech Ecuador
Real User
Mar 18, 2021
Good analytics, dashboard, stability, and support
Pros and Cons
  • "I like analytics, dashboard, and KPIs a lot. It is very helpful when I need to check balances and financial statements."
  • "I like analytics, dashboard, and KPIs a lot, as it is very helpful when I need to check balances and financial statements."
  • "We would like a mobile version of this for sales exhibits, etc. We would also like more personalization features to personalize it for our organization."
  • "We would like a mobile version of this for sales exhibits, etc. We would also like more personalization features to personalize it for our organization."

What is our primary use case?

We use it for all business processes such as finance, CRM, banking, treasury management, inventory, and purchases. We use all the modules in the suite.

What is most valuable?

I like analytics, dashboard, and KPIs a lot. It is very helpful when I need to check balances and financial statements.

What needs improvement?

We would like a mobile version of this for sales exhibits, etc. We would also like more personalization features to personalize it for our organization.

For how long have I used the solution?

I have been using this solution for a year.

What do I think about the stability of the solution?

It is very good in terms of stability.

What do I think about the scalability of the solution?

At the moment, we are a small organization. We have about ten active users. We are a growing company. In the future, we will get to know whether we can easily scale it or not.

How are customer service and technical support?

Their support has been good. It has been a long time since we had any problem.

Which solution did I use previously and why did I switch?

We had a lot of solutions. Basically, it has accounting, so we decided to move to this solution to meet our business needs.

How was the initial setup?

It was a bit complex. This kind of implementation was new to us. Basically, we had to renew the data center, which required a lot of configuration. We also had to change a lot of permissions. The deployment took around two months.

What about the implementation team?

We used a consultant. They listened to all of our problems. There were some problems that they didn't know how to solve, but overall, they were good. We had two people for its deployment. 

We have two people for the maintenance of the data center. We have one internal person and one external person.

What's my experience with pricing, setup cost, and licensing?

We pay annually. It is around 800 a month.

What other advice do I have?

I would recommend doing proper testing because it is not a simple solution. It has many options and features.

I would rate SAP Business One a nine out of ten. It is a good solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1518354 - PeerSpot reviewer
IT Head at a manufacturing company with 51-200 employees
Real User
Mar 10, 2021
Good licensing model, simple, and stable, but not suitable for large enterprises
Pros and Cons
  • "It is quite simple, and it is suitable for medium and small businesses."
  • "Its licensing model is good, with a one-off payment for the software license and only an annual maintenance fee afterward, making this cost model quite reasonable for SMEs compared to other cloud-based systems."
  • "Our company is expanding to different countries, and business is growing. We feel that it is not good enough for the huge volume of the business. On-premises setup is not good enough for the overseas office. We have our onsite premises in Hong Kong, but we have a major sales office in the US. We are looking for a more efficient setup to fulfill our requirements and needs. It can have portals for vendors, suppliers, and customers. I know that they have this feature in version 10, but it still has space to improve."
  • "Our company is expanding to different countries, and business is growing. We feel that it is not good enough for the huge volume of the business."

What is most valuable?

It is quite simple, and it is suitable for medium and small businesses.

What needs improvement?

Our company is expanding to different countries, and business is growing. We feel that it is not good enough for the huge volume of the business. On-premises setup is not good enough for the overseas office. We have our onsite premises in Hong Kong, but we have a major sales office in the US. We are looking for a more efficient setup to fulfill our requirements and needs.

It can have portals for vendors, suppliers, and customers. I know that they have this feature in version 10, but it still has space to improve.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is stable. There are some limitations, but they are there because we are using quite an old version. We are using version 9.2, which is no longer supported by the SAP. When we have to find any issue or any bug, it is not easy to find a way to resolve it. This is not really a product issue.

How are customer service and technical support?

We get support from a local service provider. They also did the implementation of this solution. We have a good relationship with them for the enhancements on the software in the offices.

How was the initial setup?

Its initial setup is simple. It was not done by me, but I know that it is not so complicated to set up.

What about the implementation team?

We have a consultant firm that helps us with the setup.

What's my experience with pricing, setup cost, and licensing?

Its licensing model is good. There is a one-off payment for the software license, and after that, you only need to pay the annual maintenance fee. Compared to other cloud-based systems, this cost model is quite reasonable for SMEs.

What other advice do I have?

I would recommend this solution depending on the nature and the size of the business. For SMEs with a simple business model, SAP Business One is good enough to meet their needs, but for big enterprises, SAP ECC would be more suitable.

I would rate SAP Business One a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ERP Project Manager & Managing Consultant at Liwa Education, Iranfava
Real User
Mar 4, 2021
Customizable with an easy initial setup and a simple interface
Pros and Cons
  • "It offers users a rather simple interface."
  • "The customization features are the solution's most valuable aspect, as you can make user-defined fields and user-defined forms that make life very easy for the business, and the fact that you can do some customization without going into any coding is great."
  • "In terms of business processes, the production could use improvement."
  • "If I compare it to bigger ERPs, I'd like to see some more time management options and maybe some better expense management features."

What is our primary use case?

I primarily implement the solution for manufacturing companies.

How has it helped my organization?

The solution has helped with inventory, especially. Having the right inventory figures in the system has really helped companies. It's helpful in making cash orders for sales better due to the fact that the ordering approval process is streamlined. 

What is most valuable?

The customization features are the solution's most valuable aspect. You can make user-defined fields and user-defined forms and those make life very easy for the business. The fact that you can do some customization without going into any coding is great. 

It offers users a rather simple interface. I like its interface as it is nice and compact. It's user-friendly and easy to navigate.

The initial setup isn't too complicated.

What needs improvement?

If I compare it to bigger ERPs, I'd like to see some more time management options and maybe some better expense management features.

In terms of business processes, the production could use improvement. There could be more maintenance fields.

In some places, there are still many areas that could be enhanced. 

For how long have I used the solution?

I've been working with the solution for a long time. It's likely been over five years at this point.

What do I think about the stability of the solution?

I haven't noticed any problems with stability. Security-wise, I don't see any issues in the backend of the SQL server. It's okay due to the fact that it is closed off. The reports can become heavy on SQL, so it sometimes slows down.

In general, I haven't dealt with bugs or glitches and it doesn't crash or freeze.

What do I think about the scalability of the solution?

If the solution was more customizable, it would be more scalable. We can scale it to some extent. However, it could be a bit better. 

How are customer service and technical support?

Typically, the partner or consultant provides technical support, and not the company itself. I wouldn't be able to directly comment on their own technical support. I don't have enough insight into it.

How was the initial setup?

The initial setup isn't too complex. It's very straightforward. There is an implementation center for Business One, however, I didn't use any of it during this project. The project management activities in terms of the initial setup sometimes require authorization instead of initialization and it should maybe be better. In general, though, it's pretty logical.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty good. It's not bad if you compare it to other software on the market - such as Microsoft GP or AX.

What other advice do I have?

Due to the countries I work in, largely on-premises deployments are the norm and are preferred.

I used to work with different companies for Business One because my main job is as an implementer. I work as an ERP manager as well, however, my main work is implementation.

I would rate the solution at a nine out of ten. We've been mostly very happy with the product.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementor
PeerSpot user
Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
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Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.