Name: SAP Business One
Brand: SAP
Rating: 4.1 (98 reviews)

reviewer1772496

General Manager at a tech services company with 11-50 employees

Feb 10, 2022

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It's a complete system that covers accounting, the supply chain, and production

Pros and Cons

"Setting up Business One is straightforward. It took us about three months to deploy Business One on AWS."

"I would like SAP to replace Business One's fixed Web client with a native Web solution. Right now, their remote access is based on RVP. We have to access the solution through a Windows-based client. It's not a native Web interface."

What is our primary use case?

Business One is an ERP system that covers accounting, supply chain, production, etc.

What needs improvement?

I would like SAP to replace Business One's fixed Web client with a native Web solution. Right now, their remote access is based on RVP. We have to access the solution through a Windows-based client. It's not a native Web interface.

For how long have I used the solution?

I've been using Business One for two years.

What do I think about the stability of the solution?

Business One is stable.

Buyer's Guide

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What do I think about the scalability of the solution?

Business One is scalable. About 25 people in the company are currently using it.

How are customer service and support?

I'm very satisfied with SAP's technical support. They took action on our issue quickly.

Which solution did I use previously and why did I switch?

I previously used SAGE and a couple of other solutions, but Business One is the best.

How was the initial setup?

Setting up Business One is straightforward. It took us about three months to deploy Business One on AWS.

What's my experience with pricing, setup cost, and licensing?

We pay for a yearly license.

What other advice do I have?

I rate Business One eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

reviewer1772382

Founder and CEO at a tech services company with 51-200 employees

Feb 7, 2022

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Good support for add-ons, very stable, and ideal for SMBs

Pros and Cons

"Add-ons that can be implemented are most valuable."

"It could have RPA automation and RPA elements. There could also be add-ons for a Document Management System and Warehouse Management System."

What is our primary use case?

We are a reseller, and it is used in different industries, such as the manufacturing industry, perfume industry, steel fabrication, distribution, etc.

We are selling both on-premises and cloud versions, but it is more on-premises.

What is most valuable?

Add-ons that can be implemented are most valuable.

What needs improvement?

It could have RPA automation and RPA elements. There could also be add-ons for a Document Management System and Warehouse Management System.

For how long have I used the solution?

We have been selling SAP Business One for the last five years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. You can add any number of users.

It is ideal for the mid-sized market. In Dubai, there are a lot of SMBs, and it is ideal for them.

How are customer service and support?

We are providing the support, and we get good support from SAP. I am satisfied with their performance.

How was the initial setup?

It is straightforward. Its implementation takes about two months.

For its implementation, from the client-side, we need about three people. One finance manager should be there.

What other advice do I have?

I would recommend this solution. I would recommend looking at the case studies and implementations done by a reseller. You should see if they have implemented it in a similar industry. You should also write a list of your specific requirements on paper.

I would rate it a nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer.