We use Business One for finance, order management, and inventory.
Software Developer at a consultancy with 11-50 employees
I like the monthly order management capabilities
Pros and Cons
- "I like the monthly order management features."
- "Business One lacks built-in HR features."
What is our primary use case?
How has it helped my organization?
Business One is helpful when the company wants to change a process because it tells you the best practices for a company of the same size.
What is most valuable?
I like the monthly order management features.
What needs improvement?
Business One lacks built-in HR features.
Buyer's Guide
SAP Business One
June 2026
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
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For how long have I used the solution?
I have used SAP Business One for one or two years.
What do I think about the stability of the solution?
I rate Business One seven out of 10 for stability.
What do I think about the scalability of the solution?
I rate Business One seven out of 10 for scalability.
How are customer service and support?
We use a partner for support.
How was the initial setup?
I rate Business One four out of 10 for ease of implementation.
What's my experience with pricing, setup cost, and licensing?
The price depends on your use case. We have to pay extra for a third-party HR solution because SAP doesn't have that.
What other advice do I have?
I rate SAP Business One eight out of 10. My advice is to be ready to implement your ERP. Before selecting an ERP and starting the project, you must have a conversation with your users and clearly define your requirements. You need to familiarize them with the concept of an ERP so they can help you implement the project.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP Consultant at Quadricit
User-friendly, effective business module, and scales well
Pros and Cons
- "The most valuable feature of SAP Business One is its user-friendly and useful business module."
- "The solution could improve by having better integration with other systems and reporting."
What is our primary use case?
I was using this solution for small to medium-sized businesses.
How has it helped my organization?
The solution has helped customers because it is more user-friendly than the SAP ERP.
What is most valuable?
The most valuable feature of SAP Business One is its user-friendly and useful business module.
What needs improvement?
The solution could improve by having better integration with other systems and reporting.
For how long have I used the solution?
I have been using SAP Business One for approximately 10 years.
What do I think about the stability of the solution?
I rate the stability of SAP Business One an eight out of ten.
What do I think about the scalability of the solution?
I rate the scalability of SAP Business One an eight out of ten.
How are customer service and support?
I rate the support of SAP Business One a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup of the solution is straightforward.
What about the implementation team?
We used less than 10 people to deploy the solution.
What was our ROI?
I have seen a return on investment using SAP Business One.
What's my experience with pricing, setup cost, and licensing?
I rate the price of SAP Business One a seven out of ten.
What other advice do I have?
I would recommend this solution to others. It is a good solution.
I rate SAP Business One an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
SAP Business One
June 2026
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,495 professionals have used our research since 2012.
Information Technology Business Development Manager at Softcore Solutions Pvt. Ltd
Strong production capabilities, highly scalable, and reduces management personnel
Pros and Cons
- "SAP Business One has valuable and helpful features for standard utilities, such as sales, purchasing, inventory, and finance, including Indian localization. Additionally, it is strong in the area of production. It has enhanced capabilities in advanced production planning, maintenance, and other features as needed through the use of add-ons provided by partners. These add-ons run within the solution and can be provided to customers based on their specific production needs."
- "The standard SAP Business One is sufficient for the Indian region. There is no need for further enhancement as custom solutions can be designed and developed to meet specific needs. For example, HR and payroll is not a standard feature of the solution, but they can be created as a separate custom solution. However, payroll is not a standard function due to the varying norms and regulations across India's 29 states and union territories. Therefore, a standard payroll solution cannot be provided by SAP to add utility and features. Adding it would lead to different versions of the solution and more complexity in managing them. However, it would be useful to have addons to cover the other states which have different regulations."
What is our primary use case?
The main use case for SAP Business One is for small and medium-sized enterprises in various industries, such as manufacturing, trading, and services. It can be implemented across various domains.
What is most valuable?
SAP Business One has valuable and helpful features for standard utilities, such as sales, purchasing, inventory, and finance, including Indian localization. Additionally, it is strong in the area of production. It has enhanced capabilities in advanced production planning, maintenance, and other features as needed through the use of add-ons provided by partners. These add-ons run within the solution and can be provided to customers based on their specific production needs.
What needs improvement?
The standard SAP Business One is sufficient for the Indian region. There is no need for further enhancement as custom solutions can be designed and developed to meet specific needs. For example, HR and payroll is not a standard feature of the solution, but they can be created as a separate custom solution. However, payroll is not a standard function due to the varying norms and regulations across India's 29 states and union territories. Therefore, a standard payroll solution cannot be provided by SAP to add utility and features. Adding it would lead to different versions of the solution and more complexity in managing them. However, it would be useful to have addons to cover the other states which have different regulations.
For how long have I used the solution?
I have been using SAP Business One for approximately 12 years.
What do I think about the stability of the solution?
SAP Business One is highly stable in regions or countries where the taxation norms are simple, such as European and American companies. However, in regions such as India or Asia, where more customizations are required, it may be less stable. In those cases, support would be needed to manage stability.
I rate the stability of SAP Business One an eight out of ten.
What do I think about the scalability of the solution?
The scalability of SAP Business One is great. It is highly scalable and can be designed and developed to add any kind of features and functionalities required. Additionally, it is highly integrable with other third-party applications.
I rate the scalability of SAP Business One a ten out of ten.
How are customer service and support?
The support typically provides query resolution for the customers and customization if it is required.
I rate the support from SAP Business One a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of SAP Business One is straightforward, but it depends on the specific processes and requirements of the organization. It may need to be configured to fit the organization's needs.
The implementation for a trading company will take a minimum of two and a half months. If it is a manufacturing company, the time can be higher, approximately eight to nine months.
I rate the initial setup of SAP Business One an eight out of ten.
What about the implementation team?
We used three to four technical people for the implementation of the solution.
What was our ROI?
Utilizing SAP Business One can greatly reduce the people needed for management and time efforts for the organization. Additionally, when it comes to managing inventory, using the solution can lead to a significant ROI by reducing leakage and inefficiencies. We estimate that by using this system, inventory management costs can be reduced by five to eight percent.
I rate the ROI from SAP Business One an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
The price of SAP Business One is not comparable to other solutions. SAP is a well-known brand, and its price is on the higher side. However, if the solution offers the right fit for an organization the price is not a major concern for those who choose to use it.
There are two main types of licenses, one for administrative management and the other for users. Users are the ones who input the transactions. In addition, there are other licenses, such as integration licenses that are provided as needed. However, generally, there are two types of licenses.
What other advice do I have?
SAP Business One does require annual maintenance and support from the partner who implemented the solution after implementation. We provide maintenance to our customers the solution.
A dedicated team is responsible for providing support services for SAP Business One, consisting of approximately 32 individuals. This support is available 24 hours a day, seven days a week as customers are located in various time zones, including India, Asia Pacific, the Middle East, and European countries.
I rate SAP Business One a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Project Manager at a tech services company with 51-200 employees
A scalable solution, but it can be improved by allowing customers to move to cloud
Pros and Cons
- "The solution is scalable."
- "More support can be provided on the web client end."
What is our primary use case?
Our primary use case for the solution is as implementers for our customers.
What is most valuable?
The most valuable feature depends on the requirements.
What needs improvement?
The solution can be improved by allowing customers to move to the cloud. Additionally, more support can be provided on the web client end.
For how long have I used the solution?
We have been using the solution for a year and are currently using version 10.
What do I think about the scalability of the solution?
The solution is scalable. There are currently six users utilizing the solution.
How was the initial setup?
The initial setup is not difficult for on-premises but difficult for cloud. Implementation took approximately six months.
What other advice do I have?
I rate the solution a six out of ten. The solution is good but can be improved by providing options for the solution to be moved to cloud.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Vice President at ITOSS Solutions India Pvt. Ltd.
Cheap and user-friendly
Pros and Cons
- "Business One's best feature is that all the modules are integrated."
- "Business One would be improved with a customization option."
What is most valuable?
Business One's best feature is that all the modules are integrated. It's also a very simple solution.
What needs improvement?
Business One would be improved with a customization option.
For how long have I used the solution?
I've been working with Business One for eight years.
What do I think about the stability of the solution?
Business One is very stable.
What do I think about the scalability of the solution?
Business One is very scalable and can be used in multiple locations with a global license.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
I would rate Business One's pricing five out of five.
Which other solutions did I evaluate?
I evaluated Microsoft Dynamics and Oracle NetSuite. The Microsoft solution costs more, and they have add-ons instead of customization.
What other advice do I have?
I would recommend Business One because it's cheap and user-friendly, and I would give it an overall rating of eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner and Reseller
Senior Director - Finance Transformation at a comms service provider with 501-1,000 employees
A stable and all-in-one solution for small businesses
Pros and Cons
- "This is an all-in-one ERP solution for small businesses; everything is linked, and once you have this, you have all the features available in SAP, including PR, inventory items, journal entry, and project management features."
- "I would love to have more reporting capabilities. It should have an embedded BI engine. Currently, I have to maintain an additional system for BI."
What is our primary use case?
We have it for ERP use. It's mainly for finance use.
How has it helped my organization?
It's very beneficial because everybody is using the same software and the same coding, which makes it very easy to consolidate.
What is most valuable?
This is an all-in-one ERP solution for small businesses. Everything is linked. Once you have this, you have all the features available in SAP. You have PR, inventory items, journal entry, and project management features.
What needs improvement?
HR and project management areas could be better.
I would love to have more reporting capabilities. It should have an embedded BI engine. Currently, I have to maintain an additional system for BI.
For how long have I used the solution?
I have been using this solution for 10 years.
What do I think about the stability of the solution?
It's stable. We didn't have any problems.
What do I think about the scalability of the solution?
It's scalable. You need one database for one legal entity. Those databases are in the cloud. They are out there on the same server, but you need to manage them separately. It's not a unified database. There is a separate database for each legal entity, which is the main difference between this SAP and the big SAP.
We have around 50 users who are using this solution. Its users are finance people, and then we have one internal developer who does the maintenance and upgrades and provides support.
How are customer service and support?
We don't usually need support, and if we need it, usually we have local partners for support. It's something that fits with the system. It's stable and once in a year or two, we do an upgrade if the new features are justified.
Which solution did I use previously and why did I switch?
We didn't use any other solution previously.
How was the initial setup?
I wasn't there during the setup, but you need to know the system in order to set it up. If you know, it's not a complicated setup. If your data is ready, the setup can be done in two weeks.
What other advice do I have?
It depends on what your needs are. It's very good for small businesses, and if the main challenge is the setup, then you would need a professional to do that. You need to know the system. It's not Excel that you can just sit down and play. It requires setup, migration, and coding. You need to know what you are doing, but it's not difficult if you know what you are doing.
I would rate it an eight out of ten because of the reporting or BI engine. It should have an embedded BI engine.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Independent Consultant at Bosch&Cia
Powerful with good integrations and excellent online documentation
Pros and Cons
- "It's very powerful and very complete."
- "The parametrization and the integration of all the models is great, all the models are integrated well, the UX experience is also very good, and the solution is very powerful and very complete."
- "You get support through the vendor, not SAP directly. If your vendor is good, you get good support. If it is not a good vendor, the support is very bad."
What is our primary use case?
Both of our customers are retailers - one in the construction sector and other with automotive parts. We have a great number of items and clients in both enterprises.
We can use the solution to guarantee the enterprise, the technology platform. We've been working with COBOL and SQL for more than 20 years, and we have to migrate to a platform with international knowledge or experience.
We have experience in ERP development and also the technological projection for the short and long term. That's why we chose to work with SAP Business One.
What is most valuable?
The parametrization and the integration of all the models is great. All the models are integrated well.
The UX experience is also very good.
It's very powerful and very complete.
The setup is pretty straightforward.
It's a scalable product.
It is quite stable.
The solution offers excellent online documentation.
It seems that SAP is always giving you much more tips and upgrades than you are expecting.
What needs improvement?
Business One has a lot of data in each model, and it should be quite important to make the UX or interface for end users more simple. We can do it with other software and with some user interface that comes with SAP, however, that is perhaps the one meaningful issue to solve.
When you want to work with data master items, there is no good manner to classify or to group the items. We have to do it with user information. They really need better classification of items. We have a lot of items, and SAP Business One comes only with one parameter to group the items and 64 properties. However, that is not what the system needs at all.
There's not much that needs fixing. It's been a very good experience through the years.
You get support through the vendor, not SAP directly. If your vendor is good, you get good support. If it is not a good vendor, the support is very bad.
For how long have I used the solution?
I've used the solution for ten years. I started using it in 2012.
What do I think about the stability of the solution?
It's stable and reliable. The performance is good. There are no bugs or glitches.
What do I think about the scalability of the solution?
The solution scales well.
I am working with 200 end users now, and it seems that the two people we have for support of the ERP is good.
How are customer service and support?
We have the contact and support of the partner that sold us the SAP application. Therefore, support comes through a third party.
From the vendor, support is very good. In some areas, we must view and understand the topics through information on the web, not directly through them.
SAP doesn't give us support directly. The support of SAP is with partner intermediation. However, you must study and learn from the web every time. That's key for understanding and giving good support for the software.
We had to change partners to get a better support system in place and now they are good. The documentation, however, is stellar, and I would rate what's online a ten out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
After you know stuff about the software, it's easy.
YOu only need two or three people to put up the solution. They are specialists.
What other advice do I have?
I'm a consultant and a user. We consider ourselves a partner.
It's a very good product. Whoever wants to buy this product, needs to understand how SAP works through a partner or directly. The enterprise must have a technical counterpart with a lot of experience, real experience since the software doesn't work alone. It's very good software, however, if you depend exclusively on the partner, that doesn't work very well.
I'd rate the solution ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
SAP B1 FUNCTIONAL CONSULTANT at Silver Touch
Recommended for anybody looking for a good ERP
Pros and Cons
- "SAP Business One is very stable, and I would rate its performance as ten out of ten."
- "If SAP Business One is managed efficiently, it can definitely give you a good return on your investment."
- "Areas for improvement are the operating mechanisms, authorization of the production process, and sales cycle automation."
What is our primary use case?
I primarily use SAP Business One for recording daily documents.
What needs improvement?
Areas for improvement are the operating mechanisms, authorization of the production process, and sales cycle automation.
For how long have I used the solution?
I've been using SAP Business One for three years.
What do I think about the stability of the solution?
SAP Business One is very stable, and I would rate its performance as ten out of ten.
What do I think about the scalability of the solution?
SAP Business One's scalability is perfect.
How was the initial setup?
The initial setup was very straightforward, and implementation took less than six months.
What about the implementation team?
We hired a consultant.
What was our ROI?
If SAP Business One is managed efficiently, it can definitely give you a good return on your investment. I would rate our ROI as five out of five.
What's my experience with pricing, setup cost, and licensing?
SAP Business One is moderately priced. If any kind of development is required, it will incur an additional cost.
What other advice do I have?
I would recommend SAP Business One to anybody looking for a good ERP and would rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Sales Manager BI at Exxis
Useful sales module, helpful support, and reasonably priced
Pros and Cons
- "The most valuable features of SAP Business One on AWS are the CRM and the sales module."
- "The technical support from SAP Business One on AWS is great."
- "SAP Business One on AWS could improve by adding more functionality to the web client."
What is most valuable?
The most valuable features of SAP Business One on AWS are the CRM and the sales module.
What needs improvement?
SAP Business One on AWS could improve by adding more functionality to the web client.
For how long have I used the solution?
I have been using SAP Business One on AWS for approximately 10 years.
What do I think about the scalability of the solution?
We have approximately 30 users using SAP Business One on AWS in our organization.
How are customer service and support?
The technical support from SAP Business One on AWS is great.
How was the initial setup?
The initial setup of SAP Business One on AWS is relatively easy. The full implementation took us approximately six months.
What's my experience with pricing, setup cost, and licensing?
The price of SAP Business One on AWS is reasonable for what we use it for.
What other advice do I have?
I rate SAP Business One on AWS a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Accountant at a financial services firm with 51-200 employees
Simple data entries, one click financial statements, and scalable
Pros and Cons
- "The most valuable features of SAP Business One are that it has plenty of features and an easy general ledger entry. Additionally, we have an internal team that supports the solution and they provide is good. The solution is easy for us to support."
- "SAP Business One has improved the way we work because we used to have to enter manually, such as filling in invoices, and using SAP Business One has made our accountant's work a lot easier, as all the accountants worldwide use the SAP software because they can create financial statements with a click of a button, which is amazing."
- "SAP Business One could improve by automatically inputting exchange rates in the software. We currently have to enter them manually to find the appropriate exchange rates from a website. If it could be done with one click it would be helpful and more straightforward."
- "SAP Business One could improve by automatically inputting exchange rates in the software."
What is our primary use case?
SAP Business One has been used in my organization to make life easier for us accountants to implement our financial statements, create our AR invoices, and our general ledgers.
How has it helped my organization?
SAP Business One has improved the way we work because we used to have to enter manually, such as filling in invoices. Using SAP Business One has made our accountant's work a lot easier. All the accountants worldwide use the SAP software because they can create financial statements with a click of a button. It's amazing.
What is most valuable?
The most valuable features of SAP Business One are that it has plenty of features and an easy general ledger entry. Additionally, we have an internal team that supports the solution and they provide is good. The solution is easy for us to support.
What needs improvement?
SAP Business One could improve by automatically inputting exchange rates in the software. We currently have to enter them manually to find the appropriate exchange rates from a website. If it could be done with one click it would be helpful and more straightforward.
We have one person in our IT department that does the maintenance and support of this solution.
For how long have I used the solution?
I have been using SAP Business One for approximately eight years.
What do I think about the stability of the solution?
We have SAP Business One on a hybrid server which is very stable and it doesn't lag. We do not have issues with the login, it is fast.
What do I think about the scalability of the solution?
SAP Business One is scalable.
I use the SAP Business One daily. We have over 20 accountants and our reconciliation department is using the solution.
Which solution did I use previously and why did I switch?
I have not used another solution previously.
How was the initial setup?
The initial setup of SAP Business One was straightforward. The
I rate the initial setup of SAP Business One a five out of five.
What about the implementation team?
We used a third-party consultant to do the implementation of SAP Business One.
What was our ROI?
The return on investment from SAP Business One is great.
I rate the return of investment from SAP Business One a five out of five.
What's my experience with pricing, setup cost, and licensing?
The price of SAP Business One is not expensive for the features and the benefits it provides.
I have not found there to be any additional fees other than the standard license.
I rate the price of SAP Business One a five out of five.
Which other solutions did I evaluate?
I did not evaluate any other solutions because SAP Business One is the best.
What other advice do I have?
My advice to others is SAP Business One is one of the best accounting software in the market right now. Using it has made my life much easier.
I rate SAP Business One a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros
sharing their opinions.
Updated: June 2026
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