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reviewer1540719 - PeerSpot reviewer
Delivery Head, Emergys India at a computer software company with 501-1,000 employees
Real User
High availability, helpful support, and increased operation transparency
Pros and Cons
  • "The most valuable feature of SAP Business One is the price and reputation of the vendor. The solution is widely accepted around the world."
  • "The analytics data capabilities could improve which will provide businesses with much more insight into how their companies are performing."

What is our primary use case?

SAP Business One is an Enterprise Resource Planning (ERP) software that enables businesses to oversee various domains, including financial management, inventory control, equipment tracking, supply chain management, and sales operations.

The solution can be deployed on-premise and on the cloud. There is no limitation on what cloud provider can be used.

What is most valuable?

The most valuable feature of SAP Business One is the price and reputation of the vendor. The solution is widely accepted around the world.

What needs improvement?

The analytics data capabilities could improve which will provide businesses with much more insight into how their companies are performing.

For how long have I used the solution?

I have been using SAP Business One for approximately 14 years.

Buyer's Guide
SAP Business One
June 2025
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,632 professionals have used our research since 2012.

What do I think about the stability of the solution?

SAP Business One is a reliable solution.

I rate the stability of SAP Business One a nine out of ten.

What do I think about the scalability of the solution?

The solution can be used for multinational and small-sized companies.

We have customers with 10 to 300 people using the solution.

The solution can scale well.

I rate the scalability of SAP Business One a nine out of ten.

How are customer service and support?

The support from SAP Business One is helpful.

I rate the support of SAP Business One a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not used a similar solution to SAP Business One.

How was the initial setup?

The installation process requires time to complete and it is complex. It is an enterprise-grade solution. The solution could take approximately two to three months to implement.

What about the implementation team?

There is an expert needed to implement the solution. We do the implementation of the solution for our customers.

What was our ROI?

Based on our past collaborations with other clients, we've found that they benefit from increased transparency in their supply chain, order management, payment collections, and financial operations. This is precisely why the solutions are highly favored across diverse use cases.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable. 

The licensing cost of the solution depends on the geography, but SAP provides discounts. There are implementation cost 

What other advice do I have?

Two consultants are sufficient for the maintenance of this solution.

I would recommend this solution to others.

I rate SAP Business One a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Software Developer
Real User
I like the monthly order management capabilities
Pros and Cons
  • "I like the monthly order management features."
  • "Business One lacks built-in HR features."

What is our primary use case?

We use Business One for finance, order management, and inventory. 

How has it helped my organization?

Business One is helpful when the company wants to change a process because it tells you the best practices for a company of the same size.

What is most valuable?

I like the monthly order management features. 

What needs improvement?

Business One lacks built-in HR features.

For how long have I used the solution?

I have used SAP Business One for one or two years.

What do I think about the stability of the solution?

I rate Business One seven out of 10 for stability. 

What do I think about the scalability of the solution?

I rate Business One seven out of 10 for scalability.

How are customer service and support?

We use a partner for support. 

How was the initial setup?

I rate Business One four out of 10 for ease of implementation.

What's my experience with pricing, setup cost, and licensing?

The price depends on your use case. We have to pay extra for a third-party HR solution because SAP doesn't have that.

What other advice do I have?

I rate SAP Business One eight out of 10. My advice is to be ready to implement your ERP. Before selecting an ERP and starting the project, you must have a conversation with your users and clearly define your requirements. You need to familiarize them with the concept of an ERP so they can help you implement the project. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
SAP Business One
June 2025
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,632 professionals have used our research since 2012.
Vice President at ITOSS Solutions India Pvt. Ltd.
Reseller
Cheap and user-friendly
Pros and Cons
  • "Business One's best feature is that all the modules are integrated."
  • "Business One would be improved with a customization option."

What is most valuable?

Business One's best feature is that all the modules are integrated. It's also a very simple solution.

What needs improvement?

Business One would be improved with a customization option.

For how long have I used the solution?

I've been working with Business One for eight years.

What do I think about the stability of the solution?

Business One is very stable.

What do I think about the scalability of the solution?

Business One is very scalable and can be used in multiple locations with a global license.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

I would rate Business One's pricing five out of five.

Which other solutions did I evaluate?

I evaluated Microsoft Dynamics and Oracle NetSuite. The Microsoft solution costs more, and they have add-ons instead of customization.

What other advice do I have?

I would recommend Business One because it's cheap and user-friendly, and I would give it an overall rating of eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner and Reseller
PeerSpot user
reviewer1417398 - PeerSpot reviewer
Team Lead at a tech services company with 51-200 employees
Real User
Beneficial flexibility, useful accounting functionality, and widely used
Pros and Cons
  • "SAP Business One has many valuable features. It is highly flexible and has a solid background in accounting that is localized in a lot of countries. This makes it very user-friendly for a lot of different situations."
  • "There are a lot of good improvements coming out in every version. They release a new version every quarter, with all new up-and-coming things on each one. However, it might be lacking specifications for the specific verticals. However, SAP Business One is a generic tool. It's very widely used, and I understand why it's not into each vertical. There are solution partners available out there to give it those extra areas of what it needs, but this is depending on what kind of business you run."

What is our primary use case?

We use SAP Business One as a resource planning tool. You can manage your business with it.

What is most valuable?

SAP Business One has many valuable features. It is highly flexible and has a solid background in accounting that is localized in a lot of countries. This makes it very user-friendly for a lot of different situations.

What needs improvement?

There are a lot of good improvements coming out in every version. They release a new version every quarter, with all new up-and-coming things on each one. However, it might be lacking specifications for the specific verticals. However, SAP Business One is a generic tool. It's very widely used, and I understand why it's not into each vertical. There are solution partners available out there to give it those extra areas of what it needs, but this is depending on what kind of business you run.

For how long have I used the solution?

I have been using SAP Business One for approximately 18 years.

What do I think about the stability of the solution?

The solution is stable, I have no worries about using it.

What do I think about the scalability of the solution?

The scalability of SAP Business One is good.

How are customer service and support?

I am the technical support of the solution.

How was the initial setup?

The implementation can be difficult if you do not know what to do. As long as you have a good plan on how to implement it, it's straightforward.

What about the implementation team?

The maintenance of the solution depends on the size of the business that the solution has been implemented. You could have anywhere from one person to a full-blown team doing the maintenance depending on the size of the business.

What's my experience with pricing, setup cost, and licensing?

If you are in the US or Canadian the costs of SAP Business One could vary per license, it can be anywhere between $2,000 tor $5,000.

What other advice do I have?

My advice to others is to know their needs and how they want to implement them. They will benefit by having a good plan on what is required in the solution.

I rate SAP Business One an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1198704 - PeerSpot reviewer
CFO at a comms service provider with 51-200 employees
Real User
Provides all the financial features and control for small and mid-sized companies
Pros and Cons
  • "The SAP Business One is simple and it provides us the control we need."
  • "Overall, the integration and the reports can be better."

What is our primary use case?

We are using SAP Business One as an ERP for the company, mainly for the financial but also for logistics. We are an association and we don't have billing so most of the things that we are using it for are in the accounting and financial. We have some products to use on the logistics side.

What is most valuable?

The SAP Business One is simple and it provides us the control we need. Our company is not a huge company so when we were looking for the system we are looking for something that was not so expensive but could provide all the financial features and control for the company. I think for small and mid-sized companies, it's very nice. Also, we were not looking for something that's on premises. It was very important for us that it be on the cloud.

SAP Business One is cheaper than most of the systems. We are not looking for all the infrastructure, but it should provide features where we can have all the financial, control, and logistics covered.

What needs improvement?

Every time that we want to integrate with another system that we have, there are not so many APIs that are available. All our systems are on the cloud, so the APIs that are available should be easier to integrate with other systems. Another issue is that the reports are not so good looking. It's not a good looking report. But for us it's not an important thing now. The integration issue is more important because we have some systems that sometimes we need to integrate and we need to adjust some things in the APIs.

Overall, the integration and the reports can be better.

For how long have I used the solution?

We have been using SAP Business One for two years, since 2020.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

I can't tell you about scalability because we are not demanding so much from the system. But the system has a great deal of information, and I'm not concerned about if we need to use the system with a lot of information.

We have around 10 people that are using SAP Business One, mainly for financial tax reasons, but much more on the contract side for controlling the contracts for our supply. I think most of these 10 people are not for maintenance but to input data.

As we have everything on the cloud we are not customizing anything, we are not demanding anything on maintenance or changing stuff. For example, we are making an integration with a travel system so we bought hours to adjust APIs and then implement it.

We don't have plans to expand more because our company was built for one purpose. And probably when we finish the project, we need to close the company so we are not investing so much in the systems.

How are customer service and support?

Technical support is good, but we are not having problems. You know much more about the support when you have serious problems. We never had a serious problem that the system stopped working, or something like that. Everything is working. Support for me is good. But we are not demanding so much from support.

How was the initial setup?

We had some difficulties on the logistics piece. When we implemented it, we did some customizing for what we needed and it took time for the consulting company to do it and we had some difficulties at that time because we were supposed to go live when the pandemic started. So, to not wait a long time, we chose some important stuff for us to go live and it demanded a little bit more time to adjust the customization. This is not so easy when you have something a little different than the standard.

Initial setup is medium. We took around three months to go live with the financial part. Then, they took almost one year to deploy the other logistics parts.

What's my experience with pricing, setup cost, and licensing?

If I'm not wrong, we are paying around $4,000 monthly for everything - licensing and cloud.

Which other solutions did I evaluate?

We compared it with Microsoft. Three companies that we checked were SAP, Microsoft, and there are other local companies that we have here in Brazil.

The pricing for each was very close. It was not very different from Microsoft to SAP Business One at that time.

What other advice do I have?

For what we require and use it for, on a scale of one to ten, I would give SAP Business One a nine.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Software Engineer at a tech services company with 1,001-5,000 employees
Real User
Plenty of features, priced well, and simple implementation
Pros and Cons
  • "I have been happy with the intern purchases, and finance, such as banking."
  • "SAP Business One could improve asset management, inventory management, banking system, and production. Additionally, SAP Business One did not deduct TDS, withholding tax on payments."

What is our primary use case?

We are using SAP Business One for finance, purchase, sales, and inventory management.

What is most valuable?

I have been happy with the intern purchases, and finance, such as banking.

What needs improvement?

SAP Business One could improve asset management, inventory management, banking system, and production. Additionally, SAP Business One did not deduct TDS, withholding tax on payments. 

There have been some compliance effectiveness issues here in India. For example, in asset management, and business partner management.

In the next version of SAP Business One, they should add seemly integration and advanced functionality compliance.

For how long have I used the solution?

I have been using SAP Business One for approximately six years.

What do I think about the stability of the solution?

 SAP Business One has been stable.

What do I think about the scalability of the solution?

I would rate the scalability of SAP Business One a six out of ten. The stability could improve.

I cannot rely on the complete functionality if I implement SAP Business One in my company. For example, if I implement Business One CRM and I cannot rely on it. It is the same with campaign management. It has some functions, but it's not 100% functional, which I can use for my company. We cannot only use this solution in my company because it lacks some functionality.

How are customer service and support?

When you use the technical support you have to route through your implementation partner. Our implementation partner sometimes tells us that our issue or inquiry is not supported in the standard product functionality. He always rejects it. My experience with SAP technical team, it's not good.

How was the initial setup?

The setup of SAP Business One is easy.

What's my experience with pricing, setup cost, and licensing?

The price of SAP Business One is reasonable.

What other advice do I have?

I would recommend this solution to others.

I rate SAP Business One an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Asim Nilose - PeerSpot reviewer
COO at INDIBA
Reseller
Top 5
Reliable and scalable, but add-ons could be integrated
Pros and Cons
  • "We have been satisfied with the technical support."
  • "The solution could improve by providing HR payroll, quality control, and maintenance. These are the missing features which we have to use add-ons solutions to provide the functionality."

What is our primary use case?

Our clients are mostly in the manufacturing and services industry. The companies in the manufacturing industry are in many areas, such as Consumer Packaged Goods, engineering, and project construction. We are using all the solutions core modules, sale, purchase, inventory, and manufacturing.

What needs improvement?

The solution could improve by providing HR payroll, quality control, and maintenance. These are the missing features which we have to use add-ons solutions to provide the functionality.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

We have been satisfied with the technical support.

How was the initial setup?

We have done the installation of this solution many times and it has become straightforwward.

What's my experience with pricing, setup cost, and licensing?

We are on a perpetual license for SAP Business One and the price it should be less expensive when comparing it to other solutions.

What other advice do I have?

I would recommend this solution to others. However, there are other solutions with features that could be a better fit for your use cases.

I rate SAP Business One a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Head Of IT at Interwood Mobel Pvt Ltd
Real User
Reasonable price, good Sales CRM and Financials, but not suitable for manufacturing and needs SCM and payroll process
Pros and Cons
  • "Sales CRM and Financials are most valuable."
  • "It is limiting in terms of the in-between communication for manufacturing. We are suffering from a lot of issues in production. We are now considering S/4HANA, and we are also looking for some customized tools to integrate with SAP Business One."

What is most valuable?

Sales CRM and Financials are most valuable.

What needs improvement?

It is limiting in terms of the in-between communication for manufacturing. We are suffering from a lot of issues in production. We are now considering S/4HANA, and we are also looking for some customized tools to integrate with SAP Business One.

It should have SCM and the payroll process for workers.

For how long have I used the solution?

I have been using this solution since 2018.

How are customer service and technical support?

SAP's technical support is average. They are not too good but also not too bad.

Which solution did I use previously and why did I switch?

We were working with legacy Oracle Customize.

How was the initial setup?

Its initial setup is easy. It is not too complex.

What's my experience with pricing, setup cost, and licensing?

Its price is reasonable. We have about 200 licenses. We have to pay every year for the license.

What other advice do I have?

A big sales organization that is not into manufacturing can use SAP Business One.

I would rate SAP Business One a six out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
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Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.