SAP Business One Reviews

Our primary use case for the solution is as implementers for our customers.

The most valuable feature depends on the requirements.

The solution can be improved by allowing customers to move to the cloud. Additionally, more support can be provided on the web client end.

We have been using the solution for a year and are currently using version 10.

The solution is scalable. There are currently six users utilizing the solution.

The initial setup is not difficult for on-premises but difficult for cloud. Implementation took approximately six months.

I rate the solution a six out of ten. The solution is good but can be improved by providing options for the solution to be moved to cloud.

Business One's best feature is that all the modules are integrated. It's also a very simple solution.

Business One would be improved with a customization option.

I've been working with Business One for eight years.

Business One is very stable.

Business One is very scalable and can be used in multiple locations with a global license.

The initial setup was straightforward.

I would rate Business One's pricing five out of five.

I evaluated Microsoft Dynamics and Oracle NetSuite. The Microsoft solution costs more, and they have add-ons instead of customization.

I would recommend Business One because it's cheap and user-friendly, and I would give it an overall rating of eight out of ten.

We have it for ERP use. It's mainly for finance use. 

It's very beneficial because everybody is using the same software and the same coding, which makes it very easy to consolidate.

This is an all-in-one ERP solution for small businesses. Everything is linked. Once you have this, you have all the features available in SAP. You have PR, inventory items, journal entry, and project management features.

HR and project management areas could be better. 

I would love to have more reporting capabilities. It should have an embedded BI engine. Currently, I have to maintain an additional system for BI. 

I have been using this solution for 10 years.

It's stable. We didn't have any problems.

It's scalable. You need one database for one legal entity. Those databases are in the cloud. They are out there on the same server, but you need to manage them separately. It's not a unified database. There is a separate database for each legal entity, which is the main difference between this SAP and the big SAP.

We have around 50 users who are using this solution. Its users are finance people, and then we have one internal developer who does the maintenance and upgrades and provides support.

We don't usually need support, and if we need it, usually we have local partners for support. It's something that fits with the system. It's stable and once in a year or two, we do an upgrade if the new features are justified. 

We didn't use any other solution previously.

I wasn't there during the setup, but you need to know the system in order to set it up. If you know, it's not a complicated setup. If your data is ready, the setup can be done in two weeks.

It depends on what your needs are. It's very good for small businesses, and if the main challenge is the setup, then you would need a professional to do that. You need to know the system. It's not Excel that you can just sit down and play. It requires setup, migration, and coding. You need to know what you are doing, but it's not difficult if you know what you are doing.

I would rate it an eight out of ten because of the reporting or BI engine. It should have an embedded BI engine.

Both of our customers are retailers - one in the construction sector and other with automotive parts. We have a great number of items and clients in both enterprises. 

We can use the solution to guarantee the enterprise, the technology platform. We've been working with COBOL and SQL for more than 20 years, and we have to migrate to a platform with international knowledge or experience.

We have experience in ERP development and also the technological projection for the short and long term. That's why we chose to work with SAP Business One.

The parametrization and the integration of all the models is great. All the models are integrated well. 

The UX experience is also very good.

It's very powerful and very complete.

The setup is pretty straightforward. 

It's a scalable product.

It is quite stable. 

The solution offers excellent online documentation.

It seems that SAP is always giving you much more tips and upgrades than you are expecting.

Business One has a lot of data in each model, and it should be quite important to make the UX or interface for end users more simple. We can do it with other software and with some user interface that comes with SAP, however, that is perhaps the one meaningful issue to solve. 

When you want to work with data master items, there is no good manner to classify or to group the items. We have to do it with user information. They really need better classification of items. We have a lot of items, and SAP Business One comes only with one parameter to group the items and 64 properties. However, that is not what the system needs at all.

There's not much that needs fixing. It's been a very good experience through the years.

You get support through the vendor, not SAP directly. If your vendor is good, you get good support. If it is not a good vendor, the support is very bad. 

I've used the solution for ten years. I started using it in 2012.

It's stable and reliable. The performance is good. There are no bugs or glitches. 

The solution scales well. 

I am working with 200 end users now, and it seems that the two people we have for support of the ERP is good. 

We have the contact and support of the partner that sold us the SAP application. Therefore, support comes through a third party.

From the vendor, support is very good. In some areas, we must view and understand the topics through information on the web, not directly through them. 

SAP doesn't give us support directly. The support of SAP is with partner intermediation. However, you must study and learn from the web every time. That's key for understanding and giving good support for the software.

We had to change partners to get a better support system in place and now they are good. The documentation, however, is stellar, and I would rate what's online a ten out of ten. 

Neutral

After you know stuff about the software, it's easy. 

YOu only need two or three people to put up the solution. They are specialists. 

I'm a consultant and a user. We consider ourselves a partner. 

It's a very good product. Whoever wants to buy this product, needs to understand how SAP works through a partner or directly. The enterprise must have a technical counterpart with a lot of experience, real experience since the software doesn't work alone. It's very good software, however, if you depend exclusively on the partner, that doesn't work very well.

I'd rate the solution ten out of ten.

The solution is very useful for manufacturing companies. 

The most important features are the accounting and finance features. Everything leads to finance. 

The initial setup is not too complex.

It's stable.

You can scale the solution well. 

The pricing is good.

We have some problems around here, in Business One. It's hard to have separate models. We have to make multiple forms and have problems doing that. In manufacturing, we do not have things like the actual cost of the fabric, loss of material, the various costs of raw materials, et cetera.

Some features are missing.

We'd like to see the solution support barcode features.

I've used the solution for around five years. 

The product is stable and reliable.

The solution is scalable. 

We have 125 licenses.

There are some problems in technical support in Pakistan.

I have a big license for SAP Business One, one of the 20 licenses. And S4HANA's support in Python is not ideal. Our control team many times has complained due to the slow, slow response for Business One. If you upgrade the hardware, you should get more services.

We want to move to S4HANA as it has a better design.

The product does not require a complex setup.

The pricing is pretty good. We did not find it to be too expensive.

We are consultants and have customers in Pakistan using it. 

I'd rate the solution six out of ten.

I use SAP Business One to manage my finances, warehouse inventory, and project revenue.

The accounting and project features are valuable. It's very useful for us to manage the project with their budget and use the inventory features. The way we can make changes in new fields, or make new rules with our IT department, has also been very useful.

Well, we have made some improvements like making new rules or new fields that we need for our business process. Overall, though, the processes that already exist in the tool have been very useful for us and we have been using them the way that they are and just making little customizations for our company.

Adding an HR feature would be great. SAP has another model that is only HR, but it works separately more for big companies instead of ones like ours that use Business One. If we could have something to manage HR stock, that would be great. I would also be interested in a model that would manage travel expenses.

The solution has a feature that shows you the purchase order that you put on a project and requires you to approve it to be applied to the project, but it doesn't let you move the purchase order to another project. That would be a great feature to have, because if you don't approve it, you have to delete everything and make it again, instead of just moving that purchase order to a different project. That would be really useful for us, because our company works by project, so if a purchase order is on an incorrect project, we have to delete everything and then start the process again with the new project.

My company has been using this solution since 2019, so about three years now.

The solution wasn't so stable and had some problems with speed when we used it through another cloud provider, but now that we are on AWS, it has been stable and we haven't had any problems with it.

We haven't started scaling this solution yet. We are hoping to start projects with it next year, because our next step is to connect SAP with our CRM and other tools. We already got information for business analytics with BI, which was very useful, and our next step is to integrate it with the other systems that we have.
I think we currently have 50 licenses. 

Well, we haven't used it much because I have a specialist in Business One on my team, but when we need extra support, they have been very useful.

The setup was a complex project because we hadn't previously worked with this type of tool. The integration of data and learning how it worked was the complex part, but the tool was very useful. We considered the setup to be very fast, but our internal process to use the software took us a little while. Our configuration only took three months, but it took us four more months for the full implementation.

We have an annual cost for licensing and storage in AWS. We just pay the standard fee because we make our own customizations, so we do not use the services of the partner that gives us the storage.

I think the important part is to implement the solution. It's very useful. The processes are already put in place, and you need to make your internal process fit in with the solution's process because it works. Once you have implemented the solution the way that you need it, then you can start making some adjustments, rules, or connections to other systems.

I would rate this solution as a nine out of ten.

The most valuable features of SAP Business One on AWS are the CRM and the sales module.

SAP Business One on AWS could improve by adding more functionality to the web client.

I have been using SAP Business One on AWS for approximately 10 years.

We have approximately 30 users using SAP Business One on AWS in our organization.

The technical support from SAP Business One on AWS is great.

The initial setup of SAP Business One on AWS is relatively easy. The full implementation took us approximately six months.

The price of SAP Business One on AWS is reasonable for what we use it for.

I rate SAP Business One on AWS a nine out of ten.

SAP Business One has been used in my organization to make life easier for us accountants to implement our financial statements, create our AR invoices, and our general ledgers.

SAP Business One has improved the way we work because we used to have to enter manually, such as filling in invoices. Using SAP Business One has made our accountant's work a lot easier. All the accountants worldwide use the SAP software because they can create financial statements with a click of a button. It's amazing.

The most valuable features of SAP Business One are that it has plenty of features and an easy general ledger entry. Additionally, we have an internal team that supports the solution and they provide is good. The solution is easy for us to support.

SAP Business One could improve by automatically inputting exchange rates in the software. We currently have to enter them manually to find the appropriate exchange rates from a website. If it could be done with one click it would be helpful and more straightforward.

We have one person in our IT department that does the maintenance and support of this solution.

I have been using SAP Business One for approximately eight years.

We have SAP Business One on a hybrid server which is very stable and it doesn't lag. We do not have issues with the login, it is fast.

SAP Business One is scalable.

I use the SAP Business One daily. We have over 20 accountants and our reconciliation department is using the solution.

I have not used another solution previously.

The initial setup of SAP Business One was straightforward. The 

I rate the initial setup of SAP Business One a five out of five.

We used a third-party consultant to do the implementation of SAP Business One.

The return on investment from SAP Business One is great.

I rate the return of investment from SAP Business One a five out of five.

The price of SAP Business One is not expensive for the features and the benefits it provides.

I have not found there to be any additional fees other than the standard license.

I rate the price of SAP Business One a five out of five.

I did not evaluate any other solutions because SAP Business One is the best.

My advice to others is SAP Business One is one of the best accounting software in the market right now. Using it has made my life much easier.

I rate SAP Business One a ten out of ten.

It's an enterprise resource printing system. I use it for all accounts payable, accounts receivable, general ledger management, inventory management, services, HR, et cetera.

We moved from QuickBooks to the SAP product due to the fact that it's more feature-rich, has more integrated capabilities, and SAP is just a giant company that puts billions of dollars into its R&D. You get enhancements coming out every year.

We heavily use the accounting, sales and AR, purchasing, and AP modules more than any of the other modules. We like it as it's easy to use, cost-effective, easy to deploy, and easy to get support for.

For us, the financials and general ledger are the most valuable features. It supports fixed assets, cost accounting, and other more complex capabilities out of the box, and I don't have to buy third-party solutions. It's made it easy as we get more complex in our business.

They have a web client now. It primarily does sales. They just added purchasing. It'll be far more effective when I have inventory and financials as well into the web client version. That way, I can deploy it to users through the web instead of a remote desktop connection. That's probably the biggest competitive weakness that I run into at the moment.

I've used the solution for a decade, give or take a year.

On-premises, the solution is very stable. We use the Microsoft SQL Server database version. They have another version. It runs on the HANA database, which is an SAP proprietary database. We used SQL Server just as we had in-house expertise and we already had a license for it, so it is easy for us to maintain. 

The system tends to run pretty well. It's not a whole lot of support, so I don't have to have a dedicated IT team managing it. I just have one person really part-time that makes sure it continues to run. That's about it from a stability standpoint.

I've seen reference customers that can do up to two million transactions a month. I'm not at all worried about scalability. If we hit that level, I will long be retired.

From what I've seen, unless I do one hundred times my current business, I don't see any scalability issues.

We have 12 concurrent users on it. Salespeople, purchasing people, accounting. We also have operations who are doing work for customers that use the service module quite a bit. It's kind of a mixed bag of capabilities that are using the system. Every person has a login. They use a named user license approach. Everyone has their unique ID tied to their unique authorizations of what they can and can't do.

We're using just about every module. We also have a couple of extensions for things that we do outside the system that will automatically update. Any enhancements that we tend to do now are usually web apps that are using a web service connector - for example, collaborative project management through the web. I then update the project details inside the system automatically. Those are really the primary drivers that we tend to run into. I'm using probably 75% of what you get in the box.

The first level of support is really through your value-added resale partner and then they have escalation to SAP and we have the ability to log in with SAP and check their website for support tickets and also documentation updates and training materials since we signed on and bought the solution. 

It's usually pretty good support from that standpoint. It really comes down to whatever partner you've decided to work with. If you work well with that partner, you'll get really good support. If that partner tries to sell you something and then runs away, well, you'll get not as good support. Luckily, we made sure to partner with people that have dedicated support staff available to help as needed.

We did use QuickBooks.

QuickBooks is great if you're a three-person shop and don't have to scale very quickly. You will outgrow it very quickly, especially if you have inventory or if you have services or other functions that are not inside the QuickBooks application. If you want all of that integrated, you're going to have to go to something bigger. It also doesn't have as many regulatory compliance functions built-in. For example, you can do a non-balanced journal entry in QuickBooks, if you really want to, whereas you can't do that in the SAP product due to the fact that it has to be U.S. GAAP compliant out of the box so it can pass audits. 

Usually, once you start having to deal with inventory or more complex operations integrations or things like fixed assets or cost accounting, you're going to upgrade out of QuickBooks into something more robust - and that's what we did.

The initial setup was very straightforward. We did a migration from QuickBooks, so we worked with a value-added reseller who provided expertise to do the migration. We were able to carry the data over with no major hiccups and it went very fast.

For us, deployment took three months as we really don't have a lot of products. We're primary services, and therefore the migration of master data was limited to financials, customers, vendors, things like that.

Our implementation strategy was to migrate all the QuickBooks functionality as quickly as possible so we could start doing transactions in the new system. We generally followed a provided implementation methodology that was provided by the partner, and that was pretty much it. We just followed the steps.

We don't have any 100% dedicated staff on deployment or maintenance of this. We have an internal IT team. It's really one and a half persons, however, they also maintain all of our IT including emails, websites, and other things. Therefore, no one is full-time just maintaining the ERP system. It's pretty bulletproof and if I need to bring in extra people to help when we're making any major changes, my consulting partner that I did the implementation with can provide resources for things like customizations, special reports, or anything that I don't have the capability to do in-house.

SAP does not sell Business One directly. They always go through a valuated resale partner and those partners provide you with consultants who know how to set it up and how to train you.

It's hard to come up with the exact return on investment due to the fact that you have to have an accounting system to operate a company of our size. I'm generating five million-plus in revenue a year, so I've got to have a decent accounting system. 

It's hard to say what would I measure my return on investment against. That being said, I haven't had to hire more IT staff or more accounting staff to do this in a more manual way. I probably have saved money on my staff expansion and my overhead costs. I didn't have to buy a whole bunch of new software support so I was able to put it on my same servers, versus having to buy additional servers, which also is usually built into the cost of your software as a service monthly fee, which makes that a little higher.

I probably see some savings there. Also, it is an easy to manage and effectively bulletproof solution once it's up and running, I didn't have to have a dedicated IT staff, so I didn't have to augment my current staff on that. However, it's hard to figure out what your exact return on investment is other than the fact that I'm able to do more business with the same amount of people.

The licensing is flexible. If you buy the license in the CapEx model, then you have an 18% to 20% maintenance fee that covers you for bug support and access to upgrade patches and releases. 

If you do the software as a service model, dollars are effectively built into the monthly fee. Therefore, you're not having to pay that on top of it. You're just paying a monthly fee and that's usually it.

We looked at all the major small to mid-size ERP packages available. We went with SAP due to the fact that they are the 800-pound gorilla in the ERP marketplace. 

They have about a 65% global market share in ERP systems, so they're not going to go away anytime. Plus, they take what they learn in their big products that cost millions of dollars and put it into the Business One allocation so that you have a lot of pre-designed capabilities out of the box that you just can't get in a smaller solution. Those were our primary decisions on why we went the way we did.

I'm a customer and an end-user.

It's competitive with anything else in its space. We checked that out. No one likes to pay for licenses, so we all complain about the pricing, however, everything costs roughly the same. I know that in newer versions when I was asking about hosted options, they're starting to offer software as a service. That way, instead of doing a CapEx investment, you can do OPEX and just pay a monthly fee per user. We've done some evaluations on that. For us, it was cheaper to do the CapEx and buy the license and not do the software as a service due to the fact that, after two and a half years, you basically paid for your license if you'd bought it, and the other way you're still paying a monthly fee. After three years, you're actually in worse financial investment shape than you were if you've just done the CapEx upfront.

It's just a game of where you want to put the money and either way you're going to buy licenses. All solutions in this space fall within a percentage of each other. None of them are giant. You have to be competitive to get the business, so they all price it pretty close.

I'd advise new users to make sure you got a partner you can work with as it's not going to be a one-time deal. It's a relationship that you're going to want to keep intact, in place, going forward. Every year a new version and new capabilities are going to be available. You'll need additional training. Every time you hire new people, you'll need someone to help get them up to speed and make sure it's working. Therefore, it becomes a relationship, and regardless of what ERP system you go with, the partner you work with, especially in the small to mid-size space, makes all the difference in the world. A good partner makes your life easy. A bad partner makes you hate everything about the ERP system.

I'd rate the solution at an eight out of ten. I would probably take it up to a nine, however, they're not there yet. It's coming. It's in their roadmap. However, I wish I could get it earlier.

We use SAP Business One as a resource planning tool. You can manage your business with it.

SAP Business One has many valuable features. It is highly flexible and has a solid background in accounting that is localized in a lot of countries. This makes it very user-friendly for a lot of different situations.

There are a lot of good improvements coming out in every version. They release a new version every quarter, with all new up-and-coming things on each one. However, it might be lacking specifications for the specific verticals. However, SAP Business One is a generic tool. It's very widely used, and I understand why it's not into each vertical. There are solution partners available out there to give it those extra areas of what it needs, but this is depending on what kind of business you run.

I have been using SAP Business One for approximately 18 years.

The solution is stable, I have no worries about using it.

The scalability of SAP Business One is good.

I am the technical support of the solution.

The implementation can be difficult if you do not know what to do. As long as you have a good plan on how to implement it, it's straightforward.

The maintenance of the solution depends on the size of the business that the solution has been implemented. You could have anywhere from one person to a full-blown team doing the maintenance depending on the size of the business.

If you are in the US or Canadian the costs of SAP Business One could vary per license, it can be anywhere between $2,000 tor $5,000.

My advice to others is to know their needs and how they want to implement them. They will benefit by having a good plan on what is required in the solution.

I rate SAP Business One an eight out of ten.