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Software Developer
Real User
I like the monthly order management capabilities
Pros and Cons
  • "I like the monthly order management features."
  • "Business One lacks built-in HR features."

What is our primary use case?

We use Business One for finance, order management, and inventory. 

How has it helped my organization?

Business One is helpful when the company wants to change a process because it tells you the best practices for a company of the same size.

What is most valuable?

I like the monthly order management features. 

What needs improvement?

Business One lacks built-in HR features.

Buyer's Guide
SAP Business One
July 2025
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.

For how long have I used the solution?

I have used SAP Business One for one or two years.

What do I think about the stability of the solution?

I rate Business One seven out of 10 for stability. 

What do I think about the scalability of the solution?

I rate Business One seven out of 10 for scalability.

How are customer service and support?

We use a partner for support. 

How was the initial setup?

I rate Business One four out of 10 for ease of implementation.

What's my experience with pricing, setup cost, and licensing?

The price depends on your use case. We have to pay extra for a third-party HR solution because SAP doesn't have that.

What other advice do I have?

I rate SAP Business One eight out of 10. My advice is to be ready to implement your ERP. Before selecting an ERP and starting the project, you must have a conversation with your users and clearly define your requirements. You need to familiarize them with the concept of an ERP so they can help you implement the project. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vice President at ITOSS Solutions India Pvt. Ltd.
Reseller
Cheap and user-friendly
Pros and Cons
  • "Business One's best feature is that all the modules are integrated."
  • "Business One would be improved with a customization option."

What is most valuable?

Business One's best feature is that all the modules are integrated. It's also a very simple solution.

What needs improvement?

Business One would be improved with a customization option.

For how long have I used the solution?

I've been working with Business One for eight years.

What do I think about the stability of the solution?

Business One is very stable.

What do I think about the scalability of the solution?

Business One is very scalable and can be used in multiple locations with a global license.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

I would rate Business One's pricing five out of five.

Which other solutions did I evaluate?

I evaluated Microsoft Dynamics and Oracle NetSuite. The Microsoft solution costs more, and they have add-ons instead of customization.

What other advice do I have?

I would recommend Business One because it's cheap and user-friendly, and I would give it an overall rating of eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner and Reseller
PeerSpot user
Buyer's Guide
SAP Business One
July 2025
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
SAP B1 FUNCTIONAL CONSULTANT at Silver Touch
Consultant
Recommended for anybody looking for a good ERP
Pros and Cons
  • "SAP Business One is very stable, and I would rate its performance as ten out of ten."
  • "Areas for improvement are the operating mechanisms, authorization of the production process, and sales cycle automation."

What is our primary use case?

I primarily use SAP Business One for recording daily documents.

What needs improvement?

Areas for improvement are the operating mechanisms, authorization of the production process, and sales cycle automation.

For how long have I used the solution?

I've been using SAP Business One for three years.

What do I think about the stability of the solution?

SAP Business One is very stable, and I would rate its performance as ten out of ten.

What do I think about the scalability of the solution?

SAP Business One's scalability is perfect.

How was the initial setup?

The initial setup was very straightforward, and implementation took less than six months.

What about the implementation team?

We hired a consultant.

What was our ROI?

If SAP Business One is managed efficiently, it can definitely give you a good return on your investment. I would rate our ROI as five out of five.

What's my experience with pricing, setup cost, and licensing?

SAP Business One is moderately priced. If any kind of development is required, it will incur an additional cost.

What other advice do I have?

I would recommend SAP Business One to anybody looking for a good ERP and would rate it nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Christodoulos Panagi - PeerSpot reviewer
Accountant at a financial services firm with 51-200 employees
Real User
Leaderboard
Simple data entries, one click financial statements, and scalable
Pros and Cons
  • "The most valuable features of SAP Business One are that it has plenty of features and an easy general ledger entry. Additionally, we have an internal team that supports the solution and they provide is good. The solution is easy for us to support."
  • "SAP Business One could improve by automatically inputting exchange rates in the software. We currently have to enter them manually to find the appropriate exchange rates from a website. If it could be done with one click it would be helpful and more straightforward."

What is our primary use case?

SAP Business One has been used in my organization to make life easier for us accountants to implement our financial statements, create our AR invoices, and our general ledgers.

How has it helped my organization?

SAP Business One has improved the way we work because we used to have to enter manually, such as filling in invoices. Using SAP Business One has made our accountant's work a lot easier. All the accountants worldwide use the SAP software because they can create financial statements with a click of a button. It's amazing.

What is most valuable?

The most valuable features of SAP Business One are that it has plenty of features and an easy general ledger entry. Additionally, we have an internal team that supports the solution and they provide is good. The solution is easy for us to support.

What needs improvement?

SAP Business One could improve by automatically inputting exchange rates in the software. We currently have to enter them manually to find the appropriate exchange rates from a website. If it could be done with one click it would be helpful and more straightforward.

We have one person in our IT department that does the maintenance and support of this solution.

For how long have I used the solution?

I have been using SAP Business One for approximately eight years.

What do I think about the stability of the solution?

We have SAP Business One on a hybrid server which is very stable and it doesn't lag. We do not have issues with the login, it is fast.

What do I think about the scalability of the solution?

SAP Business One is scalable.

I use the SAP Business One daily. We have over 20 accountants and our reconciliation department is using the solution.

Which solution did I use previously and why did I switch?

I have not used another solution previously.

How was the initial setup?

The initial setup of SAP Business One was straightforward. The 

I rate the initial setup of SAP Business One a five out of five.

What about the implementation team?

We used a third-party consultant to do the implementation of SAP Business One.

What was our ROI?

The return on investment from SAP Business One is great.

I rate the return of investment from SAP Business One a five out of five.

What's my experience with pricing, setup cost, and licensing?

The price of SAP Business One is not expensive for the features and the benefits it provides.

I have not found there to be any additional fees other than the standard license.

I rate the price of SAP Business One a five out of five.

Which other solutions did I evaluate?

I did not evaluate any other solutions because SAP Business One is the best.

What other advice do I have?

My advice to others is SAP Business One is one of the best accounting software in the market right now. Using it has made my life much easier.

I rate SAP Business One a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1417398 - PeerSpot reviewer
Team Lead at a tech services company with 51-200 employees
Real User
Beneficial flexibility, useful accounting functionality, and widely used
Pros and Cons
  • "SAP Business One has many valuable features. It is highly flexible and has a solid background in accounting that is localized in a lot of countries. This makes it very user-friendly for a lot of different situations."
  • "There are a lot of good improvements coming out in every version. They release a new version every quarter, with all new up-and-coming things on each one. However, it might be lacking specifications for the specific verticals. However, SAP Business One is a generic tool. It's very widely used, and I understand why it's not into each vertical. There are solution partners available out there to give it those extra areas of what it needs, but this is depending on what kind of business you run."

What is our primary use case?

We use SAP Business One as a resource planning tool. You can manage your business with it.

What is most valuable?

SAP Business One has many valuable features. It is highly flexible and has a solid background in accounting that is localized in a lot of countries. This makes it very user-friendly for a lot of different situations.

What needs improvement?

There are a lot of good improvements coming out in every version. They release a new version every quarter, with all new up-and-coming things on each one. However, it might be lacking specifications for the specific verticals. However, SAP Business One is a generic tool. It's very widely used, and I understand why it's not into each vertical. There are solution partners available out there to give it those extra areas of what it needs, but this is depending on what kind of business you run.

For how long have I used the solution?

I have been using SAP Business One for approximately 18 years.

What do I think about the stability of the solution?

The solution is stable, I have no worries about using it.

What do I think about the scalability of the solution?

The scalability of SAP Business One is good.

How are customer service and support?

I am the technical support of the solution.

How was the initial setup?

The implementation can be difficult if you do not know what to do. As long as you have a good plan on how to implement it, it's straightforward.

What about the implementation team?

The maintenance of the solution depends on the size of the business that the solution has been implemented. You could have anywhere from one person to a full-blown team doing the maintenance depending on the size of the business.

What's my experience with pricing, setup cost, and licensing?

If you are in the US or Canadian the costs of SAP Business One could vary per license, it can be anywhere between $2,000 tor $5,000.

What other advice do I have?

My advice to others is to know their needs and how they want to implement them. They will benefit by having a good plan on what is required in the solution.

I rate SAP Business One an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1198704 - PeerSpot reviewer
CFO at a comms service provider with 51-200 employees
Real User
Provides all the financial features and control for small and mid-sized companies
Pros and Cons
  • "The SAP Business One is simple and it provides us the control we need."
  • "Overall, the integration and the reports can be better."

What is our primary use case?

We are using SAP Business One as an ERP for the company, mainly for the financial but also for logistics. We are an association and we don't have billing so most of the things that we are using it for are in the accounting and financial. We have some products to use on the logistics side.

What is most valuable?

The SAP Business One is simple and it provides us the control we need. Our company is not a huge company so when we were looking for the system we are looking for something that was not so expensive but could provide all the financial features and control for the company. I think for small and mid-sized companies, it's very nice. Also, we were not looking for something that's on premises. It was very important for us that it be on the cloud.

SAP Business One is cheaper than most of the systems. We are not looking for all the infrastructure, but it should provide features where we can have all the financial, control, and logistics covered.

What needs improvement?

Every time that we want to integrate with another system that we have, there are not so many APIs that are available. All our systems are on the cloud, so the APIs that are available should be easier to integrate with other systems. Another issue is that the reports are not so good looking. It's not a good looking report. But for us it's not an important thing now. The integration issue is more important because we have some systems that sometimes we need to integrate and we need to adjust some things in the APIs.

Overall, the integration and the reports can be better.

For how long have I used the solution?

We have been using SAP Business One for two years, since 2020.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

I can't tell you about scalability because we are not demanding so much from the system. But the system has a great deal of information, and I'm not concerned about if we need to use the system with a lot of information.

We have around 10 people that are using SAP Business One, mainly for financial tax reasons, but much more on the contract side for controlling the contracts for our supply. I think most of these 10 people are not for maintenance but to input data.

As we have everything on the cloud we are not customizing anything, we are not demanding anything on maintenance or changing stuff. For example, we are making an integration with a travel system so we bought hours to adjust APIs and then implement it.

We don't have plans to expand more because our company was built for one purpose. And probably when we finish the project, we need to close the company so we are not investing so much in the systems.

How are customer service and support?

Technical support is good, but we are not having problems. You know much more about the support when you have serious problems. We never had a serious problem that the system stopped working, or something like that. Everything is working. Support for me is good. But we are not demanding so much from support.

How was the initial setup?

We had some difficulties on the logistics piece. When we implemented it, we did some customizing for what we needed and it took time for the consulting company to do it and we had some difficulties at that time because we were supposed to go live when the pandemic started. So, to not wait a long time, we chose some important stuff for us to go live and it demanded a little bit more time to adjust the customization. This is not so easy when you have something a little different than the standard.

Initial setup is medium. We took around three months to go live with the financial part. Then, they took almost one year to deploy the other logistics parts.

What's my experience with pricing, setup cost, and licensing?

If I'm not wrong, we are paying around $4,000 monthly for everything - licensing and cloud.

Which other solutions did I evaluate?

We compared it with Microsoft. Three companies that we checked were SAP, Microsoft, and there are other local companies that we have here in Brazil.

The pricing for each was very close. It was not very different from Microsoft to SAP Business One at that time.

What other advice do I have?

For what we require and use it for, on a scale of one to ten, I would give SAP Business One a nine.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Software Engineer at a tech services company with 1,001-5,000 employees
Real User
Plenty of features, priced well, and simple implementation
Pros and Cons
  • "I have been happy with the intern purchases, and finance, such as banking."
  • "SAP Business One could improve asset management, inventory management, banking system, and production. Additionally, SAP Business One did not deduct TDS, withholding tax on payments."

What is our primary use case?

We are using SAP Business One for finance, purchase, sales, and inventory management.

What is most valuable?

I have been happy with the intern purchases, and finance, such as banking.

What needs improvement?

SAP Business One could improve asset management, inventory management, banking system, and production. Additionally, SAP Business One did not deduct TDS, withholding tax on payments. 

There have been some compliance effectiveness issues here in India. For example, in asset management, and business partner management.

In the next version of SAP Business One, they should add seemly integration and advanced functionality compliance.

For how long have I used the solution?

I have been using SAP Business One for approximately six years.

What do I think about the stability of the solution?

 SAP Business One has been stable.

What do I think about the scalability of the solution?

I would rate the scalability of SAP Business One a six out of ten. The stability could improve.

I cannot rely on the complete functionality if I implement SAP Business One in my company. For example, if I implement Business One CRM and I cannot rely on it. It is the same with campaign management. It has some functions, but it's not 100% functional, which I can use for my company. We cannot only use this solution in my company because it lacks some functionality.

How are customer service and support?

When you use the technical support you have to route through your implementation partner. Our implementation partner sometimes tells us that our issue or inquiry is not supported in the standard product functionality. He always rejects it. My experience with SAP technical team, it's not good.

How was the initial setup?

The setup of SAP Business One is easy.

What's my experience with pricing, setup cost, and licensing?

The price of SAP Business One is reasonable.

What other advice do I have?

I would recommend this solution to others.

I rate SAP Business One an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Head Of IT at Interwood Mobel Pvt Ltd
Real User
Reasonable price, good Sales CRM and Financials, but not suitable for manufacturing and needs SCM and payroll process
Pros and Cons
  • "Sales CRM and Financials are most valuable."
  • "It is limiting in terms of the in-between communication for manufacturing. We are suffering from a lot of issues in production. We are now considering S/4HANA, and we are also looking for some customized tools to integrate with SAP Business One."

What is most valuable?

Sales CRM and Financials are most valuable.

What needs improvement?

It is limiting in terms of the in-between communication for manufacturing. We are suffering from a lot of issues in production. We are now considering S/4HANA, and we are also looking for some customized tools to integrate with SAP Business One.

It should have SCM and the payroll process for workers.

For how long have I used the solution?

I have been using this solution since 2018.

How are customer service and technical support?

SAP's technical support is average. They are not too good but also not too bad.

Which solution did I use previously and why did I switch?

We were working with legacy Oracle Customize.

How was the initial setup?

Its initial setup is easy. It is not too complex.

What's my experience with pricing, setup cost, and licensing?

Its price is reasonable. We have about 200 licenses. We have to pay every year for the license.

What other advice do I have?

A big sales organization that is not into manufacturing can use SAP Business One.

I would rate SAP Business One a six out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
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ERP
Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.