What is our primary use case?
We are using SAP Business One as an ERP for the company, mainly for the financial but also for logistics. We are an association and we don't have billing so most of the things that we are using it for are in the accounting and financial. We have some products to use on the logistics side.
What is most valuable?
The SAP Business One is simple and it provides us the control we need. Our company is not a huge company so when we were looking for the system we are looking for something that was not so expensive but could provide all the financial features and control for the company. I think for small and mid-sized companies, it's very nice. Also, we were not looking for something that's on premises. It was very important for us that it be on the cloud.
SAP Business One is cheaper than most of the systems. We are not looking for all the infrastructure, but it should provide features where we can have all the financial, control, and logistics covered.
What needs improvement?
Every time that we want to integrate with another system that we have, there are not so many APIs that are available. All our systems are on the cloud, so the APIs that are available should be easier to integrate with other systems. Another issue is that the reports are not so good looking. It's not a good looking report. But for us it's not an important thing now. The integration issue is more important because we have some systems that sometimes we need to integrate and we need to adjust some things in the APIs.
Overall, the integration and the reports can be better.
For how long have I used the solution?
We have been using SAP Business One for two years, since 2020.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
I can't tell you about scalability because we are not demanding so much from the system. But the system has a great deal of information, and I'm not concerned about if we need to use the system with a lot of information.
We have around 10 people that are using SAP Business One, mainly for financial tax reasons, but much more on the contract side for controlling the contracts for our supply. I think most of these 10 people are not for maintenance but to input data.
As we have everything on the cloud we are not customizing anything, we are not demanding anything on maintenance or changing stuff. For example, we are making an integration with a travel system so we bought hours to adjust APIs and then implement it.
We don't have plans to expand more because our company was built for one purpose. And probably when we finish the project, we need to close the company so we are not investing so much in the systems.
How are customer service and support?
Technical support is good, but we are not having problems. You know much more about the support when you have serious problems. We never had a serious problem that the system stopped working, or something like that. Everything is working. Support for me is good. But we are not demanding so much from support.
How was the initial setup?
We had some difficulties on the logistics piece. When we implemented it, we did some customizing for what we needed and it took time for the consulting company to do it and we had some difficulties at that time because we were supposed to go live when the pandemic started. So, to not wait a long time, we chose some important stuff for us to go live and it demanded a little bit more time to adjust the customization. This is not so easy when you have something a little different than the standard.
Initial setup is medium. We took around three months to go live with the financial part. Then, they took almost one year to deploy the other logistics parts.
What's my experience with pricing, setup cost, and licensing?
If I'm not wrong, we are paying around $4,000 monthly for everything - licensing and cloud.
Which other solutions did I evaluate?
We compared it with Microsoft. Three companies that we checked were SAP, Microsoft, and there are other local companies that we have here in Brazil.
The pricing for each was very close. It was not very different from Microsoft to SAP Business One at that time.
What other advice do I have?
For what we require and use it for, on a scale of one to ten, I would give SAP Business One a nine.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.