Google Cloud Identity Reviews

Google Cloud Identity offers a flexible pricing model with both free and enterprise versions. Users report spending around $50,000 annually or being billed monthly, with costs varying based on user numbers. Pricing is generally seen as competitive, though some find it medium to expensive. Discounts may be available through partners. While affordable compared to alternatives, careful cost monitoring is advised to avoid unexpected charges. The solution provides no additional costs beyond standard licensing.

• "On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a three out of ten."
• "I rate the product price a seven on a scale of one to ten, where one is a low price, and ten is a high price."
• "The solution is not expensive."

Google Cloud Identity is primarily utilized for access control, user authentication, and management. Organizations implement it for single sign-on, integration with systems like MDM, and synchronizing user identities via tools like Google Cloud Directory Synchronization. It enhances security with multi-factor authentication. Businesses employ it for collaboration, productivity, and device management, including administering Google Workspace and integrating with Active Directory for unified account experiences across platforms.

Technical support is generally good, with courteous and professional staff, though response times can be slow. Some find Microsoft faster. Documentation is helpful, but direct support might involve delays. Satisfaction varies; issues exist with response speed and escalation processes. Support quality depends on location and time zones. Some don't need support frequently, while others express frustration over complicated access and insufficient expertise. Customer service quality is rated poorly by some users.

Experiences with Google Cloud Identity's initial setup vary. Many describe it as straightforward and quick, taking from 15 minutes to a few hours, with one person often sufficient. Some mention it involves medium complexity due to role assignments and domain verification. Larger deployments, like for 10,000 users, can extend to 90 days. Others encounter learning curves and difficulties with integrations. Maintenance is generally easier with Google's infrastructure management.

Google Cloud Identity exhibits robust scalability, accommodating organizations ranging from a few to thousands of users. Many use it for testing, implementation, and daily operations without restrictions. Although acquiring additional licenses is necessary for scaling, it efficiently supports diverse needs. Feature-wise, scalability is rated highly, often between seven and nine out of ten. There is potential for refinement in bulk actions and user-friendliness compared to competitors. Scalability consistently meets organizational demands effectively.

Google Cloud Identity is considered stable by most users. Many report minimal problems, with stability ratings frequently ranging from eight to ten. Instances of initial issues have been resolved quickly, enhancing performance. Users generally experience a reliable, bug-free experience without significant crashes or freezes. Continuous availability is highlighted, and complaints regarding stability are rare. While some faced initial challenges, these were addressed effectively, leading to widespread satisfaction.