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Oracle CX Sales Reviews

Vendor: Oracle
3.9 out of 5
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What is Oracle CX Sales?

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

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Oracle CX Sales is the #6 ranked solution in top Opportunity Management solutions, #6 ranked solution in top Sales Force Automation solutions, and #14 ranked solution in top CRM solutions. PeerSpot users give Oracle CX Sales an average rating of 7.8 out of 10. Oracle CX Sales is most commonly compared to Microsoft Dynamics CRM: Oracle CX Sales vs Microsoft Dynamics CRM. Oracle CX Sales is popular among the large enterprise segment, accounting for 56% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 17% of all views.
Buyer's Guide
Oracle CX Sales
August 2025
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Oracle CX Sales mindshare

Product category:
CRM
As of August 2025, the mindshare of Oracle CX Sales in the CRM category stands at 2.5%, down from 2.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Oracle CX Sales2.5%
Microsoft Dynamics CRM9.9%
SAP CRM9.1%
Other78.5%
CRM

PeerResearch reports based on Oracle CX Sales reviews

TypeTitleDate
CategoryCRMAug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonOracle CX Sales vs Microsoft Dynamics CRMAug 29, 2025Download
ComparisonOracle CX Sales vs Salesforce Sales CloudAug 29, 2025Download
ComparisonOracle CX Sales vs SAP CRMAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Dynamics CRM3.99.9%93%79 interviewsAdd to research
Salesforce Sales Cloud4.28.1%94%117 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Oracle CX Sales offers valuable features such as seamless integration, mobile access, and analytics. It supports sales processes with tools like opportunity management, account management, and social collaboration. Users find its intuitiveness and customization crucial, with REST APIs and support for unique workflows. The platform covers marketing to post-sales processes efficiently, enabling improved sales practices. Its stability, scalability, and industry-specific offerings further enhance its appeal, accommodating diverse business needs effectively.
  • "Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."
  • "Stability depends on the implementation, but overall, it's quite high."
  • "In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

Room for Improvement

Oracle CX Sales could benefit from improved AI integration, enhanced global address handling, and increased performance. The interface and user experience are less user-friendly than competitors, and customization can be challenging. Integration issues with existing databases and a lack of mobile app features affect usability. Data import has seen some progress but remains cumbersome. Better customization tools and log access for developers are necessary, along with updates to the interface to align with modern design standards.
  • "The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."
  • "They could provide more integrated AI features as part of the platform rather than as a separate offering."
  • "Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

ROI

The return on investment (ROI) from Oracle CX Sales was positive. Users reported experiencing improved sales performance and increased revenue generation. They also mentioned enhanced customer satisfaction and improved efficiency in managing sales processes.

Pricing

Oracle CX Sales pricing is considered high, described as costly but providing strong delivery support. Reports indicate some clients find it reasonable, while others see it as pricey and not worth the investment. Licensing involves three tiers—basic, advanced, and enterprise—and may come with discounts. Compared to alternative CRM technologies, it's more expensive but offers unmatched functionality and security. Despite limitations, many appreciate Oracle's competitive pricing relative to cloud products.
  • "The product pricing is reasonable compared to other solutions in the market."
  • "Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."
  • "It's expensive, but worth the money."

Popular Use Cases

Oracle CX Sales is primarily used for managing customer orders, streamlining the customer journey, and enhancing sales functions. Users apply it for generating leads, managing campaigns, creating sales opportunities, and tracking pipelines. It supports e-business, facilitating customizations and enabling customer self-support. The system allows users to manage customer data effectively, integrate sales processes, and improve return on investment through tools like Eloqua for online campaigns, ensuring efficient tracking and management of activities across platforms.

Service and Support

Oracle CX Sales customer service and support receive high ratings for responsiveness and speed, with frequent updates four times a year. Users describe technical support as effective and consistent in response times. Some report lengthy configurations like sandbox migrations, wishing for additional features. Feature requests can lead to future enhancements, though timing depends on upcoming release dates. Sometimes, interactions occur through internal IT teams. Many express satisfaction with the existing support offerings.

Deployment

Oracle CX Sales's initial setup varies in complexity depending on factors such as existing infrastructure and experience level. Some find it straightforward, facilitated by detailed documentation and cloud deployment, while others experience challenges, especially when integrating with older systems or across decentralized organizations. It may take from a few months to over a year for completion, with manual processes sometimes required due to stability issues. A learning curve is expected for proficiency. Cloud configurations assist in simplifying user management.

Scalability

Oracle CX Sales is noted for its strong scalability, effectively managing thousands of users globally and across diverse projects. While some expect enhancements from integrating additional modules, others confirm its robust usage among sales teams and adaptability in various business sizes. It's recognized for covering multiple areas like marketing, sales, and service, with users praising its inherent scalability and cloud-based nature. Despite comparisons to Salesforce, CX Sales is considered competitive in the CRM landscape.

Stability

Oracle CX Sales experiences mixed feedback regarding stability. Some users find it consistently reliable, while others encounter issues requiring frequent refreshing, especially when working with quotes. Stability varies based on internet connection, as high intranet speed is necessary. Users appreciate the speed and efficiency but note minor bugs and room for improvement. Most consider it generally stable and rate it positively, with a recognized need for better Oracle-side features and stability enhancements.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Oracle CX Sales Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise11
By reviewers
By visitors reading reviews
Company SizeCount
Small Business32
Midsize Enterprise25
Large Enterprise73
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
17%
Computer Software Company
12%
Financial Services Firm
10%
University
8%
Government
8%
Educational Organization
5%
Performing Arts
4%
Insurance Company
4%
Retailer
4%
Construction Company
3%
Recreational Facilities/Services Company
2%
Legal Firm
2%
Agriculture
2%
Real Estate/Law Firm
2%
Transportation Company
2%
Wholesaler/Distributor
2%
Comms Service Provider
2%
Healthcare Company
2%
Logistics Company
2%
Non Profit
2%
Renewables & Environment Company
2%
Photography Company
1%
Security Firm
1%
Newspaper
1%
Media Company
1%
Leisure / Travel Company
1%
Hospitality Company
1%
Engineering Company
1%

Compare Oracle CX Sales with alternative products

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Learn more about Oracle CX Sales

The key elements of Oracle Sales Cloud's SFA solution are vast. They include:• Core foundational sales force automation tools such as account, opportunity and leadmanagement and productivity tools• A comprehensive partner relationship management offering to manage channel salesand partner management• Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation• Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence• A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle CX Sales was previously known as Oracle Sales Cloud.

Oracle CX Sales customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

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Product Categories

Product Categories
CRM
Opportunity Management
Sales Force Automation

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Oracle CX Sales Reviews Summary
Author infoRatingReview Summary
Sales Head - ICT Sector at a insurance company with 10,001+ employees5.0I use Oracle CX Sales to manage sales functions like lead generation and campaign management. Its workflow-driven approach aligns well with best practices. The address fields need improvement for global use, but its robust analytics help enhance our sales strategy.
Senior Analyst at Capgemini4.0I use Oracle CX Sales to enhance customer self-support and streamline processes for sales reps, facilitating easy data tracking. Its customizability and analytics are valuable, though it was initially lacking in customization compared to Salesforce.
Head - Financial Reporting and Taxation at Sify Technologies3.5No summary available
Senior Consultant at a consultancy with 10,001+ employees4.0In my experience, Oracle CX Sales is valuable for its complete sales cycle integration, including marketing and incentive management. However, the user interface needs enhancement. Evaluating specific business needs is crucial to determine if its functionalities meet requirements.
Chief Financial and Operating Officer/CEO at Aicrem Square4.5Oracle CX Sales offers valuable mobile-enabled functionality for seamless access across devices. However, it could benefit from integrating AI features directly into the platform. Clients have experienced increased sales revenue and cost savings with its use.
Tech Lead at a tech vendor with 10,001+ employees4.0I use Oracle CX Sales mainly for customer data management and appreciate its numerous features, including REST APIs and easy integration. However, lack of backend access limits developers' ability to troubleshoot, and accessing logs requires support intervention.
Solution Architect at Aberdeen Standard Investments2.5I use Oracle CX Sales for managing leads and opportunities in my sales team. While the lead and opportunity management features are valuable, customer support is lacking. Many prefer Salesforce Sales Cloud, a proven market leader, over this solution.
Sales Head - ICT Sector at a security firm with 10,001+ employees4.0No summary available