Oracle CX Sales Reviews

Name: Oracle CX Sales
Brand: Oracle
Rating: 3.9 (15 reviews)

3.9 out of 5

15 reviews
87% willing to recommend

448 followers

What is Oracle CX Sales?

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

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Oracle CX Sales is the #5 ranked solution in top Sales Force Automation solutions, #6 ranked solution in top Opportunity Management solutions, and #14 ranked solution in top CRM solutions. PeerSpot users give Oracle CX Sales an average rating of 7.8 out of 10. Oracle CX Sales is most commonly compared to Microsoft Dynamics CRM: Oracle CX Sales vs Microsoft Dynamics CRM. Oracle CX Sales is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 856,873 peers since 2012

Featured Oracle CX Sales reviews

Uday Kiran B

Senior Analyst at Capgemini

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

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Manoj Kulkani

Sales Head - ICT Sector at a security firm with 10,001+ employees

Our order processing and the entire sales process is on Oracle Sales Cloud. For example, the data for getting inquiries, giving quotations, and getting orders are entered into Sales Cloud Account management is a very good feature. It is conceptualized very well, and we can look at all the…

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MaggieVan Wyk

Chief Financial and Operating Officer/CEO at Aicrem Square

The initial setup could have been more straightforward, as some complexities were involved. This was mainly due to the integration of the system with existing AI infrastructure and another ERP system that had been in use for approximately nine years. While there were specific considerations to monitor, it was simple, particularly for those familiar with technology, both from an external customer perspective and internally within the business sales environment. The deployment model for Oracle CX Sales typically involves a hybrid approach. However, it can vary depending on specific requirements and preferences. I've encountered both CX Plus deployments and more generalized ERP setups. I've also served as a solution architect, recommending Oracle Tech Cloud as a deployment option.

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Oracle CX Sales mindshare

Product category:

As of June 2025, the mindshare of Oracle CX Sales in the CRM category stands at 2.5%, down from 2.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

PeerResearch reports based on Oracle CX Sales reviews

Type	Title	Date
Category	CRM	Jun 15, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 15, 2025	Download
Comparison	Oracle CX Sales vs Salesforce Sales Cloud	Jun 15, 2025	Download
Comparison	Oracle CX Sales vs Microsoft Dynamics CRM	Jun 15, 2025	Download
Comparison	Oracle CX Sales vs SAP CRM	Jun 15, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Dynamics CRM	3.9	10.9%	93%	78 interviews Add to research
Salesforce Sales Cloud	4.2	8.5%	94%	115 interviews Add to research

Valuable Features

Oracle CX Sales offers valuable features such as seamless integration, mobile access, and analytics. It supports sales processes with tools like opportunity management, account management, and social collaboration. Users find its intuitiveness and customization crucial, with REST APIs and support for unique workflows. The platform covers marketing to post-sales processes efficiently, enabling improved sales practices. Its stability, scalability, and industry-specific offerings further enhance its appeal, accommodating diverse business needs effectively.

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."
"Stability depends on the implementation, but overall, it's quite high."
"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

Room for Improvement

Oracle CX Sales could benefit from improved AI integration, enhanced global address handling, and increased performance. The interface and user experience are less user-friendly than competitors, and customization can be challenging. Integration issues with existing databases and a lack of mobile app features affect usability. Data import has seen some progress but remains cumbersome. Better customization tools and log access for developers are necessary, along with updates to the interface to align with modern design standards.

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

ROI

The return on investment (ROI) from Oracle CX Sales was positive. Users reported experiencing improved sales performance and increased revenue generation. They also mentioned enhanced customer satisfaction and improved efficiency in managing sales processes.

Pricing

Oracle CX Sales pricing is considered high, described as costly but providing strong delivery support. Reports indicate some clients find it reasonable, while others see it as pricey and not worth the investment. Licensing involves three tiers—basic, advanced, and enterprise—and may come with discounts. Compared to alternative CRM technologies, it's more expensive but offers unmatched functionality and security. Despite limitations, many appreciate Oracle's competitive pricing relative to cloud products.

"The product pricing is reasonable compared to other solutions in the market."
"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."
"It's expensive, but worth the money."

Popular Use Cases

Oracle CX Sales is primarily used for managing customer orders, streamlining the customer journey, and enhancing sales functions. Users apply it for generating leads, managing campaigns, creating sales opportunities, and tracking pipelines. It supports e-business, facilitating customizations and enabling customer self-support. The system allows users to manage customer data effectively, integrate sales processes, and improve return on investment through tools like Eloqua for online campaigns, ensuring efficient tracking and management of activities across platforms.

Service and Support

Oracle CX Sales customer service and support receive high ratings for responsiveness and speed, with frequent updates four times a year. Users describe technical support as effective and consistent in response times. Some report lengthy configurations like sandbox migrations, wishing for additional features. Feature requests can lead to future enhancements, though timing depends on upcoming release dates. Sometimes, interactions occur through internal IT teams. Many express satisfaction with the existing support offerings.

Deployment

Oracle CX Sales's initial setup varies in complexity depending on factors such as existing infrastructure and experience level. Some find it straightforward, facilitated by detailed documentation and cloud deployment, while others experience challenges, especially when integrating with older systems or across decentralized organizations. It may take from a few months to over a year for completion, with manual processes sometimes required due to stability issues. A learning curve is expected for proficiency. Cloud configurations assist in simplifying user management.

Scalability

Oracle CX Sales is noted for its strong scalability, effectively managing thousands of users globally and across diverse projects. While some expect enhancements from integrating additional modules, others confirm its robust usage among sales teams and adaptability in various business sizes. It's recognized for covering multiple areas like marketing, sales, and service, with users praising its inherent scalability and cloud-based nature. Despite comparisons to Salesforce, CX Sales is considered competitive in the CRM landscape.

Stability

Oracle CX Sales experiences mixed feedback regarding stability. Some users find it consistently reliable, while others encounter issues requiring frequent refreshing, especially when working with quotes. Stability varies based on internet connection, as high intranet speed is necessary. Users appreciate the speed and efficiency but note minor bugs and room for improvement. Most consider it generally stable and rate it positively, with a recognized need for better Oracle-side features and stability enhancements.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Oracle CX Sales Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Government

14%

Manufacturing Company

14%

Financial Services Firm

10%

University

Legal Firm

Educational Organization

Insurance Company

Retailer

Construction Company

Agriculture

Healthcare Company

Non Profit

Performing Arts

Real Estate/Law Firm

Transportation Company

Comms Service Provider

Renewables & Environment Company

Logistics Company

Engineering Company

Wholesaler/Distributor

Leisure / Travel Company

Recreational Facilities/Services Company

Media Company

Photography Company

Security Firm

Compare Oracle CX Sales with alternative products

Learn more about Oracle CX Sales

The key elements of Oracle Sales Cloud's SFA solution are vast. They include:• Core foundational sales force automation tools such as account, opportunity and leadmanagement and productivity tools• A comprehensive partner relationship management offering to manage channel salesand partner management• Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation• Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence• A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle CX Sales was previously known as Oracle Sales Cloud.

Oracle CX Sales customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.