monday.com Reviews

The product is used for tracking customer success activities and daily interactions with customers. We're using dashboard views to analyse data gathered on the boards and track due dates for customer engagements. It's helpful for product release planning and sharing updates with team members as well as onboarding project management. 

The primary use case, however, is tracking customer engagements and reporting to higher management. We also use Monday.com for managing training activities for new joiners. We have close to ten workspaces with five boards on average.  

Monday.com helps my organization track the pulse of our customers and gives a 360-degree view of our users to everyone in the organization. It has helped us in tracking customer engagements and reporting to higher management. 

We also use Monday.com to efficiently onboard new users and give them access to all the training material needed for communicating with the customers. We have close to ten workspaces with five boards on average.

The analytics view is very powerful with Gantt charts and multiple chart visualizations. The integration capabilities to bring in data from external sources like Gmail, Zoho, and HubSpot. Even connecting to Google Sheets is very helpful. 

Prior to Monday.com, all requests were sent by email, making it difficult to keep track of the workload. With Monday.com, all team members can view what's in the project file and know where each project job is in the process. 

I really enjoy the customizing features that Monday.com provides; we have a number of clients that want a tailored experience to make things simpler for both us and them. Monday.com has so many excellent features, however, if I had to select one, it would be the organization.

Monday.com also facilitates internal and external collaboration. The time management and cross-team functionality are fantastic.

Managing project status and product development may be quite difficult unless you have a project manager. 

I've used the solution for two years.

The ROI that my team and I obtained from Monday.com covers the cost and then some; we've been able to raise internal efficiency and improve the overall capabilities of corporate operations. This has enabled us to work in a more organized and effective manner, allowing us to finish more tasks and increase our productivity bonus.

We use the product for recording and keeping track of all sales and transactions going on in our company. This includes sales, returns, descriptions and order numbers. 

It provides our company with a customizable web and mobile work management platform, designed to help teams and organizations with operational efficiency by tracking projects. 

We use the platform on a daily basis since all our tracking, status updates, and descriptions are all logged in real-time. Also, the updates are all real-time as well which makes it an important tool in our daily cycle

In terms of being more organized, Monday has greatly improved overall productivity in the workplace. All the data and information is stored in one place. It is extremely easy to use and does all the project planning and management work for you. 

It can also integrate with quite a few systems to automate processes like creating an inventory, sales, and customer report database which makes it easy to track all updates on one platform. Our whole team uses this platform daily and so far it has been a big help. 

The sales sheet where we keep track of all transactions including transaction history, customers, and all necessary records is great. Every team member has access which makes it easy to tag which customer belongs to who. As for interacting with the project and its tasks, it's very easy. We can set status, assignee, dates, add items, etc. Notifications are a great tool to stay on top of things, especially with customer updates which are critical. You can see all your tasks without scrolling through long items in a project.

Adding more features would be ideal since there are limitations as far as scalability. For example, we'd like a field for adding attachments, especially since, for recording purposes, customers submit documents. It would also be nice if there are training or quick access tools for new features since there are actually a lot of decent unexplored services that we may have not been using. They might actually be helpful in our day-to-day operations if we were aware of them. We continue to use the platform since all our data is stored in one location and the whole team relies on it.  

I've been using the solution for a little over a year.

The solution is very stable and reliable.

I would rate scalability a seven out of ten.

We have not reached out to customer support yet.

Positive

We previously used Google Sheets.

The initial setup was easy.

We did have assistance. I'd rate the process a seven out of ten.

The ROI is still the same.

It is a very cost-effective solution.

We did not evaluate other options so far.

I use Monday in my work. I work for a Marketing and Advertising Agency. 

We are a 20-member team. Monday is really useful. The best thing (recently added) is that you can see everything that is asigned to you and keep track on what's on your plate. 

As a small team with a variety of roles (like designers, code developers, writers, social media managers, and consultants) it is really useful to keep everybody up to date.

There is a way you can share a board with clients so they can see in real time how is the project running.

The app is great too. You can work even if you do not have your computer near.

When I joined the company, they already used Monday, however, compared with other tools that I've used in other companies, this is superior. 

Monday allows for remote work perfectly. You can see the contributions made by others. You can get notified every time something has been updated.

Monday is a great way to have history and a backup for all the work done. Other tools are just like live chats, however, Monday keeps track of everything. 

You can have different roles for every person in your team. 

The productivity tool is one of my favorite aspects. You can even track the time it takes you to complete a task.

The productivity tool is great, as is task dependency.

You can create specific groups on your boards and give them color codes. This is really useful.

It is great that you can select if you want to see the project in list, kanban, or Gantt. This is something really useful that other tools do not allow you to do. Usually, you have to use more than one solution. 

You can integrate Slack, Google, Excel, Drive, or Dropbox.

As a company that uses a variety of tools, it was great to have everything in one place, Monday was the solution.

Monday is excellent for collaboration between partners and team members, however, it would be great if there could be a way to have clients on Monday, and not just to share information. That is something you can already do. Instead, we'd like to add a client as a client so they can give real-time feedback, answer questions, and see the whole project and its stages. It takes time to copy and paste things that the client could be adding on Monday, and the team can see it with no problem, with controlled access.

I've been using the solution for one year.

The solution is completely stable and trustworthy.

They are adding some great things, however, a client version would be a really big step.

I've never used technical support.

Positive

Yes, I did use a different solution. I changed as my new work uses Monday.

It was all set up when I began with the company.

I don't know how the company set up the solution initially.

I don't know what our ROI is.

I do not know about the pricing; my company pays it.

I did not evaluate other options.

Monday is wonderful.

We use Monday.com throughout our entire company - from sales to content to marketing campaigns. We are a company that has a lot of balls in the air with a lot of tracking required and Monday has been a big help. 

Initially, we used it to track various stages of content production and post workflow and now it has transitioned into intra-department use. We utilize forms for asset requests with our design team. We also use external trackers for our sponsorships team to communicate with our partners on collaborative projects. 

It has kept all our departments accountable and gives a quick birds-eye to see how projects are progressing. 

Prior to using Monday there was little to no project tracking. Things were assigned and it was up to managers to keep track on their own end using whatever means they had. Monday not only allows easier tracking but it can also set up team members the ability to know what projects are coming up next for them and not have to wait for something to be assigned to them if there are projects in queue for them.

Getting us to an easier UX/UI experience and away from spreadsheets has been great. Forms for asset requests have been a boon to our design team. It forces people to have to think about what they're actually asking for and spell out the delivery methods, attach references, dimensions, use cases, brand guidelines, etc. Having the ability to work with external teams on Monday also helps us stay in communication with our partners. It also helps communicate with freelancers as well as contractors. This gives us the same level of communication and progress tracking as we would with any and all of our staff.

We need more cross-API integration with creative apps in the Adobe Suite and other communication platforms. We utilize Discord a lot with some of our talent and teams. Therefore, having the ability to a quick reference that way would be great. Having the ability to add notes on project files in Adobe similar to Frame.io and other creative project review outlets would be a big gain. Maybe even having the ability to sync with Frame.io would be good as well. 

Load times can sometimes be a bit inconsistent on web and mobile. The mobile interface seems a bit too cramped and very difficult to work with on the go.

We have been using Monday.com for four years.

We did not use a different solution.

It's worth it for any sized team and only scales in terms of pricing as your teams increase.

We did not evaluate other options.

I work in an advertising agency setting with more than ten people and we use Monday.com for our internal project management for our different departments including graphic design, social media content, social media ads, google ads, billing, project planning, and website creation and development. We also have a board for each and every one of our clients. 

I utilize Monday.com constantly via my laptop and my cell phone. The syncing between my phone and computer is flawless and I never have any issues with it.  

Monday.com has improved the organizational efficiency of our advertising agency. Before Monday.com we were using multiple apps whereas with Monday we are able to only check one place. It accomplishes everything that we need from it and I love how they are always developing new add-ons or integrations. A lot of my clients really like when I specifically set up a Monday board for them. Monday is incorporated into all of the branches of our industry and has improved the efficiency of each one.

The automation settings on each board are amazing to me. I love how many options there are. It is extremely customizable to each and every one of my clients' needs.  

With over 200 different templates for creating boards and automation, I always have what I need. 

Monday is perfect for small and medium-sized businesses. It is a one-stop shop for everything you need. 

I also love the trendy aesthetics that it offers, it really steps up the game when our clients receive their own custom Monday board.  

One thing that would be cool is if Monday had a chat feature. Our office mainly uses iMessage right now to instantly communicate with one another. 

The only other software that we use that we wish we could get rid of is Evernote. I would love to be able to share notes with my colleagues in the same way that you can on Evernote. You can also search within your notes by typing certain words or phrases within a search bar.  

Those additions would be the final elimination of any other software that I use.

I've used the solution for five years.

We did not previously use a different solution. 

We did not evaluate other options. 

We use Monday for project management primarily. We can check in on the progress of events and ongoing projects around the office. We also use it as a registration platform and to track people/attendance. 

This is helpful to know how many people are planning to attend, if they need childcare, and to gather contact info to import to Mailchimp for communication. 

We are a church, so checking in on people is super important and we can provide updates to the whole team. Additionally, we use Monday for timesheets as well.

Monday allows anyone on our team to get an update without scheduling a meeting. 

We can stay up-to-date as a team at a glance. 

On big event days, we can indicate where everything/everybody should be with our team of 150 people and everyone stays organized. 

Being able to make notes is also super helpful for more in-depth information. 

Integrations and automation keep us from duplicating unnecessary work since Monday talks to so many platforms. 

It’s a great checkpoint for progress and knowing when someone is stuck on a task

The form view is incredible. We use this for registrations, gathering contact information, submitting prayer requests all week long, and many other things.

We also love the automation and integrations so we can sync other platforms. 

We plan out our calendar in advance and sync it with Google Calendar so everyone can be on the same page all year long. 

We also love that Monday talks with Mailchimp so we can always stay connected with people. 

The status and color options also make using Monday super fun and appealing. 

I wish I could have different columns for each group. Sometimes I want to plan an event from beginning to end on one board, however, I have to use the same columns for people who registered and tasks that need to be completed. Having an email column with tasks doesn’t make much sense. I usually end up with three boards for one event. Having it all in one would be amazing for tracking updates and seeing at-a-glance where we are and what needs to happen to get to the finish line. 

Subitems could be reworked a little so that they’re more helpful. 

I've used the solution for over three years.

I have no issues with stability. Crashes are few and far between. Changes are usually welcome. 

It can certainly grow with our team - which we love.

Every time I have needed customer support it has been quick and painless.

Positive

There was a learning curve, however, we picked it up fairly quickly. Learning how to set up boards for our needs was the hardest part.

The setup was handled in-house.

I'd advise new users to start small and build their way up. You will always find more ways to use Monday, however, it can be overwhelming at first. 

We also evaluated Asana and Trello.

We primarily use Monday for its calendar functionality. We are a small distributor that is working on getting a new ERP. Monday has helped us fill the gaps of our current ERP and has kept us highly organized while we work through the challenges of the current supply chain.

We track all open customer orders and our purchase orders to vendors on our board. We are able to take the working data and come up with supplier metrics such as on time percentage, days late, etc. This has helped us really have a handle on how things are moving along.

Monday has greatly increased communication and allows us to provide notes on open customer orders. We are able to record when our last communications were on an order with a customer and have visibility on delayed items so nothing falls through the cracks. 

We also use the search and filter functionality to view the data to determine how we can best consolidate both incoming and outgoing shipments so we can save on cost. We would have not been able to manage our pandemic response as seamlessly without Monday. 

The ability to attach files to boards and truly make it collaborative is the most important aspect of the solution. We have been able to make our internal meetings much shorter due to the fact that we all have access to the working area on Monday. It is also helpful that you can set certain notifications to make sure a colleague can address task items.

We also really rely on being able to import data with Excel and export data. It makes reporting very easy. It is an incredibly useful and powerful database of information once populated. The ability to chart information and turn it into a calendar or Gantt chart is also a major feature we use when reporting.

There are so many new add-ons and updates. I am always so impressed to see new columns, board types, and subcategories created. We are starting to look into using the subcategories on our items. We are excited to see how we can employ this feature on our shipping calendar for ease of use. We have also started using the Monday windows app instead of the browser and we really enjoy the UI. 

The only issue we have now is that Monday sometimes crashes and does not recognize a change we make. This can be frustrating creating some extra work. For the time being, downtime has been minimal. 

We have been using Monday for approximately 18 months. 

The program seems to be stable, with few interruptions.

This program seems incredibly scalable. 

I have not worked with either customer service or support.

Positive

We were using our Microsoft Outlook calendar previously. It was obviously not dynamic enough to keep up with our demand.

It was very easy for us to transfer the data using an Excel spreadsheet to import our orders.

I completed all of the setup on my own.

The software has been invaluable to our team.

The setup was incredibly easy and very user-friendly. 

We were looking into upgrading into a whole new ERP. We instead decided to move the data to Monday while we shelved the new ERP to do more research.

Getting it is worth it.

The solution is used for interactions, reports, and the ability of many entities to add values and view boards. It's very good for industrial and organizational structure and functions. It saves a lot of time and is a good platform to invest in.  

The most valuable aspects of the solution include the charts which are very useful for the reports. The reports are accurate and timely and the boards allow users to add values. It's very good for industrial and organizational structure and functions and has made a big change in the speed of values and information transfer. It provides an interactive, fast environment, and saves so much time at all levels.

We would like to connect with email solutions such as Outlook.

We would prefer if we could let some entities view specific information like only reports. 

I like the chart of countries, however, if it could add some features for delivery and shipping for export, it will help a lot (for example, in logistics, the port of loading, and port of discharge). 

It could add the tracking of the shipments, for example, what is the status of every shipment. That would also be a good feature. We'd also like to upload some files or photos for each order line-wise.

I've used the solution for three years. 

The stability is good. There are never systems down.

The scalability is perfect.

Technical support is not bad.

Neutral

We only used Excel and email.

We implemented the solution for a sister company and it was very good.

ROI is not applicable to me.

It's not costly compared to the benefits.

By search and recommendation, we got to this solution.