monday.com Reviews

I am a project manager at a digital design agency and I use this to plan out all of our projects for the team.

Our agency has many project managers and many teams. Each project manager sets up boards/tasks for their own team members. I usually use my own templates while other project managers set up their own templates based on how they like to use Monday.com.

We are an online-only agency and fully remote. We all work in different time zones around the world and all have different schedules/working hours.

I love how I can customize so many items on the boards to fit my exact needs. I've been able to figure out how to save time and brainpower just by creating the right templates, automation, and formulas. 

It also reduces the number of questions the team needs to ask me as so much is programmed into our Monday boards that everyone can see.

Something we've been working on is trying to make sure all of our team members are efficient with their hours. I was able to make an overview board to see everyone's hours/what they are doing at a given time. It's not perfect and has a lot of filters, however, it's a start.

The formulas are great for pulling data from many boards into one board. The time tracking has been helpful.

All of these items allow me to properly track time for my team and figure out how many hours we have used, how many we have left, and what all team members are doing at a given time through pulling data into one board.

The formulas are probably my favorite (although it took some learning to figure out how to use them) as it takes the work off of me to have to manually do the math and flag when we're going over hours. The team can just see it automatically.

I have to use a ton of filters to get the exact data I want on an overview board. My goal is to see everyone on my team's projects/capacity. My team is not the entire organization/not inclusive of everyone on a given board.

Also, I can't total up hours or anything on sub-items. It just counts them. I want to be able to add numbers as I can in normal items and see the total at the bottom of a group.

I also wish I could more easily see a list of tasks for a given team member for the week. I can see my own tasks, however, it's hard to filter through everyone to see my team's tasks. I wish I could just add everyone on my team to a team to only see what they are doing each week.

I've been using the solution for 1.5 years.

It's a stable solution due to the fact that it's so amenable.

Monday can continue to grow seamlessly. I like the emails with the new features.

We haven't had to deal with them at all.

I did not use a different solution.

I was not a part of the setup process.

We did the solution in-house, and I was not a part of that process.

I didn't make these licensing decisions.

In my case, I have worked on two SaaS products as a PO with Monday.com. It helps me with the product roadmap of my product. It also offers a product roadmap of the whole company. I used it for managing projects and being able to see the specificities of a project.    

We also used it to manage onboarding, as a personal to-do list.   

We use also integration with Jira, to see the updates so the CSM team can see the update from Jira.         

It was used by sales so we could see the sales information directly there.

It improved the communication between all the teams and the company, especially during remote work due to COVID. There is also remote work in this new company, where my work is 100% remote. It has helped to have data stored somewhere and be accessible by everyone at every moment.           

For the onboarding it allowed the newcomers to have a good base to work on, and the colors and ergonomy of the tool are helping a lot. We have more motivation to complete the information on Monday.com.             

The subtasks were super useful to have in order to define actions plans.

The link between the boards and do not need to copy-paste information and not need to update at different places is great.

The llama farm is super fun and helps the team to want to work on issues.

The colors and the style are amazing on Monday.com.

The dashboards are super useful for presentations to the other teams and to follow.

The Kanban view is great for organizing the common roadmap with other teams.

We'd like more automation. I would like more automation between Jira and Monday. To be able to have modifications in the status on Monday when the Jira tickets are updated for example.    

I like the automatic change of status when all subtasks are done. The main task is also done so we don't need a last action from the user.

The translations sometimes are not OK when you change the name of the item. For example, in French, if the item is masculine or feminine, the sentence is not correct so it seems weird.    

I've used the solution for four years.

The stability is very nice too. 

The solution's scalability is very nice.

The solution is very friendly and the answer quick. Maybe a chat function could make it a little bit more user-friendly.

Positive

We used to use Trello. It was not complete enough and not very user-friendly.

I learned everything by myself and it was easy to onboard.

The setup was handled in-house.

Our ROI is high.

The cost is a bit expensive, however, it was worth it. The whole company can use it and for their own purposes. It's a good investment.

We looked at Asana.

We are a manufacturing company and we use Monday.com to keep track of our production log. It has simplified our work and all employees can access it from anywhere. 

We also use it for our sample logs, employee holidays and to see the invoice statuses.

All employees can access it so everyone is in the know of what jobs are coming in and what jobs are going out.

We can see what date something came in to our goods in, what we received using the description column, when invoices have been paid and what date the goods are expected to be delivered back to the customer.

All of it is great. It has a section for everything and you can create automation so it fits your needs perfectly.

It does everything we need it to, so I would say no improvements are necessary.

if I had to say something .. a link between boards that takes you to the board in question when you click on it.

e.g. board 1 for samples - related to board 2 production. If I could add a link from the sample to then take you to see what job it relates too (similar to when you click the link on the message area).

We've used the solution for approximately two years.

The stability is great.

The scalability is great.

We have not yet used technical support, however, I have noticed when the platform is down, it gets resolved very quickly.

Positive

We used Excel which was not as user-friendly and not as easily accessible for employees. We switched to Monday.com

It's a very straightforward setup - all of the employees profiles are added at the beginning and can start viewing straight away.

We handled the setup in-house.

The product is well worth the money - a one stop shop management system.

We use Monday for project management across our marketing projects and for budget management for campaigns. We have a small team, so it's really important that we are as efficient as possible and there's just no bandwidth for micromanaging a process. We need it to run smoothly on its own.

For the most part, we collaborate on a process, put it in Monday with assignments, and then the project essentially runs itself as long as we are sticking to the timeline that we set the project up with. It saves us a lot of time.

Monday gives us more visibility into the overall bandwidth of our team and makes it much easier to collaborate across several projects without losing emails or random Slack messages across different channels or group chats. This has given us one central place for information related to our various projects so time spent searching for answers or managing project timelines is greatly decreased. It also lets us manage workload so we are able to advocate for enforcing priorities within the organization.

The "My Week" view and task list are probably the most helpful for us - it's really great to set a project schedule and assign people to tasks. That way, they can have a preview of their work for the week and stay accountable for deliverables with no surprises. 

It's also easy to adjust schedules right within that view and give updates to the broader team so everyone stays on the same page. 

The added accountability and efficiency allow us to spend time on doing the work rather than figuring out how to do the work

The addition of subtasks was really great. It helps reduce a lot of the clutter on our boards. However, sometimes it is inhibitive to use them as the features available using main tasks don't apply to subtasks. It would be really great if we could calculate some of the same things or use them in dashboards or the different views that are available. 

I know sometimes we can, however, it's not consistent so it's hard to know when we're limiting ourselves by using the subtasks instead of the main tasks in a group.

I've used the solution for three years.

We did not use a different solution previously.

There's a lot of value in using Monday. User adoption is key, however. You get out of it what you put into it. If you're using it for project management, it can easily fail if even one or two people aren't bought in.

We did not evaluate other options. 

As an email designer, I use Monday to organize copy for emails between myself and our e-commerce manager. It really helps us keep timelines straight and organized with information that could be easily lost in someone's inbox. 

Someone will upload a copy and any necessary imagery, and assign the task to the appropriate person and it helps keep every team member all on the same page.

The archive system is also very helpful for clearing out tasks once they're finished. 

Monday.com is an easy and simple way to share ideas that can undoubtedly get lost in inboxes. 

It has simplified communication on our team when it comes to relaying any and all information for our email marketing campaigns. Nothing is getting lost in anyone's inbox - the information is all right there to be referenced by anyone at any time. 

All of our deadlines are being hit in a prompt manner with time to spare. This solution has made our organization very happy with managing timelines and workflow.

The feature that I have found the most valuable is the project labels and organizational tools. I find that this keeps everyone on the same page and limits questions about who's working on what and what stage that project is in. When those questions arise they can be answered by going to Monday.com and the team members who are working on the project can continue to work on it uninterrupted by simple questions. It helps keep the flow of the workday running without any hiccups.                    

The service could improve in its ability to automatically update. In my experience, if new projects are created or old projects have been updated the view of anyone who is already on Monday.com does not automatically update. This can lead to people working on old or outdated parts of projects. I have found it necessary to manually refresh the page periodically just to be sure everything I'm seeing is current and correct. This would be a nice update to include in the next release.

I've used the solution for two years.

The product is mostly stable; we only had to deal with one or two outages.

The solution is very scalable.

Monday is the first thing we've used for this.

I did not deal with any pricing information.

I was not on the team that evaluated options.

Our product development team uses this to manage projects as most of our employees are remote. 

Each project gets its own pulse and we maintain updates about the status of projects on each pulse. 

Each week, we have a meeting to review the status of projects and it’s so nice to have Monday to refer to for these meetings because everything is laid out - from designs to copy to production lead times and everything in between. 

Monday is our home base for everything product-related, but we also use it for other teams as well.

Since there are a lot of different aspects of any given project, it helps our team stay on track with deadlines and be accountable. For example, our supervisors can log on and check-in at any given time to see where something is and determine if it is on schedule with the projected timeline. Even the projected timeline is something we plug right into Monday. Monday is really customizable to suit any team in our company, so we all use it to manage our tasks and keep all of our info organized.

Being able to assign our individual tasks helps us a ton. I’ve worked with other companies that did not use Monday, and sometimes things would fall through the cracks as there were misunderstandings about who’s the responsibility it was to do something.

I also really like establishing a focus of the day so I can refer back to it after sitting through meetings or having a break. It helps keep me organized and motivated throughout the day. Truthfully, I do love all of the features on Monday, I can’t just choose one.

It would be so cool to have live chat with team members when needed instead of having three different apps for work-related tasks. 

Right now, we have our task management service, which is Monday. Then, we have a separate app that allows us to shoot out messages to each other or even different teams to check in throughout the workday. This app is nice because you can let someone know when you’re still logged in for the day, when you’ve logged off, when you’re on vacation, etc. it would be great to just combine Monday and this other service.

I've used the solution for four years.

We’ve used this service for four or more years without stability issues.

It is extremely scalable.

The customer service has always been helpful, although I haven’t had to use very often.

Positive

We’ve used Monday since I’ve been with the company.

The initial setup is straightforward.

An in-house team handled the implementation.

I’m not sure what the ROI is.

I don’t personally know the cost.

I’m not sure if we've evaluated other options.

We are a sales training company, and the instructional design and creative teams use Monday to keep projects on track, moving from design, to review, to proofing and communicating internally throughout the project. 

We have also started using it with the marketing department, and hope to move the entire company on it by the end of 2022. We have an internal team that is using Smartsheets, so we might use a third-party integration to get the two platforms to talk to each other. However, Monday is more fun.  

It has saved a million emails from flying into our inboxes. With multiple team members on multiple teams through the complicated process of designing a curriculum, this has really created a single place for file sharing, project management, and communication and also gives me an opportunity to have a high-level look at all the work that is happening in the department. 

I cannot imagine operating without it. Additionally, since it is so user-friendly, most people can get the hang of it after a day or so. 

Automation is great. We have mastered the automation and find it incredibly helpful. I personally like the ability to color-code and create our own labels for things. This way everyone can organize a system that works for them.

Additionally, the dashboards and the llamas might be my favorite part. We have even adopted the llama as our marketing department mascot and have some stuffed llamas around. 

I like that it integrates with Slack. I keep the notifications off of my email and just hear them in Slack to keep my day from getting too chaotic.

We'd like to see cross-board automation. My marketing department has a board for the content writer and uses that content to pull into the email and social media calendars. She has not been able to figure out a way to make the two boards talk to each other. That can be a user error on our part, however, if it is not, having the two boards' ability to link - like when one project is completed off a board it gets updated and moved to the new board - sort of like a cross-departmental function within the platform

I've used the solution for over a year.

Over the past couple of weeks, we have noticed a couple of days where Monday was down. Other than that it has been fairly reliable.

It is easily scalable; we have done it ourselves.

We haven't needed their help at all. 

Neutral

We used Trello and I did not like the interface at all.

The initial setup is easy.

We handled the solution in-house.

Productivity is hard to measure, however, I would say I am satisfied.

The pricing for us is secondary to just getting something that will work the best for our team. 

Our creative director reviewed Smartsheets as well. 

We use Monday.com to keep track of custom orders and backorders. Lots of our work needs to be tracked throughout each stage so we use the different columns to easily link to CRM pages and invoice pages of each order. 

We also use this to keep track of deposit and balance payments as well as add tracking information and delivery statuses. This helps to show all orders and their statuses at a glance. Thanks to Monday, we avoid having orders forgotten or sent at the incorrect time.                

We are able to efficiently keep track of orders throughout each stage from ordering to dispatch. Monday.com displays this in an easy-to-view way. We use the link option to easily link our orders to our customer CRM pages and invoices. We also use the status columns to keep track of payment and dispatch. We have transitioned from Excel to Monday.com and have seen a huge decrease in errors. With its easy-to-use features, we are much more efficient and effective in processing orders.

We use the status column quite frequently and the search bar to easily find specific customers and orders. 

It also helps to be able to organize boards under different categories with folders to make them easy to locate. 

We use the collapse group function to help us easily locate current orders and business matters without needing to lose information from past orders. 

It’s been helpful to be able to allocate items to different staff members and notifications help to make sure that we do not forget any tasks.

It would be good to include more automated features that are easy to set up between different boards. For example, if the status in one board were to be changed to a certain status, this would trigger an action in a different board. 

It would also help to be able to have a better day view of allocated tasks with due dates. Improved integration with different software would also be helpful to make processing orders much more efficient and reduce the risk of human error. These improvements would help to make the process much more streamlined.

I've used the solution for one year.

We are impressed by the stability of Monday.com.

We’re very impressed by the custom abilities of Monday.com and how this can adapt to all our needs.

We used Excel and chose to switch as it was too manual and open to human error.

The setup process was very straightforward as the setup prompts were clear and easy to follow.

We did the implementation in-house.

We are happy with the pricing.

Yes, we considered many options, however, they were all too complicated and not what we were looking for.