monday.com Reviews

We use the product to deal with micro-projects that are going through multiple stages, such as quoting products, ordering samples, designing, production and finally shipping. Having all these allows all members of our team to be aware of where we are right now. 

We use different boards too and I like that projects of different boards still can be connected. 

We basically use it as a to-do list as well for everything, even to purchase office supplies, which is great as we don't need to use multiple communication channels.  

It helped a lot to be honest. We now have a good visual representation of what we are doing. Before, our projects were piled and we could not really see the progress of each one, or at what stage we were at. However, when we started to use Monday, we sorted out all the mess and now the picture looks quite pretty. 

Having an opportunity to leave comments in the body of the project allows us to keep all information within one software, instead of sending endless emails and possibly missing some important details. 

I like that we can move projects from one stage to another, which also allows user to track the progress. It's really easy to use. When we have new people to on-board it does not take hours to train them on how to use this platform.

Another beneficial part is that we can use templates, which also make a user's life way easier. At the same time, for those who feel like templates are too boring, there is an option to customize the interface. Basically, every little need can be satisfied. moreover, it offers in-app automation. 

So far, I am happy, however, I know that Gantt charts and calendar views aren’t available on the entry-level plan - even if you’re paying $24 per month. To access time tracking and private boards, you’ll need to upgrade to the third tier. 

It spams my inbox with many unwanted emails. 

We are using a very simple project, therefore I can't see many drawbacks, however, it looks like if we were dealing with complicated projects, some things would possibly get lost. Therefore, having subtasks is a must; it has to be managed well.

I've used the solution for around a year and a half.

The stability is fine.

The scalability is very good.

I've never had an issue.

When I joined, the team was already using Monday.

The initial setup was straightforward. 

I don't know if the company asked for help from outside vendors. 

I don't have ROI information.

I dont have any access to this information. 

We are a mid-sized video production company of 15 employees and we are slowly growing. The growth is not only in the number of employees. It's also in the number of clients as well. 

As our workload increases, we constantly look for ways to improve ourselves/workflow to keep us more organized. 

We settled on Monday to help us keep track of the number of in-progress video productions we have. We also use the features to help us understand where at that we are in a project, what needs to be done and what will be done. It's an amazing tool. 

It has improved our organizational skills and kept us up to the task. We have many clients and our day-to-day entails us to be precise in making which tasks need to be done and who is assigned to them. 

We've used other solutions in the past, one being Asana, and Monday has been the better asset. Our team has enjoyed using it and I feel like it's eliminated any overlap and confusion that we might experience on projects, especially the larger scale ones. I believe that it also improves our outlook for new projects we can take on. 

The tabs (color coding) featured is great for distinguishing different areas of our workflow. Say that we have a music file that needs to be licensed - we use the color red (tab) to signify that the music hasn't been licensed. Once we license, we change the tab to brown. It's a small feature, however, the color-coding is something that makes completed tasks almost immediately indefinable. 

Having multiple workspaces is also helpful for different facets of the company so our different teams don't overlap. 

The tab closing feature is a bit vague at times. A better way to move and close/open tabs would be great. Sometimes, being the drop-down button is not as fast or intuitive as I would like but that may be screen dependent. 

I think adding a media feature would be great. Implementing instant access to projects for video teams might be helpful for media companies. How this would work, I don't know, but adding a visual component to indicate incomplete tasks would add an extra dimension to the user experience.

I've been using the solution for two years.

It's amazingly stable; there are no glitches.

It has the potential to scale if it keeps adding features. 

We have had no questions for that team yet and we have been using it for more than a year.

Positive

We used Asana. It was too convoluted.

it was simple. We learned it ourselves with no support.

We handled the initial setup in-house.

Return defiantly outweighs our investment.

It was a pleasant experience. 

My company looked at Asana and considered doing everything old school. They liked the integration with Slack notifications. 

We are a small environmental consulting firm with half our staff working remotely. We use Monday.com for project management and team communication. This allows us to maintain continuity of service for our clients and team members from anywhere in the world. Our Monday boards were an imperative communication tool when two key team members worked in Germany on a large training contract. Status updates were streamlined across all users despite a six-hour time difference and there was no loss of productivity. 

Monday.com has improved our communication with project updates available to all team members without sending a million emails. No one is inadvertently left out of a conversation and we can all check on the status of our projects from anywhere. During the lockdown, Monday.com helped us stay connected. Those who were used to in-office work environments struggled a bit with the transition to full remote. Using our Monday boards, we quickly adapted to our virtual workspace. It allowed us to work when and how we were able in those first tumultuous weeks and still all be on the same page. 

I love the chat box feature where I can leave instructions for groups or individuals. 

Shareable boards are a great solution for clients who want to track the progress of their work orders without checking in with us directly. 

The filter and search features are also extremely helpful in compiling work orders by month, client, location, etc. 

Document links are a great tool and sync well with our Dropbox Business account. I can share document links directly without having to sort through client files. 

I wish there was an option to pay for one-on-one technical assistance rather than watch tutorial videos. Sometimes I don’t have the time or bandwidth to seek my own solutions. I love the tutorials when I have time to learn new skills, however, sometimes I just need a solution immediately so I can move on to the next thing. A fee-for-service technical assistance session, sold in blocks of time, would be extremely attractive to those of us who sometimes just need to throw money at our problems. This would be worth whatever they charged on a day with a million deadlines. 

I've used the solution for five years.

In five years it’s only gone down once and that was for less than an hour. The customer service team sent us status update emails so we could plan for when our boards would be up and running again. In terms of being a long-term investment, monday.com has grown with us as we added new people and clients. 

Monday had grown with my company. I started with three staff and a dozen or so projects. We now have ten team members and over 50 projects. When we level up, so does Monday. 

I’m disappointed that I can no longer speak with a person for technical assistance. As I mentioned earlier, sometimes I don’t have the time or headspace for independent learning via tutorial videos. I’d joyfully pay for blocks of time for sit down chats with customer service. 

Positive

I was previously using Excel for project tracking. It worked for a few years when we were three people in a tiny office. As soon as we had to start emailing it back and forth to remote teams, however, it became apparent this was not our best solution. 

The initial setup was super fast. I watched the tutorials and built my first board the day we started the free trial. 

We had assistance from a vendor team. Their expertise was great. They taught us everything we needed to know to get started. 

ROI is hard to calculate as we now use Monday for everything. 

We recently upgraded from standard to premium. It’s worth it for all the additional features. 

We tried Slack and Microsoft Project. Monday.com was the best solution for us based on user interface, price, and how it fit with our workflow. 

Monday.com is basically our office now. Although some of us did come back to the physical space, that was a choice. We’re ready for remote work and hybrid positions now with Monday. 

Our team manages a portfolio of projects. Each team member manages their own portfolio. We use Monday.com to track projects, alongside costs, time, etc. If a client sends updates, we keep track of these notes within Monday.com as this allows team members the ability to stay in the loop with the project. 

We also use Monday.com to keep record of holidays and PTO (Paid Time Off). We utilize a dashboard that allows visibility into each persons requests to help us plan when we will need additional support to ensure project management stays on track.

It has made the entire tracking process much easier. 

It gives an easy, high-level view of the inner workings of the business. It cuts out the need to constantly send emails and follow-up emails for the current status of a project. 

It also ensures we are not wasting time waiting on responses when we can easily check the status of a project by using Monday.com. As our team continues to grow, it also provides an easy way for new team members to ensure they are 'visible' and able to see what everyone else is currently working on.

The collaboration capabilities are great. It makes it much easier to know who is working on which projects, as well as who they are working with. It's also been super helpful to be able to 'copy' an item, as so often our projects are similar in nature so I am able to quickly use the copy feature and then change a few details to match the new project. This may only save a few seconds, however, it does make things much simpler and more efficient. I also like the ability to assign a project to another team member where needed, this makes it easier to pass on work when required.

Overall, Monday.com does a good job of providing a valuable service. It's hard for me to pinpoint any areas that I feel are significantly lacking. One area perhaps that could be improved upon would be the drag feature. For example, when I need to drag one item/project from one space and move to another. Often, it can appear to move very slowly and I end up misplacing where I am intending to put the item. Otherwise, if Monday.com could increase the refresh rate of the site, that would make things a little better also.

I've used the solution for over one year now.

I've been very impressed with the stability; I have never had any issues. The system is constantly working and I've never experienced any system outages/unexpected delays from Monday.com

It is scalable. I believe it has the potential to be in every company.

We have not had to interact with customer service/support yet.

Neutral

We did not look at any other service.

The initial setup is straightforward.

The ROI we have seen is in the ease with which our team is able to efficiently work together. It's hard to put a price on that.

I'm unfamiliar with pricing as I am just a user.

Our company has only used Monday.com.

I have no notes at present; keep up the great work!

I work in commercial real estate in acquisitions. We use Monday.com to track properties that we are considering buying. 

We post the property along with the offering memorandum, the location, links to our internal memo, purchase price, anchors, demos, anchor term, anchor sales, notable tenants, occupancy, etc. 

We also use Monday.com to track our process throughout closing to ensure all steps are followed by all members of our team. Members of our team are notified when they need to be, and they know to check the board to see where we are in the process.

Monday.com has made us very organized. We are able to track deals, upload files and links, add notes, and notify members of our team. 

Before using Monday.com, we would email members of our team the different properties we were sourcing, and often properties would get lost in the shuffle. It was a very disorganized way to operate. 

Now, we are organized and everyone in our company can come to our acquisitions pipeline board to see what deals we are sourcing. Along with our acquisitions team, members of our investor relations and leasing team will use this board to see our deals.

The ability to export to Excel has been huge for us. Every quarter, we will export our acquisitions pipeline board to Microsoft Excel to track our deals. We will see where in the country our deals are coming from, what brokers are showing us certain deals, and what type of deals we are seeing most often. 

The ability to view the Monday board on a map is also very useful. It allows us to see where most of our deals are found. The automation is also very useful and allows us to move items to different groups automatically and save time.

In recent months, Monday.com has been down about once a week. We rely on Monday.com to track all of our deals, so when it is down and not functioning, our whole workflow comes to a halt. This is detrimental to our business model. We cannot work when it is down, so we have to wait for it to come back on.  

Additionally, sometimes Monday.com is very slow and takes a while to load. This is also very detrimental to us since we all work from home, and therefore, we often will share our screens in a meeting. When we show Monday.com it will take time away from the meeting in order to wait for everything to load.  

I've used the solution for more than two years.

This is our first CRM program that works this way.

We'd like the company to make Monday faster and cut down on the times when it is down and not working. Recently, Monday has been down a couple of times a week. It will say that they are having technical difficulties, or it just won't load. It is frustrating because we use Monday for everything so we have to essentially stop and wait for Monday to start working again before we can continue to work.

Organization of tasks is the main use case of the solution provided by Monday.com. I have realized that this is the best for my needs compared to other, more complex competitors such as Asana or Trello which are great on their own yet I find in both cases the user interface isn't up to par with Monday.com. 

Other than that, this solution has helped me stay on track with my deadlines and miscellaneous tasks that I would otherwise forget about and overlook. Monday.com helped me create sections of different tasks that I can group according to their nature and priority. 

With the help of its deadline features and simple layout of tasks, it helped me stay on track with my tasks. Before I was unable to meet all my deadlines and tasks even if I wrote them down. With Monday.com's automation and integration solution, I can easily get notified via email about tasks that are due in two days. 

Moreover, it helps keep my co-workers alert on the same tasks as well as my boss. Integrations such as the one for Slack have helped us receive updates on tasks immediately as they occur by other team members. 

The automation for emails is the most valuable aspect as it reminds me of upcoming deadlines to avoid missing them. I often would forget certain deadlines only to be reminded by my boss after the fact. Monday.com has helped me stay alert for upcoming deadlines so I don't miss them.

Another valuable feature I found on Monday.com is the KanBan and Gannt chart views that make keeping track of all my tasks user-friendly. A good view of tasks is important to help prioritize, assign and delegate. The multiple views option, including the calendar view, make things less overwhelming. 

They need to improve the user interface of the automation/integrations. They are confusing to some extent. Although they are extremely important features, i found difficulty in creating automation myself. It currently made me feel like a coder or programmer when I have no such experience. It should be made more user-friendly to help people create unique automation on their own as per their needs and desires. 

Furthermore, it would be great if Monday.com could include a chat feature as well, something similar to Slack so that all task-related communications can be done on Monday swiftly. 

I've used the solution for one year.

I manage an art department at one of the largest flexible packaging companies in the world. Including myself, we are a team of ten people. We use Monday.com to track our art projects and the various stages of each project. 

Our sales reps also need to be kept in the loop as to where each of their projects is in the pipeline at any given time. With the amount of sales reps and the number of projects we have, Monday really helps us keep everyone on the same page in real-time. It's helped us a lot. 

Prior to using Monday we never had any kind of project management software to speak of. We tried Google Docs, Trello, and Smartsheet. Monday was a real game-changer for us as it gave us a much more manageable and shared platform to list all of our tasks. Since we've incorporated Monday.com, we've dropped fewer balls, greatly improved our ability to cover for employees while they are out, and keep our sales team and account coordination team all updated in real-time on each project.

Some of the biggest features have been notes, reminders, and automation. The notes section is great for keeping the most up-to-date project information in case anyone needs to take some time off. All the info is right there. Reminders are great for getting email notifications when something is due. Having that extra ping in the inbox helps these not get missed. The automation is a game-changer too, since there are so many stages of an art project, changing status and having the program do an action right away is a great way to reduce clicks. 

A little more customization on the UI would be good. There's light mode and dark mode, however, not much other customization. For what it is, it looks just fine, yet maybe something a little more aesthetically pleasing would be nicer on the eyes. 

There is an update with a new look being released soon, and I went ahead and tried it before it was released. It made the program look more like an excel spreadsheet, and literally, no one wants to see something like that. They could maybe rethink that. 

I've been using the solution going on four years now.

Stability is very good, it's rarely down, and, when it is, it's down for less than a few minutes. 

The scalability is very good. It's easy to add more users and project boards.

I've not had much need to reach out for technical support or service. 

Positive

We tried a few other options including SmartSheet, Trello, and Google Docs. None of them were as organized and connected as Monday. 

The setup was very straightforward; we were up and running in less than an hour.

We handled the setup in-house.

There is no monetization in an art department. 

The setup is pretty easy. There is a series of customizable templates or you can start from scratch if you're savvy. The pricing is competitive depending on the size of your team.

We evaluated Asana, Trello, and Wrike.

We are using the solution for project and task management throughout the organization. Monday is being used a a primary tool at the organization in order to review all workload and tasks, rate them by importance, sort by priorities, and focus the efforts on what is important and with the highest impact based on our goals.

It is also used as a communication tool for the status and notification of every task instead of using mail as an updated tool. This maintains all the information on the same site and can be easily consulted by anyone with access either by using the computer or by smartphone.

It improved a lot of the task management processes and increased the communication efficiency where we used to lack or miss information.

Monday sends us notifications when a task is at risk of being late or when someone updates the information on a task. It gives us Gantt charts of the projects where everyone can easily check the progress or delays and support to take action.

Monday also keeps records of anything added, moved, or changed at a task. If some leave the company, or on vacation, or do some dates change, we have the tracking information for all updates.

The most valuable aspect of the solution is being able to develop our own task or projects trackers which are adapted to each necessity.

Not all projects require the same level of detail of information. With Monday, we are able to customize each project based on a specific necessity. It is very user-friendly overall.

We can remove, add, and modify a project or task charter easily.

We can also assign access by responsibility levels in order to protect information. This is used by giving access as read-only, edit privileges, or admin privileges as required.

Having more pre-defined formats and/or templates or having the ability to make public some formats/templates (not the information on them) would be useful.

This would support other users that could find a format that would fit their requirements and reduce the time of designing or customizing formats that could be available as a shared template.

Despite being a very friendly user tool there are people that do not have the skills to customize from zero a template and having a pre-defined shared template will make their work easier and help them to save time.

I've used the solution for one year.

The solution is very stable and user-friendly.

There is a lot of potential to scale.

We don't really need to use customer service support since the tool is very easy to use, however, when we reach them the support is great.

Positive

We did not previously use a different solution.

The solution is very easy to use for people.

It was a soft implementation; I rate the vendor as having a high level of expertise.

We have seen ROI in terms of manpower time usage by priorities. We find there is less manpower needed.

Monday is totally worth it in terms of benefits vs price.

We did evaluate Microsoft Project.