monday.com Reviews

We are using the solution for project and task management throughout the organization. Monday is being used a a primary tool at the organization in order to review all workload and tasks, rate them by importance, sort by priorities, and focus the efforts on what is important and with the highest impact based on our goals.

It is also used as a communication tool for the status and notification of every task instead of using mail as an updated tool. This maintains all the information on the same site and can be easily consulted by anyone with access either by using the computer or by smartphone.

It improved a lot of the task management processes and increased the communication efficiency where we used to lack or miss information.

Monday sends us notifications when a task is at risk of being late or when someone updates the information on a task. It gives us Gantt charts of the projects where everyone can easily check the progress or delays and support to take action.

Monday also keeps records of anything added, moved, or changed at a task. If some leave the company, or on vacation, or do some dates change, we have the tracking information for all updates.

The most valuable aspect of the solution is being able to develop our own task or projects trackers which are adapted to each necessity.

Not all projects require the same level of detail of information. With Monday, we are able to customize each project based on a specific necessity. It is very user-friendly overall.

We can remove, add, and modify a project or task charter easily.

We can also assign access by responsibility levels in order to protect information. This is used by giving access as read-only, edit privileges, or admin privileges as required.

Having more pre-defined formats and/or templates or having the ability to make public some formats/templates (not the information on them) would be useful.

This would support other users that could find a format that would fit their requirements and reduce the time of designing or customizing formats that could be available as a shared template.

Despite being a very friendly user tool there are people that do not have the skills to customize from zero a template and having a pre-defined shared template will make their work easier and help them to save time.

I've used the solution for one year.

The solution is very stable and user-friendly.

There is a lot of potential to scale.

We don't really need to use customer service support since the tool is very easy to use, however, when we reach them the support is great.

Positive

We did not previously use a different solution.

The solution is very easy to use for people.

It was a soft implementation; I rate the vendor as having a high level of expertise.

We have seen ROI in terms of manpower time usage by priorities. We find there is less manpower needed.

Monday is totally worth it in terms of benefits vs price.

We did evaluate Microsoft Project.

We use Monday.com as a communications solution for our different teams to effectively have individual ownership of completing assigned weekly, monthly, and quarterly tasks and projects. 

Our teams using Monday.com consists of the following: sales, management, operations/administrative, production, and more. 

I have a shared workspace with my co-music director, assistant music director, and SDR, (we'll be onboarding another SDR and assistant music director soon) where we convene weekly via meetings, take notes, then post our weekly directives with deadlines in our main workspace. 

The tiered top-down organization of teams > groups > projects > individually assigned tasks and accountability is remarkable. 

Tagging people is super easy with "pulses" that can show up in an inbox, as a direct email, as notifications on desktops and devices, of which I use multiple devices and it's great on all of them. The interaction between different company departments is seamless and our departments contribute information to each other on a minute-by-minute and hourly basis. 

The software is designed in such a way that any company can form fit it to handle complex workflow. 

I love that Monday.com has boards that can change with a click from a list, to a calendar, to a form that you can send and collect data, etc. 

Each board is malleable even if you've been using it for a long time. Redesigning and keeping your data is pretty easy. The output of information to spreadsheets is quite simple. 

There are so many other features that I haven't even tapped into, however, I sometimes look for features and there is always some kind of plug-in that Monday.com has at the ready. There are so many support options to make sure your workspace is precisely what you need to have to improve your own job's efficiency.

I'm very satisfied and don't have much to say regarding immediate improvement feedback. If it doesn't exist, perhaps there could be a simplified view of all personal tasks that haven't yet been completed. 

"My Work" is a board that is supposed to take care of this. I find that I sometimes have used the "status" column has input values other than done, working on it, etc., which conflicts with this bigger picture, and over the years is building up in a way that looks daunting as I'm not sure how to go back and mark it another way, so I skip it. This could be my own user malfunction. 

Generally, I'm quite happy with the software. 

I've been using monday.com since June of 2020. I love it. 

Monday.com seems quite stable. From June of 2020 until today, 4/20/22, I have only experienced the software being "down" maybe two times for development. It seems very stable to me even as we feed it a lot of info.

The scalability is huge. We started small and have grown to well-designed boards. We've grown to seven workspaces that I know about. Each workspace has pretty deep departmental personalities. 

I feel that customer service has probably been pretty strong. I have never heard any grumbling from our team members regarding the usability of Monday.com or challenges in figuring out how to use it. 

Positive

We mostly used Google Docs in the past for company organizing. We still do, however, we switched to Monday.com as it is way more comprehensive for project management. 

The initial set up was slightly clumsy for us, however, those growing pains faded pretty quickly once the software became familiar. 

We have many team members who are adept at setting up boards and groups efficiently now. 

The initial complexity was simply getting familiar with the depth of the software, however, it was pretty intuitive and set up well to self-educate (including "help" and online tutorials, etc.).

I don't know if we had outside assistance or not.

I don't know the price, however, we use this software every day constantly, so the return is certainly worth it. 

I'm only a user of the software; I'm not privy to the costs and licensing.

I didn't choose Monday.com. I do not know if other options were in the running. 

I received an email tonight from a person at another company who noticed that we shared a Monday.com query form to complete. She reached out to me directly via email to ask how I like Monday.com. I gave a great review to her and told her to reach out if she has questions. 

I use this product to collaborate with my colleagues at a biotech company. 

We are in a fairly small building and are able to connect with each other daily, however, we use the platform to store information and view tasks for the day. We have about four members that work on our team. The company as a whole uses the platform as a virtual lab notebook to keep records and track progress. We have multiple different projects over multiple different disciplines. It is easy to look at what is happening across the company.

The product has allowed us to stay more organized as a whole. Meetings and emails work well, however, there are times when people forget things or need information displayed in a way that shows dates and tasks in a vertical fashion. It is important in science to document all the specifics of an experiment. We can upload protocols or put specific notes for tasks and then refer back to what we have done in the past. It also has helped us to divide work by assigning tasks and forecasting how busy we will be in the future.

I like the ability to duplicate entire tasks at the same time as it helps when we need to repeat an experiment to just duplicate and change the dates. We are also able to keep the same updates in case we need to save those as well. 

I also like the ability to put a timeline on each task if it spans multiple days to track the time spent on an item. With multiple people on our team, it is vital to have a platform that allows us to track man-hours in order to evaluate whether it is feasible to take on more work.

There are occasional glitches in the system that cause the website to be down temporarily. Otherwise, it is fairly reliable. In the next release, I would like the ability to click and drag multiple items at the same time. Some tasks we separate by task so when we duplicate tasks we have to move them separately. In addition, there should be a way to convert the board view into a calendar view. This would help when visualizing project timelines over month-long spans. Another change would be to automatically sort tasks in date order when the date is added to a task. 

I've used the solution for five months.

This product will definitely be able to hold up against the competition.

This product will definitely be able to scale up for larger-sized companies. It has an easy to use interface and large storage capacity that will help facilitate more a larger number of personnel using it. It is simple enough to use that many types of companies can use it and the software update’s should be able handle scaling up.

I have never had to use it.

Positive

I was not at the company at the time of choice. I presume no platform was used and thus, why Monday.com was chosen.

I was not present for the initial setup.

The cost is worth it to maintain organized teams.

I was not at the company at the time of choice.

I would recommend Monday.com to all biotech companies or research labs so that they can keep detailed notes of their work and track future projects easily.

We’ve used a variety of media platforms to increase the brand awareness of our clients and are endorsed by the retailers we partner with. True to our entrepreneurial approach, we are always on the lookout for exciting and innovative opportunities to grow and develop the businesses of our clients.

We required a system to assist us in various areas of our company. From managing new project roll-outs for our new media solutions to tracking our advertising campaign status and installations as well as giving us a complete and transparent view of our sales pipeline. Monday.com has given us that and more. We use Monday.com for the below areas:

• Project management (managing the roll-out of our new in-store solutions and new online system roll-outs)
• Sales pipeline (managing and reporting our sales pipeline)
• Campaign Tracking (tracking the implementation and status of all our campaigns)
• Accounts (keeping track of our billing and accounts information)
• Meeting Minutes (we keep our meeting notes and minutes on Monday.com by using Monday.com docs)
• Work forms and surveys for Adhoc purposes
• Marketing campaigns. We recently started using Monday.com to manage our marketing campaigns and calendar

I use Monday.com to manage my project roll-outs, keep everyone updated on my progress by using the quick chart/graph view, manage ongoing campaign installations and progress, and track the status of our campaigns from the sales pipeline stage to operations and implementation to the final stages of the campaigns and then billing/accounts. 

I will also use the system for Adhoc purposes (ie. the surveys and work forms). I absolutely love this functionality and it is so easy to use. We specialize in and sell in-store media space in retail stores across South Africa (both static and digital media) and we have become in-store advertising experts in the pharmacy environment working closely with Dis-Chem to provide an effective offering to advertisers. We also have a training application where we train pharmacists and employees in the retail stores and educate them on all the products in-store. 

To say I am passionate about Monday.com is an understatement. I only wish there were more hours in the day for me to work on this amazing system. What I love the most is how customizable everything is. That is what everyone wants and needs - to make a system their own and be able to work for them. Every company is different and this is why Monday.com is the difference. I have tried ClickUp, Trello, and Favro and nothing quite compares to Monday.com.

We are a lot more organized, and have transparency throughout key areas of our business thanks to this solution. I have everything on Monday.com from my meetings minutes to all my campaigns and the progress of our installations, store lists with our current advertising media campaigns, etc. I have also on-boarded my entire team to use Monday.com and encouraged them to use Monday for their sales pipeline view/progress and reporting and for daily tasks and activities. I also use the dashboards and charts for easy reporting with my team. 

The boards offer an amazing and clear view of my tasks, campaigns, and progress. 

Automations especially with Slack and Outlook help with keeping my team up-to-date always. 

Graphs and charts are valuable for reporting purposes and to track progress made. 

Workforms/surveys are valuable and a very cool added feature. 

My team uses all of these features. I have a huge passion for Monday.com. What I love the most is how customizable everything is. 

I would love it if the milestones could appear in bold. Seeing this would help me so much. I would also like charts to have a bit more functionality without me having to purchase the 3rd party analytics and reports app. 

Automations could also be a bit more flexible. I find that I cannot customize my automations for Slack as much as I need. For example, I would like to send a notification to my team on Slack when a certain date arrives and only if the "probability rating" is at 3 stars (using the rating column).

I've used the solution for one year and three months.

Compared to other sites the solution is very stable. Now and then automation may not work immediately, or, when amended too often, it won't change. However, that is often due to connectivity or confusing the system too much.

I have no doubt Monday.com will only improve regularly and eventually become one of the most powerful online tools out there.

Technical support is excellent. They understood me and helped me as soon as I needed help.

Positive

We did use Trello. Whilst the KanBan feature is important in some cases I definitely needed a lot more functionality and options for my site to be more customizable. I gave ClickUp a trial and try as well and although they have a similar concept as Monday.com I didn't enjoy the the look and feel and still find Monday.com more user-friendly. 

The initial setup is very straightforward. I know the system backward and forward.

I handled the setup in-house. I myself completed the onboarding with the team.

In exchange for managing projects easier and keeping my colleagues and boss happy and up-to-date, as well being more efficient, it's hard to put a monetary value on it. However, there is definitely an increase in productivity and in completing tasks efficiently. 

The solution works amazing for me and my team. I am very happy with the amount of automation and functionality we receive on the professional model package.

I did look at ClickUp, Trello, and Favro.

I'd like the solution to please kindly make milestones appear in bold. If we were given the option for our tasks to appear in italic as well - that would also be amazing as we could then easily differentiate between urgent tasks and milestones. We want more customizable charts.

The solution is used to manage numerous projects across multiple disciplines in a team of seven. 

Our business works across various sectors and it is therefore important to be able to easily manage projects across all areas of the business.

In the past, this has proved difficult as we work within a small team, and having such a variety of differing projects on the go at once has previously seemed overwhelming. The addition of Monday.com has meant that we are able to project manage each one and have visibility of the status of each at all times.

The nature of our business means that we look after varying projects across different areas of the business. Prior to using Monday.com the tracking of these projects proved very timely and often things were missed. It was especially difficult to keep track of projects where we were awaiting information or initial dates had moved. Monday.com has alleviated these issues.

Having visibility of all projects and every team member's workload has been invaluable. Not only has it enabled us to keep up-to-date on each project. It has also meant that we can easily see when members of the team are overloaded and are able to re-allocate tasks if needed. This makes for a much happier, less stressed workforce.

There are many features that we've found valuable, however, the main ones being the ability to change status so that we can see at a quick glance exactly where we are with a project.  

The ability to assign various members of the team so that it is clear what everyone's responsibilities are and the sub-items needed is great. Being able to create one project and then detail each element of that project via sub-items has been really valuable. It allows us to see who has done what and when, it also acts as a good process flow for every job - meaning that as soon as one person has completed their part, it can then be assigned to the next relevant person for the next part of the process.

The workload section is also a good idea, being able to easily track everyone's commitments for the week.

The workload section has improved, however, there are still areas for improvement in terms of things that don't quite work as they should.  

When changing a date in this format it reverts back to the previous date unless we physically go into the board. It's also sometimes tricky to pull in the correct dates. The board limit could do with being increased in this section as for me personally with the number of different projects we have our list of boards is growing.

It would also be good to have a way of filing old boards so that they do not automatically appear in things like the work schedule.

It would be nice to have some more training such as webinar opportunities and refresher courses. I don't appear to have been invited on one of these for quite a while and I found them to be really useful in the past.

We have used the solution for two years.

The stability is good. So far, we have not had any issues and the development of the solution means that this solution will be a stable one for us.

It has been developing ever since we first used it (almost at the same rate as we have), therefore it has grown with us, and often new features have launched just at the right time for us.

We have had quite limited contact with technical support as the system is easy to use. That said, on the occasions where we have required additional support, it has been very timely and very good. 

Positive

Prior to Monday.com, we had no other system other than the traditional method of diarising projects.

The initial setup is very easy!

We handled the initial setup in-house.

The price is reasonable for the service we receive. The team has also been very good when I have had questions and needed something outside of the offered packages.

We looked solely at this system. The test was good and I was able to see that it would fit our needs.

The system has made a really positive difference to our project management.

Monday.com runs nearly our entire organization from inventory to CRM, and from our inbound lead management to our ERP. We rely on Monday.com to keep everything organized and everyone on the same page. We are a packaging company and we also manage our entire design department across full-time on-site, full-time remote, and freelance remote employees. Our prepress department also runs entirely on Monday.com. Without Monday.com we would have to use several other software solutions - which sounds like a pain.

Before Monday.com, we were using a program called Asana. It was very superficial for our needs and resulted in much of the more sophisticated functionality is lacking. We then switched much of what we were doing to some other software like Trello, however, I personally didn't like the interface and the UX as much. One of our employees actually found Monday.com and we began using it for smaller things. Over time, we were able to move almost 90% of our workflow into Monday.com. It has been a game-changer for us. 

One of my favorite features is the ability to segment work from each department into boards all while giving everyone on the team access to all of the information. We run our entire design department on Monday.com even given the fact that our team is full-time on-site, full-time off-site, and part-time remote. It allows us to get everyone on the same page at their local terminal without having to sync everyone on ten different software solutions. The mobile app is supremely helpful as well given how easy it is to view, use, and manipulate information. 

There are two main areas I would like to see Monday.com really improve: 

1) Integrations with QuickBooks Online, and 

2) Easier transfer of data, sheets, and specifically calculations from Google Sheets. 

Currently, we run our accounting on Quickbooks Online and we are forced to use their reporting tools to bring out the data we want to see. I would much rather have Quickbooks integration that allows us to more seamlessly pull transactions into Monday in real-time and allow us to manipulate that data on the Monday interface. 

With Google Sheets, we are using a large spreadsheet that has many calculations in it. I would like to move all of that to Monday.com. We are limited on a number of columns currently, and, when we tried to transfer everything over, none of it worked. That was disappointing. 

I've used the solution for three years.

The solution is fairly stable. There are some bugs when inputting data into certain places. Otherwise, the platform is rather stable.

The product is very easily scalable. 

My personal experience is non-existent. However, my team says the support is phenomenal. 

Positive

We have previously used Asana and Trello in an effort to manage our business. 

Asana was too superficial at the time when we used it. Trello's interface was not as intuitive as Monday.com's. We switched when we saw the ease of use and the ease of manipulating both the data and the appearance.

The setup is straightforward and very intuitive and there are plenty of tutorials online via YouTube. 

We handled the solution in-house. I wasn't aware there were vendor teams.

It's tough to say what our ROI is since we consider Monday a fixed cost. 

I would advise using the free version as long as possible. 

We paid for the program after we decided it was a good fit, however, I would let a team work with the program on a smaller, more isolated project first, and then decide if it is a good fit as you scale the team on the software.

Before switching we did evaluate other options. 

The first option we used was an Excel spreadsheet. That didn't last long. We then switched to Google Sheets, which has worked for some of our businesses, however, ultimately, as we scaled, it became too cumbersome for multiple people to work at the same time. 

We then tried Asana, which was superficial in its capabilities for our workflows. From there we tried Trello. I prefer the column and row approach to managing my data, so Trello's wasn't a great fit for me personally. 

I'd advise users to get the QuickBooks integration.

I use the solution for project management for my startup - which involves development. I also use it to invite costumers or clients that would follow up with me in the process of making the projects true before an official launch. 

It also serves to track the time to actually make payments to my assets. Even though is not fully optimized for the new Mac Book Pro line up M1, M1 Pro, and Max, the app still works for our main purposes. Definitely improving the intuitive interface is a must.

The solution lets me track just about every single task that I assign to a team member. It's a pretty straightforward tool. Not only can team members or assets take place in the Monday platform - my clients can too. I basically duplicate what boards I need to and the just simply change the users from assets to clients. It's kind of an inverted process to save me some time. 

Monday still isn't perfect and the automations are not updated. It will take some time for my notifications to not confuse me once these are shot.

Automation is an essential feature. Alerts come in pretty handy every once in a while just to keep up. However, creating them can get you confused depending on how many members or guests you currently have assigned to an specific board. 

The new UX updates have helped a little, however, since Monday has so many features, I kind of miss a lot of things that might come in handy to me. I really don't know which are the best, meaning sometimes I kind of feel I'm wasting my money as the Monday platform isn't cheap.

The new Apple Mac Book Pro lineup was launched more than two years ago and still, this platform is not compatible with the Mac App. This doesn't mean it won't work, however, the optimizing process and experiences could work better and exactly like the Web App you currently use when browsing Safari, Mozilla, Chrome, etc. Rosetta comes in handy, however, the M1 Max compatibility for the new Macs is a must. Also, there are a lot of features that the Mac App doesn't offer and the Web App does - such as payments and other things.

I've used the solution for more than five years.

It's very laggy a lot of times. Scrolling isn't smooth and it is really a pain when you try to open tasks with lots of content.

The scalability is good, although there are many features that get lost on their radar. A lot of instructions are missing in terms of the walkthrough process to set up integrations, etc.

They're fast yet sometimes inaccurate. More examples could be better.

Positive

I used to work with Asana, however, the UX/UI was terrible. Back in the day, when Monday was called Da Pulse, I gave it a go and for 5 years now I've been a loyal customer.

The initial setup is complex. As I said before, it has a lot of features you might even get to know.

The initial setup was done in-house. Everything was done by myself.

The ROI has been 50% to maybe 60% in a good month - enough to cover Monday's cost.

The solution is pricy, however, after seeing all the benefits, it definitely is worth it.

I might have looked at other options, however, I can't remember the names right now. I definitely looked at Trello as it was in the radar, however, finally, Da Pulse won.

The company needs to keep this updated as often as they can; the iOS App needs a huge UX/UI redesign, and voice notes are just a joke.

We use the solution as a CRM, track project progress, and keep client notes all in one place. We also use My Work to keep track of everyone's day-to-day at the company and ensure that all deadlines are met. This was a big step for us to implement.

We also use dashboards to track our most important numbers, which are revenue and sales. We also use personal to-do lists and communicate internally as a team. Half of our team is virtual, so Monday.com has been our source of communication as a whole for the entire company, which is awesome.

The product has been amazing. 

Now we can see our client data and sort by column with the data that is most important to us as a business. We can run reports with real data that allow us to take decision on a higher level. We can now also track per person their book of business, how much revenue they are managing as a whole, and, based on column data, we can run reports. 

As a company we operate on quarterly goals, so we have a board that is just to track these goals and their progress. We can run reports and it has been really great.

Integrations with Slack and integrations as a whole are wonderful. We want to use Monday.com as our source of truth. We also use automation and think it's great. When we were looking for a project management software during our sales process, Monday.com really stood out because of these features. 

We want to be efficient and this software has allowed us to do that. The insights tabs are also amazing. Again, we can run reports on those and make higher-level decisions and see data per person on specific metrics.

The solution offers more integration features with Hubspot and more options to connect within boards. We love using My Work, however, there are also limited capabilities within boards. My Work cannot be connected to specific line items in boards or subtasks, and therefore it is currently causing a gap in communication with our team. 

An area that can be explored, similar to Salesforce, is a task board for each client. I'm not sure that this will be ideal for everyone. However, in our case, we use Monday.com as both our CRM and project management software.

I've used the solution for over a year.

The stability is great.

The scalability is great.

Technical support is great.

Positive

We did not work with a different solution.

The initial setup was good.

We handled the solution's set up in-house.

We've seen a 3X ROI.

We did look at Salesforce and Hubspot (we have Hubspot right now - just as another source).

We have more capabilities to send email templates within each task. We have workflows and we would love to have white-labeling services since we have client-facing boards and they are confused as to what is monday.com. That is just not user-friendly for our clients.