monday.com Reviews

We use the solution for the organization of projects for different departments. We have different departments including marketing, customer service, production, analytics/accounting, and IT. Having the ability to separate these by department makes our lives 10 times better. I personally found it useful for inventory reports and upcoming projects. 

Overall, we use Monday to help in keeping everyone on track and to assign certain projects to departments in order to fulfill our monthly goals. The cleanliness of Monday helps in doing so.

It has kept us up-to-speed with each department and kept everyone on track to improving our company. 

We originally used Jira for our projects in the past. Since Jira is mainly a ticket-based system, it did not help us in the long run when it came to tracking time for each project and things like inventory reports, project sub-items, etc. 

In other words, Monday provides more options for us to be able to perform our wishes of assigning projects and creating ideas that will further improve our company. 

Items and boards are ideal as they help in keeping everything in a single location without any confusion. Those have been used to help organize each department's ideas/projects so that everyone has a space to bring up cool ideas that can benefit the company. 

Being able to integrate with certain apps helps us in communicating between all of our 3rd-party apps so we don't have to take the extra step in updating those. 

I personally enjoy the number of options you have in terms of columns. You can create almost anything within Monday. 

Load time and glitches do occur on the site. There are times when I have trouble loading a certain pulse, or board because the site would glitch or take a very long time to load. 

There is a limitation to the automation process. I wish there was more variety in terms of the things you can automate on boards/items. Maybe they need to invest in a desktop app as that will run a lot faster than on a website. Plus, all people need to do is download an app on their computer/phone to access their projects from anywhere. 

I've used the solution for six months.

My team uses it at work to organize deadlines and keep track of information. We are a remote organization.

Everyone can see what other team members are doing and quickly see the status of tasks. We can plan out specific steps in projects and put dates/timelines on them. 

The subitems! I like planning out steps within an item with dates. 

The solution needs easier automation. We had a problem where we maxed out the automation limit. We also struggle to figure out solutions to notify people when certain tasks are complete so the next person can start their work.

I've used the solution for three years.

We are a small team, however, we've been growing over the last three years that I've been using Monday.com. It becomes more helpful the more team members we have, however, it may work better for smaller groups of people within an organization (e.g. the marketing team).

I've never contacted technical support, however, I like the emails I get from Monday.com about new features.

Positive

We didn't previously use a different solution.

I wasn't involved in the initial setup process. 

I didn't handle the licensing part of the process.

I didn't make the decision - it was someone else at my company.

It's a great app for project leading. As an event and promotion agency, we're more than ever very sensitive to all the costs of managing and communicating streams of understanding. We also use it for event and shift scheduling. 

It's great for feedback with clients where you could have all the relevant information associated with a particular project in one place. The solution is great for sharing attachments and links for all photo albums on our Google Drive. 

I definitely use it for my personal goals and projects. 

All the improvements though years are very handy.

We were struggling with duplicate information previously and Monday brought more effectiveness to our work in many ways. We could share all information in one "live" stream. 

With a client "on board" who's are very comfortable with this particular service, it helps to improve business relationships as well. 

When you have a tool that anybody can use from all devices, it spares some time so that you could do and handle way more things. 

The custom-made boards and solutions are good.

The dashboard is great for knowing what's most important and what's next. 

We would like to have more open boards at one time and more CRM functionalities.

We've used the solution for four years - since 2018.

The stability is great.

The scalability is great.

We used Asana. It was too difficult.

We've had an ROI of $560 USD.

I'd advise new users to always check you filled out their VAT ID.

We did not look at other options. It was love at first sight.

I'd advise customers to try it for free first and then decide. 

We use the solution for project management for upcoming large-scale events. We work with multiple departments on our events and to keep everyone on the same page using Monday.com.

It has been an efficient source for our team. We communicate with our graphics team the most through Monday with deadlines and approvals and edits. 

Monday.com keeps our entire team in check with deadlines and projects. We plan for multiple events at once so organization is key. This platform allows everyone on the team to be added to a board and also allows them to make their own board. 

The boards and the sub-boards are great. It helps our team divide up the important topics of each event logistics. A great feature is also being able to add viewers without the cost of a user, this allows other departments to view boards we create and share deadlines with people outside of our team or company. 

There have recently been a lot of lagging and loading delays with saving. This comes and goes, however, I have found it difficult to use when boards are unable to save when going back to update. 

Additional features that would be cool would be adding different formats for multiple workspaces on one board. Right now, each workspace has to have the same type of board set up and you're unable to have multiple types in one board. This becomes inconvenient sometimes because you like to keep everything under one topic type but with different layouts.

We've used the solution for two years.

We previously used Excel and email.

There are additional user fees.

We use the product for marketing, ordering inventory, new product process tracking, scheduling, and website maintenance.

It has improved team collaboration. The notifications are great. Seeing the status of all our many projects has been helpful. It's easy to export into Excel.

The solution is great for notification on changes and updates and Excel exporting and we can easily build and customize new boards. It's sharable and overall beyond easy to use and understand. 

I would like to see an app version similar to Teams, or even have them integrate with Teams. I would also like to have more templates available to choose from on different projects. We need more integration with Office 365.  

I've used the solution for two years.

I am very pleased and impressed with the stability.

I am very pleased and impressed with scalability.

In every job, I have had interactions with customers and support, and understand how it is important to listen, empathize and work together to communicate, both in positive and negative situations.

Positive

This was new to me when I joined the company. I didn't use something else.

Yes, the setup was straightforward and simple.

Monday.com has helped track, organize and optimize our production, ordering, web design, marketing, and scheduling. I cannot even start to truly measure the ROI we have seen in the different aspects it has helped bring our team together, track all our main projects and keep our businesses running smoothly as we grow and expand.

I am unaware of the pricing aspect.

We're pleased with Monday.com.

It is used internally, as well with our vendors and product manufacturers all over the world. It has truly helped us in so many ways.

We use the solution for project management for designers, marketing, and comms teams. It's used for collaborating on campaigns and big projects alongside monitoring day-to-day tasks. Our work environment is in fast-moving consumer goods (FMCG) so we have a lot of fast turnaround projects for multiple brands. 

Monday helps us manage and organize these efficiently while allowing for total transparency to other people in the business, so they can check the statuses of their projects and liaise with different teams accordingly on details or updates.

It's made our lives so much easier. Managing multiple projects with various deadlines, updates, people and costs has become a breeze with Monday. 

We previously were using Excel and it was an absolute nightmare as it was so rigid, uncollaborative, and of course, didn't include anywhere near the number of features that Monday provides. 

It has also allowed transparency within the business in regards to workloads, timelines, and time management and allows team members to check up on their projects without lots of emails flying around.

Timeline and countdown systems have been great for us as well as the ability to "@" team members in comment sections to have collaborative conversations, give feedback, and share files. 

As a design team, we work very closely with the marketing team on bringing projects and ideas to life. It's great to have a system that allows us to do that fluidly and have visible conversations in case anyone further needs feedback or input at different stages on the project. 

Monday provides great capacity for storing files, conversations, and seeing the history of a project.

It would be good to have a countdown timer to a deadline date so you could see 'days remaining' to work on a project to help schedule time, as currently it only shows the end date. 

Also, a way to ensure sub-items in a project has a bit more visibility would be ideal, rather than being hidden in a drop-down.

It would be good as well to include some more interactive features within Monday, for example, for mood-boarding ideas and an easier way to live comment/feedback on files without having to leave multiple separate comments in the notes section.

I've used the solution for two years.

The solution is very stable.

For SMEs in particular, it's very scalable. It's great

I have a rep and she's always been helpful. We don't need much support as the system is very straightforward.

Positive

No previous solution was there, other than Excel.

The initial setup was easy and straightforward.

We did the setup using an in-house team.

The cost seems expensive, to begin with, however, it is well worth it if you utilize the system.

We also looked at Trello.

We use Monday.com in our business as our main and core business strategy tracking platform allowing our strategy to be put in place, assigned to the relevant departments/team members, and then updates provided through the platform. Monday allows for all of this to be put in one place and the constant changes within the system allow for us to constantly grow our business strategy and ensure core objectives are reached throughout the year.

We are an e-commerce-based business that has multiple brands.

The system has helped improve our organization through better objective tracking. This has allowed us to put in place our business strategy and departmental strategy all into one platform and assign it to relevant team members who have specialities within the area.

Using Monday has also allowed us to use the time tracking feature which allows us to ensure the workload of our team isn't too high therefore ensuring that objective are still reached within the timeframe.

The best feature for us would be the automation and how they can be set up to email, provide an update, and assign to different people all on different triggers. The possibilities surrounding the automation allows for the platform to run itself with very little manual work behind it for objectives which may have fallen overdue etc.

A further additional feature that is useful is the inbox which allows you to see all updates that have occurred throughout the company on a given day. This ensures you don't miss an important objective update.

I would really like to see the reporting functionality updated. Sometimes it feels as if the reports are too visual and lack the hardcore data behind it. If you could get reports all in one place that would then allows reporting across multiple workspaces and boards, this would be awesome. 

Additionally, albeit small, being able to create smaller more custom automation would be beneficial and would allow for further enhancements to the system. 

Overall, Monday is a good platform and the improvements suggested are minimal and would only support the positive experience. 

We have been using Monday.com for one year or more.

We previously used Cascade (Executive Strategy).

The pricing structure is all very transparent.

The solution has helped us with customer management as well as team communication. We rent commercial vehicles and it is imperative that my team be able to know what's going on. Monday.com allows our sales team to effectively follow each step of our closing process. It gives the team leaders a quick glance at what's happening without having to disturb the team. The organization of Monday.com allows the influx of data to be categorized effectively which results in less time spent searching for something. Money is time.  

It's given us the ability to always know what is happening with our customers. It has allowed for more communication between team leaders and support staff. Questions can be asked and answered without having to interrupt. The flow of my office has improved tenfold since we started using Monday.com. It is a staple in every office. The organization of Monday.com allows the influx of data to be categorized effectively which results in less time spent searching for something. 

The coolest thing is the way the files or documents can be uploaded to subitems. This allows all pertinent information to be readily available to whomever. If someone is out of the office I do not have to worry about locating a file/folder of a customer. All of the documents are right there at anyone's fingertips. With quick access to everything, leaders can quickly glance over and approve or deny closings and be able to step in when needed. 

We thoroughly enjoy Monday.com and all of its features. Sometimes we did not know we needed feature until the feature was there - and then we are thinking "Where has this been all of our life!" 

I do wish that admins could edit everything, no matter who created a post/board/subitems, etc. There are a few instances that we needed to edit customer info and had to recreated the data so that a new person could add/remove info that had changed over time. 

Everything is great and we appreciate it.

I've used the solution for almost three years.

It's stable. Any downtime is quickly fixed. 

I give it a ten out of ten for scalability. 

The technical support has been quick and effective.

Positive

We did not use a different solution previously.

The initial setup is easy. 

We handled the setup in-house.

It's hard to put a number on ROI. Being able to effectively communicate better is priceless.

It's worth it! 

We did not evaluate other options first.