monday.com Reviews

Our entire marketing team uses Monday to manage our day-to-day operations. It is the best possible tool to keep our team organized. Additionally, our creative department uses Monday to manage all of the creative requests that come in, whether that's internal or from our clients. 

It really allows us to fully track projects and communication efficiently, as well as share information between team members quickly. Our entire team would be lost without using Monday.com, I don't think we could function without it.

It's really helped to streamline communication between our team members as well as our clients. 

We are a growing digital marketing agency and have used Monday.com to show our clients how we value full transparency when we're working on different tasks/projects for them. Adding outside users to the Monday boards really helps us bring home that concept. 

It makes a big impact when we can show what we're working on for someone, tag them on the board, and really visually be able to describe what our team is doing for them. 

The ability to upload large files is extremely beneficial to our creative department. It helps to keep everything in one place instead of trying to use outside cloud-based platforms to transfer files. 

Our team also uses the calendar view and board features for time off tracking for our staff. This gives everyone full visibility to see when people are in the office or when they are out of the office, on vacation, etc. 

We also love that you can make private boards for projects that may only involve a few people on the team. 

The docs feature seems like it could be a little more user-friendly. I would love to be able to use the docs and tag individual users that are directly correlating to individual cards. 

I know you can import essentially an entire section from a board, however, it would be great to just be able to pull in one specific item from a board vs pulling in the entire group of items. I'm not sure if this is possible with the current API, however, I would love to see it work more like a google doc to take notes for our team calls, etc. 

I've used the solution for five years. 

We did not previously use a different solution.

We have several music schools where we provide students of all ages private music lessons and group classes. We teach private lessons on guitar, bass, drums, piano, ukulele, voice, and almost every other instrument you can imagine. We use Monday.com for lead management and form collection on our website. 

When a parent goes to our site, reviews what we offer, and chooses to learn more, there is a Monday.com form for sign-up. We then are able to use the Monday.com board to efficiently delegate and follow-up on the lead. We also use the form as an organizational tool when building programs for our students, using its powerful tools to help us with logistics and coordination.

Monday.com immensely improved our organization and allowed us to simplify our sales lead processes. We looked at other products, like Salesforce, that are way too expensive and way too complicated for our needs. Once we found Monday.com, we were up and running within 5 minutes. It was surprising that a new product, which I am normally resistant to implementing across my team, was so easy to implement and was so quickly accepted as the solution by my team. 

Additionally, the form collection tool eliminated the need for Integromat and other intermediary solutions to take data from our old form and put it in a spreadsheet for processing. Monday.com eliminated redundancies, costs and time.

The solution offers the simplicity of use with no need for 'experts' to build a suitable product for us (like Salesforce does, for example). The appearance as well makes it a right-off-the-bat winner for us. 

The submission form collection and collaborative tools have been amazing for us and have completely changed how we process new leads and related data. The form collection tool eliminated the need for products like iItegromat and other intermediary solutions to move the data from a Squarespace form to a spreadsheet, which wasn't very user-friendly or consistent. 

All-in-all, Monday.com has changed how we worked for the better and easily saves us dozens of man-hours a week.

I'd love it if there was an instant messenger built into the product so I could talk with other teammates live in-product, as opposed to needing another solution like Slack, Google for chat, or Signal. 

I'd also like to see conditional logic on forms included in future releases (kind of like typeform.com conditional logic). 

I would love if there was an integration with Calendly.com to make call scheduling a bit easier and more integrated. At this time, I have to manually move data, updates, and appointments between Calendly and Monday.com.

We've been using Monday.com for two years.

It's been very good in terms of stability, aside from a few days of downtime which were inconvenient. 

This can be scaled very highly if the board is built properly.

We used a gross-looking spreadsheet as products like Salesforce.com were too robust, costly, and difficult to implement. When we found Monday.com, we knew we had found our solution.

The initial setup is very simple.

The setup was done completely in-house. I didn't want to use vendors.

The ROI is very high. We save dozens of man-hours a week thanks to Monday.com and it has made processing leads so much easier.

I found it to be very transparent. You start with the lowest tier and work up to a middle or higher tier as is needed.

We looked into Salesforce.com and a few other options that I don't remember.

I work at a digital marketing agency. I am a media buyer, and I am constantly working with other departments on my team (graphic designers, email, project managers, dev team, account managers, etc). 

Monday allows clear communication by task, project, and department and makes it easy for us since we are all in different time zones. I like Monday as it allows me to divide up my work by client. I can color coordinate each client and have all necessary work/tasks/projects under each client. I organize by month to ensure everything is done on time and can start over fresh at the beginning of each month. 

Monday allows me to divide up my work by tasks or clients. I am able to add in deadlines and filter by work assigned, in progress, and completed. 

It's very helpful as a visual tool of what my daily tasks are. It's the perfect solution for someone who is very into organization and also is a visual person, as you can color code everything, filter by the specifications you desire (due date, progress, client, etc), and you're able to "clean" the space by removing tasks that have already been completed.

My favorite feature is being able to create team tasks and assign them to the correct team member with the necessary due dates, notes, documents, etc. 

Everything is held all in one place which makes communication and visibility great. 

It's easy to get siloed into your own department, and when you're working remotely sometimes communication can be hard. Being able to see the progress in real-time of different projects that you are working on with team members is very helpful. 

You can even add clients to the tasks so they can also keep up to date with how things are coming along. 

It would be nice to have a general section at the top of each group. For instance, I have my own media buying board that is divided up into "groups" (one for each client). It would be ideal to have a place at the top of each group to write down evergreen information. For example, for me, I could include things like goals, budget, strategy, quarterly to-do's, and other things I am not necessarily checking off or marking as done weekly or monthly. This could also be helpful when onboarding new employees and getting them brought up to speedo on clients. It could also be a place where we link things like brand guidelines and other important documents from the client.  

I've used the solution for about a year.

I previously used Youtrack. It was not user-friendly and not very visual.

I handled the implementation in-house.

I did not evaluate other options first. 

The company decided to use Monday.com due to the flexibility users have with coding how the product or project will flow through each department. 

Our products flow through receiving, product development, sales, and project management. Monday allows us to see where the bottlenecks are in the design review process. 

We also use Monday to keep track of quality issues that arise in the field. Our quality control board allows all team members to update where we are in the quality review process. 

Monday has improved our process by seeing where products get held up. Poor implementation and training have caused individuals to reject using the platform. Having easier access to training videos and guidelines/advice on how to implement and how different features can interact with one another on Monday would be helpful. This could be set up as courses or modules to take on the website, allowing management to require employees to take those courses. Management could log in to see who did/did not complete the course. In addition to this, having practice automation problems, adding new boards, etc. would be helpful. 

The feature I have found most valuable is the automation aspect. As mentioned previously, there has been some rejection to learn the automations aspect to Monday. This could be because of poor implementation on the company's behalf. 

Another feature I find most valuable is the ability to customize the columns on each board. Our quality control board and product samples board has the ability to add pictures, reports, and other necessary information. This creates a single spot where all the information can be found. 

As mentioned previously, having easier access to training videos on how all features can interact with one another would be helpful. Some can easily get overwhelmed with how much flexibility there is causing them to be unsure where to start. This might lead to frustrations. 

Case studies on how other companies successfully implemented Monday could help too. The product and tools are great but some companies may need guidance on tailoring it to their needs. Highlighting the differences between boards workspaces, and dashboards and how they interact would also be helpful. 

We have been using Monday.com for project management and product development processes for 1.5 years. 

We did not use a different solution

The initial setup was difficult due to the fact that management did not understand how to implement it and what was the best course of action. Having access to a list of tips, guides on how to implement, or case studies on how other companies implemented Monday would be very helpful. I believe management did not know where to start and how to maximize the benefits Monday provided.

We handled the setup in-house.

I am only a user of Monday. I do not handle the purchasing. 

We use Monday.com to efficiently manage marketing briefs, projects, teams, and marketing deadlines. 

Marketing Managers will submit a brief to the platform and indicate the resourcing requirements. The brief will then be assigned to one or several members of the creative studio team who specialize in delivering work across video, design, copy, and production. 

With a hybrid team that works both remotely and in the office - and sometimes in different time zones - it allows us to manage multiple projects across consumer, PR, B2B, and partner marketing.

With multiple team members working on multiple fast-moving briefs, tasks, and projects - often remotely and in different timezones - Monday.com has become our reliable source of truth to oversee and manage everything that's going on. 

It enables us to work fast and manage internal resources and a huge volume of marketing deliverables and external deadlines more easily and efficiently. It's easy to log into the platform anywhere with an internet connection meaning it's always available to check and keep updated on what's going on and what needs to happen.

The Slack integration is fantastic for working in a fast-paced environment. It's the quickest way to read, follow and respond to project updates and prevents important updates from being missed, whereas before the Slack integration these updates could easily be missed on the Monday.com platform. 

The ability to see who has viewed an update or comment on Monday.com is really helpful when it comes to trusting that work is in hand, or suggesting that something needs chasing. 

Being able to use colors to separate different types of projects is also really helpful from a user-friendly/UX perspective.

The marketing notification emails from Monday.com are really poor and of little value to the user.

For example, I get an email notifying me that "a team member has started on your item" which is meaningless information to me without actually opening up the Monday.com platform, which takes time and creates a slow and clunky process. 

A new feature that gives studio teams the ability to upload creative content so reviews and feedback processes could also be managed on the platform would be really helpful. 

I've used the solution for 2.5 years.

The product is reliable and rarely buggy.

The product has great scalability.

I'm unsure of how technical support is.

Neutral

We did not previously use a different solution. 

The initial setup is straightforward to get started on even with minimal training.

I'm unsure if a third party was involved with the setup.

The ROI would be hard to measure.

The solution is cost-effective.

We did not evaluate other options previously.

I work for a small digital marketing agency. We use Monday.com for almost every facet of our business - from managing all of our website design and graphic design projects to Customer Relationship Management to website maintenance requests. 

I personally use Monday.com for managing all the details of our website design projects. Given that these projects have hundreds of tasks across many weeks, incorporating Monday.com into our workflow has not only made our lives easier it has also given our clients a level of confidence in being able to see the project fully planned out.

Monday.com has been a massive step forward for our team in terms of boosting efficiency and productivity. 

It provides an easy-to-use platform for us to track the many details that go into a website design project and easily house all of our communications with our clients. 

Before using Monday.com, I was using a lot of checklists and relying on email communications - which was very time-consuming. Having everything in one place so the client can easily get a global view of the project and when to expect things from our team allows us to manage more projects and ultimately earn more revenue. At this point, I wouldn't even know how to function without this tool. 

I love the automation and level of customization available for the automation. It really helps us all stay on track and on top of our deadlines.

I love the Gantt chart view which allows me to see where projects will potentially overlap or where individual team members may have too much on their plate. Monday.com allows me to see ahead and plan ahead so we can minimize frustration while maximizing our output.

I love that I can easily duplicate boards - which is a huge time saver when I'm setting up new website design projects.

I would love it if there was a way to update multiple cells at once with the same data point. For instance, if I have 20 items that all have a deadline of 3/24, I'd love to be able to update them all at one time rather than individually.

I would love to have a way to hide an entire group within a board from the client for internal conversations. This may exist; I just haven't figured it out yet if that's the case.

Honestly, those are the only two things I have run into, other than that, I have everything I need.

I've used the solution for more than two years. 

It seems very stable.

My impression is that it is highly scalable. The more you use Monday.com, the more ways you will find to use monday.com.

Anytime we have a question about Monday.com, the support team is quick to respond.

Positive

We previously used Basecamp which was also nice, however, we felt that Monday.com offered a much more robust offering that could be used across many more facets of our business.

We had previously used Asana (as a guest) on some of our client's accounts. We preferred Monday.com's interface and functionality.

I didn't personally do the setup, however, it is my understanding that it was straightforward.

The setup was handled in-house.

I could not put a number on ROI, however, I know it has improved our efficiency which allows us to take on more projects.

The money that you spend on Monday.com is well worth it. It will likely pay for itself in terms of the time it will save you.

The primary use cases of the solution are documentation for projects and project management.

Monday.com increases the transparency of project management and team management.

Project management and workload management are the most valuable aspects of the product.

We would like personal documentation if possible. Even when the person leaves the team, he/she can still access all the files he/she created.

We've used the solution for two years.

We are a small agency and needed something to ensure quality project delivery as well as something we can use as a basic CRM tool. It has allowed our small team of five to handle over 30 projects going on at one time. We have a large government client where we have projects of at least 15 going on at one time and allows us to create a process for each one that is streamlined. Quality control becomes much easier and giving out tasks to multiple team members is also invaluable for our team to deliver for our clients.

It has helped keep busy team members on task and our leadership team to project and track business development needs. 

It has helped all team members collaborate in real-time. 

It has helped our leadership team and project delivery team keep track of what is going out the door each week as well as forecast revenue and projected workload for the next 3-6 months. 

Monday is great in that everything is in one spot and you can connect boards as well as create your own automations. Our team would need several different tools to do the same thing and the price per year is reasonable for small businesses.

The ability to house information that everyone can access in real-time, using a board as a CRM tool and exporting it out to a usable file format like Excel has been a lifesaver for our team - especially during holiday card time. 

The product makes it easier to be in control of privacy compliancy with the contacts we collect on a daily basis. 

We also love the fact that you can create your own automation. This has allowed us to create a project closeout process proprietary to our firm. Monday is so robust that we are still discovering features and enjoying the new ones the Monday.com team rolls out. 

We'd love the ability to be able to build and export reports based on multiple boards. We now have to take the information out and build our own reports which takes an extra step. It would be great to add our own branding to these reports and cut out that extra step or extra program we'd need to use to make that report. 

We'd also love to be able to connect contacts to boards or have a column to connect a client contact or lead to each project instead of having to type it in, etc. We'd like to be able to connect different workspaces as well.

Our team has been using the product for 1.5 years.

The solution is very stable.

The solution is very scalable.

Technical support has been great.

Positive

We did not previously use a different solution. 

The setup is straightforward.

We implemented everything in-house.

We don't know our ROI.

It is very reasonable in terms of price and easy to set up.

We also evaluated Slack and CRM tools.