monday.com Reviews

We use the product for managing all the projects and tasks of a non-profit association. 

We have several groups and task forces, and all our board members and volunteers live around the globe. We also have guest members who work on occasional projects and need access for a short period of time. We also have service providers, with whom we share several projects which needed to be on time. 

We have projects ranging from short to longer-term, including our strategic planning, which is also done on Monday.com.

After we started using Monday.com, the benefits were clear. We could centralize all our demands and responsibilities in one place. We have several service providers, board members, volunteers, and guest participants, and having the possibility to check the progress of their activities easily, in one place, and with a few clicks is a great service and has been much appreciated by everybody in the different teams. We now have a better idea of how we are doing with daily tasks and with the planning of long-term projects.

The possibility of having multiple boards is indeed a great feature that allows us to see the many projects (and their progress) at a glance. 

The workspaces are also an extremely valuable tool since we can have many separate workspaces for teams with different credentials. That is important to have more confidential projects set aside, and have people only assigned to their assigned projects or assigned tasks at a particular moment. 

Of course, the add-ons are important to integrate the other tools we use.

One important feature that would improve Monday.com would be an application for desktops (Windows/Mac). I work with many internet tabs open and would prefer having Monday.com as a separate program - not opened via the website. That could improve the daily managing and practical use of Monday.com. 

I do not use the Monday.com mobile app, since I concentrate on work-related things on the computer. I also work with several Google Workspaces, so that puts more difficulties for easy visualization.

I've used the solution for one year.

Until now it has been shown to be very stable.

We have not scaled up yet.

We did not have any need to reach out to technical support so far.

Positive

I did not use a different solution previously. 

The initial setup requires some time to learn to navigate it.

We implemented the solution via an in-house team

I am not the administrator and have no sense of the ROI.

I did not evaluate other options previously.

The product is used for tracking customer success activities and daily interactions with customers. We're using dashboard views to analyse data gathered on the boards and track due dates for customer engagements. It's helpful for product release planning and sharing updates with team members as well as onboarding project management. 

The primary use case, however, is tracking customer engagements and reporting to higher management. We also use Monday.com for managing training activities for new joiners. We have close to ten workspaces with five boards on average.  

Monday.com helps my organization track the pulse of our customers and gives a 360-degree view of our users to everyone in the organization. It has helped us in tracking customer engagements and reporting to higher management. 

We also use Monday.com to efficiently onboard new users and give them access to all the training material needed for communicating with the customers. We have close to ten workspaces with five boards on average.

The analytics view is very powerful with Gantt charts and multiple chart visualizations. The integration capabilities to bring in data from external sources like Gmail, Zoho, and HubSpot. Even connecting to Google Sheets is very helpful. 

Prior to Monday.com, all requests were sent by email, making it difficult to keep track of the workload. With Monday.com, all team members can view what's in the project file and know where each project job is in the process. 

I really enjoy the customizing features that Monday.com provides; we have a number of clients that want a tailored experience to make things simpler for both us and them. Monday.com has so many excellent features, however, if I had to select one, it would be the organization.

Monday.com also facilitates internal and external collaboration. The time management and cross-team functionality are fantastic.

Managing project status and product development may be quite difficult unless you have a project manager. 

I've used the solution for two years.

The ROI that my team and I obtained from Monday.com covers the cost and then some; we've been able to raise internal efficiency and improve the overall capabilities of corporate operations. This has enabled us to work in a more organized and effective manner, allowing us to finish more tasks and increase our productivity bonus.

We use the product for recording and keeping track of all sales and transactions going on in our company. This includes sales, returns, descriptions and order numbers. 

It provides our company with a customizable web and mobile work management platform, designed to help teams and organizations with operational efficiency by tracking projects. 

We use the platform on a daily basis since all our tracking, status updates, and descriptions are all logged in real-time. Also, the updates are all real-time as well which makes it an important tool in our daily cycle

In terms of being more organized, Monday has greatly improved overall productivity in the workplace. All the data and information is stored in one place. It is extremely easy to use and does all the project planning and management work for you. 

It can also integrate with quite a few systems to automate processes like creating an inventory, sales, and customer report database which makes it easy to track all updates on one platform. Our whole team uses this platform daily and so far it has been a big help. 

The sales sheet where we keep track of all transactions including transaction history, customers, and all necessary records is great. Every team member has access which makes it easy to tag which customer belongs to who. As for interacting with the project and its tasks, it's very easy. We can set status, assignee, dates, add items, etc. Notifications are a great tool to stay on top of things, especially with customer updates which are critical. You can see all your tasks without scrolling through long items in a project.

Adding more features would be ideal since there are limitations as far as scalability. For example, we'd like a field for adding attachments, especially since, for recording purposes, customers submit documents. It would also be nice if there are training or quick access tools for new features since there are actually a lot of decent unexplored services that we may have not been using. They might actually be helpful in our day-to-day operations if we were aware of them. We continue to use the platform since all our data is stored in one location and the whole team relies on it.  

I've been using the solution for a little over a year.

The solution is very stable and reliable.

I would rate scalability a seven out of ten.

We have not reached out to customer support yet.

Positive

We previously used Google Sheets.

The initial setup was easy.

We did have assistance. I'd rate the process a seven out of ten.

The ROI is still the same.

It is a very cost-effective solution.

We did not evaluate other options so far.

I use Monday in my work. I work for a Marketing and Advertising Agency. 

We are a 20-member team. Monday is really useful. The best thing (recently added) is that you can see everything that is asigned to you and keep track on what's on your plate. 

As a small team with a variety of roles (like designers, code developers, writers, social media managers, and consultants) it is really useful to keep everybody up to date.

There is a way you can share a board with clients so they can see in real time how is the project running.

The app is great too. You can work even if you do not have your computer near.

When I joined the company, they already used Monday, however, compared with other tools that I've used in other companies, this is superior. 

Monday allows for remote work perfectly. You can see the contributions made by others. You can get notified every time something has been updated.

Monday is a great way to have history and a backup for all the work done. Other tools are just like live chats, however, Monday keeps track of everything. 

You can have different roles for every person in your team. 

The productivity tool is one of my favorite aspects. You can even track the time it takes you to complete a task.

The productivity tool is great, as is task dependency.

You can create specific groups on your boards and give them color codes. This is really useful.

It is great that you can select if you want to see the project in list, kanban, or Gantt. This is something really useful that other tools do not allow you to do. Usually, you have to use more than one solution. 

You can integrate Slack, Google, Excel, Drive, or Dropbox.

As a company that uses a variety of tools, it was great to have everything in one place, Monday was the solution.

Monday is excellent for collaboration between partners and team members, however, it would be great if there could be a way to have clients on Monday, and not just to share information. That is something you can already do. Instead, we'd like to add a client as a client so they can give real-time feedback, answer questions, and see the whole project and its stages. It takes time to copy and paste things that the client could be adding on Monday, and the team can see it with no problem, with controlled access.

I've been using the solution for one year.

The solution is completely stable and trustworthy.

They are adding some great things, however, a client version would be a really big step.

I've never used technical support.

Positive

Yes, I did use a different solution. I changed as my new work uses Monday.

It was all set up when I began with the company.

I don't know how the company set up the solution initially.

I don't know what our ROI is.

I do not know about the pricing; my company pays it.

I did not evaluate other options.

Monday is wonderful.

We use the solution to create workflow processes for our team and to manage sales funnels and large projects. We can easily manage different projects each with different tasks and we can duplicate that template for the next project once we have perfected it. 

Our team was struggling with a way to manage and communicate all in one location. Monday.com has helped us to focus on building a workflow that works for us along with keeping us organized. There are an endless amount of integrations that have allowed us to use Monday.com as the one central location that we all work from now.

It has allowed us to all be more organized and focus on the tasks that are assigned to us. 

We've seen a significant increase in our productivity and it's much easier to manage each team member's performance. 

We have saved an incredible amount of time by having all of our tools and resources in one place. We've been strictly using Monday.com for the management of our projects and each team members work load. The amount of time we've been able to save using this tool has been significant for our business. 

Assigning tasks to a person with due dates has been great. Also, the templates for boards make it easy to jumpstart a project through a board very quickly. 

The various integrations have made it easier for us to focus on keeping our information in one place so that we're not spending time (wasting time) trying to find information in different places online. 

Overall the ability to use integrations, assign tasks, and create board templates has been the most valuable features of Monday.com. It's improved our overall performance. 

I'd love to see more automation with the additional cost. 

I have not explored all the features it offers, so at this time I do not know for sure what can be improved. Perhaps having an onboarding consult so that someone could help us set up our boards in a way that makes sense for our business would be helpful. With so many options, it can be difficult to know how to improve what we're getting out of this tool without someone to help guide us. That would be my only recommendation at this time - a more hands-on onboarding process.  

I've used the solution for one year.

There have been a few times when our team was receiving error messages when working on Monday.com. The stability could be improved. 

There are tremendous growth opportunities with this tool. 

So far, we've not had to reach out to customer service. 

Positive

We did use Slack. We switched due to the fact that we needed more than a communication tool. 

It was a little complex for our team as there are so many options. 

We implemented it in-house.

We are extremely pleased with the ROI.

I advise new users to understand that a large team means larger costs. 

I was referred to Monday.com by a friend who highly recommend it. 

We use Monday.com throughout our entire company - from sales to content to marketing campaigns. We are a company that has a lot of balls in the air with a lot of tracking required and Monday has been a big help. 

Initially, we used it to track various stages of content production and post workflow and now it has transitioned into intra-department use. We utilize forms for asset requests with our design team. We also use external trackers for our sponsorships team to communicate with our partners on collaborative projects. 

It has kept all our departments accountable and gives a quick birds-eye to see how projects are progressing. 

Prior to using Monday there was little to no project tracking. Things were assigned and it was up to managers to keep track on their own end using whatever means they had. Monday not only allows easier tracking but it can also set up team members the ability to know what projects are coming up next for them and not have to wait for something to be assigned to them if there are projects in queue for them.

Getting us to an easier UX/UI experience and away from spreadsheets has been great. Forms for asset requests have been a boon to our design team. It forces people to have to think about what they're actually asking for and spell out the delivery methods, attach references, dimensions, use cases, brand guidelines, etc. Having the ability to work with external teams on Monday also helps us stay in communication with our partners. It also helps communicate with freelancers as well as contractors. This gives us the same level of communication and progress tracking as we would with any and all of our staff.

We need more cross-API integration with creative apps in the Adobe Suite and other communication platforms. We utilize Discord a lot with some of our talent and teams. Therefore, having the ability to a quick reference that way would be great. Having the ability to add notes on project files in Adobe similar to Frame.io and other creative project review outlets would be a big gain. Maybe even having the ability to sync with Frame.io would be good as well. 

Load times can sometimes be a bit inconsistent on web and mobile. The mobile interface seems a bit too cramped and very difficult to work with on the go.

We have been using Monday.com for four years.

We did not use a different solution.

It's worth it for any sized team and only scales in terms of pricing as your teams increase.

We did not evaluate other options.

I work in an advertising agency setting with more than ten people and we use Monday.com for our internal project management for our different departments including graphic design, social media content, social media ads, google ads, billing, project planning, and website creation and development. We also have a board for each and every one of our clients. 

I utilize Monday.com constantly via my laptop and my cell phone. The syncing between my phone and computer is flawless and I never have any issues with it.  

Monday.com has improved the organizational efficiency of our advertising agency. Before Monday.com we were using multiple apps whereas with Monday we are able to only check one place. It accomplishes everything that we need from it and I love how they are always developing new add-ons or integrations. A lot of my clients really like when I specifically set up a Monday board for them. Monday is incorporated into all of the branches of our industry and has improved the efficiency of each one.

The automation settings on each board are amazing to me. I love how many options there are. It is extremely customizable to each and every one of my clients' needs.  

With over 200 different templates for creating boards and automation, I always have what I need. 

Monday is perfect for small and medium-sized businesses. It is a one-stop shop for everything you need. 

I also love the trendy aesthetics that it offers, it really steps up the game when our clients receive their own custom Monday board.  

One thing that would be cool is if Monday had a chat feature. Our office mainly uses iMessage right now to instantly communicate with one another. 

The only other software that we use that we wish we could get rid of is Evernote. I would love to be able to share notes with my colleagues in the same way that you can on Evernote. You can also search within your notes by typing certain words or phrases within a search bar.  

Those additions would be the final elimination of any other software that I use.

I've used the solution for five years.

We did not previously use a different solution. 

We did not evaluate other options. 

We are a small team of five just starting an agency. We have no offices and needed something that everyone could access to track projects, schedules, tasks, administrative needs, contacts, and more.     

It has allowed our small team of five to deliver more projects on time and with quality as well as instill trust with clients that their projects do not fall through the cracks. It has been instrumental.

We have found the ability to export outboards to Excel, the schedule and charts you can create, and the ability to connect boards for custom automated workflows all invaluable.

I don't have any comments on current improvements to what is there, however, a new feature that we would love is the ability to create custom reports from our workspaces. It would negate the need to export boards individually and then take all that data and make our own reports with third-party software. We'd even pay for this upgrade as I could see this being something we could gain a ROI on for clients as well.

We have been using the product for two years.

The solution is very stable. In two years, we only had one outage and it was minimal downtime.

The product is very scalable for small to medium-sized teams and businesses. However, larger firms need a robust CRM tool and features that Monday doesn't provide. For example, an enterprise would likely need accounting projections, HR functions for staff data, etc.

The technical support is great! They are quick and responsive.

Positive

We did not previously use a different solution.

The initial setup is straightforward and easy.

We handled the setup in-house.

There is no price you can pout on the quality, on-time delivery, and peace of mind our CEO gets. Work is moving through the agency with no delays.

It is very affordable and a great option for small businesses. 

We evaluated Slack and Trello as well. 

We love Monday!