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PeerSpot user
content writing manager at Self-employed
Real User
Awesome collaboration features, but the performance speed could be improved when the internet connection is slow
Pros and Cons
  • "A complete integrated environment for our business. I get Google docs, Gmail, online space, and calendar where I can easily perform all documentation, storage, and communications online."
  • "Google Apps for Business and Skype for Business are the perfect solutions for every business thriving online. It is very easy and inexpensive to get work done with these applications online."
  • "The performance speed could be improved when the internet connection is slow."

What is our primary use case?

Awesome collaboration features. Great group meetings, sharing, and using an integrated environment with office tools.

How has it helped my organization?

All-in-one package for our business needs. A complete integrated environment for our business. I get Google docs, Gmail, online space, and calendar where I can easily perform all documentation, storage, and communications online.

What is most valuable?

Google Apps for Business and Skype for Business are the perfect solutions for every business thriving online. It is very easy and inexpensive to get work done with these applications online.

What needs improvement?

I need more integration features in both Google Apps for Business and Skype for Business. There are certain office productivity features which need to be integrated in them. Also, if possible, some more useful features could be added, and the performance speed could be improved when the internet connection is slow.

Buyer's Guide
Google Workspace
May 2025
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.

For how long have I used the solution?

Less than one year.

What's my experience with pricing, setup cost, and licensing?

We receive value for the price that we pay. 

What other advice do I have?

A great innovation from one of the best tech leaders in the industry.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Real User
Provides for real-time and secure collaboration with coworkers
Pros and Cons
  • "G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs."
  • "Despite being an excellent platform, I would very much like Google Docs to be more compatible with Microsoft Word."

What is our primary use case?

The main reason I use this platform is to share ideas with my coworkers in a safe way and in real time. G Suite is a platform that unifies what the office requires. Email, calculator, and calendar, among others. It is also easy to implement and its performance is excellent.

How has it helped my organization?

Our experience with this product has been excellent. G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs.

What is most valuable?

All the G Suite tools are in the highly secure and highly available Google infrastructure, and no hardware or software is required. The platform requires only minimal administration. In addition, G Suite applications are simple, and you can download browser add-ons for most tasks that are not compatible internally with Google Docs, Sheets, or Slides.

What needs improvement?

Despite being an excellent platform, I would very much like Google Docs to be more compatible with Microsoft Word.

For how long have I used the solution?

Three years approximately.

How are customer service and technical support?

Technical support for this solution is excellent.

What other advice do I have?

I am completely satisfied with G Suite. It has a powerful set of messaging and collaboration tools comprising a range of applications. The components that I use most are its Slides presentation application, the Sheets spreadsheet editor, the Docs word processor, and the file storage platform, Drive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Google Workspace
May 2025
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
PeerSpot user
CEO at Shivaami Cloud Services Pvt. Ltd.
Real User
We can have Common Files shared among users​.

Valuable Features

  • Gmail
  • Docs
  • Hangout
  • Calendar

Improvements to My Organization

  • Weekly meetings through Hangout across the branches
  • Common Files shared among users

Room for Improvement

It needs better Enterprise controls.

Use of Solution

We've used it for seven years.

Deployment Issues

Mainly migration issues from IBM Notes.

Stability Issues

There were no issues with the stability.

Scalability Issues

We've had no issues scaling it.

Customer Service and Technical Support

Customer Service:

It's good.

Technical Support:

It's good.

Initial Setup

It's very straightforward.

Implementation Team

We did it in-house.

ROI

It's justifiable.

Pricing, Setup Cost and Licensing

The price is attractive as India enjoys a special price.

Other Solutions Considered

There were no other options looked at.

Other Advice

Go for it and use it effectively. Do take change management from Google.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1255965 - PeerSpot reviewer
Managing Partner / Owner Executive at a tech services company with 11-50 employees
Real User
Centralized, versatile solution with excellent integrations and security
Pros and Cons
  • "We value the collaboration levels that are offered. Having everything integrated in a single platform is a dream come true for us."
  • "I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross file links which can be found in Excel."

What is our primary use case?

I use this solution in a variety of different cases i.e. emailing, audio and video conferencing, sharing files, etc.

How has it helped my organization?

The solution offers great integration and security, better than Microsoft in my opinion.

What is most valuable?

We value the collaboration levels that are offered. Having everything integrated in a single platform is a dream come true for us.

What needs improvement?

I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross-file links that can be found in Excel.

For how long have I used the solution?

I have been using this solution for almost five years now.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This is a scalable solution, we have some customers who install G Suite for thousands of users and have no had any issues.

How are customer service and support?

We have only needed to contact support twice over the last five years and have no complaints with them.

Which solution did I use previously and why did I switch?

We were originally using Microsoft but we switched for security reasons. We faced many spam attacks on the Microsoft platform and Google offered spam filters which were attractive to us so we decided to migrate everything there.

Overall, Google beats Microsoft on the price, performance, and security features.

How was the initial setup?

The initial setup was straightforward and took just a couple of days to deploy within the whole company.

What about the implementation team?

We implemented the solution ourselves.

What was our ROI?

We have seen high ROI.

What's my experience with pricing, setup cost, and licensing?

The overall cost is very reasonable when considering all of the security features that you are receiving. It is a bit more expensive than our localhost and/or other hosting companies that are available on the market, but it is worth it.

What other advice do I have?

I would highly recommend this solution, it is a no-brainer that this is one of the best cloud platforms available. The only reason you should not go with G Suite is if you have some strict regulations to keep everything on your local devices or within your local network.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1611366 - PeerSpot reviewer
Caribbean Territory Manager at a computer software company with 51-200 employees
Vendor
You can work seamlessly with any of your colleagues on the same document
Pros and Cons
  • "The most valuable part of G Suite is the integration among all of the components. It's also highly reliable because it's always available. And G Suite's ability to collaborate on all the standard office tools has no rival. It's amazing because you can work seamlessly with any of your colleagues on the same document."
  • "G Suite could offer something a little more solid in terms of chat — something that is a little more like Slack and integrates with everything. But, unfortunately, the chat is very basic there. It doesn't offer that many features and feels like it doesn't belong there."

What is our primary use case?

We use G Suite for email, spreadsheets, producing documents, presentations, chat, and notes. 

What is most valuable?

The most valuable part of G Suite is the integration among all of the components. It's also highly reliable because it's always available. And G Suite's ability to collaborate on all the standard office tools has no rival. It's amazing because you can work seamlessly with any of your colleagues on the same document. It's perhaps the single greatest feature that that tool has.

What needs improvement?

G Suite could offer something a little more solid in terms of chat — something that is a little more like Slack and integrates with everything. But, unfortunately, the chat is very basic there. It doesn't offer that many features and feels like it doesn't belong there. 

As far as features I'd like to see, G Suite already has a lot of tools that integrate natively with it. For example, the CRM that we use integrates natively with it. But maybe it could be better integrated with mobile phones and SMS. I don't really use them that much, but the cell phone is our second-most used work tool, so more mobile integration could be great. By that, I mean integration at the call level — logging to calls and stuff like that— could be helpful in some specific cases, but that already is integrated. It has apps, Google Phone, etc., but SMS is the one part that isn't integrated.

For how long have I used the solution?

I've been using G Suite for about four years now.

What do I think about the stability of the solution?

G Suite is stable. I think I can remember only one time that it failed for a brief period.

What do I think about the scalability of the solution?

G Suite is scalable. It offers so much storage. I even use it for my family as well. I have a 2 terabyte plan and it's amazing. You put whatever you need in there, and I've never reached a limit. You can create as many documents as you want. From the user's standpoint, it's great. It'll have the greatest scalability. 

What other advice do I have?

I rate G Suite Enterprise 10 out of 10. If you are considering it, I would say just go ahead and do it. It's great.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1545423 - PeerSpot reviewer
Technical Director at a non-profit with 1-10 employees
Real User
A very open and easy to use solution; good stability
Pros and Cons
  • "It's more open than Microsoft and easy to use."
  • "Scalability is not as good as we would like."

What is our primary use case?

I'm the company technical director and we are customers of G Suite.

What is most valuable?

I like G Suite, it's more open than Microsoft and easy to use. 

What needs improvement?

The solution doesn't work so well if we put a lot of data on it. I would also like to see G Suite catch up with the Microsoft Excel functionality, it would be useful for us. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

Scalability could be improved, we sometimes have issues when there is a lot of data. We have around 50 G Suite users in the company. 

How was the initial setup?

The initial setup is easy and straightforward. 

What other advice do I have?

I recommend this solution and rate it eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Data & AI expert at a tech services company with 1,001-5,000 employees
Real User
Easy to use and reasonable priced but requires the addition of offline capabilities
Pros and Cons
  • "The solution is very stable."
  • "Sometimes, I would like to be able to use the solution offline, and I can't do so. It would be ideal if there was some sort of offline mode available."

What is most valuable?

It's great that we can support all types of docs and we don't have to install any application and need to store anything on a laptop or local machine. It helps us save physical space on devices. 

The solution is very stable. 

It's a very easy-to-use solution and is very intuitive. 

Technical support has been great.

What needs improvement?

I have found that certain applications, such as G Suite Sheets, are hard to use. They aren't very intuitive. The layout isn't great.

Sometimes, I would like to be able to use the solution offline, and I can't do so. It would be ideal if there was some sort of offline mode available.

For how long have I used the solution?

I've been using the solution for just under a year or so. It hasn't been too long. 

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

I'm not sure how scalable the solution is. I haven't tested its ability to scale personally.

We have about 2,000 people in our organization using the product. 

How are customer service and technical support?

Support has been great. We even have local support, and it makes it easy to communicate. We have been satisfied with their level of service. 

Which solution did I use previously and why did I switch?

Before Google, we used Microsoft and its suite of applications, including Microsoft email. 

How was the initial setup?

There is no need to install anything; it is all on the cloud. 

What's my experience with pricing, setup cost, and licensing?

The solution is pretty inexpensive. Our company pays for licensing that is per user. 

What other advice do I have?

We are using the latest version of the solution right now. 

I'd rate the solution at a seven out of ten.

I'd recommend it to companies looking for an easy-to-use solution that is relatively cheap. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1552995 - PeerSpot reviewer
Head of Product at a tech services company with 201-500 employees
Real User
Easy to use and stable but does have formatting issues
Pros and Cons
  • "The solution offers very good email. It's a very good email provider."
  • "For Google Docs, if you upload a Word document up to Google Docs, it could mess up your formatting quite a bit."

What is our primary use case?

We primarily use the solution for email and Google Drive. We use Google Sheets as well occasionally. It's mainly those items. We don't really use Google Docs. It's largely Google Drive and Gmail.

What is most valuable?

The solution is rather easy to collaborate on. You can just upload files, even if it is an Excel file or a Word document. Once they are uploaded, you can collaborate easily. 

The solution offers very good email. It's a very good email provider.

The solution is very stable.

The scalability of the solution is very good.

The solution is very easy to use.

It's perfect for smaller organizations.

The initial setup is pretty easy.

What needs improvement?

I used Excel quite a bit. When you switch over to Google Suite, maybe due to the fact that it's a web platform, the shortcuts are not the easiest. I'm quite used to Excel shortcuts. Shortcuts on G Suite are not the best. 

In terms of Google Docs, if you upload a Word document up to Google Docs, it could mess up your formatting quite a bit.  

For how long have I used the solution?

I've maybe been working with the solution for about three years or so. In my previous company, we were working with G Suite as well. I've used it across a few organizations at this point. 

What do I think about the stability of the solution?

The stability is very good overall. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability of the product is good. We haven't hit any limitations at all. If a company can scale it, it shouldn't be a problem.

How are customer service and technical support?

I've never had to reach out to technical support. I've never come across a problem that would require me to raise a ticket. The solution works very well. I haven't had any technical issues and therefore have no experience with technical support.

Which solution did I use previously and why did I switch?

I also use Microsoft Office. Sometimes when you upload Microsoft to Google, the formatting goes a little haywire. 

How was the initial setup?

In terms of the initial setup, I don't know too much about the process. I didn't set it up personally. It was my company's support services that handled the implementation. It was also already up and running when I came in. They just asked me to set up my Gmail and I have access to all the other sorts of apps in G Suite. In that sense, it's straightforward.

What about the implementation team?

Our internal team set up the solution. 

What other advice do I have?

We are just users and customers.

I'd rate the solution at a seven out of ten.  If the solution had fewer formatting issues on Microsoft to Google uploads, and if I used Google Keep more, I might rate it higher.

If you don't use anything, it's always between this option and Office 365. For a smaller company, G Suite is easy to set up. I would assume it's quite straightforward. Microsoft might be better for a larger organization. In general, however, the whole setup is pretty easy to use.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.