Try our new research platform with insights from 80,000+ expert users
You need to sign in or sign up before continuing.
reviewer1545423 - PeerSpot reviewer
Technical Director at a non-profit with 1-10 employees
Real User
A very open and easy to use solution; good stability
Pros and Cons
  • "It's more open than Microsoft and easy to use."
  • "Scalability is not as good as we would like."

What is our primary use case?

I'm the company technical director and we are customers of G Suite.

What is most valuable?

I like G Suite, it's more open than Microsoft and easy to use. 

What needs improvement?

The solution doesn't work so well if we put a lot of data on it. I would also like to see G Suite catch up with the Microsoft Excel functionality, it would be useful for us. 

What do I think about the stability of the solution?

The solution is stable. 

Buyer's Guide
Google Workspace
September 2025
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

What do I think about the scalability of the solution?

Scalability could be improved, we sometimes have issues when there is a lot of data. We have around 50 G Suite users in the company. 

How was the initial setup?

The initial setup is easy and straightforward. 

What other advice do I have?

I recommend this solution and rate it eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1644660 - PeerSpot reviewer
Managing Director at a computer software company with 51-200 employees
Real User
A scalable and stable collaborative solution with an easy setup
Pros and Cons
  • "The solution helps us to collaborate."
  • "It would be nice to have additional software, such as Microsoft Teams, since our basic edition, Google Meet, cannot record video."

What is our primary use case?

We do not make use of the software Enterprise, but only of the basic edition, such as Gmail and Google Docs. 

What is most valuable?

The solution helps us to collaborate. We can work and share files with our team. We also use Google Meet.

What needs improvement?

The permission and control should be addressed. It would also be nice to have additional software, such as Microsoft Teams, since our basic edition, Google Meet, cannot record video. 

It would be great if we could develop our own application by our site. 

For how long have I used the solution?

I have been using G Suite Enterprise for around two or three years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

We have rarely had occasion to make use of technical support, although we have had to do so for other Google products, such as Google app, in which case we found it to be quite good. Mainly, we handle the support on our own. 

How was the initial setup?

The initial setup was simple.

What about the implementation team?

We were capable of implementing on our own.

The solution requires of use some maintenance.

What's my experience with pricing, setup cost, and licensing?

We just use the solution along with another software. 

What other advice do I have?

There are around 200 users making use of the solution in our organization. We provide commentary and sell the solution to our clients. 

I rate G Suite Enterprises as an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Google Workspace
September 2025
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
reviewer1641786 - PeerSpot reviewer
Information Technology Manager at a non-profit with 1-10 employees
Real User
Easy to implement, straightforward to use, and it is stable
Pros and Cons
  • "The implementation was very easy."
  • "When I compare with Office 365, G Suite has fewer features."

What is our primary use case?

We mainly use it as our email system.

What needs improvement?

When I compare with Office 365, G Suite has fewer features.

The collaboration in Office 365 is more advanced and more developed than G Suite.

For how long have I used the solution?

We have been using the G Suite Basic Edition for between two and three years.

What do I think about the stability of the solution?

We have not had any limitations with G Suite. There are no issues with the stability of this product.

How are customer service and technical support?

We have not needed help from technical support. G Suite is pretty much straightforward.

How was the initial setup?

There is nothing to install. We just have to subscribe to it.

The implementation was very easy.

Which other solutions did I evaluate?

We have plans to migrate to Office 365. We want to keep everything on the same platform for office applications. Rather than purchase two licenses, we would like to purchase one.

What other advice do I have?

I would say that Office 365 is better to use.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1523082 - PeerSpot reviewer
Content strategist at a tech services company with 11-50 employees
MSP
Easy to use, simple to navigate around and very stable
Pros and Cons
  • "From a security point of view, Google will alert you if anything strange is happening. They will flag it for you so you are aware."
  • "Google Meet can have a bit more functionality. It should show the views of more people. Right now, it shows just eight at a maximum, or six. When there are more people on the call, more than eight, everyone is not showing."

What is our primary use case?

We primarily use G Suite for our internal tasks. In the company, all the accounts are set up in the G Suite. We use chat also, as well as video functionality and the drive on offer. We do calls through Google G Suite itself.

What is most valuable?

It's a good solution. 

It's simple to use and navigate.

I like the video capabilities. I like it more than Microsoft Teams and Zoom as well, due to the fact that it's so simple. 

The functionality is really simple and it's absolutely cloud-based and it's easy to use and it's fast.

The solution is stable.

You can scale the product.

From a security point of view, Google will alert you if anything strange is happening. They will flag it for you so you are aware.

What needs improvement?

Google Meet can have a bit more functionality. It should show the views of more people. Right now, it shows just eight at a maximum, or six. When there are more people on the call, more than eight, everyone is not showing. That's an improvement that can be made so that we can see everyone who actually enters a meeting.

For how long have I used the solution?

I've been using the solution for one year. It hasn't been that long. 

What do I think about the stability of the solution?

The solution is very stable and the performance is good. There are no bugs or glitches and it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The product is scalable. If a company needs to expand it, it can do so.

Currently, we have about 450 people using the product.

How are customer service and technical support?

I've never dealt with technical support. I've never had any problems and therefore I have never had to reach out. I can't speak to how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

I also have experience with Microsoft Teams as well as Zoom (for video conferencing tasks).

However, we have only used this product and did not use anything else previously. 

How was the initial setup?

I did not handle any aspect of the installation process. I can't speak to how easy or difficult it was, how long it took, or what was involved in executing. 

What's my experience with pricing, setup cost, and licensing?

I can't speak to the cost of the product or how much our company pays. I don't deal with payments or licensing. 

What other advice do I have?

I'm a customer and an end-user. I use this product at my current company.

We use the enterprise version of the solution.

I'd rate the solution at an eight out of ten.

I would recommend the product to other users and organizations. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Data & AI expert at a tech services company with 1,001-5,000 employees
Real User
Easy to use and reasonable priced but requires the addition of offline capabilities
Pros and Cons
  • "The solution is very stable."
  • "Sometimes, I would like to be able to use the solution offline, and I can't do so. It would be ideal if there was some sort of offline mode available."

What is most valuable?

It's great that we can support all types of docs and we don't have to install any application and need to store anything on a laptop or local machine. It helps us save physical space on devices. 

The solution is very stable. 

It's a very easy-to-use solution and is very intuitive. 

Technical support has been great.

What needs improvement?

I have found that certain applications, such as G Suite Sheets, are hard to use. They aren't very intuitive. The layout isn't great.

Sometimes, I would like to be able to use the solution offline, and I can't do so. It would be ideal if there was some sort of offline mode available.

For how long have I used the solution?

I've been using the solution for just under a year or so. It hasn't been too long. 

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

I'm not sure how scalable the solution is. I haven't tested its ability to scale personally.

We have about 2,000 people in our organization using the product. 

How are customer service and technical support?

Support has been great. We even have local support, and it makes it easy to communicate. We have been satisfied with their level of service. 

Which solution did I use previously and why did I switch?

Before Google, we used Microsoft and its suite of applications, including Microsoft email. 

How was the initial setup?

There is no need to install anything; it is all on the cloud. 

What's my experience with pricing, setup cost, and licensing?

The solution is pretty inexpensive. Our company pays for licensing that is per user. 

What other advice do I have?

We are using the latest version of the solution right now. 

I'd rate the solution at a seven out of ten.

I'd recommend it to companies looking for an easy-to-use solution that is relatively cheap. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1581915 - PeerSpot reviewer
CEO at a tech services company with 11-50 employees
Real User
High performance, easy to use, and great collaboration functions
Pros and Cons
  • "The valuable features of this solution are ease of use, performance is great, and collaboration. It is very easy to share and joins documents."
  • "In some cases, we are using the Google Meet functions but only when we have external clients. Internally, we are using Slack. Google Meet virtual meeting function is not as advanced as the one in Slack and should improve."

What is our primary use case?

We are using this solution for internal office collaboration, for example, shared documents and storage. We are also using Jira, and this is what supports our internal processes development, and support processes.

What is most valuable?

The valuable features of this solution are ease of use, performance is great, and collaboration. It is very easy to share and joins documents.

What needs improvement?

In some cases, we are using the Google Meet functions but only when we have external clients. Internally, we are using Slack. Google Meet virtual meeting function is not as advanced as the one in Slack and should improve.

There could be better integration between other platforms.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have found that G Suite Enterprise has good scalability. We have 15 users using this solution in my organization.

What's my experience with pricing, setup cost, and licensing?

We pay a monthly subscription for the use of this solution.

Which other solutions did I evaluate?

We evaluated the Microsoft package, but then we decided on this solution. We found it suited us better and the collaboration was easier.

What other advice do I have?

I would recommend this solution to others.

I rate G Suite Enterprise an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1586016 - PeerSpot reviewer
IT Manager at a comms service provider with 1,001-5,000 employees
Real User
Has an easy setup and good technical support
Pros and Cons
  • "The solution's technical support is very good."
  • "The stability should be addressed."

What is our primary use case?

We use the solution for collaborative jobs, email, meetings, Google Drive and for storing information.

What needs improvement?

While, overall, I am satisfied with the solution, the stability could be improved, such as the issue of Google meetings being disparate from those on Zoom platforms. 

For how long have I used the solution?

We have been using G Suite Enterprise for two years. 

What do I think about the stability of the solution?

The stability should be addressed. 

What do I think about the scalability of the solution?

Since I am using the cloud, I am not in a position to comment on the solution's scalability. 

How are customer service and technical support?

The solution's technical support is very good.

How was the initial setup?

The initial setup of G Suite Enterprise is easy.

While I cannot recall exactly how long the full deployment took us, I believe we are talking about two or three months. During this period we needed to migrate from Microsoft to Google, after which we had some work to tend to. 

What other advice do I have?

There are around 4,000 people using the solution in our organization.

My advice to others is to not give up, since the starter form changed and they'll be off work.

I rate G Suite Enterprise as a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Professional Prospect List Building Service Provider, Email Sourcer, Virtual Assistant at Freelance
Real User
An enterprise workspace solution with adequate storage and easy email account creation
Pros and Cons
  • "I think it is a great subscription for me. I think it is important, especially when making an internal email subscription. For example, I can easily create my colleague's email address, and we can use it. I benefited from G Suite. I am using the G Suite Drive, which provides 30GB of storage, and it is helping for me. I think it's better for me."
  • "I talked with G Suite recently because my G Suite has a temporary block. I communicated with the G Suite representative or Google representative, and he told me that I sent a lot of emails, so my email was temporarily blocked. But I know I have not sent more than 500 emails daily to reach the limit. I sent only 5,200 emails, but unfortunately, my G Suite account was temporarily blocked for 24 hours, and then he resolved it. I think they need to improve G Suite because this temporary block is not fair."

What is our primary use case?

I use G Suite Enterprise for email.

What is most valuable?

I think it is a great subscription for me. I think it is important, especially when making an internal email subscription. For example, I can easily create my colleague's email address, and we can use it. I benefited from G Suite. I am using the G Suite Drive, which provides 30GB of storage, and it is helping for me. I think it's better for me.

What needs improvement?

I talked with G Suite recently because my G Suite has a temporary block. I communicated with the G Suite representative or Google representative, and he told me that I sent a lot of emails, so my email was temporarily blocked. But I know I have not sent more than 500 emails daily to reach the limit. I sent only 5,200 emails, but unfortunately, my G Suite account was temporarily blocked for 24 hours, and then he resolved it. I think they need to improve G Suite because this temporary block is not fair.

For how long have I used the solution?

I have been using G Suite Enterprise for just one month.

What do I think about the stability of the solution?

G Suite Enterprise is stable.

How are customer service and technical support?

I am definitely satisfied with its technical support.

Which solution did I use previously and why did I switch?

Initially, I used Microsoft Outlook for almost six months. I used those subscriptions, but I cannot buy the Microsoft mailbox service. I tried to communicate with a Microsoft representative, and she tried many times over two hours, but she cannot install or buy my subscription. After that, she provided me with our local representative number. Unfortunately, I cannot reach those people. That's when I escaped Microsoft Outlook and moved to Google G Suite. I think G Suite features are better for me.

What other advice do I have?

On a scale from one to ten, I would give G Suite Enterprise an eight. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.