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Jacky Hood - PeerSpot reviewer
CEO at a computer software company with 1-10 employees
Real User
Jul 29, 2020
Document sharing enables multiple people to work on the same document
Pros and Cons
  • "The document sharing in which multiple people can work on the same document. To go along with that is the archiving of documents. If you mess up a document, it's easy to go get a previous version."
  • "The problem with the presentation is that if you upload a Microsoft PowerPoint presentation and you convert it to Google presentation, the slides or pictures, their images are not editable. You can't edit the slides that you brought in. They're just images."

What is our primary use case?

Our administrator has it set up so that we can share the Calendar and Gmail, we can send Gmail outside, but we cannot include any outsiders in the documents. It is possible to change that, but that's the way our administrator has set it up, that it's totally a private environment.

We use Gmail, we use Calendar, we use Drive and Drive includes presentations, although their presentations aren't great, documents and spreadsheets, workbooks, which are multiple spreadsheets. I think that's it. But the presentation is not great so we don't use it very much.

What is most valuable?

The document sharing in which multiple people can work on the same document. To go along with that is the archiving of documents. If you mess up a document, it's easy to go get a previous version.

What needs improvement?

The problem with the presentation is that if you upload a Microsoft PowerPoint presentation and you convert it to Google presentation, the slides or pictures, their images are not editable. You can't edit the slides that you brought in. They're just images.

That's a big defect in this. That's why we almost never use it because it converts Microsoft slides into pictures.

Another thing that would be nice is to have more storage because each person has 15 gigabytes and I just hit 90% again. Then I have to go in and delete a bunch of emails and I hate losing my old emails, but I don't have any choice. That's the limitation. 

For how long have I used the solution?

I have been using it for nine years since I've been at my company.

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Google Workspace
January 2026
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What do I think about the stability of the solution?

As far as stability, it's 100% stable. I've never seen it ever fail in any way.

What do I think about the scalability of the solution?

There are around 60 users who use it. We use it constantly 24/5, we're not open on the weekends. We have around the clock shifts. So it's in use all the time.

There's no maintenance required. I think this latest change the administrator made was probably the first change he's made in two years. 

How was the initial setup?

I wasn't there for the setup but I know the guy who's the administrator and I'm sure he had to make a bunch of selections like the one I mentioned earlier that ours is private. Our documents are private. We can't share outside the company. 

Recently on Calendar, it kept trying to put us to assume that any event was a Google meeting. It's Google's product. It's called Google Meet. Of course, we can use Meet, which used to be called Hangouts. And we do once in a while, we use Google Hangouts if our other chat system is down. But when you set up a meeting the default was to put us into Google Meet. Then if we were using some other tool, people would get confused. They'd say, "Well, is the meeting on Google Meet or is it on GoToMeeting or is it on Zoom?" Et cetera. So our administrator recently changed it so that that default is not there. And so if you want Google Meet, you have to select it. I would say probably when he initially set it up, it might've taken him half an hour to find out what people wanted and then put in the selections- 30 minutes maybe.

What other advice do I have?

I would rate it an eight out of ten. 

Google is trying to implement a telephone system on top of it. I would say, wait and see, because that's a new product, and wait and see if it's going to work and if it's going to cause you problems.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1798149 - PeerSpot reviewer
Legal Associate at a legal firm with 11-50 employees
Real User
Top 20
Feb 19, 2024
Offers good security, easy to use and stable
Pros and Cons
  • "It's secure. It offers data security and user privacy. I use it for personal purposes. The interface is okay, and it's easy to use."
  • "With the Internet of Things, a platform that integrates well with others would be even better."

What is our primary use case?

I mainly use it for sending emails and storing files on Google Drive. 

What is most valuable?

It's secure. It offers data security and user privacy. I use it for personal purposes.  

The interface is okay, and it's easy to use.

What needs improvement?

With the Internet of Things, a platform that integrates well with others would be even better.

For how long have I used the solution?

I use it. 

What do I think about the stability of the solution?

It's stable, easy to use, and accessible even with a weak internet connection.

What do I think about the scalability of the solution?

It is a scalable product. There are around 10 to 16 end users in my company.

We do have plans to increase the further usage. 

How was the initial setup?

It's easy to deploy.

What about the implementation team?

We have a technical person in my organization who handled it.

What's my experience with pricing, setup cost, and licensing?

We pay on yearly basis. 

What other advice do I have?

Overall, I would rate the solution an eight out of ten. I would recommend using the solution. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Google Workspace
January 2026
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Tomasz Piwonski - PeerSpot reviewer
Sales representative at a tech vendor with 1-10 employees
Real User
Sep 26, 2023
A platform that requires very little technical expertise to use
Pros and Cons
  • "The solution is easy to use, and you don't need a lot of knowledge for it."
  • "Google needs to improve its support."

What is most valuable?

The solution is easy to use, and you don't need a lot of knowledge for it. Also, if anyone changes a document in the workspace, you can set up messages telling you if someone changes a document.

What needs improvement?

Google needs to improve its support.

For how long have I used the solution?

I've used the solution for around ten years.

What do I think about the stability of the solution?

I rate the solution's stability an eight out of ten because it can always be improved.

What do I think about the scalability of the solution?

The solution is scalable since it's just software. We have about ten users in my company on the solution, and we plan to increase the number of users. We have people in IT, the manager, and the sales department using the solution.

How are customer service and support?

The quality of support depends because sometimes they are very fast. By contrast, if I want to change a registered number from mobile to landline, Google tells me it's impossible because it violates their rules. I must then send them proof that the landline belongs to the company. But I should be able to change it without questions since I own the account. I have a similar problem with changing the location because Google has set my location to the next building. I've tried five times already, but it only shows the proper building for 20 minutes before returning to the other one.

Tech support either doesn't answer requests, or you have to open a new ticket.

How was the initial setup?

The initial setup is straightforward. It took five minutes to deploy the solution. To deploy the solution, I needed to create a login, and then I got access to spreadsheets or any other documents.

What about the implementation team?

You don't need any IT people to deploy the service. You can do it yourself. In my company, two people in the IT department are looking at deployment and maintenance, helping with IT problems.

What other advice do I have?

Google Workspace is good for everybody. Everyone can participate in editing documents. Moreover, you don't have to send any documents. You just need to log into your Google account, and you will have access. Likewise, you can access documents from anywhere if you have the Internet.

I rate the solution an eight out of ten and recommend others use it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Shailesh Patil - PeerSpot reviewer
Sales Director at a tech consulting company with 11-50 employees
Real User
May 4, 2023
A stable solution with features like email and Google Drive
Pros and Cons
  • "We find Google Drive and mail useful for our services."
  • "The tool should improve its on-prem capabilities to include people who are working offline. The pricing is also a challenge for both the Indian and overseas markets. The tool has a cap of 300 licenses. The product's price has also increased by 10 percent. Businesses are struggling to justify the ROI. Users cannot block emails unless they have a strong firewall."

What is our primary use case?

We use the tool for email and Google Drive. 

What is most valuable?

We find Google Drive and mail useful for our services. 

What needs improvement?

The tool should improve its on-prem capabilities to include people who are working offline. The pricing is also a challenge for both the Indian and overseas markets. The tool has a cap of 300 licenses. The product's price has also increased by 10 percent. Businesses are struggling to justify the ROI. Users cannot block emails unless they have a strong firewall. 

For how long have I used the solution?

I have been using the tool for twenty years. 

What do I think about the stability of the solution?

The product is stable. 

What other advice do I have?

I would rate the product a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2165157 - PeerSpot reviewer
Digital Marketing Manager at a financial services firm with 11-50 employees
Real User
Apr 25, 2023
User-friendly but lacks in stability
Pros and Cons
  • "Google Workspace is an excellent tool for communicating with people, which allows users to collaborate and edit files simultaneously."
  • "I would rate the stability a five out of ten."

What is our primary use case?

I use it for communicating with people, editing files simultaneously, sharing files, and uploading documents. 

What needs improvement?

From my point of view, there is a lot of room for improvement in the workspace, particularly in the cloud and premises environment. I would like to learn more about how to communicate, edit things, and use the cloud as a hosting environment for a website. I lead IT for websites in WordPress and have been using Google Workspace, but I would love to know more about how I could use Google Cloud for my purposes. 

Additionally, I need to figure out how to manage phones, save things, and use the software for business management.

For how long have I used the solution?

I've been using Google Workspace since it was first introduced. Whenever something new is released, I start using it immediately.

What do I think about the stability of the solution?

I would rate the stability a five out of ten. From the products I have used so far with Google, I would rate stability around five because I've seen it keep developing and being stable in general.

How are customer service and support?

I had issues with Google Ads, which is another product of Google not exactly coordinated with Workspace. But I didn't have any issues with Workspace.

What other advice do I have?

In general, I trust Google products. I would definitely recommend using the solution. Overall, I would rate it around seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2071371 - PeerSpot reviewer
Senior ERP System Admin at a manufacturing company with 51-200 employees
Real User
Jan 20, 2023
It's easy to control the admin settings, but the price is too high
Pros and Cons
  • "It's easy to control the admin settings, like updating the SDS, NIK, etc. I"
  • "I don't recommend Google Workspace to others. It's expensive. Also, Google doesn't have enough oversight on their partners, so you will face some difficulties dealing with them instead of directly with Google."

What is most valuable?

It's easy to control the admin settings, like updating the SDS, NIK, etc. I

What needs improvement?

I don't recommend Google Workspace to others. It's expensive. Also, Google doesn't have enough oversight on their partners, so you will face some difficulties dealing with them instead of directly with Google.

For how long have I used the solution?

I have worked at this company for three years, but they have used Google Workspace for more than 10 years. 

What do I think about the stability of the solution?

I rate Google Workspace seven out of 10 for stability.

What do I think about the scalability of the solution?

I rate Google Workspace five out of 10 for scalability.

How are customer service and support?

I rate Google support eight out of 10. When we were having issues with security and email, they were perfect. 

How would you rate customer service and support?

Positive

How was the initial setup?

Deploying Google Workspace is straightforward. We deployed in-house with two IT staff.

What was our ROI?

Google Workspace isn't worth the money.

What's my experience with pricing, setup cost, and licensing?

I rate Workspace 1 out of 10 for affordability. We pay a yearly license

What other advice do I have?

I rate Google Workplace seven out of 10. It's useful for enterprises of any size.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sheila  V. - PeerSpot reviewer
President at a tech services company with 51-200 employees
Real User
Sep 18, 2022
Easy to deploy, user-friendly, and accessible from anywhere and from any device
Pros and Cons
  • "What I like most about Google Workspace is the Google Drive app because you can easily access it from anywhere and from any device. I also find the solution easy to use. It's user-friendly."
  • "What needs improvement in Google Workspace is the Google Drive app, in particular, making the process of finding the shared and most used files and folders easier. The first time you get an invite to view a file or folder in Google Drive and you view that folder or file, it's pretty easy, but the next time you try to access it again, sometimes, it's a bit difficult to find what was shared with you. An additional feature I'd like to see in Google Workspace is the option to un-send messages in Gmail. Microsoft has a message recall feature, and this isn't available in Gmail, so it's the feature I'd like to be added to Gmail."

What is our primary use case?

We've been using Google Workspace mostly for emails. We've also been using it for collaboration purposes.

What is most valuable?

What I like most about Google Workspace is the Google Drive app because you can easily access it from anywhere and from any device. I also find the solution easy to use. It's user-friendly.

What needs improvement?

What needs improvement in Google Workspace is the Google Drive app, in particular, making the process of finding the shared and most used files and folders easier. The first time you get an invite to view a file or folder in Google Drive and you view that folder or file, it's pretty easy, but the next time you try to access it again, sometimes, it's a bit difficult to find what was shared with you.

An additional feature I'd like to see in Google Workspace is the option to un-send messages in Gmail. Microsoft has a message recall feature, and this isn't available in Gmail, so it's the feature I'd like to be added to Gmail.

For how long have I used the solution?

I've been using Google Workspace for more than five years now.

What do I think about the stability of the solution?

Google Workspace is a stable solution. There was only one instance when I couldn't access it, and the whole world couldn't access it as well, so overall, I find Google Workspace to be a very stable solution.

What do I think about the scalability of the solution?

Google Workspace is a very scalable solution.

How are customer service and support?

I didn't directly interact with the Google Workspace technical support team, but I'm not aware of any concerns about the support, so it's okay. At the moment, there's no problem with Google Workspace support.

How was the initial setup?

Setting up and deploying Google Workspace is easy as it's done on the web. It's a simple process, and on a scale of one to five, with one being difficult and five being easy, I'm rating the setup and deployment of Google Workspace a five.

What's my experience with pricing, setup cost, and licensing?

I can't recall the exact pricing per user for Google Workspace, but I know it's not that expensive. I'm in a mid-sized company that's able to maintain and afford Google Workspace, so it has competitive pricing, and I would rate its price as four out of five.

Which other solutions did I evaluate?

I used Microsoft as well, but I prefer Google Workspace because of its ease of use and accessibility.

What other advice do I have?

My company has around one hundred fifty users of Google Workspace.

I'm rating Google Workspace eight out of ten.

My company is a customer of Google Workspace.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ralf Weber - PeerSpot reviewer
Sales Director at a computer software company with 51-200 employees
Real User
May 6, 2022
It has an open API so it can integrate with just about any open system
Pros and Cons
  • "Google integrates well with our system. G Suite has an open API, so you can connect any open system with Google capable of working with API. This is the main reason we use it."
  • "Some people complain that Google Mail is inflexible. It was advanced 10 years ago, but other solutions are cleaner and clearer."

What is our primary use case?

We have about 200 people at our company using all aspects of G Suite, from Google Drive to Gmail.

How has it helped my organization?

Accessing G Suite is super flexible. You can use it wherever you are on any device. 

What is most valuable?

Google integrates well with our system. G Suite has an open API, so you can connect any open system with Google capable of working with API. This is the main reason we use it.

What needs improvement?

Some people complain that Google Mail is inflexible. It was advanced 10 years ago, but other solutions are cleaner and clearer. 

For how long have I used the solution?

I've been using G Suite for about three years.

What do I think about the stability of the solution?

G Suite is stable. It runs perfectly. Google has servers all over the world.

What other advice do I have?

I rate G Suite nine out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.