Google Workspace Reviews

It is mostly used for email and account management. Our infrastructure is linked to Google. We have our own domain, but the mail is Google-based. We don't have a rigid infrastructure with domain servers and things like that. Each individual computer is linked to the main account of the user for Google validation processes. We also use cloud storage for Google Drive and file sharing across the company.

It is a stable platform. It is very easy to use, and most importantly, it is very easy to administer. It also gets up and running quite easily.

They can maybe improve its graphical user interface. Google is not really known for having a PC interface. It is just a nice-to-have feature.

I have been using this solution for four years.

It is most definitely scalable. We have around 200 users.

We haven't had much interaction with them. We're using just the basic functionality of it. We have internal people who are able to handle this. They are quite experienced, so we didn't need any support.

We've been using G Suite since our company's inception.

I would recommend this solution. It is quite a good product. Our requirements are very basic, and it fully satisfies our requirements. We plan to keep using it for the time being.

I would rate G Suite Enterprise a seven out of ten.

We are using the complete G Suite Enterprise. It includes Google Email, Google Drive, Google Meet, Google Docs, and Google Sites. For our internal meetings, we are using Google Meet. For our email services, Google Email is there, and for our documents, we use Google Drive Enterprise. We are using the latest version of G Suite Enterprise.

It is quite a useful tool. It allows many people to work on a document. You can actually provide review comments and tag anybody to make the comment changes. You can also attach a document in Google Chat.

We use Zoom most of the time for official meetings, and we use Google Meet only for internal meetings. I would like to get an improvised Google Meet. It would be good if they can make Google Meet more clear in communication and more scalable like Zoom.

I have been using this solution for eight years.

It is stable.

Being a cloud solution, it is very scalable. We have around 1,000 or 1,200 users.

There is very little requirement for technical support because the solution is scalable and flexible. We don't really require any offline support from them except when there is a downtime.

We were using our in-house exchange server for emails and document management. As we were growing, we needed a cloud-based solution.

It is a cloud-based solution, so there is no on-premises installation.

I would recommend G Suite for everybody. We plan to keep using this solution. 

I would rate G Suite Enterprise a ten out of ten.

We use several components of G Suite for our daily tasks including sending and receiving emails, Google Drive for storing data, and Google Calendar for meetings.

We use Google Meet for all of our meetings.

Google Sheets is the best feature and use it tremendously. We use Google Sheets extensively for things like sharing plans, data, test reports, and more.

Google Meet is a very good product, but it's not up to the mark if you compare it against other products like Zoom or Microsoft Teams. These other products are running at a better quality.

When we convert files from Excel into Google Sheets, many of the formulas disappear or are unworkable. For example, there are some conditional formulas that we can use in Excel, but do not work in Google Sheets.

We have been using G Suite Enterprise for more than three years.

This solution is very much stable.  From our side, there is nothing wrong with it.

I don't think that there is an issue with scalability. When I joined the company, they were already using G Suite, and we were a team of only five people. Now, the team has grown to more than 100 people and we easily scaled.

We have never had to contact Google because we have a third party who supports us for this product, and they are very good. When we have an issue, such as a server is down and you can't access your email, the issue is resolved within minutes.

This is a good product, it is really scalable, and I definitely recommend it. This is a really good investment and there are many features that we have not yet exploited.

I would rate this solution an eight out of ten.

We have different use cases. We have a set of people, like the executives and recruiters, who use G Suite for documentation, email, and everything. There is a separate set of people, like the leadership team, who use it just for emails. We also use Google Meet for team meetings. All our laptops are getting backed up to Google Drive. Google has covered everything in one shot.

Being able to back up our data on Google Drive is a critical and valuable feature for our customers. It is just in sync. Imagine you change a file on the desktop, and it gets updated directly to your Google Drive. Our laptop is completely in sync with Google Drive. 

Google Meet, Google Sheets, and Google Docs are also amazing products. They're very versatile and easy to use as compared to Office 365. I am using Google Sheets and Google Docs, which first save the work on my memory or ROM, and then on my RAM. It gives me better productivity through Google Sheets and Google Docs.

There could be more options in Google G Suite. They can include HD calling for Google Meet.

The layout portion in the calendar for Google G Suite can be better designed. When we get into the calendar and start scheduling meetings, we do have few hiccups here and there. The layout can be a little easier. People from different backgrounds are finding it a little bit tough to understand. It should be more intuitive. At the moment, it has a completely white background. To do power saving, it would be good if they can release a darker background.

There are a few issues with the formatting of Google Docs when they get converted to Microsoft docs. It would be amazing if they can resolve it in the next release.

I have been using this solution for the past three years.

It is stable and reliable.

It is scalable. Scalability is the main feature of G Suite. We have somewhere close to 900 to 1,500 users who use it on a daily basis.

I haven't contacted them. I'm an ISM, and my IT team was responsible for handling the hiccups that happened 45 days ago. When the server was down, they were in touch with the technical team.

I didn't find it complex.

I deployed it on my own. It is maintained on its own in the cloud.

Being an ISM, I regularly audit the logs for the G Suite to find out if we have any kind of hiccups. Around 45 days back, our server went down for almost eight hours. I could figure out through the logs why it was down and what was happening. It is not much work when it comes to the maintenance of G Suite.

I had started doing research from my side about what is G Suite and what other options we have for an enterprise solution. Coming from an IT background, it took me a day or so to understand what G Suite is. It did not take me long.

From information security, that is, confidentiality, integrity, and availability (CIA) as well as stability and reliability point of view, G Suite is the product to go for. 

I would rate G Suite Enterprise a nine out of ten.

The primary use case of this solution is our mailbox engine.

The calendar is the most valuable feature. 

The mail and many other options can be managed on Gmail. 

The calendar is something that we are using extensively.

The interface is user-friendly.

The synchronization is a bit of an issue. In Gmail and the G Suite, there is synchronization in the inbox and at times it doesn't sync the way it's supposed to.

Synchronization is an issue that I would like to see resolved.

Also, there are issues when you have an attachment. It may be a problem with my company or an issue with the policy of my company, but it is a universal issue. For example, if you are on your Google account and there are attachments on your calendar, then when you do the synchronization, the calendar attachment won't attach.

This is a problem that occurs some of the time but not always. It would be helpful to correct this issue.

I have been using G Suite Enterprise for one year.

This is a stable product.

You can scale it easily. Internally they use Google Cloud, which has several features to increase it.

We have more than 10,000 users in our organization. 

We have not had the need to contact technical support.

G Suite is not great when you compare it to Microsoft Outlook, but it works.

The initial setup was very straightforward.

It took a couple of hours to deploy.

The deployment was done in-house.

Licensing costs are on a yearly basis.

We have not evaluated other solutions. We knew this was the one we wanted.

I absolutely recommend this solution to others.

I would rate this solution an eight out of ten.

Our administrator has it set up so that we can share the Calendar and Gmail, we can send Gmail outside, but we cannot include any outsiders in the documents. It is possible to change that, but that's the way our administrator has set it up, that it's totally a private environment.

We use Gmail, we use Calendar, we use Drive and Drive includes presentations, although their presentations aren't great, documents and spreadsheets, workbooks, which are multiple spreadsheets. I think that's it. But the presentation is not great so we don't use it very much.

The document sharing in which multiple people can work on the same document. To go along with that is the archiving of documents. If you mess up a document, it's easy to go get a previous version.

The problem with the presentation is that if you upload a Microsoft PowerPoint presentation and you convert it to Google presentation, the slides or pictures, their images are not editable. You can't edit the slides that you brought in. They're just images.

That's a big defect in this. That's why we almost never use it because it converts Microsoft slides into pictures.

Another thing that would be nice is to have more storage because each person has 15 gigabytes and I just hit 90% again. Then I have to go in and delete a bunch of emails and I hate losing my old emails, but I don't have any choice. That's the limitation. 

I have been using it for nine years since I've been at my company.

As far as stability, it's 100% stable. I've never seen it ever fail in any way.

There are around 60 users who use it. We use it constantly 24/5, we're not open on the weekends. We have around the clock shifts. So it's in use all the time.

There's no maintenance required. I think this latest change the administrator made was probably the first change he's made in two years. 

I wasn't there for the setup but I know the guy who's the administrator and I'm sure he had to make a bunch of selections like the one I mentioned earlier that ours is private. Our documents are private. We can't share outside the company. 

Recently on Calendar, it kept trying to put us to assume that any event was a Google meeting. It's Google's product. It's called Google Meet. Of course, we can use Meet, which used to be called Hangouts. And we do once in a while, we use Google Hangouts if our other chat system is down. But when you set up a meeting the default was to put us into Google Meet. Then if we were using some other tool, people would get confused. They'd say, "Well, is the meeting on Google Meet or is it on GoToMeeting or is it on Zoom?" Et cetera. So our administrator recently changed it so that that default is not there. And so if you want Google Meet, you have to select it. I would say probably when he initially set it up, it might've taken him half an hour to find out what people wanted and then put in the selections- 30 minutes maybe.

I would rate it an eight out of ten. 

Google is trying to implement a telephone system on top of it. I would say, wait and see, because that's a new product, and wait and see if it's going to work and if it's going to cause you problems.

I use it for various aspects of my business (scheduling/calendar, email, etc.).

The two best aspects of the solution for me are the calendar and the email (Gmail).

In terms of email, I could probably do the same things with other programs, however, I find 90% of my usage is Gmail.

If I were to think about what could be improved for G Suite for business, if you're talking about automated processes or that kind of functionality, that would be great. If there were pre-programmable items, I think that would be very helpful for me. For instance, there's a lot of steps that I take to line up an agreement. I get a signed agreement, I scan it, it goes onto my computer (which is OneDrive), and then I need to open my email and email my administrator. 

That's a pretty repetitive task. If it is easier to create automated-type items or templated forms, that would be fantastic. 

The solution is not user-friendly and it doesn't integrate that well with Microsoft Office, which is one of the bigger business apps on the market, compared to Google Sheets and applications of that sort.

There needs to be more intuitive support on offer. I want to integrate more features into my business to get more use out of the solution without having to take hours and hours of time that I just don't have. How to integrate what and where requires research. I don't want to research how to work the solution. I want it to be clear about what it is I can build out and how to do it quickly.

If there was a better way to integrate the solution into all of my other devices, like my phone, I'd be happier with it. I'm using a Microsoft Surface Pro 3 device. If there was a way for all of this to be vertically integrated with Chat, Hangouts, and all the different items associated with the solution, where it would be in one place rather than all over, that would probably make it easier, and make it feel more integrated.

I also do not like how Google tracks every email I send.

With Google, I used to have to log in and pull it up and do everything on a webpage. I just find it much easier to work right off the desktop rather than on a web page, which is why I prefer the Microsoft Office suite.

In terms of using the solution personally for my business, I have been using it for three years.

I've found the stability to be not that great. The reason is that I've had opportunities early on where, instead of using OneDrive and my Microsoft account, I was going to move everything over to my Google Drive, but I got to a place where it would start blinking and flash, and I couldn't pull a document. I couldn't access my G Drive. It was just acting weird. For a while, it would freeze up and it wouldn't do anything.

I haven't had the issue lately. It was a problem which led me to stay with Microsoft. Right now I'm using Microsoft Outlook as my primary platform when I'm sitting at my desktop. It also seems to syncs with Google. 

I can't comment on the effectiveness of scaling the solution because I haven't really tried to scale it that much.

I've got an admin person that does a little bit for me, however, I mostly just use the email functionality.

My main thing that I do is sales and marketing. I'm not an IT guy, and I don't want to be an IT guy. If I have to go in and I have to figure it out for myself, then I'm not going to take that time to do it. I'll continue doing what I'm doing, which is to focus on revenue-generating activities. G Suite does not make it easy for a one-person business to go in and figure this stuff out and make it easy.

I do not find their support to be very useful.

They try to send you to a tutorial of some sort and these tutorials are not that intuitive for what I would call a lay person like me. There is no real service where you can get on the phone with an individual to walk you through it. It's pretty much self-discovery.

I don't have time to do that. If I have a problem, I need to solve it now and the way they have their support set up, what should take five minutes takes two hours because it takes an hour and 55 minutes to find what you need and it takes five minutes to fix it.

I went into G Suite, and signed up. I got a little help from my web developer, but I pretty much, I did it myself.

Once you are signed up, the one thing I don't like about Google is if you try to find any information, it is not really laid out that well. I've had some problems and I have spent hours trying to get it fixed. And when I finally find the answer, it's like, well, that wasn't that difficult, but it's really not easy to find stuff on Google. And I find their support to be lacking.

I handled the implementation myself.

I'm just a customer. 

I'm not sure of the version I'm currently using. I just use the business G Suite. I believe it's always the latest version that's available.

The only thing I use in G Suite is Gmail, Drive and the Calendar and that's about it. I'm not really using Google Ads. I do a little bit of YouTube stuff, but I'm fixing to convert that into putting the videos on my website. I just recently also used Google Voice.

In terms of advice to other companies, I'd caution that it's very difficult to use effectively. Users need to really make sure they're going to have to be able to vertically integrate it. If you're using Microsoft Office and Google together, you might want to just consider how to stay within the Microsoft Office platform. If you're going to use Google, you need to consider how you integrate that entirely inside your business.

I would rate the solution five out of ten.

There's a lot of opportunity in Google, however, their biggest two problems are that they don't do a very good job of protecting the privacy of the individual that's using G Suite, and it needs to be more intuitive and easier to implement.

I mainly use it for sending emails and storing files on Google Drive. 

It's secure. It offers data security and user privacy. I use it for personal purposes.  

The interface is okay, and it's easy to use.

With the Internet of Things, a platform that integrates well with others would be even better.

I use it. 

It's stable, easy to use, and accessible even with a weak internet connection.

It is a scalable product. There are around 10 to 16 end users in my company.

We do have plans to increase the further usage. 

It's easy to deploy.

We have a technical person in my organization who handled it.

We pay on yearly basis. 

Overall, I would rate the solution an eight out of ten. I would recommend using the solution.