Name: Google Workspace
Brand: Google
Rating: 4.1 (106 reviews)

Deployment Engineer at a tech services company with 1,001-5,000 employees

Dec 30, 2015

Excellent for Small Business, flexible, powerful, value for money.

Pros:
Work on any device, with same functionality and view. True real-time collaboration. Integrated domain. Perfect for Small Business. Excellent value for money. Deployment simple and straightforward. Support is good, plenty of good forums, KBs, how to videos also.

Cons:
Requires internet connection. Functionality little limited, compared to offline standard competitor apps, but this is getting better.

I considered Office 365, including using trial, but it lacks the flexibility and still requires purchase of local licences. Not as scalable, due to need to change from base plan to whole different plan but without migration path. GApps is totally scalable and flexible.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user6579Engineer at a tech services company with 1,001-5,000 employees

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Jul 6, 2013

Good Article, provides valuable knowledge. I agree with Author on certain areas that the apps developed through this platform are platform independent i.e works on various platforms the way its developed. Need good technical knowledge to develop the apps through this platform.

Fredy Aliaga

Infrastructure Expert at Independent Consultant

Aug 26, 2015

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It helps us to design and development our company intranet.

Pros and Cons

"It helps us to design and development our company intranet."

Valuable Features:

Standard and custom design pages
Easy maintenance
APIs
Videos
Other Google services

Improvements to My Organization:

It helps us to design and development our company intranet.

It also allows us to manage technical activities and to develop e-learning applications.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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it_user222417

Independent Consultant at a tech consulting company with 51-200 employees

Apr 27, 2015

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There is a decent amount of information online about administering Google Apps, but more would be helpful.

Pros and Cons

"It was much easier and cheaper for us than most email solutions as we didn’t have to worry about anything except setting up users."

"Customer Service: It's non-existent."

What is most valuable?

Very easy to administer
Most users find it easy to use
It's free for many non profit organizations

How has it helped my organization?

It was much easier and cheaper for us than most email solutions as we didn’t have to worry about anything except setting up users.

What needs improvement?

People who are used to Outlook hate it but I’m not really sure what should be improved, as that is feedback that I got. I would love to see threading handled in a more “classic” inbox way. As far as I know, that’s everyone's biggest complaint about Gmail, and in most respects, Google Apps for Education email is just like Gmail.

For how long have I used the solution?

I've used it for over two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

It was extremely reliable.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's non-existent.

Technical Support:

There is a decent amount of information online about administering Google Apps, but more would be helpful.

Which solution did I use previously and why did I switch?

Google Apps was the only email solution we used.

How was the initial setup?

It was very simple.

What about the implementation team?

We implemented it in-house.

What was our ROI?

If we hadn’t had this product, we wouldn’t have had email. I’m sure someone has figured out that email in a business actually has negative ROI, but we’re all going to keep using it anyway.

What's my experience with pricing, setup cost, and licensing?

It was almost zero as we paid nothing for the licenses, and the setup cost was only a few hours of our time.

Which other solutions did I evaluate?

No we didn't as we were looking for a free and lightweight option, and Google Apps satisfied both.

What other advice do I have?

If switching, practice with one unimportant mailbox first. If you’re starting afresh, just follow the instructions.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user177792Owner at a tech services company

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Aug 2, 2015

The standard GMail interface can be a little bit annoying. The newest Google mail solution "Inbox" is very nice and includes the threading capabilities everyone has complaints about.

I believe Google Apps for Business includes SO much more than email though!
You have a whole plethera of Apps to help you and your organizaqtion such as Google Drive, Calendar, Analytics, Adwords, Webmaster Tools, Blogger, and Sites to name only a few!

Also there is a great training program for Google Apps for Business that walks you through setup and deployment. You can also get certified. check out this link:
apps-admin-course.appspot.com/

Thanks!

Jamie Privett
Hi-Tech USA
Hi-TechUSA.com

Lovelli Fuad

Software Tester at a tech consulting company with 11-50 employees

Jun 7, 2014

It does the job, and it looks nice on a smartphone.

Google Apps for Business is actually pretty useful. It opens doors to new possibilities and allows you to make immediate decisions related to the needs of your business apps. I have been using Google for a while, and only lately have I begun learning more on how to integrate what I already am working on with the features of Google Drive, Google Public Data Explorer and Google Analytics.

I used it with mobile in 2013 for a few months, and it was really quick to set up. I just had to spend about a month learning the new features and then decided that perhaps I would be better off starting out with the three other apps mentioned above.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user4401Developer at a transportation company with 1,001-5,000 employees

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Oct 13, 2014

Do you know if I can access my Google Apps account from another program? Thank you.

it_user6219

CEO with 51-200 employees

Apr 28, 2013

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Great for collaboration, but fairly frequent performance problems.

Pros and Cons

"Great for collaboration."

"Fairly frequent performance problems."

Valuable Features:

Great for collaboration. Google spreadsheets can pull data directly from a big data database, enabling sharing across an enterprise.

Room for Improvement:

Fairly frequent performance problems.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user6144

Technical Architect at a tech company with 1,001-5,000 employees

Apr 25, 2013

Google apps for business provides a complete suite...

Google apps for business provides a complete suite of services for business email, messaging and collaboration. Kudos.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user4128

Director of IT at a tech services company with 51-200 employees

Feb 4, 2013

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Widespread familiarity - most employees are familiar with...

Pros and Cons

"Drive facilitates great document collaboration and has revision and version tracking built in."

"Integration with traditional e-mail clients (Outlook) is not there."

Valuable Features:

Widespread familiarity - most employees are familiar with the gmail interface and have used drive in some capacity. Drive facilitates great document collaboration and has revision and version tracking built in. Google Groups is a distribution list on steroids - allowing a converstaion history to be saved within the group and not just individual mailboxes so new teammates can have historical conversation context.

Room for Improvement:

Integration with traditional e-mail clients (outlook) is not there. Huge learning curve and wasted time trying to make calendar sync seamless for end users. Google chat is nice for a quick IM, but not nearly as robust as a Lync or Skype (and thus many people use personal Skype accounts for business conversations, calls and screen shares).

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user4401Developer at a transportation company with 1,001-5,000 employees

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Mar 16, 2013

The most important advantage of Google Apps for business is that data is safe because of some additional security features. I also like that data has always back-ups on Google servers while I work.

it_user1281

Partner at a tech company with 51-200 employees

Jul 24, 2012

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IMAP works very well -- Gmail service is dependable and inexpensive.

Pros and Cons