Google Workspace Reviews and Pricing

it_user222417

Independent Consultant at a tech consulting company with 51-200 employees

Apr 27, 2015

Download

There is a decent amount of information online about administering Google Apps, but more would be helpful.

What is most valuable?

Very easy to administer
Most users find it easy to use
It's free for many non profit organizations

How has it helped my organization?

It was much easier and cheaper for us than most email solutions as we didn’t have to worry about anything except setting up users.

What needs improvement?

People who are used to Outlook hate it but I’m not really sure what should be improved, as that is feedback that I got. I would love to see threading handled in a more “classic” inbox way. As far as I know, that’s everyone's biggest complaint about Gmail, and in most respects, Google Apps for Education email is just like Gmail.

For how long have I used the solution?

I've used it for over two years.

Buyer's Guide

Google Workspace

August 2025

Free Report: Google Workspace Reviews and More

Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.

DOWNLOAD NOW

865,384 professionals have used our research since 2012.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

It was extremely reliable.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and support?

Customer Service:

It's non-existent.

Technical Support:

There is a decent amount of information online about administering Google Apps, but more would be helpful.

Which solution did I use previously and why did I switch?

Google Apps was the only email solution we used.

How was the initial setup?

It was very simple.

What about the implementation team?

We implemented it in-house.

What was our ROI?

If we hadn’t had this product, we wouldn’t have had email. I’m sure someone has figured out that email in a business actually has negative ROI, but we’re all going to keep using it anyway.

What's my experience with pricing, setup cost, and licensing?

It was almost zero as we paid nothing for the licenses, and the setup cost was only a few hours of our time.

Which other solutions did I evaluate?

No we didn't as we were looking for a free and lightweight option, and Google Apps satisfied both.

What other advice do I have?

If switching, practice with one unimportant mailbox first. If you’re starting afresh, just follow the instructions.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user177792Owner at a tech services company

Report as inappropriate

Aug 2, 2015

The standard GMail interface can be a little bit annoying. The newest Google mail solution "Inbox" is very nice and includes the threading capabilities everyone has complaints about.

I believe Google Apps for Business includes SO much more than email though!
You have a whole plethera of Apps to help you and your organizaqtion such as Google Drive, Calendar, Analytics, Adwords, Webmaster Tools, Blogger, and Sites to name only a few!

Also there is a great training program for Google Apps for Business that walks you through setup and deployment. You can also get certified. check out this link:
apps-admin-course.appspot.com

Thanks!

Jamie Privett
Hi-Tech USA
Hi-TechUSA.com

Lovelli Fuad

Software Tester at a tech consulting company with 11-50 employees

Jun 7, 2014

It does the job, and it looks nice on a smartphone.

Google Apps for Business is actually pretty useful. It opens doors to new possibilities and allows you to make immediate decisions related to the needs of your business apps. I have been using Google for a while, and only lately have I begun learning more on how to integrate what I already am working on with the features of Google Drive, Google Public Data Explorer and Google Analytics.

I used it with mobile in 2013 for a few months, and it was really quick to set up. I just had to spend about a month learning the new features and then decided that perhaps I would be better off starting out with the three other apps mentioned above.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user4401Developer at a transportation company with 1,001-5,000 employees

Report as inappropriate

Oct 13, 2014

Do you know if I can access my Google Apps account from another program? Thank you.

Buyer's Guide

Google Workspace

August 2025

Free Report: Google Workspace Reviews and More

Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.

DOWNLOAD NOW

865,384 professionals have used our research since 2012.

it_user6219

CEO with 51-200 employees

Apr 28, 2013

Download

Great for collaboration, but fairly frequent performance problems.

Valuable Features:

Great for collaboration. Google spreadsheets can pull data directly from a big data database, enabling sharing across an enterprise.

Room for Improvement:

Fairly frequent performance problems.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user6144

Technical Architect at a tech company with 1,001-5,000 employees

Apr 25, 2013

Google apps for business provides a complete suite...

Google apps for business provides a complete suite of services for business email, messaging and collaboration. Kudos.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user4128

Director of IT at a tech services company with 51-200 employees

Feb 4, 2013

Download

Widespread familiarity - most employees are familiar with...

Valuable Features:

Widespread familiarity - most employees are familiar with the gmail interface and have used drive in some capacity. Drive facilitates great document collaboration and has revision and version tracking built in. Google Groups is a distribution list on steroids - allowing a converstaion history to be saved within the group and not just individual mailboxes so new teammates can have historical conversation context.

Room for Improvement:

Integration with traditional e-mail clients (outlook) is not there. Huge learning curve and wasted time trying to make calendar sync seamless for end users. Google chat is nice for a quick IM, but not nearly as robust as a Lync or Skype (and thus many people use personal Skype accounts for business conversations, calls and screen shares).

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user4401Developer at a transportation company with 1,001-5,000 employees

Report as inappropriate

Mar 16, 2013

The most important advantage of Google Apps for business is that data is safe because of some additional security features. I also like that data has always back-ups on Google servers while I work.

it_user1281

Partner at a tech company with 51-200 employees

Jul 24, 2012

Download

IMAP works very well -- Gmail service is dependable and inexpensive.

Valuable Features:

IMAP works very well from all environments. Service is dependable and inexpensive

Room for Improvement:

Gmail interface should be advertisement free. Web interface should also be enhanced to be more user-friendly.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user1206

Marketing at a marketing services firm with 51-200 employees

Jul 17, 2012

Download

It's Gmail so you know it's good. And it's free for up to 10 users.

Valuable Features:

The ease of using Gmail for business was the main reason we switched to the service from other web based email. Training a new employee on gmail is unquestionably easier than training someone on many traditional email services. The service is free for small businesses with under 10 people and very economical for every tier above that, that I've researched. There are also discounts for education, & non-profit organizations. Many other services, beyond just Gmail, come with various packages. Basic membership comes with the Calendar and Drive. You have access to video chat, while some other services charge $5/user per month.

Room for Improvement:

Because it's all run by a single source, all of your services will be affected by google server outages. I have had more than a few outages here-or-there, which certainly affected my productivity, but these were resolved within an hour. The free service comes with 25GB of storage, which is a lot for some, but certainly designers who E-mail large files might use up the space quickly.

Other Advice:

Overall, gmail is the best form of email out there. I've noticed that most new employees either have their own personal gmail account and need almost no training, or become converts and quickly sign up for their own Gmail account shortly after using the service at work.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user999

VP of Development at a marketing services firm with 51-200 employees

Jun 26, 2012

Download

Gmail for Business is a better replacement of Exchange server and is highly affordable.

Valuable Features:

- Gmail for business is extremely scalable and affordable. - The 'Groups' option works beautifully for having one email that is delivered to multiple users. - Integrates very easily into Outlook and mobile devices and having access to anytime, you have internet via their online option which is convenient.

Room for Improvement:

- I sometimes am logged out randomly from my account and it's a pain to have to log in again. - I've had some issues with email messages loading too slowly, but it is typically resolved after a refresh.

Other Advice:

We switched our company from an Intermedia Exchange server to Gmail for Business and I am extremely happy with the results. My team adopted it very quickly, as most of them have used Gmail for personal use. I would highly recommend it to all companies.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user6579Engineer at a tech services company with 1,001-5,000 employees

Report as inappropriate

Jul 6, 2013

Yes agree with author, that the system is quite affordable and provide true value for money for business. The most users are aware of the interface as the system is used widely.