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Shailesh Patil - PeerSpot reviewer
Sales Director at CloudCompanions Technology Pvt. Ltd
Real User
A stable solution with features like email and Google Drive
Pros and Cons
  • "We find Google Drive and mail useful for our services."
  • "The tool should improve its on-prem capabilities to include people who are working offline. The pricing is also a challenge for both the Indian and overseas markets. The tool has a cap of 300 licenses. The product's price has also increased by 10 percent. Businesses are struggling to justify the ROI. Users cannot block emails unless they have a strong firewall."

What is our primary use case?

We use the tool for email and Google Drive. 

What is most valuable?

We find Google Drive and mail useful for our services. 

What needs improvement?

The tool should improve its on-prem capabilities to include people who are working offline. The pricing is also a challenge for both the Indian and overseas markets. The tool has a cap of 300 licenses. The product's price has also increased by 10 percent. Businesses are struggling to justify the ROI. Users cannot block emails unless they have a strong firewall. 

For how long have I used the solution?

I have been using the tool for twenty years. 

Buyer's Guide
Google Workspace
September 2025
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

What do I think about the stability of the solution?

The product is stable. 

What other advice do I have?

I would rate the product a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2165157 - PeerSpot reviewer
Digital Marketing Manager at a financial services firm with 11-50 employees
Real User
User-friendly but lacks in stability
Pros and Cons
  • "Google Workspace is an excellent tool for communicating with people, which allows users to collaborate and edit files simultaneously."
  • "I would rate the stability a five out of ten."

What is our primary use case?

I use it for communicating with people, editing files simultaneously, sharing files, and uploading documents. 

What needs improvement?

From my point of view, there is a lot of room for improvement in the workspace, particularly in the cloud and premises environment. I would like to learn more about how to communicate, edit things, and use the cloud as a hosting environment for a website. I lead IT for websites in WordPress and have been using Google Workspace, but I would love to know more about how I could use Google Cloud for my purposes. 

Additionally, I need to figure out how to manage phones, save things, and use the software for business management.

For how long have I used the solution?

I've been using Google Workspace since it was first introduced. Whenever something new is released, I start using it immediately.

What do I think about the stability of the solution?

I would rate the stability a five out of ten. From the products I have used so far with Google, I would rate stability around five because I've seen it keep developing and being stable in general.

How are customer service and support?

I had issues with Google Ads, which is another product of Google not exactly coordinated with Workspace. But I didn't have any issues with Workspace.

What other advice do I have?

In general, I trust Google products. I would definitely recommend using the solution. Overall, I would rate it around seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Google Workspace
September 2025
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Sheila  V. - PeerSpot reviewer
President at a tech services company with 51-200 employees
Real User
Easy to deploy, user-friendly, and accessible from anywhere and from any device
Pros and Cons
  • "What I like most about Google Workspace is the Google Drive app because you can easily access it from anywhere and from any device. I also find the solution easy to use. It's user-friendly."
  • "What needs improvement in Google Workspace is the Google Drive app, in particular, making the process of finding the shared and most used files and folders easier. The first time you get an invite to view a file or folder in Google Drive and you view that folder or file, it's pretty easy, but the next time you try to access it again, sometimes, it's a bit difficult to find what was shared with you. An additional feature I'd like to see in Google Workspace is the option to un-send messages in Gmail. Microsoft has a message recall feature, and this isn't available in Gmail, so it's the feature I'd like to be added to Gmail."

What is our primary use case?

We've been using Google Workspace mostly for emails. We've also been using it for collaboration purposes.

What is most valuable?

What I like most about Google Workspace is the Google Drive app because you can easily access it from anywhere and from any device. I also find the solution easy to use. It's user-friendly.

What needs improvement?

What needs improvement in Google Workspace is the Google Drive app, in particular, making the process of finding the shared and most used files and folders easier. The first time you get an invite to view a file or folder in Google Drive and you view that folder or file, it's pretty easy, but the next time you try to access it again, sometimes, it's a bit difficult to find what was shared with you.

An additional feature I'd like to see in Google Workspace is the option to un-send messages in Gmail. Microsoft has a message recall feature, and this isn't available in Gmail, so it's the feature I'd like to be added to Gmail.

For how long have I used the solution?

I've been using Google Workspace for more than five years now.

What do I think about the stability of the solution?

Google Workspace is a stable solution. There was only one instance when I couldn't access it, and the whole world couldn't access it as well, so overall, I find Google Workspace to be a very stable solution.

What do I think about the scalability of the solution?

Google Workspace is a very scalable solution.

How are customer service and support?

I didn't directly interact with the Google Workspace technical support team, but I'm not aware of any concerns about the support, so it's okay. At the moment, there's no problem with Google Workspace support.

How was the initial setup?

Setting up and deploying Google Workspace is easy as it's done on the web. It's a simple process, and on a scale of one to five, with one being difficult and five being easy, I'm rating the setup and deployment of Google Workspace a five.

What's my experience with pricing, setup cost, and licensing?

I can't recall the exact pricing per user for Google Workspace, but I know it's not that expensive. I'm in a mid-sized company that's able to maintain and afford Google Workspace, so it has competitive pricing, and I would rate its price as four out of five.

Which other solutions did I evaluate?

I used Microsoft as well, but I prefer Google Workspace because of its ease of use and accessibility.

What other advice do I have?

My company has around one hundred fifty users of Google Workspace.

I'm rating Google Workspace eight out of ten.

My company is a customer of Google Workspace.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ralf Weber - PeerSpot reviewer
Sales Director at Kentik
Real User
It has an open API so it can integrate with just about any open system
Pros and Cons
  • "Google integrates well with our system. G Suite has an open API, so you can connect any open system with Google capable of working with API. This is the main reason we use it."
  • "Some people complain that Google Mail is inflexible. It was advanced 10 years ago, but other solutions are cleaner and clearer."

What is our primary use case?

We have about 200 people at our company using all aspects of G Suite, from Google Drive to Gmail.

How has it helped my organization?

Accessing G Suite is super flexible. You can use it wherever you are on any device. 

What is most valuable?

Google integrates well with our system. G Suite has an open API, so you can connect any open system with Google capable of working with API. This is the main reason we use it.

What needs improvement?

Some people complain that Google Mail is inflexible. It was advanced 10 years ago, but other solutions are cleaner and clearer. 

For how long have I used the solution?

I've been using G Suite for about three years.

What do I think about the stability of the solution?

G Suite is stable. It runs perfectly. Google has servers all over the world.

What other advice do I have?

I rate G Suite nine out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1255965 - PeerSpot reviewer
Managing Partner / Owner Executive at a tech services company with 11-50 employees
Real User
Centralized, versatile solution with excellent integrations and security
Pros and Cons
  • "We value the collaboration levels that are offered. Having everything integrated in a single platform is a dream come true for us."
  • "I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross file links which can be found in Excel."

What is our primary use case?

I use this solution in a variety of different cases i.e. emailing, audio and video conferencing, sharing files, etc.

How has it helped my organization?

The solution offers great integration and security, better than Microsoft in my opinion.

What is most valuable?

We value the collaboration levels that are offered. Having everything integrated in a single platform is a dream come true for us.

What needs improvement?

I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross-file links that can be found in Excel.

For how long have I used the solution?

I have been using this solution for almost five years now.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This is a scalable solution, we have some customers who install G Suite for thousands of users and have no had any issues.

How are customer service and support?

We have only needed to contact support twice over the last five years and have no complaints with them.

Which solution did I use previously and why did I switch?

We were originally using Microsoft but we switched for security reasons. We faced many spam attacks on the Microsoft platform and Google offered spam filters which were attractive to us so we decided to migrate everything there.

Overall, Google beats Microsoft on the price, performance, and security features.

How was the initial setup?

The initial setup was straightforward and took just a couple of days to deploy within the whole company.

What about the implementation team?

We implemented the solution ourselves.

What was our ROI?

We have seen high ROI.

What's my experience with pricing, setup cost, and licensing?

The overall cost is very reasonable when considering all of the security features that you are receiving. It is a bit more expensive than our localhost and/or other hosting companies that are available on the market, but it is worth it.

What other advice do I have?

I would highly recommend this solution, it is a no-brainer that this is one of the best cloud platforms available. The only reason you should not go with G Suite is if you have some strict regulations to keep everything on your local devices or within your local network.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1031985 - PeerSpot reviewer
Senior Consultant/System Analyst at a tech vendor with 51-200 employees
Real User
Secure, collaborative platform that is easy to use, and has a good online community
Pros and Cons
  • "The email is excellent."
  • "The UI could be more graphic and sassy, but otherwise, it is quite functional."

What is our primary use case?

In terms of IT tools, we basically use Google Enterprise Solution to set up most of our services in Azure, whereas we use Azure Portal to set up all the VM, network, security, and everything else on it. Everyone is on remotely, in the system. We are using Google Chrome Enterprise for our email network, email link, and many of the apps there.

Email is one of the most important items, the others are collaboration, conferencing, and meetings. There would be more conferencing at meetings. Those are the main scenarios in which we use it.

What is most valuable?

The email, we believe, is what we like best. The email is excellent. It is simple to locate the information. We use it because it came from Microsoft Outlook, and the way Google tags information is very simple and easy to use.

Once you start using the collaborative platform in terms of creating the Excel document, both of us can be looking at the same time, they have a meeting look at the document, you and I can work on it at the same time, which is fantastic. 

We have a team of people working on these. In terms of collaboration, and simple ease of use, I think Google is good. There isn't much you need to work on in terms of security; it's pretty good in terms of how to be secure, ensuring that no one can hack the system, and so on. It appeared to be working well for us. We are also pleased with the enterprise support.

The space they provide is fantastic.

There is no such thing as being difficult to use.

What needs improvement?

The UI could be more graphic and sassy, but otherwise, it is quite functional.

For how long have I used the solution?

We started working with G Suite Enterprise last year.

What do I think about the stability of the solution?

I can only recall one or two occasions when we lost access to Gmail. Aside from that, I haven't had any problems with that system. It is very stable.

How are customer service and support?

I have never had to use technical support. The system is pretty simple to use.

With controlling the various groups, I never have to go into it. The integration with Google Drive and all those features in both sharing documents is very simple, as is creating a site to support different teams. I haven't reached that point where I have to contact support. They also have a lot of people, and a lot of videos to view and make it pretty simple.

I haven't had a reason to contact them. There is a good online community base for people who use these tools.

Which solution did I use previously and why did I switch?

In terms of time, I'd say that it has been more than a couple of years since we used Google Chrome Enterprise. We swapped because of the number of people we have on the Enterprise, and I believe we started putting it on it last year to enable the network and securities.

How was the initial setup?

The initial setup is pretty straightforward and simple.

Security-wise, grouping people, creating permissions, and so on are all very simple. Very simple to use

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, I don't deal with that area because it's on the outside. I just basically recommend the solutions we are using.

I am not aware of the pricing, other than I believe it is comparable to the majority of the system, but because we have been using it for so long, switching from one to the other is difficult.

The pricing is comparable, it's pretty decent. This is why we have been using this solution and haven't switched to anything else.

What other advice do I have?

Before implementing it has to be appropriate for the model. Our thing is that there are a lot of us, and our work is done remotely. It has to be a good fit for how we do things. It all depends on how the enterprise is run. For us, it is extremely effective, mainly because of the collaboration, especially, because both of us are not in the same office talking. Having this collaboration is fantastic.

I would rate G Suite Enterprise a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1611366 - PeerSpot reviewer
Caribbean Territory Manager at a computer software company with 51-200 employees
Vendor
You can work seamlessly with any of your colleagues on the same document
Pros and Cons
  • "The most valuable part of G Suite is the integration among all of the components. It's also highly reliable because it's always available. And G Suite's ability to collaborate on all the standard office tools has no rival. It's amazing because you can work seamlessly with any of your colleagues on the same document."
  • "G Suite could offer something a little more solid in terms of chat — something that is a little more like Slack and integrates with everything. But, unfortunately, the chat is very basic there. It doesn't offer that many features and feels like it doesn't belong there."

What is our primary use case?

We use G Suite for email, spreadsheets, producing documents, presentations, chat, and notes. 

What is most valuable?

The most valuable part of G Suite is the integration among all of the components. It's also highly reliable because it's always available. And G Suite's ability to collaborate on all the standard office tools has no rival. It's amazing because you can work seamlessly with any of your colleagues on the same document. It's perhaps the single greatest feature that that tool has.

What needs improvement?

G Suite could offer something a little more solid in terms of chat — something that is a little more like Slack and integrates with everything. But, unfortunately, the chat is very basic there. It doesn't offer that many features and feels like it doesn't belong there. 

As far as features I'd like to see, G Suite already has a lot of tools that integrate natively with it. For example, the CRM that we use integrates natively with it. But maybe it could be better integrated with mobile phones and SMS. I don't really use them that much, but the cell phone is our second-most used work tool, so more mobile integration could be great. By that, I mean integration at the call level — logging to calls and stuff like that— could be helpful in some specific cases, but that already is integrated. It has apps, Google Phone, etc., but SMS is the one part that isn't integrated.

For how long have I used the solution?

I've been using G Suite for about four years now.

What do I think about the stability of the solution?

G Suite is stable. I think I can remember only one time that it failed for a brief period.

What do I think about the scalability of the solution?

G Suite is scalable. It offers so much storage. I even use it for my family as well. I have a 2 terabyte plan and it's amazing. You put whatever you need in there, and I've never reached a limit. You can create as many documents as you want. From the user's standpoint, it's great. It'll have the greatest scalability. 

What other advice do I have?

I rate G Suite Enterprise 10 out of 10. If you are considering it, I would say just go ahead and do it. It's great.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1703796 - PeerSpot reviewer
Specialist in IT Security at a computer software company with 1,001-5,000 employees
Real User
Reliable, scalable, and simple to implement
Pros and Cons
  • "I have found the solution to be pretty stable."
  • "There seems to be a bit of vulnerability on some operating systems, specifically on the iPhone. There isn't as much control as if a person is using an Android. That's a bit of a concern."

What is our primary use case?

We primarily use the solution for work and also for the MDM BYOD control.

What is most valuable?

We're currently still testing the solution. It's very early in the process.

I'm also aware of Microsoft's MDM. When compared with Google, they are both pretty much the same, and not too different.

The initial setup is easy.

The scalability is good.

I have found the solution to be pretty stable.

What needs improvement?

We mostly needed G Suite for the data to implement the BYOD policy. We're still in the process. Once everything is implemented, my understanding is that it will work well for us, however, it's still very early in the process. Right now, we're still in the testing phase.

We'll need to have more control of the data lake once we have the BYOD policy in place. We need more control in terms of DLP going forward. This solution doesn't seem to really cover that functionality.

There seems to be a bit of vulnerability on some operating systems, specifically on the iPhone. There isn't as much control as if a person is using an Android. That's a bit of a concern.

There may be some usability issues within the browser.

For how long have I used the solution?

We have not begun using it yet, however, we have the license. We have the license for testing. We've used the solution for about two months in a testing capacity.

What do I think about the stability of the solution?

To be fair, I only tested Google G Suite and have not compared it to another provider vendor.

That said, the enterprise edition is quite stable compared with simply using Google on the browser to read the email. I find it's not easy to read on the browser.

What do I think about the scalability of the solution?

The scalability on offer has been fine and it seems to be able to expand quite well.

How are customer service and support?

I've never been in touch with technical support. Therefore, I cannot speak to how helpful they are, or how quickly they respond to questions.

How was the initial setup?

We have found the implementation process to be straightforward. It's not overly complex or difficult. 

What's my experience with pricing, setup cost, and licensing?

I'm on the security team. I can't speak to the exact licensing costs. It's not a part of the product I deal with directly. 

Which other solutions did I evaluate?

We did look at different options.

In Thailand, you need to have control the BYOD. That's why we tried to find a solution that addresses this. Our organization already was using the Google G Suite and we decided to move to Enterprise.

What other advice do I have?

I'm not the direct implementer of the product. I just looked into the features inside, however, I did not directly set up G-Suite and therefore I can't be sure if it's a cloud-based deployment.

We are just customers and end-users. We don't have a partnership with Google.

I'd rate the solution at an eight out of ten. When I compare it to the Microsoft offering, it's pretty good.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.