UKG Reviews

• ACA compliance
• Business intelligence
• UTM
• Benefits open enrollment
• Onboarding (currently in implementation)

There are numerous examples of how it has improved the way my organization functions, but the primary impacts have been: moving from paper timesheets to electronic; allowing employees the ability to view pay statements online; and this year, we moved to ACA compliance monitoring offered by UltiPro and it was a streamlined and organized process.

I have used it for nearly 10 years with different organizations.

We did not encounter any major deployment issues, but we also utilized a consultant for the deployment.

Customer service is Amazing!!!! 10++++

Technical support is very good.

We switched from PeopleSoft to UltiPro; greatest decision ever for our small company of only 150 employees.

Initial setup was complex, but manageable.

An in-house team with an external consultant implemented it.

We haven't measured ROI exactly, but see the Improvements to My Organization section for a couple of examples.

Before choosing this product, we also evaluated Ceridian and Workday.

• Benefits
• BI

Automation, rules for life insurance, etc., are areas with room for improvement.

I have used it for five years.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

I rate the level of customer service at a high level.

I rate the level of technical support at a high level.

We previously used Oracle.

Initial setup was complex for our 401k.

A consultant implemented it.

Before choosing this product, we did not evaluate other options.

The intuitive interface, reporting capabilities, and the fact that it really offers the full suite of HCM.

Allows approvals of various things to happen by a group of managers/leaders who are often traveling, located in a variety of places, etc.

From an implementation standpoint (not at my current organization), taking the time to truly listen and understand unique complexities that might be outside standard capabilities of the system.

Implementation (at former employer) - 8 months

Current user - 6 months (but company I'm with has been with it for much longer)

Yes at former employer - accommodating requirements by government contractor and Deltek.

No.

No.

Excellent.

Excellent.

Yes, Silkroad - it was terrible in every sense.

Much longer answer than I have time for.

In house.

Everything is negotiable.

Yes - Workday, Oracle, Kronos.

Customization and platform configuration options - great to be able to customize it all to your specific needs and population.

3 months

Yes, our implementation was very fast. There were times we didn't have all of the required information to set up our system correctly which then caused re-work. Security was difficult in that it was all from scratch - no real templates, starting points, best practices. So definitely a learning curve. Integrations are not yet complete so had a lot of issues getting those up and running (still). 

Not to my knowledge.

Not to my knowledge.

Customer Service has overall been pretty good - everyone is pretty friendly.

Yes, we used Workday. 

Pretty complex, in my opinion - very different from other implementations I've gone through. Filling out the ACT form ourselves but really knowing how it all fit together in the end was a challenge.

Sability

ADP and Ceridian.

Good solution - still working out the kinks but confident we will get where we need to be!

UTM

Increased productivity in HR and Payroll departments. Improved Benefits administration.

Longer time period with implementation team.

3 months.

UTM not set up correctly.

Implementation team - Awesome.

Post implementation team - Not going well.

OK.

No.

A lot to implement at once.

A vendor team - great experience.

Yes, ADP.

Onboarding and recruiting - flow directly to core.

Ease in process, less paper work and quicker onboarding.

Ability to use fillable forms.

We're currently implementing.

Not known yet, we are about to launch.

No.

We had issues initially, but have received great support from both our customer service manager as well as Eric.

9 out of 10.

In-house.

More streamlined process, integrated and seamless process.

Yes - People Fluent and Infor.

Business Intelligence

BackOffice & Web Access

Tech Support

With their assistance, we've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting.

Hard to mention one, but perhaps only the amount of time it takes to reach customer support, but once you're on the phone with someone, they seem to know exactly how to fix things given the right info.

Myself only one year, but my organization has been on the platform for four years.

None that I am aware of. Our account manager was able to listen to our needs and determine how much work needed to go in so that we would prepare.

Seldom, if any.

None.

10 out of 10!

10 out of 10!

It was straightforward, but we took a while to ensure that the platform would serve our organization the right way.

In-house.

Wage attachments services are very complete.

We were able to process more attachments electronic instead of sending checks.

Only issues is slow response time when checks have needed to be voided or reissued for payees.

Two and a half years.

No.

No.

No.

Customer service has been good.

Excellent.

Yes, reason for switching was customer service.

Very straightforward.

In house.

Yes, Workday and Ceridian.