UKG Reviews and Pricing

it_user631377

Sr IT Business Analyst at a energy/utilities company with 501-1,000 employees

Mar 28, 2017

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The payroll function is valuable.

What is most valuable?

We use payroll via back office.

How has it helped my organization?

The payroll function is immaculate; we rely on it 100%.

What needs improvement?

Recruiting upgrading from v10 to v14

For how long have I used the solution?

It was a Y2K solution; we implemented it in 1999.

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What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and support?

Customer Service:

It seems our NSR changes quite frequently (because of good opportunities for the NSR). However, I've spoken to so many new people lately (not my NSR) that customer service is sometimes frustrating.

Technical Support:

Level 2 support is not frequently needed; however, most of them are good at what they do.

Which solution did I use previously and why did I switch?

We have been using Ultipro since Y2K.

What about the implementation team?

A vendor team implemented it.

What's my experience with pricing, setup cost, and licensing?

Salesmen from Ultipro seem to be intent on the sale... then they disappear!

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user631332

Manager Human Resources at a non-tech company with 501-1,000 employees

Mar 28, 2017

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Provides self-service for both employees and managers.

What is most valuable?

Self service (both employees and managers)
Recruiting & onboarding
Benefits administration

How has it helped my organization?

It has helped us to streamline our processes and eliminate administrative tasks.

What needs improvement?

Advanced benefits administration should include more-complex benefit setups (ex: items dependent on something else).

For how long have I used the solution?

I have used it for four years between two different companies.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is very good.

Technical Support:

Technical support is excellent.

Which solution did I use previously and why did I switch?

We switched to UltiPro for more functionality and financial reasons.

How was the initial setup?

Initial setup was very straightforward. Our consultants were knowledgeable and easy to work with.

What about the implementation team?

I rate the vendor team that implemented it very high.

What's my experience with pricing, setup cost, and licensing?

It has the best pricing ever. You get so much for your money.

Which other solutions did I evaluate?

I have looked at other systems in the past. I have used other systems in the past. I would always continue to go back to using Ultipro.

What other advice do I have?

Ultimate Software makes a great product. And it is always changing for the better!

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Apr 5, 2017

Hi Kathryn, thank you for providing us with feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day.

Buyer's Guide

UKG

June 2025

Free Report: UKG Reviews and More

Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.

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861,524 professionals have used our research since 2012.

it_user631311

Senior Payroll Specialist at a manufacturing company with 501-1,000 employees

Mar 28, 2017

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The BI reporting and data integration valuable. Customer service could be more responsive at times.

What is most valuable?

BI reporting
Data integration

How has it helped my organization?

Streamlining of processes, and reporting is a huge improvement over the previous provider.

What needs improvement?

Customer service could be more responsive at times and the implementation team could have explained some items better. Now that we are on the system, we have found some of our setup should have been done differently.

For how long have I used the solution?

I have used it for six months.

What was my experience with deployment of the solution?

We have encountered deployment issues; there were some tax entities that were not set up, even though they were in the activation kit.

What do I think about the stability of the solution?

Only once during a payroll processing day did we have problems with stability; was unable to calculate for over half a day.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Depending on who you get on the phone, customer service is either fantastic or non-existent.

Which solution did I use previously and why did I switch?

The previous provider was not able to handle the growth of the organization.

How was the initial setup?

Initial setup was complex; multiple FEINs and also rules for different companies; also, multiple changes to earnings/deduction codes from the previous provider and changes to pay cycles.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Apr 5, 2017

Hi Heather, thank you for providing us with feedback. We're happy to hear our reporting capabilities are providing your organization with valuable insights. I also wanted to share I submitted your comments to the team - we take feedback very seriously and use comments like yours help us continuously improve in the future. Have a great day.

it_user631299

Benefits Administrator at a engineering company with 501-1,000 employees

Mar 28, 2017

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The reporting is the most valuable feature.

What is most valuable?

Reporting

How has it helped my organization?

Capturing the data in a way we want!

What needs improvement?

I would like more real-time help.

For how long have I used the solution?

I have used it since October 2016.

What was my experience with deployment of the solution?

I did encounter deployment issues.

How is customer service and technical support?

Customer Service:

Customer service is not the most accessible; somewhat confusing.

Technical Support:

Technical support is good because we have an excellent IT department who can work out the bugs. :)

How was the initial setup?

Initial setup was complex. I think there were several areas that could have worked more efficiently.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Apr 5, 2017

Hi Sherri, thank you for providing us with feedback. We're thrilled to hear you are enjoying our reporting capabilities. I do see that you have some concerns - I'm sorry to hear about that. I'm wondering if there's anything I can do to help. If you're interested in working with me to find some solutions, feel free to either reply here or email me at micole_kaye@ultimatesoftware.com. Thank you and have a great day.

it_user9210

Finance Expert with 51-200 employees

May 1, 2014

We have been very pleased. Great implementation & high ROI

For how long have you used this product? - 3 years Which features of this product are most valuable to you? - Step by Step Payroll - The IBM Cognos reporting system - Self Service to our employees Can you give an example of how this product has improved the way your organization functions? - The step by step payroll has opened up a lot of time for me to be able to work on other projects and teams throughout my company - The reporting has given our leadership team and supervisors more information than they have ever had in the past. What areas of this product have room for improvement? - The importing of data is hit or miss on how well it works with our needs - The Time Management side (separate from the core system) is the one area that I have the most problems with - When IE upgrades we still have to run old versions until UltiPro gets up to speed - Open Enrollment has also has some issues when we go to integrate the new data in for the new plan year Did you encounter any issues with deployment, stability or scalability? - No Did you previously use a different solution and if so, why did you switch? - Yes we previously used Ceridian. We are a smaller company and Ceridian tends to be more suited for larger companies. In addition the customer service was always lacking and the reporting was terrible. Before choosing this product, did you evaluate other options? If so, which ones? - Yes, I do not remember all who we interviewed because it was almost 4 years ago; however I can say we looked at about 3 others and UltiPro was definitely a good choice for us How would you rate the level of customer service and technical support? - I would give the highest rating in this area. Even when there are things that do not work they are very good about working with us and eager to listen to changes that need to be made. We have a designated Account Manager but can also call in for emergency needs and always reach a live person Was the initial setup straightforward or complex? In what ways? - The implementation team was very good and walked us through very efficiently. Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise? - We had one representative that managed the entire project of implementation. He never came to our office but made sure that he was always available. If we had to talk to a different representative regarding different modules in the system he would always check in to make sure that everything was going well. All in all the implementation went very well. What is your ROI on this product? - We have had a very high ROI and it is always going up. We find new things that we can use for different departments and the system is always improving. We have been very pleased. What was your original setup cost for this product and what is your day-to-day cost of using this product? - I am not the one that signed the final contract. However I know that the cost has been very reasonable. What advice would you give to others looking into implementing this product? - Make sure you own your data and they will be a good partner to work with

Disclosure: My company does not have a business relationship with this vendor other than being a customer.