UKG Reviews

Instant pay calculations. Garnishment service.

Self Service has opened up a lot for employees. Also, more visibility to employee data from all levels.

UTM, which is coming!

2+ years

Issues with direct deposit, but that was on our bank's side. Otherwise, smooth.

Sometimes a system would be down, but it would be quickly resolved.

No.

8/10

10/10

Yes, ADP. They couldn't provide an interface to our HR System and it took too long to calculate payrolls.

Straitforward, but we had a lot of data cleanup that made it complex.

In House.

Yes, Workday.

Great service and nice to have the ability to change simple things yourself instead of paying the company to do it.

The entire product has been completely wonderful to work with. It truly offers a complete employee lifecycle process that is adjustable to any of our business needs.

We have been able to have more data at manager and leaderships fingertips. Knowledge is power!

The performance module would be ideally updated next since it has not had the full review like the others have.

My company has been on the product since 2011 and I have been using the product since 2011.

Nothing of major note.

At times, but nothing that is worth noting. Uptime is great!

None.

Superior to others, best/top in class. I feel that I am valued and want to be partnered with at all times.

Awesome!

Oracle, move was because of the complexity of the solution. Needed to have too many DBAs on staff to support the product.

Straightforward.

Through Ultimate.

Happy Client and Employees.

ADP

Ceridian

Integration between payroll, recruitment, onboarding, benefits, talent management, etc.

Prior to implementing Ultipro we had four different systems that had employee data. Benefit enrollments were done manually. Having an integrated HRIS system has saved time and increased efficiency.

Since 2015.

Some implementations take longer than others.

No.

No.

At times it takes days to get a return call.

At times it take days to get a return call.

Yes. Needed one system that was integrated.

Some were complex others were not.

It's worth it.

Yes, don't recall the other vendor names.

I really like the robustness of the Payroll Gateway.  Paying employees quickly and correctly has never been so easy!

The onboarding tool has really cut down on the amount of duplicate entry our team was struggling with prior to implementation.

UTM and core connectivity: this should be way more straightforward!

About 3 months.

Yes, 2016 benefit enrollments were loaded for 2017.  The fix took hours.

No.

No.

Right now, 7, but hoping to reach 10 in the near future!

ADP; their payroll team was not knowledgeable enough!

We implemented in-house.

We did: Ascentis, Workday, Paylocity, Payscale, Coastal Payroll.

The ease of use. Ultipro is easy for both the tech savy HR person to those with limited knowledge of using HCM applications.

We were able to automate several job changes where our team made several data entry mistakes. By doing this it reduced cost being misallocated in the GL.

Customization of labels in headers on the pages to fit the actual business verbiage used at your specific organization.

10 plus years.

No.

No.

No.

Scale of 1-10, 7.

Scale of 1-10, 8.

Straight orward if you have a general understand of the offering. I would suggest for new implementations diving more into the functions of the organization and tying specific function of Ultipro to a problem so that the benefit of the investment can be seen faster.

In-house scale of 1-10, 5.

No.

Yes, ADP.

Open enrollment and life events.

Paperless and carrier connection.

Better platform for carriers.

Since October 2016.

Yes. We had many issues with carrier connection.

No.

No.

Top notch.

Top notch.

We switched from our previous solution because of customer service.

Complex. Getting the data and carriers to connect.

In house.

Less time processing open enrollment and life events.

Its worth it.

Yes, we talked with three other companies.

Reports, payroll, benefits, onboarding.

Onboarding goes very smoothly.

Need better assistance with the BI reporting. It would be great to get notifications on sessions and classes to better equip users on how to navigate the system and get the report that they need.

Two years.

No.

No.

No.

Good.

OK.

Yes. Paychex.

Straightforward.

Vendor team.

Good.

No.

Continue to bring lots of training to new users.

• BI
• Benefits Admin

We're able to get more access to info quicker.

Online enrollment has saved a lot of paperwork, reduced errors, improved efficiencies.

They need to update the open enrollment and life events process, make it more flexible, and update the look and feel.

Since 2009.

No issues.

No issues.

No problems.

Very good.

Very good.

Ceridian

Straightforward.

In-house team.

Workspace, Peoplesoft, Ceridian.