UKG Reviews and Pricing

it_user631380

Works at a aerospace/defense firm with 1,001-5,000 employees

Apr 5, 2017

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We have eliminated many paper forms.

What is most valuable?

Business intelligence
Workflow
Platform configuration

How has it helped my organization?

We have been able to eliminate many paper forms and have streamlined some of our processes.

What needs improvement?

Customer Support model could use improvement.
Offer immersion BI workshops (perhaps on-site in FL).
Integrate Salary Management and Talent Management (most companies are promoting employees at the same time as the salary review process; doing them separately is inconvenient).
Enhance "Mass Updates" to allow more functionality.

For how long have I used the solution?

I have used it for just over a year (since January 2016).

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What was my experience with deployment of the solution?

We have encountered a few deployment issues, but that's to be expected.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues; not yet, at least. We expect to grow over the next few years and are confident that Ulti will help.

How are customer service and support?

Customer Service:

We don't love the Customer Support model. Filing a case is problematic because you are free to talk when you file the case, not always when someone returns the call. This regularly results in a long game of phone tag.

Technical Support:

Support is usually good. I think the only area where we have problems is access issues (i.e., when remote employees have troubles logging in). When our IT team cannot solve the problem, we often don't get much additional help from Ulti tech support.

Which solution did I use previously and why did I switch?

We did not have a "real" HRMS solution; we were using Deltek CostPoint which isn't a fully functioning HRMS.

How was the initial setup?

I was not involved with the initial setup.

What about the implementation team?

We worked with several people at Ulti for our implementation. They were very helpful.

What was our ROI?

ROI is unknown.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated Workday, SilkRoad, ADP, and one other (can't remember the name).

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Apr 17, 2017

Hi there, thank you for providing us with feedback. We're happy to hear you find our Business Intelligence and other tools valuable. I do see you have some concerns and I wanted to let you know that I shared your concerns with the team so that we can continuously improve in the future. Have a great day!

Thank you,

Micole Kaye, Ultimate Software

it_user631353

Works at a financial services firm with 501-1,000 employees

Apr 5, 2017

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We have found the benefits features to be lacking.

What is most valuable?

Payroll module

What needs improvement?

One of the main areas with room for improvement are benefits. We have found it to be very lacking. Also, the way the system uses effective dating and the communication between core and UTM are areas with room for improvement.

For how long have I used the solution?

I have used it since Oct 2016.

What was my experience with deployment of the solution?

YES, we have encountered deployment issues. We are actually still having issues since activation five months ago. We have had to reconfigure many aspects of our configuration since our consultant didn't set us up correctly. Our carrier connections are also not complete.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is poor; unless we are being the squeaky wheel, we haven't gotten the best service.

Technical Support:

Tech support has been good.

Which solution did I use previously and why did I switch?

We previously used ADP Workforce Now.

How was the initial setup?

Initial setup was complex in the way we manually imported all our data and were reevaluating our processes.

What about the implementation team?

A vendor team implemented it; they were poor.

Which other solutions did I evaluate?

Before choosing this product, we evaluated other options.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Apr 5, 2017

Hi there, thank you for providing us with feedback. We take feedback very seriously and use comments like yours to improve. I'm sorry to hear you are having a less than stellar experience. I'm wondering if there's something I can do. If you're interested in working with me to find solutions for you, feel free to reply here are email me at micole_kaye@ultimatesoftware.com. Have a great day. Thank you.

Buyer's Guide

UKG

June 2025

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Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.

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it_user631350

Works at a manufacturing company

Apr 5, 2017

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Pending pay items and retro pay are helpful.

What is most valuable?

Employees can go and look, and change their information.

Pending pay items and retro pay are helpful.

How has it helped my organization?

More efficient on processing payroll

What needs improvement?

Need more help with cleaning up earnings and deductions.
Case response depends on case owner; should be a structured response time.

For how long have I used the solution?

I have used it for four years.

What was my experience with deployment of the solution?

We have encountered deployment issues, but I was not the one that implemented it.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is 5/10, not the best. It is hit and miss; also have had to change AMs to get better response.

Technical Support:

Technical support is 5/10, hit and miss. Sometimes, others know more.

Which solution did I use previously and why did I switch?

We did previously used ADP.

How was the initial setup?

I'm not familiar with the initial setup; bad implementation.

Which other solutions did I evaluate?

I'm not sure whether other options were evaluated before this product was chosen.

What other advice do I have?

Customer service needs to be on the same page.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Apr 5, 2017

Hi there, thank you for providing us with feedback. We're thrilled to hear you enjoy our self-service and payroll features. I do see you have some concerns. I'm wondering if there's something I can do. If you're interested in working with me to find solutions for you, feel free to reply here are email me at micole_kaye@ultimatesoftware.com. Have a great day. Thank you.

it_user631329

Sr Principal HRIS Representative at a manufacturing company with 1,001-5,000 employees

Apr 5, 2017

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The performance management features are valuable.

What is most valuable?

Performance management
Cognos

How has it helped my organization?

It has given us more information.

What needs improvement?

Comp admin for bonuses

For how long have I used the solution?

I have used it for 10 years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is very good when you get their attention.

Technical Support:

Technical support is very good when you get their attention.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Apr 5, 2017

Hi there - thank you for providing us with feedback. We take comments like yours very seriously and use them to continuously improve in the future. I just wanted to say we are thrilled to hear you are enjoying your experience with us. Have a great day. Thank you!

it_user631335

Works at a manufacturing company with 1,001-5,000 employees

Apr 5, 2017

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The most valuable features are the payroll and the tax payments and processing. Making adjustments should be easier.

What is most valuable?

The most valuable features are the payroll and the tax payments and processing.

How has it helped my organization?

The web processing has enhanced processing.

What needs improvement?

Making adjustments should be easier and in the web; also, tax recon in the web.

For how long have I used the solution?

I have used it since 2010.

What was my experience with deployment of the solution?

We have encountered deployment issues. At our Chicopee location, we had a bad implementation person.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not really encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is 5/10.

Technical Support:

Technical support is 6/10.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

Initial setup was complex understanding what we will need.

What about the implementation team?

An in-house team implemented it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Apr 5, 2017

Hi there - thank you for providing us with feedback. I'm happy to hear you find our payroll features valuable. I do see you have some concerns. I'm wondering if I can assist you in improving your experience with us. If you're interested in working with me to find some solutions, feel free to reply here or email me at micole_kaye@ultimatesoftware.com. Have a great day. Thank you.

it_user631287

HR at a manufacturing company with 501-1,000 employees

Apr 5, 2017

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The recruiting, BI, and talent management features are valuable.

What is most valuable?

Recruiting
BI
Talent management

How has it helped my organization?

Rolled all of payroll and HR into one

What needs improvement?

Implementation

For how long have I used the solution?

I have used it for seven months.

What was my experience with deployment of the solution?

We encountered deployment issues.

What do I think about the stability of the solution?

We encountered stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer service is 8/10.

Which solution did I use previously and why did I switch?

We previously used ADP. We switched because they had hidden costs and their reporting system was not user-friendly.

What about the implementation team?

An in-house implemented it.

What was our ROI?

Not much ROI yet.

What's my experience with pricing, setup cost, and licensing?

Ensure you know what is considered extra charges.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated ADP, Kronos, and Oracle.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Apr 5, 2017

Hi there, thank you for providing us with feedback. We're happy to hear we are providing value to your business. Have a wonderful day. Thank you!

it_user633708

Payroll Administrator at a healthcare company with 1,001-5,000 employees

Apr 2, 2017

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We have not yet encountered any stability or scalability issues.

What is most valuable?

Mobile

How has it helped my organization?

We are just starting with the implementation.

What needs improvement?

Time and attendance are areas with room for improvement.

For how long have I used the solution?

It is brand new; looking forward to go live date in July.

What was my experience with deployment of the solution?

We have not yet encountered any deployment issues.

What do I think about the stability of the solution?

We have not yet encountered any stability issues.

What do I think about the scalability of the solution?

We have not yet encountered any scalability issues.

How are customer service and technical support?

Customer service is 10 plus.

Which solution did I use previously and why did I switch?

The previous system was not suitable for our needs.

How was the initial setup?

Initial setup is straightforward.

What about the implementation team?

I rate the implementation team 8/10.

What was our ROI?

We are still quantifying ROI.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing met the needs of the company.

Which other solutions did I evaluate?

Before choosing this product, we evaluated other options.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Apr 14, 2017

Hi Lisa, welcome to the family! We're thrilled to hear you are enjoying your customer service experience. Have a great day.

Thank you,
Micole Kaye, Ultimate Software

it_user632532

Assistant Director, Compensation & Benefits at a recruiting/HR firm

Apr 2, 2017

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The recruitment and compensation management features are valuable.

What is most valuable?

Recruitment
Benefits admin
Compensation management
Payroll
Workflows

How has it helped my organization?

Workflows help move the approval process.

What needs improvement?

Benefits admin:

Would like to see a benefits history page of begin and end dates per employee
Would like benefit elections to drive the deductions

For how long have I used the solution?

I have used it for 2.5 yrs.

What was my experience with deployment of the solution?

I did not deploy it.

What do I think about the stability of the solution?

So far, we have not encountered any stability issues.

What do I think about the scalability of the solution?

We have encountered scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is good to very good. Sometimes, the wrong information is given for fixing issues; need more specific expertise in areas. The account manager does not know everything.

Technical Support:

Technical support is good.

Which solution did I use previously and why did I switch?

At this employer, we did not previously use a different solution.

How was the initial setup?

I think they had difficulty with best practice soutions.

What about the implementation team?

An in-house team implemented it.

What was our ROI?

I believe it was well worth it based on the former HRIS.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing seems to be reasonable.

Which other solutions did I evaluate?

I do not know whether they evaluated other options.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Micole KayeSocial HR at a tech vendor with 1,001-5,000 employees

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Jun 9, 2017

Hi Dayna, thank you for sharing your experience with us. We're happy to hear your organization finds UltiPro valuable in so many ways. Have a great day!