UKG Reviews

• Payroll

It is a working program.

• Easier reporting

I have used it for two weeks.

We did encounter some deployment issues.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is 10/10.

Technical support is 10/10.

We did not previously use a different solution.

I did not participate in the setup.

A vendor team implemented it. I rate their level of expertise 8/10.

Before choosing this product, we did evaluate other options.

It was a very enlightening and productive experience.

Pending pay and retroactive pay are the most valuable features.

• Less manual entry

Time management and the screen showing punches

Not showing on the same page when you use all fields, even when you down size your screen

The only way to see all the fields is by making the screen smaller and it is not readable. We change depts., jobs, projects , HR depts. and Activity.

I have used it since November 2016.

We encountered many deployment issues. Our implementation team had no idea about healthcare and its complexity; would have been nice to have a team that understood healthcare.

We did not encounter any stability issues.

We did encounter some scalability issues with the setup of our home healthcare.

The implementation team was less than desirable.

Customer services for cases has been awesome!

Technical support is 8/10.

There was too much manual entry in the old system, and the HR and payroll systems were different.

Initial setup was complex because the team we have did not have healthcare experience.

An in-house team implemented it. I would not rate them even a one out of 10.

Determining ROI is not part of my job description.

Before choosing this product, we also evaluated Kronos.

Make sure your implementation team has experience with the industry they are setting up.

• Platform configuration
• Workflow

We have been able to put responsibility out to managers to manage their employee information instead of submitting forms.

• All pages should be configurable.
• Effective date should be available in audit for all transactions.
• Should be able to delete salary plans after worksheets have been deployed and partially submitted but not closed. There is no audit needed for a salary plan that is not closed.

I have used it for two years but the company has had it for 10.

As a longtime customer, we have suffered through the inadequacies of the Onboarding Classic module. There should be a way to expedite conversion at a customer's request.

We did encounter stability issues.

We did not really encounter scalability issues.

General cases sometimes languish for weeks without resolution; have had varying levels of success with different technical resources.

I previously used a different solution, but this company had Ultimate.

• Payroll

• SaaS upgrade
• GL

• Less IT needs for upgrades

I have used it since 2015.

We have encountered little deployment issues, here and there.

We have encountered little stability issues, here and there.

We have encountered little scalability issues, here and there.

Customer service is good.

Technical support is good.

We did not previously use a different solution.

A joint vendor and in-house team implemented it.

Pricing is high for a limited license.

Before choosing this product, we did evaluate other options, but I don't remember which ones.

• Self-service

It has helped with data entry and errors.

I would like to see better platform config and benefits admin.

I have used it for three years.

We encountered deployment issues with security.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is very good.

Technical support is very good.

We did not previously use a different solution.

Initial setup was complex.

An in-house team implemented it.

Before choosing this product, we did not evaluate other options.

We currently use onboarding, UTA and Core. Most valuable is the promised improvement in customer service (rapid response).

I would like to see better integration and less paper.

I have used it since the beginning.

We did not encounter any deployment issues; complex company and complex needs.

We did not encounter any stability issues.

We did encounter scalability issues.

Customer service is average most of the time.

Technical support is occasionally great; sometimes good.

We did not previously use a different solution.

An in-house team implemented it.

ROI is unknown.

• System administration
• BI reporting
• Onboarding
• ESS

At my current organization, we are just starting our implementation project. At my past companies, UltiPro has improved service delivery to employees, streamlined processes, improved efficiencies, and given time back to employees.

Global employee management features are limited. I would love to see the ability to add tables to store increments for supplemental life when using the age-graded rates setup.

I have used it for eight years.

Implementation in 2009-2010 was a bit bumpy due to changes with the UltiPro project team.

System stability is generally good and issues are typically addressed quickly.

We have not encountered any scalability issues up to this point.

Customer service is generally very good. Response times can be slower during peak times (i.e., open enrollment, year-end, etc.).

Technical support is very good.

An in-house team implemented it.

We are a new customer, still implementing. The implementing staff has been very friendly.

I am looking forward to the new workflows.

More explanations on the required spreadsheets for implementation; explanation of each field in the spreadsheet.

We are still in the implementation stages.  There are several spreadsheets that we use to upload info into ACT.  When we are having our info calls, they touch base on each of the columns and give examples of what that column represents or what you are looking for in this column.  But, when we go to enter this info in, it become a foreign language and we are left feeling frustrated.  We have to skip those columns and ask again what they are for.   It would be nice if when we go to fill out these fields that we could hover over the column header and read a description what you are wanting in that column.    Also, if 85% of your clients come from ADP, why not have a more customized spreadsheet for ADP rather than a generic spreadsheet?   We were discussing Data conversion and some of the columns came over on the ADP dump and some didn’t.  Making a spreadsheet for ADP would give you the option of saying at the top of the column that this comes over from ADP data conversion and not needed unless you want to change that info.  Honestly, why isn’t it assumed that everything in your current system is accurate?  I just adds confusion to the data conversion saying you can add this field and change it if it’s not accurate in your current system.

We are not using it yet, July 1.

We are still deploying it.

We previously used an older version of ADP.

Initial setup feels complex at the moment.

An in-house team is implementing it.

Before choosing this product, we did some demos.