UKG Reviews

The ability to get data in and out of Ulti is seamless and easy. This feature has helped us to integrate with legacy systems as well with systems not supported by HRIS.

We have been able to get finance data into our lawson system without us having to us the Lawson HR/Payroll product. We have also been able to run our physician contracts through BI and Ulti Documents. It has been a great time saver that keeps us from having to track down paper and to have to file them.

Documents upload and the way it is used for life events, it is too many steps to process. The documents go one place and the life event approval is in another place. Same as other situations that require documents.

Since 1996!

Not at all. We have moved from DOS to Windows as well as adding other companies on to the system as we have grown. We actually did a conversion from a mainframe system during 9-11 and we managed to get it all done remotely.

Not at all.

Not at all, we continue to add new companies all the time!

I have watched customer service grow over the years, as they have implemented the customer portal and the direct access to support.

Good, have been very responsive when needed, which is not to often.

Paper system to Dos ult, the other half of the company was on a mainframe system. We merged companies and did an RFI and determined that Ulti was the best solution for us.

lol..complex back in the DOS days, but easier as we went to Windows, asp, .net and now SaaS.

We used Ulti and they were awesome.

Makes sure you have the employee count correct, we use our database to store employees that we do not pay, so they are not included in our count.

We have evaluated HCM several times, first in 2000, then in 2007 then as recently as 2016. We have continued to show that Ulti has been the best choice for our organization.

This product continues to grow and improve, which you don't see that happen often with HCM companies. They also listen to their customers.

• Business Intelligence/Reporting
• User Interface and functionality
• Customizability

Added reporting efficiency. Made it easier to share data with external vendors including our IT department for better integration.

Time management functionality and integration could be improved.

1.5 Years

Implementation was a long bumpy process. UltiPro is very customizable which is great once you are implemented, but it makes it difficult to implement out of the box because a lot of work goes into making decisions about how the system will be set up.

No - UltiPro is very easy to update and add new features which is convenient for our growing business as well.

Our account manager is fantastic which makes our experience great. She is very knowledgable and helpful with the system.

I have not had much interaction with their technical support team as 9/10 times the system is working correctly. Overall I think they are helpful and competent.

We did - we switched because our other system was not customizable at all and we needed to customize our system. We also needed integration with other vendors which in some cases were not an option with our old solution.

It was complex. The implementation team keeps you on track and tells you what you need to do so there is a straightforward path, but implementing was a big task that took a lot of work to complete.

In house

UltiPro is generally a more costly solution but some of the solutions they have provided have definitely saved us time and effort which creates a solid ROI for us.

Yes - we looked at ADP and Paylocity.

I think this solution is excellent and very powerful. I would recommend that if you are not familiar, you consider using a consultant to help set it up. It may be more costly to use a consultant, but it will be a more efficient process and to optimize the solution for faster ROI.

Recruitment, on-boarding, open enrollment.

We went from tracking our recruiting on an excel spreadsheet to have a well-functioning, process-oriented recruiting program in place!

Rollout of new products/communication is sometimes problematic. For instance, we were told that we would go onto the new recruiting product almost two years ago and we are still waiting. 

5 years.

The core features enabling employee self-serve functions and automation of workflows have been extremely helpful in our organization's drive to become paperless. The reporting function is better than any other HRIS system I've seen or worked with

The reporting functionality specifically has provided our organization with real-time, customized data, allowing us to make data-driven decisions and build programs based on actual data.

Improvements in processes and being able to track our turnover statistics to assess the effectiveness of retention efforts and programs.

1.5 years

We had a few bumps in the road, which is to be expected with any large-scale implementation. From the employee perspective, it was largely seamless.

No.

No.

7 - during implementation I believe our consultants were over-worked, so while they were extremely knowledgeable, they were not always accessible. Post-implementation, customer service has been great.

Great if you know the right questions to ask.

We did not have a system prior to the Ultipro implementation.

It was complex and would have been nice to have more guidance. We didn't always know the right questions to ask, so we didn't always get the right information, but overall was pretty good.

In-house team.

It is expensive, but provides a lot of functionality and can meet most of our needs.

Yes, but it was prior to my joining the organization, so I'm not aware of the details.

We are new in implementation but I find the Business Intelligence Reporting to be a valuable part of the program.

It allows all business units to improve processes.

I would love to see a Text Box added to the Status page. When putting an employee on Leave of Absence, it would be great to have a place for notes!

6 months.

Yes, but I am not a part of the implementation team.

Not that I am aware of.

Not that I am aware of.

I have not had any contact with Customer Service yet.

I have not worked with Tech Support yet.

We used Workday.

I believe it was complex. The Team had a tight deadline and spent a large amount of their time pushing to hit these deadlines.

I believe they looked at Ceridian.

I am learning new aspects of the program every week and as new modules open I look forward to what this program will do for our business!

• BI

It has improved our reporting information. It has given us the ability to provide rapid information to our managers.

Recruiting and interfacing the information to payroll are areas with room for improvement.

I have used it for 10 years.

We have not encountered any deployment issues. The team we had were awesome.

We have not encountered any stability issues that I am aware off.

We have not encountered any scalability issues.

Customer service is great!

Most of the time technical support responds rapidly.

We did not previously use a different solution.

Initial setup was complex, but it was mostly because of our company's rules.

An in-house team implemented it.

The employee & manager self-service are very functional out of the box. The payroll gateway is very easy to work with & make corrections with.

We were able to move over to electronic pay statements & open enrollment, & drastically cut down on our paper & postage.

The tax corrections are a bit burdensome; you have to void & reissue payments.

This is an area that Ultimate has stated that they are working to improve in the next few releases, but the current process is very time-consuming.

One example is if we find out that an employee moved previously & we need to correct their state taxes, the only way to do this is to void all the payrolls that included entries going to the wrong state & re-enter all of the transactions as an adjustment moving the taxes to the correct code.

We had an issue during implementation where one of our work locations was setup with the wrong PA local taxes and it was not found for 3 pay days. In order to correct it, we had to void & manually re-enter every employee's payroll transactions for all 3 pay days & this took a few employees multiple days to reenter.

My hope is that this will be greatly improved with some of the upcoming releases, but right now it is my least favorite thing about UltiPro.

I have used it for eight months.

We encountered nothing out of the ordinary for an implementation.

We have not encountered any stability issues; it has had very high availability.

We have not encountered any scalability issues so far.

Customer service is very good. All the representatives are very friendly, but sometimes it can take a while to get an actual answer to the question you are asking.

Technical support is good, very pleasant to work with.

We used Oracle HCM & I found it very difficult to work with & very difficult to get responses from support; not user friendly to navigate either.

Initial setup was fairly straightforward. It would have been helpful if we would have had more time to implement & get a better understanding on how all the different parts affected each other.

We implemented using Ultimate implementation services.

No real ROI; we had to implement a new system.

Make sure you have a good understanding of your minimum counts so you will not end up paying for employees you do not have; can also set up non-employees with a lower level license cost.

Before choosing, we also evaluated Oracle Fusion, PDS, Workday, and Kronos.

There is a lot of functionality available out of the box with minimum configuration if your business will support rolling it out.

We are a relatively new user so we are still learning the product. I have found the compensation management module to be very valuable and time saving. It eliminates a great deal of manual work and helps us stay within our budget. In addition, it helps as we integrate our pay ranges into the tool and provides guidance on how to administer based on range position and performance scores.

A great deal of manual work has been eliminated and it gives us more time to review data vs. enter it.

Our biggest concern was the implementation. Having no person on site to help us through integration was a big negative. The online training, though very nice, is very hard to follow and retain because the trainers assume you know how the system works. For me, the training became an exercise of the trainers telling us to click here and click there, and I did not retain a thing. I need more personal one-on-one time to configure the system to our needs and have a better understanding of how to work the system by the time we launched. I felt behind the 8 ball after implementation.

I have used it for three months.

See the comments related to room for improvement. We did encounter deployment issues... The lack of a person on site was a huge negative. A bit more hand-holding for the $80,000 implementation fee would have been of much more value to me.

We have not yet encountered any stability issues.

We have not yet encountered any scalability issues... too soon to tell.

Customer service is 4/10. We have already asked for a new account manager after only three months.

Our old system was way too limited for what we needed. It was a solution for 100 employees or less and we outgrew it years ago.

Initial setup was not complex, but it was more difficult than it needed to be due to not having more of a personal touch.

An in-house team implemented it.

It is too soon to tell about ROI.

Before choosing we also evaluated SyncHR and ADP.