UKG Reviews

I like the ease of use with the system and the integration between HRIS and payroll.

We have one system of record for the domestic employees.

Export of time takes too much time; would like to be able to push through some changes once we open payroll; would like to "undo" an import after submit and calc without having to start over from the start; benefits feeds; negative deduction refunds without earnings and improved communication from Ulti to tax filing.

I have used it for 1 1/2 years The company has used it for 2+ years.

I wasn't employed at the time it was deployed.

We have encountered stability issues on occasion.

We did encounter scalability issues.

Customer service depends on the time of year; sometimes a 9/10 and other times, a 5/10.

When a technical need arises, if you get directly to the technical team, they are fabulous!

We previously used ADP. We switched because it was an older system and we needed the ability to do more.

I was not employed at the time it was set up.

I'm not sure whether a vendor team on an in-house one implemented it.

• Hands-on classes

It will save me tremendous time in creating BI reports and ultimately usable output.

This was my first time attending the convention and I was a little dismayed to find out that on the first day of registering that I could only sign up for one hands-on class. I understand the concept of making sure the classes don't fill up before everyone has a chance to sign up but even when the registration opened up for a 2nd round, the classes that I would have liked to enroll in were no longer available.

I'd have to look back at the length of time that was allotted for the hands-on classes, but an added 15 to 30 minutes would have been nice. I understand though that you are trying to fit them in the flow of the entire event so people can attend other sessions. But for me, I would have taken a hands-on class each morning and each afternoon if one had been available.

Perhaps next year I can do better at scheduling myself and just be a stand-by at the door in case there are any "no shows".

The entire event was really beneficial to me and I look forward to attending again.

I have used it for less than two years.

Customer service is excellent.

Technical support is excellent.

The payroll processing and BI are the most valuable features.

We've had custom reports built through BI that has helped with our labor costing.

The current retro pay feature doesn't work with our setup; more custom fields that we can tailor to our business needs.

Our company doesn’t follow an 8 hour schedule. We work 7.5 hours Monday-Thursday, and 7.0 hours on Fridays. The current feature doesn’t work with that setup. UltiPro, as I’ve been advised has the same number of hours on each work day (so our 37.0 hour week, would equate to approximately 7.4 work days – you cannot setup your daily hours differently)

The other comment about custom fields – this would be helpful because we use the “Other company info” tab in UltiPro and have our managers input their salary increase recommendation amount. This really doesn’t belong there but without the compensation management module, we don’t have another place to have our managers put that data. Also, the education portion of UltiPro doesn’t have certain fields to record class name, grade, cost, etc. so it’s all put in the notes section and isn’t really reportable. These are just two small examples.

I have used it for six years.

Customer service is great!

Technical support is great.

We did not previously use a different solution.

I wasn't with the company at the time of initial setup.

I'm not sure whether a vendor team or an in-house one implemented it.

The ROI is good.

• Tutorials

It has helped with keeping track of employees time sheets, wage garnishments, and 401(k) deferrals.

• Tax services with W-2s and 1095Cs

I have used it since 2015. I use Payroll Gateway.

We did encounter deployment issues. This was out first year using the printing services, and our W-2s were done incorrectly for three of our states. When the W-2Cs were redone, instead of sending to them to us printed out, they contacted us a day before payroll was to be run; stated 2851 copies to be printed by us and sorted and passed out ourselves; and never once offered to refund our money we paid for the services they proved they screwed up on.

The second year we have paid for the 1095Cs and we get errors every time for name discrepancies, but do not seem to get it with our W-2. Why is it not caught before the 1095Cs are filed? It is the only thing I'm unhappy about.

We did encounter stability issues. We got a new acct manager and not happy with him.

We did encounter scalability issues.

Customer service is 5/10.

Technical support is 8/10.

We did not previously use a different solution.

Initial setup was complex.

Before Ultipro, we previously used ADP and they never had this kind of issues with our W-2; we did them in-house.

• Trainings

The more we learn, the better we can roll out new features.

Simplify steps to execute functions.

I have used it for eight months.

We did encounter deployment issues with the vendor setting up the core.

We did encounter stability issues.

I'm not sure whether we have encountered any scalability issues.

Customer service is excellent.

Technical support is excellent.

We previously used a CBIZ legacy system. We switched because Ultipro was the best solution to help our growth.

Initial setup was too complex; an outside vendor set up the core.

On a scale from 1-10, I'd rate HRarchitect a 3.

I'm not sure about ROI at this time; I'd say we are still in the negative at this point.

Before choosing this product, we also evaluated ADP and Paycor.

• Administration

• Interfacing to other products

I have used it for two years.

• Too many updates

Customer service is good.

Technical support is good.

We previously used Oracle.

Not using all the features.

• Information available to employees.
• Ease of processing payroll.

Getting employees to access their pay stub and general information.

Inactivates DD when employees leave for a short period. With our business, we hire, terminate, and rehire employees on a regular basis.

When I terminate employees, I do not check the “inactivate dd” box. However, on quite a few occasions, the DD is inactivated.

I have used it for four years.

There were a few glitches but otherwise, deployment was pretty smooth.

Customer service is a nine out of 10 - now that we have a good account manager; have gone thru many in the past and finally got a really good one.

Technical support is an eight out of 10.

We previously used a different solution and switched to have both an HR and payroll system that worked together.

Initial setup was complex.

A vendor team implemented it.

• Time management
• Schedule request (PTO)

It will give our employees a real-time answer as to how much time they have for vacation, personal days off, etc.

The thing which sours my company's experience with UltiPro is the customer experience; being promised items to find out it cannot be delivered at all. I am not the administrator for our HRIS program, but the admins for our UltiPro HRIS program have been promised various things throughout our drawn out eight month delay in launching our go-live date of Phase I of the UltiPro program. For example, we were promised that the UltiPro system will be able to “read” the schedules for our employees, so they won’t have to manually go into ‘Advanced Options’ to delete their normal days off when entering a PTO. We were told that, trained our staff on it, and then realized that the information given to us was untrue.

We are just about to launch in mid-April, 2017; have been with UltiPro since the beginning of 2016.

We have encountered deployment issues:

• Eight-month delay of implementation
• Items given back to us without any checks, balances and testing

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is not great; responsive in a timely manner but have not lived up to promises, and gives back items that have not been quality checked or tested and my staff ends up doing it instead.

Technical support is OK.

We did previously used ADP; cannot compare.

Initial setup was complex, with things we were promised not being able to implement when doing parallel testing; lots of last-minute curve balls being thrown at us.

An in-house team implemented it.

I'm not sure about ROI.

Better customer service is required, especially for mid-level market roll out in Canada.