UKG Reviews

The support is great.

Now that we have cleaned up our data, the reports are much more accurate. I find the reports to be great.

Change how the drop boxes work so you can do them faster.

The company has used it since 1999. I have used it since 2014.

I wasn't involved with deployment.

We have not encountered any stability issues. The product is very stable.

We have not encountered any scalability issues.

Customer service is very good.

Technical support is very good.

We did not previously use a different solution.

I wasn't involved in the initial setup.

I wasn't involved in the implementation.

I wasn't involved in determining ROI.

Pricing and licensing are about normal for these services.

I wasn't involved in the evaluation process.

• Reporting

UltiPro has allowed me to provide management with meaningful and informative reporting.

Viewing deductions: We should be able to do so without having to act as if we are going to edit the deduction first in order to move forward.

I have used it for 10 years (three companies).

We encountered some minor deployment issues with tax balancing, but nothing that delayed the "go live".

Not enough for it to be an issue.

We have not encountered any scalability issues.

Customer service is hit or miss. Some of the growth has caused a decline in the level of customer service that I have previously enjoyed.

Tech support are very knowledgeable. I am satisfied with the level of support.

We did not previously use a different solution.

I have been through two implementations and I would have to say that initial setup has improved and is more straightforward now.

An in-house team implemented it.

In addition to the value level of reports, we have seen increased productivity, and thanks to the accuracy of timekeeping, we have also seen a reduction in the cost of labor.

Package as much together from the start. Determine licensing needs before going live.

Before choosing this product, we also evaluated ADP and Workday.

• BI
• Payroll
• UTM

With UTM, we have saved so much labor hours by reducing the manual data entry into Excel and then to import into payroll batches.

UTM use has reduced paycheck errors by almost 99.9%.

The UTM option to have the option to allow a supervisor to approve only the hours worked in their department when an employee has worked in multiple jobs.

My suggestion to have the option in UTM to allow supervisors to approve only the shifts that an employee had worked for his/her own department when this employee had transferred hours (shift) to another department.

And to allow the supervisor for the department where the hours were transferred to be able to approve those transferred hours only.

Example: Employee #003894 has hours worked at her own Dept. 67 and also worked hours in Dept. 53.

Currently, at the end of the period, if a supervisor in Dept. 67 is the first one to approve the timesheet, then supervisor in Dept. 53 is not able to approve the hours transferred to his department.

The same happens if a supervisor in Dept. 53 approves a time sheet first, then the supervisor in Dept. 67 is not able to approve his own hours.

Since supervisors complain when they are not able to approve hours because the time sheet was already approved by the other supervisor.

I have used it since May 2014.

We have encountered a few deployment issues, but they have been solved.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 100% based on my own experience interacting with critical issues, to tax services, UTM and BI.

Technical support is 99% (just to leave some room for improvement).

We previously used just the manual paper time sheet. We switched to save time, save labor in payroll and increase accuracy.

Since it was my first time with UTM, but with previous experience using Core HR Payroll, the setup and learning was not that difficult.

An in-house team implemented it.

I do not have a specific amount for ROI, but I am sure it has been worth every penny to our company.

Consider the your needs and the pricing.

I became involved after implementation.

The payroll and time management features are the most valuable.

Employees love to see their paychecks as soon as payroll has processed.

Some reports are not accurate.

I have used it for two years.

We have encountered deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 10/10.

Technical support is 10/10.

We previously used a different solution. We switched because it did not have any report writing capabilities.

Initial setup was straightforward and complex.

I'm not sure about ROI.

I don't advise others about pricing and licensing.

Before choosing this product, we did not evaluate other options.

Although it is vastly different from its earlier siblings, its organization of work places is now much easier since you can cluster everything on one central page. Being a lover of the clock world especially, I can now open WDM and have the setup of clocks together; no paging back anymore. I can keep them both open at once; a huge time saver.

Absolutely; being able to store punches for a long period of time and to be able to restore punches simply on a new system saved so much time!

I still would prefer better paging in all screens; I do not like having to select something at the bottom of a screen, then paging back to the top to pick your action.

I have used Kronos since 2002.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have encountered scalability issues. Only 10 clock transactions are allowed to run at once; not the best for installing 300+ global clocks.

Customer service is good.

Technical support is good.

We switched because Kronos is the product that can shape shift the most to adhere to company standards.

The initial setup was straightforward. There are several defaults you can take in the initial stages to let customers grow into the system easily.

An in-house with a vendor consult board implemented it. Their level of expertise was perfect.

Benefits administration.

Creating paperless enrollment and life events with document uploads.

Better coordination between document uploads and the life events/open enrollment session.

As a Benefits Administrator, my staff approves life events as entered by employees in Employee Self Serve. For every life event, however, there will always be documentation that must support the life event prior to its approval. Once a Benefits admin reviews a life event request and thus needs to review the uploaded supporting documentation, there is no link from the life event to the employee’s documents tab. Currently, the benefits admin must minimize the life event screen, go to Administration tab, My Employees tab and then search on the specific employee. Once the employee is up, then go to that employee’s Documents tab and click on the individual documents for the supporting documentation. Once the Benefits Admin is satisfied that the documentation is sufficient, they then go back to the life events tab for the employee and click Approve. Now, in order to continue approving life events, the Benefits Admin, now needs to go back to Administration, Life Events SetUp since the last screen was Administration, My Employees. It would be very helpful if on the Benefits Admin view of the Life Event (Pending Approval) had a direct link to that employee’s Documents tab so that any documents could be viewed without a lot of clicks to other tabs that then remove the Benefits admin from Life Events.

We have been using this solution for nineteen years.

The solution was deployed before I started at the company.

N/A

N/A

Customer service is excellent.

Technical support is excellent. We filter technical support through our HRIS.

We did not use a previous solution.

N/A

N/A (1996)

N/A

That does not come from my office.

N/A (1996)

They need to enhance the benefits experience and make the sessions more configurable to the employer.

Online PTO requests.

It eliminates paper PTO forms and saves us time and paper.

The feature needs to be able to differentiate weekdays from weekends when calculating the PTO hours when requesting PTO days.

We have been using this solution for one year.

I did not encounter any issues with deployment.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

I would give technical support a rating of 7/10.

We used ADP and the customer service was bad.

The initial setup was somewhat complex.

We did the implementation in-house.

We evaluated Paychex and others.

We made the right decision to switch to Ultimate Software.

The UTM module has proven to be the most valuable solution within my organization.

Prior to the UTM module, there was an inaccuracy in FLSA compliance with the way we were processing overtime. Now we are 100% accurate.

Tax filing and quarter/year end process.

We have been using this solution for eight months.

We had issues with deployment. Opening balances were not loaded correctly.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

Customer service is a hit or miss, so I would give it a rating of 6/10.

I would give technical support a rating of 6/10.

We did not use a previous solution.

From my perspective, the setup was complex. There wasn't much insight on what needed to be done.

It was done through a vendor. I would give them a rating of -10/10. This was an awful experience.

We evaluated Workday, Ceridian, and ADP.

After all the kinks are worked out, this is a good product.