UKG Reviews

• BI
• Platform configuration

• Gives us data to analyze
• Flexibility for our needs

LMS integration in Career Development needs to improve.

I have used it for seven years.

We have encountered deployment issues. The setup was not with best practices and we lacked the macro knowledge to know what would have been optimal.

We have encountered minimal stability issues.

We have not encountered any scalability issues.

The level of customer service is high; professional, friendly, and efficient.

Technical support is good; getting the right person sometimes is an issue.

We previously used an ADP solution that was not web based. Portal and recruitment were our reasons for switching.

Initial setup was complex due to our multitude of locations, service types and union. There have been dramatic changes in how implementation is now done.

Initial setup of recruitment and onboarding were straightforward and flawless.

An Ultipro team implemented it.

Onboarding was done by a vendor and their expertise was excellent.

• Improvement of processes
• Reduction in man hours to complete tasks
• Employee engagement

BI is great and licensing meets our needs; as a non-profit, the pricing is steep and constantly needs to be defended.

Before choosing this product, we also evaluated ICIMS and ADP.

Ultimate is quite innovative and in recent years; seem to be looking for products that are far beyond CORE.

Core, Benefits, UTM, Business Intelligence and Payroll.

Saved thousand of trees and cut down the turnaround time to get things done. Also, we are leveraging technology to work smarter not harder and providing a product to staff that is not intimidating and user friendly.

Copying capability for Open Enrollment Sessions / Life Events, provide more expression writing courses for, resources, quick tours, delivered reports and BI. Also, create on demand options for popular BI courses. These are are "use or lose it" knowledge courses where I am constantly looking for a quick resource in the learning center.

Over 3 years.

Benefits, deductions, and payroll set up issues have hampered the success of deployment. As a result, the software has a poor reputation within organization.

Yes, due to frequent updates to the firewall and network.

No.

8/10...Love Sudha in BI support.

5 sometimes, 10 other times. It all depends on the module you need support in.

No.

About to implement recruiting...I'll update you prior to year end for 2017.

Vendor team.

Don't get cheap when shopping for the best product for your company. You'll spend more later compensating and cleaning up the system to get it where you want it to be. Invest in purchasing a sandbox for testing.

ADP.

LOVE UltiPro!

The HR data and BI are the most valuable features.

We are becoming more paperless and efficient/effective with processing. The ability for us to develop several reports for various business purposes and automate them save a lot of time for everyone.

The are testing/developing a new time and attendance system that is very clean looking, easy to use and will be a huge asset to their overall offerings.

They continuously seek to add new features and capabilities. The listen to customers and partner very well with us to deliver what we need and offer new tools.

We have challenges with some transactions like voids and reissues and part of it is due to us wanting to use the original date of issue. This becomes problematic after month and quarter closes.

The back office doesn’t have the detailed security that allows various roles in to handle certain functions but my understanding is that eventually will be on the web. This is not a big enough issue for anyone to not use UltiPro!

Went live in October 2016. We use the Enterprise edition.

We encountered deployment issues; opening balances... corrections not handled right but the leadership at Ultimate Software stepped in to ensure we got the support needed to make the corrections. It is important to have a strong and knowledgeable activation team.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 8/10, post-going live.

Technical support is 8/10.

We previously used a different solution. We switched because it could not meet our needs as a business and wasn't flexible enough.

Initial setup was complex. Many times, it felt like it was a do-it-yourself implementation. This goes back to setting clear expectations from the beginning and ensuring the correct people are on the activation team and internal team. Some of our challenges were on both sides.

We implemented it through Ultimate's team.

We realize ROI through data integrity, efficiency and effectiveness.

Be specific and get it in writing.

Before choosing this product, we also evaluated ADP, Oracle, and Workday.

I am looking forward to better integrations and having it more streamlined.

• BI

• Event reporting

• Recruiting
• UTM

I have used it for five years.

We have not encountered any deployment issues.

We have encountered stability issues.

We have not encountered any scalability issues.

Customer service is poor.

Technical support is poor.

I previously used Lawson. I switched because I changed companies.

Initial setup was complex; not enough consulting on best practices.

An in-house team implemented it.

• Cost per license

Before choosing this product, we also evaluated Kronos and ADP.

UTA assists our plants with keeping time and making sure our employees get paid timely and accurately. With competition out there for our employees, this is of high importance so we retain them and they don't talk Unions.

With the time and attendance report our supervisors can easily see who is in the building and who is not. This can be dumped into excel for easy tracking.

We would love to see more mobile options. But, it sounds like this is coming within the next 6 months.

Our company went live a year ago...but I just started with them in January.

Our deployment had a lot of issues...but with my few months at the company, I am finding these are self inflicted. They didn't have an HRIS specialist and so every plant kinda picked and chose how they wanted the system to look. Making it a mess and full of junk. We are working on standardizing now and this will improve how the system performs for us.

Not that I know of.

Not that I know of

The customer service is amazing. I came from a system that was difficult to get ahold of people and difficult to get answers. I've only been working with Ulti for 2 months and everyone has been so helpful and patient as I am learning the system.

10 - Very attentive

I came from Workday....I changed because I changed companies.

I wasn't a part of the initial set up.

We used Sability

I find the easy-to-use administrator interface very valuable in training and orientation of new payroll associates. We have leveraged the Business Intelligence module highly and find it the best reporting solution available.

We have been able to automate away from paper forms and integrate the hiring and time management functions into our core electronic system.

I would like to see more standard integrations available with UltiPro in external vendors, and I would like the look and feel of UltiPro's time management to get a facelift.

Ultipro does not have preconfigured integrations with our external vendors for our health insurance, 401(k), or stock program to name a few. This requires us to build reports in their business intelligence module, manipulate the data to get it in the approved format, and manually import the date into a secure vendor site. As we use large providers for all of our interactions I am surprised UltiPro has not done work to standardize this as a service to its customers.

UltiPro’s time management system originally a separate system that they have incorporated into their core deck of products. As such it has a different look and feel that is not easy to get used to.

Also, the navigation and report writing functions require different logical steps that can be confusing to new users. I would like to see them incorporate the UTM function into their core system more.

I have used it for 5+ years.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

I rate the level of customer service moderate to high. The core customer service is good; however, the tax relations department can be difficult to get in contact with.

I rate the level of technical support as high.

We previously used ADP and we switched for pricing and stability issues.

The initial setup was straightforward.

A vendor team and in-house combination implemented it, and the vendor team was great to work with.

The most valuable features of Ultipro for our organization are onboarding, salary planning, and reporting.

We have been able to move to a paperless onboarding process for new employees. We have also been able to automate our compensation increase process, moving away from sending Excel spreadsheets back and forth between HR and managers. Now, managers are able to enter the data once via Ultipro's salary planning, and workflow the review and completion process through to HR for final approval and acceptance into payroll; no more double-, sometimes, triple-keying of the same data.

We have used Ultipro for 18 months.

Our activation went extremely well, especially considering we were on a very tight timeline.

We have experienced no issues with stability.

We have not encountered any issues with scalability at this point in time.

On a scale of 1-10, I would give customer service a 7. Ultimate has an 800 number, but prefer customers use their case system. The resources are knowledgeable; however, historically responsiveness to created cases has been a challenge. We have seen improvement since year end, and are hopeful for continued improvement in time to response.

Technical resources are very knowledgeable.

We switched from our previous solution due to scalability, lack of reporting, and end-user ease of use and experience.

Our initial setup was straightforward. We had a project plan, with detailed deliverables; each member of the team knew what was expected and when. Any issues that occurred along the way were addressed and resolved in a timely manner.

Implemented with our in-house team.

We evaluated ADP and Paycom.

We are very pleased with the Ultimate partnership! While no solution can do everything, Ultimate works very hard to help us find solutions to our business requirements and needs.

The integrated business intelligence tool (IBM Cognos) is by far the absolute best reporting tool I have ever used in my 15 years of being in HR. The tasks that can be accomplished in Report Studio, plus the delivered reports that Ultimate has already put together, can allow any user, HR or otherwise, to make an instant impact.

Ultimate Software also provides organizations with the ability to make a positive impact from the very beginning of the employee life cycle. From recruiting and onboarding, employee self-service and benefits enrollment, performance management and career development, organizations can create a meaningful employee experience that will last throughout their career.

The UltiPro application will also work to create efficiencies that will make any-size HR department the hero of the organization.

The UltiPro application's configurability allowed us to create a more impactful and meaningful performance review process, allowing us to align competencies with the company's core values, as well as each individual position.

The built-in alerts, plus the alerts that we have put together, have worked to help us achieve a completion rate for our performance reviews that we've never seen previously.

The Time Management module currently lacks the same look and feel of the UltiPro application and the other modules that Ultimate provides its clients. While the functionality is there, and it gets the job done, it is the only area that I feel needs to be improved.

We have been live on the UltiPro application since 10/1/2015.

We have not encountered any deployment issues. In fact, we had possibly one of the most successful activations that I have ever been through putting an HR/payroll system in place. Our activation consultant went above and beyond to ensure our activation went as smooth as possible. She shared reports with us that assisted immensely with running dual payrolls and comparing one payroll to the other.

No issues with stability or reliability.

No issues with scalability. In fact, we've grown by approximately 100+ employees since we first went live on the application and we've not run into any issues with the growth or expansion.

Customer service is excellent! Outstanding! Exceptional!

The support channels that every client has access to are probably the most powerful assets that clients have when partnering with Ultimate. First, after activation, every client is assigned an Account Manager (AM). This person is intimately knowledgeable about your application and all cases get routed through this person. In addition to your AM, clients have consultants related to the other modules they may have, including Time Management, Talent Management, Business Intelligence, ACA tracking, payment services (taxes & garnishments) and also accounts payable. Clients also have a Customer Success Manager, who will work as your advocate from the support side of the business, as well as an Executive Relationship Manager, that will work as your advocate from the strategic side of the business. For the times that creating a case is just not timely enough, clients have access to the Rapid Response line. For those situations when you need a resolution quickly and need assistance with something, Rapid Response is available to you as well.

The entire support group works as your partner, not as your vendor. You are a name to them, not a company ID, not a PSID or whatever the other HCMs classify you as. To Ultimate Software, I am Jack Klott, from Independent Bank.

Technical support is excellent! Outstanding! Exceptional!

Whenever I do have to call the Rapid Response line, I don't have to worry that the person on the other line may not know my version, or may not know my setup or may not know about the module that I am asking about. When I create a case, either with my AM or through Rapid Response, I am confident that the case will be reviewed and a solution will be presented in a timely manner.

The previous solution we were using did not fit with the goals and values that we felt would be necessary for us to grow as an organization. We wanted to align with a company that matched with our beliefs and would allow for us to configure a system that worked for us, not a system that we had to work around.

Ultimate has the activation process down to a science. From the time we had our first call with the activation team, they said we should expect about a 90 day (+/-) time frame. We went live in 93 days. And we not only activated the Core HR, payroll and time management, we also activated the recruiting module, benefits admin and performance management modules all within roughly that same time frame.

We activated in-house. Additionally, we experienced turnover within our staff during activation. We never missed a beat thanks to the process that Ultimate has in place for activation.

We've not had a true measure of ROI; however, we have measured the time savings between our previous payroll provider and Ultimate. Through our go live date of 10/2015 and 12/31/2016, we have seen a savings of approximately 16 hours in payroll processing time. For a payroll staff of 1 full-time payroll specialist, this is huge for us because it allows for her to complete other tasks that were otherwise needing to be completed by other HR staff that already had little to no capacity.

At the end of the day, most HR/payroll applications are pretty much the same. Each system is going to have its quirks and each system is going to have it's strong points. However, no HCM you partner with is going to match the support you receive from Ultimate. If pricing is the only thing standing between you and partnering with Ultimate, work with your Sales partner. Tell them that the pricing is a concern. They will work with you as much as possible. But again, the value added from the Ultimate Software support model will always pay dividends.

During our evaluation, we looked at Workday, Ceridian Dayforce, Paycor, ADP Workforce Now and Paycom.

Stop waiting on hold and partner with a company that values you as a client and as an organization.