UKG Reviews

The most valuable element is the benefits feature.

The improvement to our organization is less paper.

They need to be able to duplicate current benefits for each year!!!

We have been using this solution for two years.

There was poor implementation support form Ultimate.

We have stability issues on occasion.

I did not encounter any issues with scalability.

Customer service is awful.

Technical support is awful. I had to purchase consulting services for the most basic support.

We did not have a previous solution.

I was not there for the setup. However, according to legend, a payroll administrator was accountable for the implementation. I am still digging out.

We implemented the solution in-house, with no expertise.

Keep a budget for consulting and training because of the poor quality of support from Ultimate.

We did not evaluate other options.

Fix your customer support. Offer other training options. A twelve-year old might like YouTube videos, but it is not effective for everyone.

We just love everything we are using. We are excited to take what we have learned and implement new areas that will help our managers and employees.

Our performance review process is probably the best example. We have gone form 1200 employees processing paper reviews to having everything being online and at our finger tips.

The area of improvement is probably in the area of benefits. Maybe we are not set up correctly. It seems like we have to make a lot of corrections.

We went live in July, 2014.

We did have deployment issues. We had employees that were not assigned to the correct states and we are still doing W-2 corrections.

We do not encounter stability issues very often.

I did not encounter any issues with scalability.

I would give customer service a rating of 6/10. Our rep does not seem to know very much.

Technical support is good.

We used ABRA. It was not employee friendly.

The setup was pretty straightforward.

We implemented the software in-house.

It may seem pricey, but isn't in the long run for what you get.

We evaluated ABRA.

Go for it!

I have found UTM and the Payroll Gateway to be fairly easy to use. The BI reports are very easy to use and valuable.

One improvement is having everything in one application versus having to log in to multiple applications.

I would like to see a faster time frame to resolve issues.

We started with Ultimate in January, 2017.

I did not encounter any issues with deployment.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

Customer service is good once you are actually able to speak with someone.

Technical support is good.

There was no previous solution.

The setup was somewhat complex. There seemed to have been a few bumps in the road to get things set up in the correct way.

We implemented the solution through a vendor team and their expertise was very good.

HR Core, BI, and Time Management (UTM).

Provides timely reports though BI!

Time management.

We have used this solution for almost two years.

There were issues with deployment. It was poorly launched due to a lack of personnel on our part.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

I would rate customer service as above average.

I would rate technical support as above average.

We evaluated Paylocity. We switched due to the implementation

I was not with the company at that time.

I was not with the company at that time.

• Being able to calculate and immediately see results in the payroll gateway

It is a huge timesaver and having all our info in the same platform is fantastic.

I would like to see more consideration in the web to sports teams' payroll.

Currently in Ultipro Web, there is no place to enter contract information that will then feed other areas for the employee such as job history or pay.

Also, the field “No. of Games” doesn’t display in Pay Data Entry in web, so even if I import the game information into Web while I’m processing payroll, I still have to log into Back Office in order to make adjustments.

Also, the expression for BDUES doesn’t work. It should be $80 per duty day, which normally is either 15 or 16 days per pay period but the expression doesn’t work, so I import that information from a spreadsheet also.

Apportioning days per state for state withholding (not SUI) is also a challenge. I frequently have to override that information in pay data entry.

I have used it for seven years.

We have encountered deployment issues, but partly due to lack of experience with the implementation specialist.

We have never encountered any stability issues.

We have not encountered any scalability issues.

Customer service is excellent from the account manager; not so great from UTA.

Technical support is very good.

We previously used ADP. We switched because of the lack of flexibility, the mainframe processing, and the constant need to upgrade to new platforms.

Initial setup was complex due to having to clean up data and convert it to Ultipro's format.

An in-house team implemented it.

Make sure you really investigate all the licenses you'll need to be efficient.

Before choosing this product, we also evaluated Workday, ADP Workforce, SAP, Kronos, and Oracle.

Just understand the difference between a payroll service bureau and a software company that services payroll.

• Open enrollment

I have used it for five years.

We have not encountered any deployment issues.

We have encountered some stability issues with employee signon.

• UTLM great
• Core needs improvement
• Payment services not good at all

Technical support is 4/10.

We previously used ADP. We switched because it is better than their system.

A team from Wise Consulting implemented it.

It is expensive but for the most part worth it.

Before choosing this product, we also evaluated ADP and Paychex.

It is valuable to have the employee information starting with them applying for a position prior to hire. It is easy to set up a new hire since all the info is there. It is also great that employees can edit their information and their performance reviews are all in one system.

We haven't had performance integrated with our last software company. So, this feature has improved the performance management process.

I think customer support needs improved. Some of my cases are not touched for several days.

I have used it for three years.

Customer service is fair.

There have been times that I created a case, a few days go by and I hear nothing. So, I add a note to the case asking if anyone was working on my issue. Then a few more days go by and I still do not hear anything (my case is still logged as new case). I add another comment. Still nothing. Then I follow up again with another note. There have been times that it took almost 2 weeks before someone opened my case to look at it.

Technical support is good.

We previously used a different solution. We switched because upper management wanted a different system.

Initial setup was very complex.

A vendor team implemented it.

Core and payroll are the most valuable features.

We can print reports.

• UTM

I have used it for 2.5 years.

We have encountered deployment issues; implementation was not a great experience.

We encountered stability issues with UTM; still is not working properly.

We have not encountered any scalability issues.

Everyone is very polite and courteous. At times, we do not get items resolved for months. Rapid response is not rapid. We have been on hold at times for one hour.

Technical support is great; not many issues with technical support other than UTM.

We previously used ADP. We moved to have one single sign-on and ease use of product for users.

Initial setup was complex. Too many times, you need to recheck items; sent information over and had to redo the same spreadsheets.

An in-house team implemented it.

I'm not sure about ROI.

Ultimate is a great product but I advise hiring a third-party vendor to assist.

Before choosing this product, we also evaluated Ceridian.

Ultimate is a great product if we can get everything to work.