UKG Reviews

Time and attendance are the most valuable features.

It went from being a manual operation to an electronic one.

The submit button sometimes does not work and the timesheet stays in the "In Progress" mode. This means the employee has to be told that their timesheet was not submitted and they need to resubmit.

I have used it since 2005.

We did encounter deployment issues, but the UltiPeeps helped us.

We sometimes encounter stability issues.

We have encountered scalability issues, and IT has had to get involved to help with our settings.

Customer service is very good.

Technical support is very good.

We previously used ADP. We switched because they forgot about client service.

Initial setup was complex and we were frustrated because it was so different than the environment from where we came.

A vendor team implemented it; they were very good.

The ROI is priceless.

Pricing and licensing is reasonable.

Before choosing this product, we also evaluated Ceredian.

We are contacted on a regular basis by other vendors and we always tell them that we are totally satisfied with our current solution. I cannot say anything that would be a better recommendation than this!!

• Cognos
• Benefits management
• Workflows

• Using to eliminate spreadsheets
• Creating reports to help us manage data on a timely basis

• Compensation management

I have used it for eight years.

We encountered a few deployment issues, but not many. Some modules or features that we have added have been a bit of an issue, like open enrollment.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Most of the time, customer service is very good.

Payment services continues to be our biggest area of concern.

Technical support is excellent.

We previously used a different solution. We switched because of integration with HR, multi-state and scalability, along with the cost.

Initial setup was straightforward.

An in-house team implemented it.

I don't know what the ROI is.

Pricing is much better than what we were paying before, especially for multi-state. Also, doing multi-year committments helps to reduce costs.

Before choosing this product, we also evaluated ADP and Paychex.

I would love to see more flexibility in many of the tools so that Ulti becomes our tool of choice.

Talent Management and Business Intelligence are the most valuable features.

We have gone to a paperless orientation.

One area with room for improvement is having communication on all the different aspects UltiPro has to offer and how it will improve our organization. A big problem has been "you don't know what you don't know" and we find out really useful information by accident and once we've ran into a problem.

I have used it for five months.

Customer service is hit or miss. We keep being told that Ulti wants to provide top-notch customer service, but it's not being delivered when you have to wait days, weeks, or even months to get issues worked on/resolved.

Depends on what type of technical support we need and what subject area it is in. Sometimes, it takes a while to get the support we need and have a frustration period having to wait.

We previously used a different solution. We switched because it was not capable of doing the things we needed for our organization.

Initial setup was complex. Our implementation manager did not take the time to really learn the ins and outs of our organization, and therefore did not help us do the best setup we could have had. We also received a lot of generic emails that we found out later did not apply to us, and therefore we were frustrated trying to do work that didn't need to be done. We have found that a lot of setup has needed to be corrected when putting in cases for problems that have been arising.

An in-house team implemented it.

Before choosing, we vetted many systems.

All of the features are valuable.

We have been with Ultipro for 10 years; love it!

• BI reports

I have used it for 10 years.

We did not encounter any critical deployment issues.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is great.

Technical support is great.

We previously used ADP. We switched because ADP had crappy reports.

Initial setup went OK.

We had a team implement it; the majority was done by our IT person.

This product was chosen for us by our IT dept.

It is a great product.

• Payroll: make up pay for tipped employees

• Adequately paying

• PTO accruals

I have used it for four years.

We did not encounter any deployment issues.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is great.

Technical support needs improvement.

We did not previously use a different solution.

Research based on industry and employee count.

Before choosing this product, we also evaluated ADP.

• Payroll

• Reliable

• Customer cases when we have problems

I have used it since Jan 2016.

We did encounter deployment issues; PTO expressions were a problem.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is 7/10.

Technical support is 7/10.

We previously used ADP. We switched because our parent company switched.

Initial setup was complex; the previous payroll clerk set it up.

I don't know whether a vendor team or an in-house one implemented it.

I don't know about the ROI.

Pricing and licensing is not relevant to my position.

Before choosing this product, we did not evaluate other options.

Payroll

BI reporting

Performance management

Onboarding

Employees now use an online application for onboarding.

• Recruitment

I have used it since 2007.

We did not encounter any deployment issues.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is OK.

Technical support is good.

We previously used a different solution. We switched because of poor customer service and cost.

Initial setup was straightforward.

An in-house team implemented it.

I'm not sure about ROI; it is not my area.

Get an attorney to review the contract.

Before choosing this product, we also evaluated ADP, Ceridian, and Oracle.

• BI reporting

• Immediate data and reporting
• Reliable (based on parameters given)

• On boarding

I have used it for a few months.

We did not encounter any deployment issues.

We did not encounter any stability issues.

We did encounter scalability issues; some information doesn't transfer to payroll core.

Customer service is 9/10.

Technical support is 9/10.

We did not previously use a different solution.

I do not know whether initial setup was straightforward or complex.

A vendor team implemented it; their level of expertise was very good.

I do not know about ROI.

I do not know about pricing and licensing.

Before choosing this product, other options were evaluated, but I don't know which ones. (I wasn't on the selection team.)