Webex Reviews

We don't use it in any technical way; we mostly just use it for presentations and things of that sort.

The solution is consistent. The performance especially is quite consistent in comparison to other applications.

Doing presentations on the solution is very good. There isn't much they could do to improve this aspect. It's excellent.

For what we use it for, I can't think of anything the solution is lacking.

The initial implementation was a bit difficult. If they could simplify that aspect of the solution, it would be helpful for future users.

We've been using the solution for a long time. It's been about five or six years now.

The solution is very stable. We have no complaints. I haven't had to deal with bugs or glitches. There haven't been crashes. It doesn't freeze. I consider it to be a reliable service.

If a company needs to scale, it should be able to easily with this solution. We haven't run into any issue on our end. It's been good. However, we only really have five users on the solution. We do plan to increase usage to up to ten users.

I haven't really had to contact technical support. In very rare instances do we contact them at all, so I can't speak to the quality of service in any meaningful way, unfortunately. 

We're also beginning to use Microsoft Teams. We use them as well due to the fact that their pricing is a bit better.

The initial setup was a little bit complex. It wasn't exactly straightforward.

We're just a WebEx customer. We don't have any affiliations or special relationships with the company.

The pricing is a little bit high for our company. Due to the cost, we've started working more with Microsoft Teams.

Overall, I'd rate the solution seven out of ten. The setup is a bit technical, otherwise, I would rate it higher. Also, there are other competitors coming to the market which may be a bit easier to use.

I would still recommend it to others though. It's a good product. It's very solid and reliable.

We use the solution to handle our remote meetings. If we need to have international meetings or client meetings, we use this solution. We also use it if we need to share desktops remotely or remotely control a customer's environment. We use it to record calls as well. 

All the features the solution offers are great. The sharing control menu is very easy to use, especially when you compare it to a technology like Zoom. It also looks and feels very professional. The user interface is great. The layout is quite nice and it's not offensive in any way which lends itself to a certain level of professionalism during calls. 

It's easy to dial the numbers and the process of connecting a call is very intuitive.

Sometimes the call quality is not that great. When you call in, especially in an international situation, or if you have people calling from different continents or geographical locations, there can be issues with the call itself.  

I would like to see improved chatting functionality. The chat boxes need to be more prominent. It would be nice if you could edit your chat, and easily add attachments into it, similar to Slack, to make it easier to share, sidebar, and communicate during calls. It's very important to add some sort of editing function into the chats. You want to be professional and fix any mistakes and not just leave them there.

I've been using the solution for five years now.

I'd rate technical support at a seven out of ten. They're okay. I haven't used them too much.

We have a business relationship with WebEx. We're a solution partner.

I personally am a cloud architect and I work for many international companies.

I would rate the solution eight out of ten.

The primary use case is for video conferencing.

The most valuable features are video conferencing, the integration with Outlook, and scheduling meetings. These features work well.

There are too many issues with getting people connected to meetings.

Reliability and consistency need improvement.

I would like to see support for connecting with customers who don't have Webex installed and to improve the audio quality.

I have been using Webex for a couple of years, using the most up-to-date version.

There are some issues with stability.

The scalability is good.

We have not had any experience with technical support because we have not had to call.

I also have experience with Zoom and I find it to be a better product.

The initial setup was straightforward and there was nothing difficult about it.

My advice would be to get the full version, the enterprise version, and make sure that the initial setup is done properly.

Zoom is better, as it is easier and more consistent. 

I would rate this solution a six out of ten.

We use Webex for web-based meetings.

The most valuable feature is the ease of use.

You can meet with users and you can control the contributions.

The interface is nice.

We have had issues where some of the invited participants are not able to join the meeting. This is a problem that we have had to create a support ticket for.

We have been using Webex for about one month.

The stability is fine.

Webex is scalable, although we only have a small number of users in our company. Not everyone is using it.

The initial setup is easy.

The pricing of this solution is fine and I am satisfied with it.

Overall, Webex is working fine for us at the time being and I recommend it.

I would rate this solution a nine out of ten.

Our primary use case is for virtual meetings. 

The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard.

The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed. 

We have been using Webex Meetings for two months. 

I don't have any scalability issues.

We don't really contact customer support because we have isolated issues.

I would rate it a six out of ten. It's not that bad but it's not excellent.

They should improve the overall connection stability. So that if we are on the other side of the world, we won't have issues where the video lags or voice is delayed. They are isolated issues for us. It could be that our ISPs are the problem.

I would recommend Webex for a quick meeting so that employees can meet.

We use Webex for having our virtual meetings and we also provide this as a solution for our customers. On our side, we use it for both internal and external communication.

This solution allows us to operate 24/7, even in cases like the current COVID-19 crisis. It allows us to interact with our customers for support and for other activities.

What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability.

We can host a meeting online from anywhere at any time and from any location.

Webex can be used for more than just meetings. You can also have a remote session or an organized event like a webinar. You can perform live technical support if you want.

Better integration with other solutions would benefit Webex.

We have been using Webex for the past eight years.

We are using Webex extensively these days.

It is very scalable in terms of the time limits for meetings. You can even say that there are no time limits, depending on your subscription.

We have 20 internal users and more than 100 customers using Webex.

I like the support and I don't see any challenges in terms of it. The solution is managed and maintained through the cloud and at any time, if we need any help or technical assistance then we have toll free numbers, as well as email addresses for contact centers.

We can get any help and support that we need, whether it is technical support or retail support.

We did not use another similar software prior to this.

We deploy this solution ourselves and it takes about 30 minutes.

Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan. There is an unlimited plan available as well.

In general, this is not an expensive solution. The price improves with the number of licenses that are purchased.

My advice to anybody who is considering Webex is that it is a great tool for having meetings and collaborating with customers, suppliers, and employees. I think that everybody should use it.

Overall, this is a good solution and I recommend it. It is easy to operate, easy to manage, easy to configure, and it is cost-effective.

I would rate this solution a nine out of ten.

The most valuable aspect of this solution is that it is the easiest for participants to get connected to. 

I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office.

They should also introduce a collaboration tool to include the features of audio call and video call.

I have been using Webex for two months. 

The initial setup was straightforward. The deployment took us around five minutes. It only took one person to set up. 

We have hundreds of users using this solution. 

If you're looking for the simplest and cheapest option for video conferencing you should consider Webex compared to other solutions. It is very stable. It is very good.

I would rate it an eight out of ten. Not a perfect ten because I would like to see the collaboration tool.

It is very quick and easy to set up.

The most valuable features are: 

• It's easy to use
• The connection is good
• Screen-sharing.

The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use. 

I haven't had any problems with stability or scalability. 

I like Webex more because it's more convenient. I can install it on a mobile phone. The UX is better than Zoom but I know other people prefer Zoom.

I would rate Webex an eight out of ten. 

I would recommend Webex because I can use it with other devices. We can easily connect the device and create a room and then we can call many devices.