Webex Reviews

I use Webex Meeting daily to make all kinds of virtual meetings with my clients, colleagues, and suppliers. It helps me to carry out surveys on needs or help clients create smart accounts or review problems on their platform, all without moving from the office or my house, even from the cell phone.

Webex has helped me to give my customers a much faster response without the need to mobilize, so it avoids transport costs and times. It allows us to improve the SLA contracted by customers, so we can improve our contracts. This ultimately translates into greater profit.

The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they have connected. The latter helps solve problems much faster, rather than guiding the customer.

In the latest version, they have greatly improved access to virtual meeting rooms and it is quite intuitive.

I think options during a meeting can be further improved. You should explore a lot to see the information in the room, for example.

The modification of the email template is not very intuitive.

I have been using this solution for three years.

In the last year, only one time have we run out of service. There was an update that meant that for a couple of days, there is no service worldwide. But, it was only a single time and even the president of Cisco came out to apologize.

The solution scales to what one decides. It has practically no limits.

Cisco has a help desk that works twenty-four hours a day. Depending on the service contract, a case can be opened at any time and an engineer will take it to help solve the problem. If this engineer cannot, it will be escalated until it is resolved.

I have used Microsoft's solution with Skype for Business, but it does not integrate as natively with video devices as Webex Meeting does.

The initial setup is really very easy. However, you better not make a mistake in creating the site, because it is not possible to delete it on your own. To delete it, you must open a case with Cisco support.

We ourselves have implemented it.

Just because you don't need a transfer to support customers or get together, it makes the solution pay for itself.

The cost of installation is free and it is not required to install anything since it is a cloud service.

The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users. It becomes much cheaper when used by the entire company.

I tried BlueJeans and Zoom before choosing this solution.

The solution really is very good. In the last year, it has improved a lot, including the recording of the meetings has improved and been perfected.

One-click meetings have been the most useful feature once you get used to hosting meetings. You can preconfigure all the settings and litterally click once to start a WebEx.

As conferencing software goes from a user perspective, it's difficult to come up with something. The only thing that seems a bit cumbersome is when you're on a machine without the right environment and the app takes awhile start.

WebEx allows both host and participants to engage in an online class, conference, training session, or support case with ease.

We use Webex for virtual meetings.

We have actually shifted from Webex to Teams. It was a company decision made by a few of the managers. To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom.

We have a yearly license. I think the price of Webex could be cheaper. 

I rate Webex seven out of 10.

On-premises

Our primary use case is for virtual meetings. 

The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard.

The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed. 

We have been using Webex Meetings for two months. 

I don't have any scalability issues.

We don't really contact customer support because we have isolated issues.

I would rate it a six out of ten. It's not that bad but it's not excellent.

They should improve the overall connection stability. So that if we are on the other side of the world, we won't have issues where the video lags or voice is delayed. They are isolated issues for us. It could be that our ISPs are the problem.

I would recommend Webex for a quick meeting so that employees can meet.

Public Cloud

I enjoy conducting virtual training in the WebEx training room. I’m in Learning & Development and delivering training virtually with a tool that easily integrates with Outlook is great.

Ease of use; people in our company are familiar with WebEx meetings, so to move to the training platform didn’t take a lot of effort or knowledge share.

We are conducting various training sessions frequently using this platform.

For the Training centre:

1. When you use the whiteboard, you cannot MOVE the contributions of learners.
2. To co-facilitate and have all the features, e.g., mute or unmute learners, assign permissions, etc. It seems to be difficult.
3. Unmuting only certain learners, not the whole class, or muting all but not the facilitators seems to be troublesome.

Four years.

No.

Not yet.

I haven’t ask for tech support yet.

Used Saba. Scheduling and the integration with Outlook is much easier with WebEx.

Easy enough.

Not available.

With IT support and global company licenses, it is easy to use.

We primarily use the solution purely as a end-user support. We use it specifically for virtual meetings, 

Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions. 

Cisco Webex is definitely a good solution. 

The product is stable.

We find the solution to be scalable.

The initial setup is pretty simple.

The technical support on offer is excellent.

The licensing could be a bit simpler.

We've used the solution for three or four years. 

The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The scalability is good. If a company needs to expand it, it can do so. 

We have three or four engineers that work on the solution.

Cisco has very good technical support across all of its offerings, not just WebEx. They are helpful and responsive. We're quite pleased with their level of service.

We've used this solution for a very, very long time. We didn't use a different product previously. We do also use Zoom alongside WebEx.

The installation is quite straightforward. It's not a difficult implementation.

That said, I did not deal with a full implementation and therefore I can't speak to how long the deployment takes. 

One engineer is more than enough to handle deployment and maintenance. With cloud-based solutions, they simply have to activate the licenses and download the agent. That's basically it. Cisco has made it easy.

In terms of the licensing part, sometimes we don't understand the product line. It's a major difference between Cisco and Zoom. Zoom is more straightforward in terms of licensing and how costs are laid out.

The solution is subscription-based.

The product is expensive. Recently, during the pandemic, they came up with some promos however, otherwise, in a normal scenario, it is expensive.

I'd rate the solution at a nine out of ten.

I'd recommend the solution to other users and organizations.

Public Cloud

The actual software product works fairly well. As a general web conferencing product, this does the trick. The screen sharing, whiteboard, and polls are the features that I use most regularly, and I don't think that I could live without them during presentations. The quality of the presentations is very high and the presentations themselves can be archived for future viewing.

It's definitely not easy to learn or to teach. While the multitudes of functions are key selling points, the company didn't offer us any form of training for future employees, so it was up to us to train each other. Their customer service was also fairly sub-par as far as what I am used to. The only other major complaint that I have is that I have never hosted nor joined a webex, where no one had a problem downloading the necessary software or understanding how to connect. I think a few simple updates to their user experience could fix this.

Webex is THE web meeting/conferencing service and in general will get the job done. Having a sales service that doesn't need to travel to present every single pitch can save money for nearly every sized organization. We truly believe that the first few WebEx meetings usually lead to an in-face meeting to sign up a new client.

Webex can be used useful for virtual meetings.

Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful.

I have been using Webex for approximately three years.

I have found the solution to be stable.

Webex is scalable.

We have almost all of the employees at my organization is using Webex.

I have not contacted support.

I have used Zoom previously.

The installation is straightforward, and only takes a couple of minutes to install.

The price of the license for the solution could be less expensive.

I would recommend this solution to others.

I rate Webex a ten out of ten.

Public Cloud