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PeerSpot user
Implementation Engineer at a tech vendor with 201-500 employees
Real User
Dec 2, 2021
Effective for virtual meetings, scalable, but integration could improve
Pros and Cons
  • "It is a valuable solution for virtual meetings."
  • "The solution could improve by having better integration with other platforms."

What is our primary use case?

I used Webex for virtual meetings.

What is most valuable?

It is a valuable solution for virtual meetings.

What needs improvement?

The solution could improve by having better integration with other platforms.

For how long have I used the solution?

I have been using Webex for approximately three years.

Buyer's Guide
Webex
January 2026
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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What do I think about the scalability of the solution?

Webex is scalable.

We have approximately 200 people in my organization that has been using this solution.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams and I prefer it Webex.

What's my experience with pricing, setup cost, and licensing?

There is a license needed to use this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Webex a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Assistant Engineer at a computer software company with 201-500 employees
Real User
Nov 29, 2021
User friendly, straightforward installation, but more dashboards needed
Pros and Cons
  • "The solution is user-friendly."
  • "The solution could improve by having more dashboards and enhancing the processing speed."

    What is our primary use case?

    This solution is used for virtual meetings.

    What is most valuable?

    The solution is user-friendly.

    What needs improvement?

    The solution could improve by having more dashboards and enhancing the processing speed.

    For how long have I used the solution?

    I have been using Webex for approximately three years.

    What do I think about the scalability of the solution?

    I have approximately 50 using the solution in my organization. We have plans to increase the usage of the solution.

    Which solution did I use previously and why did I switch?

    We have used Microsoft Teams.

    How was the initial setup?

    The installation is straightforward. 

    What about the implementation team?

    I am able to do the implementation of Webex.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Webex a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Webex
    January 2026
    Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
    881,114 professionals have used our research since 2012.
    reviewer973497 - PeerSpot reviewer
    Manager at a comms service provider with 1,001-5,000 employees
    Real User
    Nov 23, 2021
    Nice tool for virtual meetings
    Pros and Cons
    • "It's a nice tool for virtual meetings and I'm satisfied with its performance."
    • "This service could be improved by implementing integration with Microsoft platforms. If you are on a call with Webex, you can get a call from Teams or Skype for Business without receiving any indication."

    What is our primary use case?

    My primary use case of Webex is for virtual meetings. 

    What is most valuable?

    It's a nice tool for virtual meetings and I'm satisfied with its performance. 

    What needs improvement?

    This service could be improved by implementing integration with Microsoft platforms. If you are on a call with Webex, you can get a call from Teams or Skype for Business without receiving any indication. 

    For how long have I used the solution?

    I have used this solution a couple of times, mostly when I get a conference call invitation from other companies that use Webex. 

    How was the initial setup?

    Installation was straightforward. From a call invitation, you receive a link and can install it directly from the web. 

    What about the implementation team?

    I implemented myself. You don't need a technical team for deployment or maintenance. 

    Which other solutions did I evaluate?

    I have also used Zoom, Skype for Business, and Teams. 

    What other advice do I have?

    I would rate this solution a nine out of ten. It is a nice tool, but I rarely use it because I only hold meetings over Webex when another company initiates the conference call with this software. 

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1709688 - PeerSpot reviewer
    Senior Advisor at a financial services firm with 201-500 employees
    Real User
    Nov 21, 2021
    Stable, scalable, but interface needs improvement
    Pros and Cons
    • "The solution is perfectly stable, it normally performs very well."
    • "The interface of Webex should be improved and it is difficult to find information."

    What is our primary use case?

    Our primary use for Webex is for virtual meetings.

    What needs improvement?

    The interface of Webex should be improved and it is difficult to find information.

    For how long have I used the solution?

    I have been using Webex for six months.

    What do I think about the stability of the solution?

    The solution is perfectly stable, it normally performs very well.

    What do I think about the scalability of the solution?

    The solution is scalable.

    We have approximately 500 people using this solution.

    How are customer service and support?

    I have not needed to contact support.

    Which solution did I use previously and why did I switch?

    I previously used Microsoft Teams and Zoom. I liked Teams more than the others.

    What about the implementation team?

    Our IT teams do the implementation of the solution.

    What's my experience with pricing, setup cost, and licensing?

    We paid for our Webex license as a bundle.

    What other advice do I have?

    I would not recommend this solution to others.

    I rate Webex a six out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer938061 - PeerSpot reviewer
    Sr. Solution Architect at a computer software company with 5,001-10,000 employees
    Real User
    Nov 19, 2021
    Useful for virtual meetings but could be cheaper
    Pros and Cons
    • "We use Webex for virtual meetings."
    • "To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom."

    What is our primary use case?

    We use Webex for virtual meetings.

    What needs improvement?

    We have actually shifted from Webex to Teams. It was a company decision made by a few of the managers. To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom.

    What's my experience with pricing, setup cost, and licensing?

    We have a yearly license. I think the price of Webex could be cheaper. 

    What other advice do I have?

    I rate Webex seven out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Chief Executive Officer at a tech services company with 1,001-5,000 employees
    MSP
    Nov 19, 2021
    Quick installation, stable, and scalable
    Pros and Cons
    • "Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."

      What is our primary use case?

      Webex can be used useful for virtual meetings.

      What is most valuable?

      Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful.

      For how long have I used the solution?

      I have been using Webex for approximately three years.

      What do I think about the stability of the solution?

      I have found the solution to be stable.

      What do I think about the scalability of the solution?

      Webex is scalable.

      We have almost all of the employees at my organization is using Webex.

      How are customer service and support?

      I have not contacted support.

      Which solution did I use previously and why did I switch?

      I have used Zoom previously.

      How was the initial setup?

      The installation is straightforward, and only takes a couple of minutes to install.

      What's my experience with pricing, setup cost, and licensing?

      The price of the license for the solution could be less expensive.

      What other advice do I have?

      I would recommend this solution to others.

      I rate Webex a ten out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      it_user938022 - PeerSpot reviewer
      Lead Presales at a tech services company with 1-10 employees
      Real User
      Nov 6, 2021
      Easy to set up with excellent technical support and good stability
      Pros and Cons
      • "Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions."
      • "The licensing could be a bit simpler."

      What is our primary use case?

      We primarily use the solution purely as a end-user support. We use it specifically for virtual meetings, 

      What is most valuable?

      Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions. 

      Cisco Webex is definitely a good solution. 

      The product is stable.

      We find the solution to be scalable.

      The initial setup is pretty simple.

      The technical support on offer is excellent.

      What needs improvement?

      The licensing could be a bit simpler.

      For how long have I used the solution?

      We've used the solution for three or four years. 

      What do I think about the stability of the solution?

      The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

      What do I think about the scalability of the solution?

      The scalability is good. If a company needs to expand it, it can do so. 

      We have three or four engineers that work on the solution.

      How are customer service and support?

      Cisco has very good technical support across all of its offerings, not just WebEx. They are helpful and responsive. We're quite pleased with their level of service.

      Which solution did I use previously and why did I switch?

      We've used this solution for a very, very long time. We didn't use a different product previously. We do also use Zoom alongside WebEx.

      How was the initial setup?

      The installation is quite straightforward. It's not a difficult implementation.

      That said, I did not deal with a full implementation and therefore I can't speak to how long the deployment takes. 

      One engineer is more than enough to handle deployment and maintenance. With cloud-based solutions, they simply have to activate the licenses and download the agent. That's basically it. Cisco has made it easy.

      What's my experience with pricing, setup cost, and licensing?

      In terms of the licensing part, sometimes we don't understand the product line. It's a major difference between Cisco and Zoom. Zoom is more straightforward in terms of licensing and how costs are laid out.

      The solution is subscription-based.

      The product is expensive. Recently, during the pandemic, they came up with some promos however, otherwise, in a normal scenario, it is expensive.

      What other advice do I have?

      I'd rate the solution at a nine out of ten.

      I'd recommend the solution to other users and organizations.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer1699782 - PeerSpot reviewer
      Account Executive at a tech services company with 10,001+ employees
      Real User
      Oct 29, 2021
      It's clunky and hard to use, but stable once you get it running
      Pros and Cons
      • "Once it's running, it's okay."
      • "Webex is clunky and it's hard to use. It's not simple. Webex is probably the most user-unfriendly of all of them. Whenever you're trying to get on it, it's an absolute pain."

      What is our primary use case?

      We use Webex for the same purpose as Zoom, i.e. to do web meetings, but we don't use Webex unless our customers require it.

      What needs improvement?

      Webex is clunky and it's hard to use. It's not simple. Webex is probably the most user-unfriendly of all of them. Whenever you're trying to get on it, it's an absolute pain.

      What do I think about the stability of the solution?

      It's hard to get Webex running, but once it's running it's okay.

      What other advice do I have?

      I rate Webex four out of 10. I recommend people use Zoom instead.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free Webex Report and get advice and tips from experienced pros sharing their opinions.
      Updated: January 2026
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