Webex Reviews

We use the solution to hold conferences with customers.

The important feature is breakout sessions. We can create a breakout session if we want to hold a conference and make a room only for some people at the meeting.

The solution could make it easier to share the files with the customer.

I rate the solution’s scalability a ten out of ten.

Technical support is good.

Positive

I have used Microsoft Team before. I prefer Microsoft settings because we can create and use Microsoft online. It's easier to share the files with the customer. 

The initial setup is easy.

I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.

Overall, I rate the solution a ten out of ten.

Screen share is the most valuable feature.

An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription.

In terms of Screen share, it would be helpful to have more control over what is being presented on the screen. They may have that functionality, but I've never used it. For example, being able to click back to look at previous slides, even though the presenter has gone forward, or having some type of pointer mechanism that helps to call out different areas of the screen when presenting.

They may already have a function for this that I am not aware of, but I would like to see more whiteboarding capabilities. I would think of this in terms of post-it notes or other things where you can facilitate some interactive engagement. There are products like Miro and CloudBoard, as well as a slew of others of a similar nature. I believe Microsoft Teams has something similar built-in. But, given how much time people spend in online meetings, I believe there should be ways to engage or create more engagement with the participants.

I have been using Webex for approximately six months.

We use the most current Windows-based version.

Overall, it is pretty reliable. Webex is fairly stable.

I have not had to use technical support.

I am also using Zoom. I use Zoom more frequently than I have used Webex.

I have been doing some research on Robotic Process Automation, Automation Anywhere, and UiPath.

I would suggest going through some type of tutorial. There's functionality under the hood that isn't always obvious, or necessarily easy to find. I have run into this type of problem before, such as how to flip the switch so that when you start a meeting, you're not automatically muted, and so on. You have to understand your configuration settings so that you don't waste time on silly challenges, particularly when you're in the middle of a meeting.

I would rate Webex a nine out of ten. I think it's comparable to other products on the market. I have a preference for Zoom just because I am more familiar with it and its capabilities. But apart from that, I think it's a decent product.

I am using Webex for virtual meetings.

I have been using Webex for approximately two years.

The solution at times is not stable.

The scalability is not that good. If we small group meeting the solution is good, but if there is a large group of people to join the meeting then the network seems unstable.

We have approximately 1,000 users using this solution which consists of managers and officers.

I have previously used Zoom and Microsoft Teams. We switched to Webex because they had some local support here in Hong Kong.

The installation of Webex is simple. You only need to click an executable file to run it. it is very easy.

We did the installation of the solution.

We have one engineer that supports this solution.

We have received a return on investment. The solution has been useful for our organization.

There is a subscription needed to use this solution and we pay approximately $5,000 per year.

I would recommend this solution for small group meetings.

I rate Webex a seven out of ten.

We use Webex for virtual meetings.

The GUI is nice and easy to operate.

It should be more integrated with third-party vendors.

I have been working with Webex off and on for a couple of years.

We are using the latest version.

Webex is a stable product.

I have never needed to contact Webex technical support.

We also use Skype when Webex is not required.

We have recently upgraded to Teams.

The initial setup is similar to Zoom. It is straightforward and easy to install.

The installation takes less than 10 minutes.

There are no licensing fees.

I would recommend this solution to others.

I would rate Webex a nine out of ten.

I use it for virtual meetings.

It is useful for me for having meetings with others and working well remotely.

It is very powerful and stable.

When I use it personally, not in my enterprise, there is a time limit of about 60 minutes. After one hour, the call gets cut off. This limit should be increased.

I have been using this solution for about three years.

Its stability is good.

It is 99% scalable. All employees in our company are using this solution.

I don't have any experience with their support.

It is easy.

I can set it up myself.

I would rate it a nine out of 10. It is perfect for communicating.

I am using the solution for virtual meetings and for file sharing.

Integrates well with other Cisco solutions.

The solution could improve by having cross-platform compatibility. For example, if you wanted to have a call with someone with Microsoft Teams you could do it with Webex. Not everyone wants to use the same virtual meeting application.

I have been using Webex for approximately 

I have not needed to use support because when there is an issue they fix it fast and sometimes you do not notice there was a problem.

I have used Microsoft Teams and Skype for business. We used them for instant messaging and for sharing documents.

Microsoft Teams is well integrated with other solutions, such as SharePoint. There is everything you need, such as email.

There is an annual license required for this solution.

Webex is a good product. I think it's nice when you have other Cisco products onboarded. It gives you the full configurations that you want. If you are using a Cisco telephone system and you using WebEx, it's the same thing. You can jump in from one end to the other. It is useful.

I rate Webex an eight out of ten.

Using it anywhere on any devices.

Having the quickest meetings ever.

Overall collaborations.

I have used it for one year.

No issues.

No issues.

No issues.

A 10 out of 10.

A 10 out of 10.

Jabber. It was less flexible, which is why we switched.

The initial setup was easy and quick.

It was implemented through a vendor team. I would give them a 10 out of 10.

Not applicable.

Not applicable.