Webex Reviews

The most valuable feature of the solution is the appointment scheduler that sends messages and communicates the meeting time to the parties involved in the meeting. Webex's share control feature is also good.

The accessibility of the share screen option provided by the product is an area of concern where improvements are required.

I have been using Webex for the past nine months. I am a user of the product.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a ten out of ten.

There are 15,000 to 25,000 uses of the product in my company.

Webex is used once a week in my company. Most of our company's customers prefer Google Meet or Microsoft Teams.

I hardly have experience with the solution's technical support. I rate the technical support an eight out of ten.

Positive

My company has experience with other solutions, but we switched to Webex since it provides an appointment scheduler compatible with Cisco solutions.

I rate the product's setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.

The solution is deployed on the cloud.

I was involved in the deployment of the product in my company.

Our company prefers to use IBM Video Streaming and Zoom to handle large-scale virtual events or webinars. For large-scale events, I do not use Webex.

For daily team collaboration in my company, we don't use Webex since we have a product named Slack.

I cannot comment on the video quality offered by the product since I am not very aware of it.

The unique integrations offered by the product include the appointment scheduler. The appointment scheduler is a good option because it schedules meetings. The tool also integrates with the CASE command and updates the calendar and Salesforce tool. The integration with the calendar looks fine.

I rate the ability of the product's security and privacy features to meet our organization's requirements as a ten out of ten.

I recommend the product to those who want a product that could help them with their communication and collaboration needs.

I rate the overall tool a nine out of ten.

The product users, one in particular, liked the tool when it worked. My company managed to switch most of the users to Zoom, which worked flawlessly.

I don't like Webex. Some of the users of the companies I used to work for could only use the tool with certain clients who used only Webex, so even my company had no other way to deal with them. It wasn't a good experience for me using Webex because it stopped working all of a sudden, and I had to reinstall it. During the last month, my company switched to WebClient, and it seemed to fix the issues we were facing with Webex. The aforementioned area can be considered for improvement in the solution.

The solution's local technical support needs improvement.

I have had issues with the frequent updates from Webex. From an improvement perspective, I would like to receive fewer updates from Webex.

I have five years of experience with Webex.

I don't know how to specifically rate the product's stability since it was a solution that used to function properly when it worked. I can rate the tool's stability an eight out of ten.

It is a scalable solution since it is available in the cloud.

When I left my previous company, I saw that there were only five licenses, and the organization had started off with around 50 users.

I have received the solution's local technical support but not from Cisco, and I felt it was very slow and not knowledgeable. I am sure that Cisco's direct support is great.

I am mainly using Zoom. Zoom is easier to use than Webex, and it also seems to be faster in the beginning phases.

The product's initial setup phase was very easy. The management console is easy to use.

The deployment part is not hard as the product is on the web.

The solution is deployed on the cloud.

The solution can be deployed in a few hours.

I don't know how the product was useful in improving the work associated with remote workforce, but I know that my company used it for meetings.

The video quality offered by the product is perfect and has no issues.

I recommend that others go ahead and use the product.

I never tried to integrate Webex with other tools.

I rate the tool a seven out of ten.

The transcripts from Webex calls get delivered to the inbox five minutes after the call. However, out of 20 people on a call, maybe only one person bothers to read through the entire transcript, which can be lengthy for an hour-long call.

Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology.

We had 20 people on a call, and whenever someone wanted to use the chat, they struggled to find the button. It was like a constant hunt for the chat feature, especially when you're presenting. It could feel quite desperate at times.

I haven't used Webex's file-sharing and messaging features much. Our work involves sensitive information, so we rely on other platforms for file sharing. However, Teams is an exception, where we occasionally share files and information, mainly through the chat function. I rate the overall product a two out of ten. 

Webex greatly improves our team's collaboration by being our main communication tool and meeting platform, helping us work effectively regardless of location.

The chat and meeting scheduling features in Webex are most valuable for our team's productivity. The video quality during remote meetings is quite good, enhancing our communication and collaboration.

There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords.

I have been using Webex for about three years.

I would rate the stability of Webex as a ten out of ten.

Around 1,000 users in our company use Webex. I find it easy to scale since we have been able to scale it smoothly as our usage increases.

I prefer Teams over Webex because it integrates better with the other tools we use. In terms of features and functionalities, they are similar, as far as I know.

I would rate the Webex user interface and ease of use at around seven out of ten in terms of complexity.

Overall, I would rate Webex as an eight out of ten. It is a great product.

We use the tool for internal and client meetings, webinars, and presentations. 

The tool simplifies our work by allowing us to have hybrid meetings instead of always meeting in person, which saves time in organizing these meetings. It also offers good video quality.

Webex helps to prevent unwanted guests from popping up in your meeting. 
The video quality is fine, and I wouldn't expect it to be better. I'm not sure about the computing resources required to optimize the video delivery, though.

On Webex, I find the option to capture the talking points of each participant valuable. Also, features like adding emojis during live presentations help in getting live feedback from participants.

The security features are quite robust because they allow you only to permit entry from participants authorized by the organizer.

The product needs to improve its integration.  I'm not sure how difficult it is for the IT team to set up the integration. Once set up, it's easy but still not as straightforward as other platforms, like Microsoft Teams, where everything is within the same technical environment. To ensure further security, face authentication should also be added for all internal corporate users logged into the platform.

I have been using the product for a few years. 

Webex is stable. 

The tool is scalable since it can support big audiences. My company has 30 users, but I've worked in previous corporations where we had tens of thousands of users.

The tool's deployment is complex compared to other platforms. It needs to be more user-friendly in this area. It took about 10-15 minutes to complete. 

As a user, the corporation may need an integrator to configure the setup.

The tool's licensing is expensive, but it should be cheaper. 

I rate the overall solution a nine out of ten. 

I use the solution in my company for internal meetings, technical discussions, and knowledge transfer sessions.

The product offers a whiteboard feature, which you can use in meetings to provide explanations. Even in a remote place, if my company is showing someone a complex web application, we can just point out the exact options in the menu bar from our side. If you are sharing the screen and you are unable to find a particular menu from our company's side, we can just use a marker and tick it to tell them the spot they need to check. The tool's support features are very beneficial to customers.

All the features are not enabled in the web mode of the product. From an improvement perspective, all the features need to be enabled in the web mode instead of asking users to install the application.

I have been using Webex for three to four years.

The company did not experience any lags in terms of the product's stability and performance. Stability-wise, I rate the solution between eight and nine out of ten.

To be able to use some of the features provided by the product, a user gets forced to install the application. If you are a host of a meeting and you send me an invite to attend it, after which, if I join it via the web, I would be unable to use many of the product's features, like the sharing of screens. I am forced to install the application to use the features of the product. The entire feature set of the tool is not available in the web mode.

Scalability-wise, I rate the solution a nine out of ten.

Around 20 people in my company use the product. The product is mostly used by technical people who need to present something in meetings and the other top management personnel who conduct meetings with internal and external stakeholders. Only the host or presenter of the meeting would have the tool's account.

The product's initial setup phase was straightforward.

The solution can be deployed in a few minutes.

It is a user-friendly tool. Even if you share the link to a meeting with Webex with some ex-users of the tool, it is still easy for them to join the meeting via its website without having to install the application.

The product has helped simplify the area of remote work in my company.

For team collaboration, the product provides a good experience for our company.

The video, sound, and conferencing quality offered by the product are good.

At my company, we have a touchpad set up in our boardroom, so connecting to meetings via Webex is easy.

From a technical perspective, I recommend the product to others. From a cost-based perspective, I am not sure if I would recommend the product to others since I don't know whether Teams, Zoom, or Webex are low-price options.

With the features of the product that I have used so far, I can say that the integration capabilities of the tool are good.

The product's security features are good.

I rate the tool an eight to nine out of ten.

I use this solution for chatting, scheduling, and meetings.

The most valuable feature of Webex is if you are using the Cisco hardware it is simple to integrate. Additionally, it can integrate well with mobile devices.

Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment.

I have been using Webex for approximately one year and a half.

This is the most stable solution I have used.

I rate the support from Webex a nine out of ten.

Positive

I have previously used other solutions, such as Teams and Zoom and I have had issues with conductivity requiring me to reload. I have not had any issues with Webex.

The price of Webex is in the middle range compared to the market.

Inside Webex, there exists a feature known as "At Hub." This feature is accompanied by a new browser that offers an array of impressive features and gadgets. Moreover, it enables you to incorporate these elements into your own website. I highly recommend giving it a try and utilizing the app assistance available to explore the extensive range of excellent products within the Webex hub. You're bound to be pleasantly surprised by what awaits you there.

Many customers are already utilizing Cisco phones, which offers a significant advantage. By using a Cisco phone, they can effortlessly join Webex meetings or video conferences through their designated video test or conference endpoint. However, it's important to note that this capability is also available with other platforms like Zoom and similar services.

I rate Webex a nine out of ten.

Webex is a reliable solution and has good video quality.

The solution’s pricing could be improved.

I have been using Webex for four years.

I rate the solution’s stability an eight out of ten.

Around five users are using Webex in our organization.

I rate the solution a seven out of ten for scalability.

We use Microsoft Teams and Google Meet simultaneously.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

We implemented the solution in our organization through a reseller. The solution’s deployment took a few hours.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten.

We are satisfied with the way Webex handles large-scale virtual events. We do not use Webex too often. We use it once a week or once every two weeks. We did not face any problems with Webex's video quality. The solution's security and privacy features met our organization's requirements. Webex is deployed on the cloud in our organization.

I would recommend Webex to other users because it is a reliable solution.

Overall, I rate the solution an eight out of ten.