Webex Reviews

We use Webex for video calls and meetings. 

When clients arrive, some people use Webex, others use Teams, and still, others use Zoom.

The performance is not always good and could be improved.

I have been working with Webex for three years, and have used it within the last year.

Webex's stability is adequate.

We don't have any issues with Webex's scalability, but we don't scale very much.

Technical support is handled by another team in the organization.

The installation was straightforward.

Only one person is required to maintain this solution. 

I am not involved with the licensing.

In terms of recommending this solution, nothing can be done because it is a decision made by the organization.

For me personally, I am satisfied with this solution and would recommend it.

I would rate Webex a seven out of ten.

We were using Webex to meet with clients and also for internal consumption within the company.

Webex is a thin client and we like the interface. It is easy to use.

I would like to see additional online chat capabilities. You had to launch the app pretty much all of the time. These are areas where Webex can do a little better.

It could be easier to integrate with Calendar.

We have not experienced any bugs, glitches, or connection problems.

Prior to transitioning to teams, we had between 120,000 and 150,000 users.

We made the transition from Webex to Microsoft Teams and now use Teams for the most part.

The reason that we moved is that we're a Microsoft shop and we have a relationship with them. Microsoft is a diamond partner whereas Cisco is a gold partner.

We have seen this as a general pattern, where people move away from WebEx into either Teams or other collaboration tools. Webex is in the cloud but if they had more economical options, or any additional features compared to Teams and other products, it might be a value add.

The initial setup was okay.

This is an expensive product compared to Teams and it should be cheaper.

Overall, we were really happy with it but decided to leverage Teams instead.

I would rate this solution an eight out of ten.

My primary use case of Webex was virtual meetings. Recordings would go to the cloud, and since it was cloud-based, I used the latest version of Webex.

One of the most valuable features of Webex was that it was easy to use and there were no hassles. 

Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection. 

I used Webex from the time I joined my organization, in 2016, until 2019. 

Webex is stable. Comparatively, it is much better—I've had no issues. 

This solution is scalable. In my organization, Webex has been replaced by Zoom, so that's what everyone uses. 

I did not face any issues, so I never contacted technical support. The only issue I faced was the safety aspect, on a personal basis, but besides that I didn't face any issues. 

Webex was installed by the respective department in my organization's system.

I implemented through an in-house team. 

My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version. 

We have switched to using Zoom. Compared to Webex, Zoom is much more upgraded, but not as easy to use. The only thing about Webex is we didn't have any password features and all that, which we do have in Zoom. If you compare Webex and Zoom, both are good in their own rights. 

Zoom's installation was easy—I did it myself and it took probably five minutes. I use Zoom for personal purposes as well as in my company. My personal one is unlicensed and just for meetings that are 15-20 minutes long. My company's version was installed by them, so I'm not sure whether it's an enterprise or free version of a license. There are over 10,000 people in my organization who use Zoom. 

According to some articles I read in regards to Zoom, if I'm using it for personal purposes, it does take data. When I read the privacy policies and the terms and conditions, it takes all the data from your mobile or the laptop that you're using. So there is a threat, when you're using it for personal requirements, that it can take your data: the contact details, photos, even your bank details if you keep it on your mobile. So on a personal note, I won't use it. I have it installed, but only because of my organization's requirements. But if it's for a personal thing, no. 

I rate Webex a seven out of ten. I think I would recommend Webex to others, but password protection needs to be added. 

Webex is a reliable solution and has good video quality.

The solution’s pricing could be improved.

I have been using Webex for four years.

I rate the solution’s stability an eight out of ten.

Around five users are using Webex in our organization.

I rate the solution a seven out of ten for scalability.

We use Microsoft Teams and Google Meet simultaneously.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

We implemented the solution in our organization through a reseller. The solution’s deployment took a few hours.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten.

We are satisfied with the way Webex handles large-scale virtual events. We do not use Webex too often. We use it once a week or once every two weeks. We did not face any problems with Webex's video quality. The solution's security and privacy features met our organization's requirements. Webex is deployed on the cloud in our organization.

I would recommend Webex to other users because it is a reliable solution.

Overall, I rate the solution an eight out of ten.

One of the best things about Webex which I liked was that it was simple and to the point. It separated its video conferencing capabilities from other extra capabilities, so you had two different products for the virtual meetings and for collaboration. This separation, these different products, made it easy to do what you wanted to do, and to get to the point of what you wanted to do.

The only reason why we could not stay with Webex was because they didn't have a data center in the African region. There were latency issues as well, so we couldn't continue using the tool. These are its areas for improvement. Other than these issues, there's no other area for improvement, because Webex is good the way it is.

Having a data center in the African region will help improve the latency issues, without incurring additional costs. There is a way that you can improve the latency issues, but you have to buy hardware from Cisco to put into your data center. Not a lot of companies would like to do that.

I've used Webex a year ago, for six months.

We found the stability of this solution satisfying.

We were satisfied with the scalability of Webex.

My rating for Cisco tech support is ten out of ten. Bruno, who handled our issues, was top-notch. Anything we needed, Bruno was on top of it. He was top-notch, so 100%, it's a ten out of ten.

The initial setup and deployment of Webex was easy and straightforward. It was on point, and there were no issues.

I evaluated Microsoft Teams.

We used an open-source license for Webex.

We had 2,500 users of Webex. The meetings we had using it had a maximum of 2,500 users.

I'm rating Webex a ten out of ten, functionality-wise.

We use Webex for virtual meetings. 

Webex's main feature is you get 1,000 participants per meeting by default and can join from 75 meeting units. You don't have to buy additional licenses.

I've been using Webex for 14 years. 

Webex is very global. Cisco developed it, and the guy who founded Zoom was part of Webex before Cisco acquired it. 

Webex support is absolutely great.

The requirements are the same as Zoom. It's all about the same. We take the customer's order and get a provisioning form. They just have to enter whatever URL they want. It's something like abcd.webex.com. They will be the admin, and we will take the email they give us. We will put that in, and once I have provisioned it, he gets a mail saying it is done and we call them to say it's ready.

He gets the email and clicks on that link to set up his password. Once he has set up his password, he can start administering and doing whatever he wants. For example, he can add the rest of the users. 

Earlier, Webex was relatively expensive. However, now that there is more competition in the market, they have lowered the price and added more features to match Zoom.

Cisco comes up with new updates and features every month. More features, and now they have acquired some companies and put together some features that others don't have. They acquired Slido and integrated some of its features.

I rate Webex 10 out of 10. Webex is good. I deployed it at a bank just five ago, and I'm expecting another order for Webex tomorrow. Webex has huge customers because they were already there in the enterprise space. 

Zoom entered into the commercial space for end-users. It's more of a solution for single users for training classes or music centers and all that. Cisco is not in that space. Cisco is the enterprise space. We got an order for 50 licenses for city governments in India yesterday.

They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature.

My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial.

I have been using Webex for the last two years. 

It is very stable. 

It is scalable. Our entire company uses it.

Our office alone is forty people and I know other offices use it as well but I'm not sure about the exact number. 

We have an IT department that handles the maintenance and then a go-to person if we do have issues.

I haven't had any issues with Webex that I've needed to contact their support for. 

We were previously using GoToMeeting in which we would share our screens but I think in Webex there's a whiteboard, where you can draw. I don't think we had that option with GoToMeeting.

I would recommend Webex. I'm currently using and I'm happy with it. It has all of the features that our business needs. For example, our manager can call in and they also have their conference number which you can dial in as well and you can dial in using your phone, or you can use your computer video. It's easy to share a screen and turn your video on and off. 

I would rate it a nine out of ten. 

I use the solution in my company for meetings and training. The tool has a lot of good features, including screen sharing features, and it also provides a good user experience.

Webex is a very demanding application, so it requires a very heavy bandwidth. The aforementioned area can be considered for improvement in the product. The pros of the product overshadow the product's cons.

I have been using Webex for five years.

Stability-wise, I rate the solution an eight out of ten.

Scalability-wise, I rate the solution a ten out of ten.

The solution's technical support is good. I rate the technical support a ten out of ten.

Positive

I rate the product's initial setup phase a two on a scale of one to ten, where ten points mean it is very difficult to deploy.

The product's initial setup is easy.

The solution can be deployed in a few minutes.

Webex is a cheaply priced tool.

Compared to the other products in the market, I feel Webex is better.

The video quality offered by the product is very good for our company's remote meetings.

The product is very flexible, and it can be integrated easily with other platforms. The product integrates very well with LMS software products.

I don't know if any maintenance is required for the product.

I rate the overall tool a ten out of ten.