Webex Reviews

We use the solution for everything. It is used by engineers. They use the tool for communication within the team and for video calls with the customers. It provides chat, instant calling, and messaging features. Everything is integrated into Webex.

Webex is used by Cisco worldwide. All the companies that have Cisco engines will have Webex. It is a common tool for easy communication.

Webex is a good solution. It is a handy tool. Sharing is easy. Contacting multiple users at a time is easy. It is quite useful. It is a strong product. The video conferencing quality is better than that of other solutions. Webex has the upper hand on everything because it runs on Cisco.

Webex is limited to Cisco. It is a good and a bad thing. It is okay for security reasons. We will get access to the product only if we are a Cisco user.

I have been using the solution for eight years.

The initial setup is a bit difficult. It is quite technical.

Some companies use Microsoft Teams.

We are customers and partners. Overall, I rate the product a ten out of ten.

I use the solution in my company for meetings and training. The tool has a lot of good features, including screen sharing features, and it also provides a good user experience.

Webex is a very demanding application, so it requires a very heavy bandwidth. The aforementioned area can be considered for improvement in the product. The pros of the product overshadow the product's cons.

I have been using Webex for five years.

Stability-wise, I rate the solution an eight out of ten.

Scalability-wise, I rate the solution a ten out of ten.

The solution's technical support is good. I rate the technical support a ten out of ten.

Positive

I rate the product's initial setup phase a two on a scale of one to ten, where ten points mean it is very difficult to deploy.

The product's initial setup is easy.

The solution can be deployed in a few minutes.

Webex is a cheaply priced tool.

Compared to the other products in the market, I feel Webex is better.

The video quality offered by the product is very good for our company's remote meetings.

The product is very flexible, and it can be integrated easily with other platforms. The product integrates very well with LMS software products.

I don't know if any maintenance is required for the product.

I rate the overall tool a ten out of ten.

The platform helped us a lot during COVID-19 to schedule meetings remotely.

We can access and conduct meetings remotely from anywhere using Webex. It saves a lot of challenges dealing with documents while preparing for meetings or interview sessions.

The product's price could be better. 

We have been using Webex for seven years.

I use Skype, Microsoft Teams, and Zoom as well. Some functions like screen sharing are challenging to use in Microsoft Teams. For Skype, it is more complicated to establish a powerful network.

We have to connect to the network and download the software using the browser for installation.

I implemented the product myself.

We purchase the product's yearly license. It is expensive.

I rate Webex an eight out of ten.

We use Webex to connect with other people. We also use it for external training purposes.

It enhanced productivity and business efficiency.

It is highly recommended for remote connecting within and outside organisation.

I appreciate the developers of Webex because it's a wonderful tool. What I found most valuable in it is the seamless experience it offers, in terms of connecting with any person at any time remotely, without any glitches. This is the main advantage of Webex.

I also like that the platform is user-friendly, so anyone using the tool for the first time won't find any difficulties when logging in or accessing it.

Currently, I'm unable to find any loophole in Webex, but in terms of areas for improvement, it would be better if a user is informed about any new updates or new features added to the tool.

I've been using Webex since 2015. I used it initially in my previous company until 2020, then I joined my current company, and the tool is still being used here.

Webex is a stable tool.

Webex is a scalable tool.

It's our IT team who contacts the Webex technical support team and we're getting good support from our IT team, so this directly implies that Webex offers good technical support.

Positive

Webex is very easy to set up, and any person can use it, as it has a user-friendly interface.

I don't have information on Webex pricing because I'm just a user, and I wasn't involved in purchasing the product, but from 2015 to 2020, in my previous company, I used the paid version of the tool, but today, in my current company, it's the free version of Webex that's being used.

I evaluated Teams and Skype apart from Webex.

Webex is deployed on the private cloud and my company uses it to connect with people remotely, whether it's a company employee, a training provider, or a third party such as a customer.

Approximately five hundred people use the tool in my company.

The advice I would give to others looking to start using WebEx is to go for it because it is a versatile tool that connects you with another person easily, remotely. It's also a very user-friendly tool and there's no issue in terms of setting up and accessing WebEx, so overall, I can tell people to go ahead and buy it.

My rating for Webex is eight out of ten.

We use Webex for video calls and meetings. 

When clients arrive, some people use Webex, others use Teams, and still, others use Zoom.

The performance is not always good and could be improved.

I have been working with Webex for three years, and have used it within the last year.

Webex's stability is adequate.

We don't have any issues with Webex's scalability, but we don't scale very much.

Technical support is handled by another team in the organization.

The installation was straightforward.

Only one person is required to maintain this solution. 

I am not involved with the licensing.

In terms of recommending this solution, nothing can be done because it is a decision made by the organization.

For me personally, I am satisfied with this solution and would recommend it.

I would rate Webex a seven out of ten.

Webex is used for video communication and video calls.

I am satisfied with the performance of Webex.

The user interface is fine for me. It is user-friendly.

I don't have an issue with the security.

I think it's very inconvenient to have to enter my email address all the time just to be a visitor.

I didn't log in because I just attended a meeting that my manager scheduled for me and I had to retype my email address, and I believe that I should be able to click a button as a visitor. I shouldn't have to enter my email address again and again.

It should be easier to join a meeting.

I started using Webex after I joined my company, and my company also uses Webex. I have been using it for one month.

I am not aware of the number of users in the company.

Previously, I worked with Google Meets and Zoom.

The issue is that I have no idea which company it is from when I use it.

I was not involved in the installation. It was pre-installed in the company.

For me, there is no licensing fee.

I would recommend this solution to others, but I'm not sure what its specific advantage is, but I use it smoothly.

I would rate Webex a six out of ten.

We use Webex to provide remote support and OEM access if we have any problems.

WebEx provides the option to record the chat or delete it. You can also dial into the video on your mobile to communicate with the engineer or whoever. One aspect we like most is that the audio is clear. That is one of the most valuable features of WebEx.

I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet.

We started using Webex in 2019, so we've been using it for about two years. 

In the time that we've been using Webex, we haven't seen any jerking or lag on in the remote sessions. The performance is smooth compared to other third-party applications. 

We don't need to scale Webex because I work in a data center. We don't have many people working at the same time, and we're working in shifts, so 10 people clock in, and 10 clock out. That means we only need 10 licenses.

Cisco support is great. 

We tried Zoom, Team Viewer, and another solution. We prefer Webex because it works well on the web application compared to others. 

Installing Webex is simple. It doesn't take more than half an hour or 45 minutes tops, and there is no maintenance after installation.  

Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other applications, and we run into some problems that we don't see in Webex. 

I rate Webex 10 out of 10. We've recommended it to many of the companies we work with. Two or three out of 10 have gone with Webex. 

We use Webex for virtual meetings.

We are using Microsoft Teams for the whole organization, e.g. everybody uses Teams, but we have a Webex license because we are running a Cisco Telephony solution.

We decided to integrate Cisco telephony with Webex, particularly for our meetings in the boardroom, so we bought Webex licenses so that if we wanted to connect from our boardroom, we can use Webex.

What we like about Webex is that it's easy to use, and it's easy to set meetings and connect to meetings on this solution.

This platform has a lot of performance problems and challenges, particularly with the connection. Connecting is as easy as clicking on a link, but if you connect with so many people, Webex doesn't perform well. It doesn't run smoothly. It requires stable internet connection.

I've been using Webex since the beginning of the COVID pandemic, so almost two years now.

Webex is not as stable, especially when compared to Microsoft Teams. Webex can have a lot of glitches, and does not run as smoothly as Teams.

Webex is a scalable solution.

The installation of Webex was straightforward. It's a web-based solution, so you just have to log in to the Webex site, then you connect. You can do the installation yourself, without the need for a technical team.

I installed the tool myself. There was no need for a technical team.

I'm on a yearly subscription of Webex.

We evaluated Microsoft Teams.

Webex is on a cloud deployment model.

We don't have many users of this tool in our company. We have less than 10 users of it, and we don't intend to increase the number of users, because we are using Microsoft Teams more. We only use Webex when we want to integrate with our Cisco telephone solution from the boardroom.

I was able to log a case with a Cisco tech before, and he was responsive, e.g. within 24 hours for my Cisco devices, but not necessarily for Webex.

I'm giving Webex a score of seven out of ten.

We primarily use Webex to connect for meeting purposes.

Its features are easy to navigate, easy to share, and easy to conduct meetings.

We are comfortable using it. 

Webex is easy to use.

Integration with other systems, as well as customization, may be beneficial within the context of the specific work set.

I would like to see more integration, with respect to some more unified communication activities.

In my professional experience, I have been using Webex for almost eight or nine years.

I currently work with the most recent update.

Overall, my impression of the stability is good.

Webex is a scalable product.

In our company, we have more than one hundred users.

Webex is used on a daily basis rather than on a regular basis.

We have not contacted technical support. We have not had any issues.

I am working in research and consulting sales. The majority of the products I use are from Microsoft, such as Excel.

We do use Skype, as well as VMware for virtual connections.

The main difference in using Skype is that it's all integrated with all of your Microsoft Teams and Microsoft applications. That's a significant distinction. I believe Webex is also integrated to some extent, but I believe Skype is more easily integrated with Teams.

The initial setup is straightforward. It is not a complex process.

The setup does not take a lot of time and the installation is less.

It doesn't require a lot of maintenance, I believe, that everything is, already accompanying it.

We finished the deployment in-house; everything was done within the company.

I am not aware of the pricing details.

I would recommend this solution to others who are thinking about using it because the navigation and setup are simple.

I would rate Webex an eight out of ten.

One of the best things about Webex which I liked was that it was simple and to the point. It separated its video conferencing capabilities from other extra capabilities, so you had two different products for the virtual meetings and for collaboration. This separation, these different products, made it easy to do what you wanted to do, and to get to the point of what you wanted to do.

The only reason why we could not stay with Webex was because they didn't have a data center in the African region. There were latency issues as well, so we couldn't continue using the tool. These are its areas for improvement. Other than these issues, there's no other area for improvement, because Webex is good the way it is.

Having a data center in the African region will help improve the latency issues, without incurring additional costs. There is a way that you can improve the latency issues, but you have to buy hardware from Cisco to put into your data center. Not a lot of companies would like to do that.

I've used Webex a year ago, for six months.

We found the stability of this solution satisfying.

We were satisfied with the scalability of Webex.

My rating for Cisco tech support is ten out of ten. Bruno, who handled our issues, was top-notch. Anything we needed, Bruno was on top of it. He was top-notch, so 100%, it's a ten out of ten.

The initial setup and deployment of Webex was easy and straightforward. It was on point, and there were no issues.

I evaluated Microsoft Teams.

We used an open-source license for Webex.

We had 2,500 users of Webex. The meetings we had using it had a maximum of 2,500 users.

I'm rating Webex a ten out of ten, functionality-wise.