Webex Reviews

I use this tool to communicate with my team. I have a developer team, so I use this tool to communicate with them. We use both the chat and the video conferencing system on our computers.

The noise cancellation feature is great. When you have a call, the noise cancellation during it is really good. It's the best one if you're looking for that specific feature. We haven't tried Zoom, however, compared to Microsoft Teams, WebEx is a lot better.

The initial setup is really easy.

The solution has been very stable. 

The scalability is quite good.

If you decide to use the paid version, you can have the scheduler and the meeting portal all on the same platform. 

The main issue is the performance in relation to the operating system. The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy.

There are sometimes a lot of updates, however, we find the solution to be very stable right now. There are no bugs or glitches. It doesn't crash or freeze. 

You can scale the solution if you need to. It's not a problem.

Right now, we have ten users that are connected to the solution. 

Our team is using it all the time. Everyone on the team works remotely; it's our main engagement channel.

As we grow our company, we'll likely increase usage. 

As I am leveraging the free version, I haven't used the support.

I also use Microsoft Teams. I use both right now. 

We used Microsoft Teams, however, we changed to WebEx as the main channel due to the noise cancellation that wasn't good enough on Teams. Also, Microsoft Teams used a lot of resources on the operating system - so much so that the computer started to go slow when we used the application.

I simply downloaded the solution from Cisco's web page. 

The implementation is really easy. The difficult part is understanding the free version from the other plan that has a cost. At the first, they didn't have an online purchase of that version, so you have to contact a partner in order to buy the install. It's a bit confusing between both versions, the free and the paid version.

The solution does not require any maintenance. 

I use the free version of the solution. I don't pay for licensing at this time. 

We did try Zoom, however, you could only use it for 40 minutes, and that wasn't enough time for us.

I'm just a customer and an end-user. 

I'd rate the solution at a nine out of ten. I'd recommend it to others. It's a good tool. 

My primary use case of Webex is for virtual meetings. 

It's a nice tool for virtual meetings and I'm satisfied with its performance. 

This service could be improved by implementing integration with Microsoft platforms. If you are on a call with Webex, you can get a call from Teams or Skype for Business without receiving any indication. 

I have used this solution a couple of times, mostly when I get a conference call invitation from other companies that use Webex. 

Installation was straightforward. From a call invitation, you receive a link and can install it directly from the web. 

I implemented myself. You don't need a technical team for deployment or maintenance. 

I have also used Zoom, Skype for Business, and Teams. 

I would rate this solution a nine out of ten. It is a nice tool, but I rarely use it because I only hold meetings over Webex when another company initiates the conference call with this software. 

We use Webex for virtual meetings.

The GUI is nice and easy to operate.

It should be more integrated with third-party vendors.

I have been working with Webex off and on for a couple of years.

We are using the latest version.

Webex is a stable product.

I have never needed to contact Webex technical support.

We also use Skype when Webex is not required.

We have recently upgraded to Teams.

The initial setup is similar to Zoom. It is straightforward and easy to install.

The installation takes less than 10 minutes.

There are no licensing fees.

I would recommend this solution to others.

I would rate Webex a nine out of ten.

I do not know which version we are using, although I believe it to be the latest one. 

The solution should have better integration with Microsoft. 

We have been using Webex for several years. 

I am completely satisfied with the tech support. 

We did not try another solution prior to Webex. 

The installation is straightforward and easy. 

It took around a half-an-hour. 

The installation can be done on one's own. 

Two engineers are required for the deployment and maintenance. 

I believe the license to be monthly. 

There are around 350 people using the solution in our organization. 

I would recommend it to others. 

My advice is that people make use of the cloud-based solution, as oposed to the on-premises one. It is easy and very good.  

I would rate Webex as a nine out of ten.

We used Webex extensively, several times a day, for internal and external meetings as well as web and video conferencing. I'm a transformation program manager and we're a customer of Webex. 

I really liked the seamless integration with Microsoft Outlook, so that I could schedule meetings. The Microsoft login was pretty convenient. The recording feature was very convenient and I had the mobile app as well which was an added convenience for me. 

We had one problematic issue and that was with the recordings that were kept on the web. Initially they were auto archiving but then recordings were getting deleted after three months and we weren't aware of that change in their policy. I lost a lot of my recordings and I think they should have a longer retention period for the recordings.

A private chat option would be a good addition to the solution. If you're in the middle of a meeting and you want to have a private chat with someone, it can be a useful feature. 

I used this solution for one year. 

In most cases, the solution is stable although a couple of times we had issues with the audio conferencing feature for people who tried joining on their phones. On the whole there were no problems. 

I believe scalability is good. We have 30,000 employees in our company and probably around 10,000 were using Webex. An IT team manages the solution. 

I contacted Webex technical support after the recordings were deleted but they weren't able to retrieve them for me. It was very unfortunate because I had no other record of those meetings and they couldn't resolve that for me because the meetings had been deleted. That was the only time I contacted technical support. 

Prior to Webex we used an audio conferencing solution called Arkadin. We only switched to web conferencing when we moved to Cisco Webex. We had also used Skype but it wasn't very effective. We would use audio Arkadin conferencing and if we needed to screen share we'd use Skype. 

We are now using Zoom and it seems Zoom requires more customizations than Webex. Zoom required setting changes before allowing everyone to join meetings and the default settings were not good. Zoom does have the private chat option which Webex doesn't have and I found that very useful. 

The setup was quite straightforward and convenient. We managed the deployment and setup ourselves. 

This is a good software and a powerful tool, I don't have any complaints.

I would rate this solution a nine out of 10. 

I use Webex for having meetings in the cloud. For example, sometimes I use it for technical reviews with my team, and sometimes, I used it for education.

The most valuable feature is the remote control. I can share my screen, or control other PCs, which are very good features. I can do all of this from home without having to travel.

Webex is easy to use, even for people who are just learning it. They can join meetings or share content with the click of a link.

This solution would be much better if we could install an endpoint and have centralized management. This would allow me to subscribe, push an endpoint to the client, and then control these points.

I would like to see the inclusion of security agents, for example from McAfee or Symantec, which can scan the communication for threats. This would help avoid problems if a user has malware on their machine. Webex would also be able to scan for malicious files.

I have been using Webex for three years.

The stability is very good and Cisco is doing a great job with it. We use it on a regular basis.

This is a scalable product. In the past three years, I have not faced any issues related to scalability.

I have been in touch with Cisco support and they are very good. For enterprise-level organizations, I find them very good.

I have also used GoToMeeting and Zoom. I found that Webex is easier to use than these other products.

This cloud-based solution is very easy to install, with only a single click.

My advice is simply that if this product fits the requirements then people should just start using it. It is very easy to use and can't be complicated, even for non-professional users. 

I would rate this solution an eight out of ten.

We use the solution to hold conferences with customers.

The important feature is breakout sessions. We can create a breakout session if we want to hold a conference and make a room only for some people at the meeting.

The solution could make it easier to share the files with the customer.

I rate the solution’s scalability a ten out of ten.

Technical support is good.

Positive

I have used Microsoft Team before. I prefer Microsoft settings because we can create and use Microsoft online. It's easier to share the files with the customer. 

The initial setup is easy.

I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.

Overall, I rate the solution a ten out of ten.

We use this solution for virtual meetings including video conferences. I'm an IT programmer. 

The stability of the solution is the most important thing. I've used Teams previously and we had a lot of issues with stability. 

I'd like to see a modernized user interface, something a bit more colorful. In that sense, a solution like Teams is much better, it has a modern UI.  

I've been using this solution for two years. 

It's quite scalable, we've had large numbers on WebEx conferences.

We previously used MyMeeting which is more of a boardroom hosted environment where you can connect boardroom Polycom devices to a virtual cloud meeting room. 

I recommend this product and rate it eight out of 10.