Webex Reviews

We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector.

The product is easy to use. We are very comfortable with it. The video call features are compatible with different devices like Polycom. The product saves time and money. I am satisfied with the tool 100%.

If customers cannot renew their subscription within one year, Cisco should give them a two to three-month extension. It will allow the customers to continue with the subscription and sessions. The solution must provide a plan to extend the subscription by three months.

I have been using the solution for more than four years.

I rate the tool’s stability a ten out of ten.

I rate the tool’s scalability a nine out of ten. We have five licenses to connect with the headquarters remotely. We have almost 20 to 25 users.

I contacted the support team last year. The support people responded quickly and solved our problems easily.

We used a different solution before. Then, we migrated to Webex. We have been using it for the last four years because it is very comfortable and easy to use.

The initial setup is easy. I rate the ease of setup a ten out of ten. It can be deployed on public, private, or hybrid cloud.

The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.

We are planning to upgrade our subscription plan. I recommend Webex over other products to my friends in the industry. Cisco has its own engineers. They work well. We are a small organization.

Overall, I rate the solution a nine out of ten.

I use the solution to attend online meetings, which are held with my company's clients. Webex is a platform where most of the clients like to have meetings. Though Webex is more complicated than Microsoft Teams, it is much more useful and easy to pin Webex's screens and content.

The most valuable feature of the solution is the fact that it is easy to share screens, a major reason I chose it.

Earlier, it was easy to set up meetings using Webex. Nowadays, it is hard to set up meetings using Webex since it has become a complicated process. The platform should be easier for not only to arrange but also for others to join meetings. In general, the tool's setup process could be made a bit easier.

I have been using Webex for years. I use the solution's customer. I don't remember the version of the solution.

It is a quite stable solution. Stability-wise, I rate the solution a nine out of ten.

It is an easily scalable solution. It is also easy to use its sharing capabilities during meetings. Scalability-wise, I rate the solution a seven out of ten.

Around 50 to 60 people use the product.

The product is used once in a while and not on a daily basis. If there is a requirement for virtual meetings, then we use it for that moment.

Whether my company plans to increase the use of the product or not is something that depends on our requirements. The product is only used for virtual meetings, and otherwise, our company doesn't use it much. The product was of great use when the world was struck by COVID-19, but after the pandemic, the tool is not much used.

Earlier, it was easy to set up meetings using Webex. Nowadays, it is hard to set up meetings using Webex since it has become a complicated process. The platform should be easier for not only to arrange but also for others to join meetings. In general, the tool's setup process could be made a bit easier.

I rate the product's initial setup phase a three on a scale of one to ten, where one is a difficult setup, and ten is an easy setup process.

Regarding the product's deployment phase, the tool already has a portal. You need to just download and run the setup, after which you need to click on the next steps and the agreement form. After the aforementioned steps are followed, the tool gets installed.

The solution can be deployed in ten minutes.

I have used the tool only for the meetings, not for the webinars and large-scale virtual meetings.

I rate Webex's video quality and connectivity compared to other solutions as four to four and a half out of five.

Webex's security features have impacted our company's communication since it verifies the users before letting them into meetings. The tool is good for enterprise-level companies. It adds a layer of security to the platform used for meetings, but on the other hand, I feel that for short meetings, there is no need for the solution to add a high level of security. It is good to have a proper and secure platform like Webex for meetings. If I rate its security, then I will give it a four point three stars out of five.

I rate the tool a nine out of ten.

We use the solution for third-party meetings.

The most valuable features of the solution are communication, screen sharing, and collaboration. Webex makes it easier to handle third-party online meetings and to interact with people and your partners.

Sometimes, the solution lags because of performance issues.

I have been using Webex for a couple of years.

The solution is stable, but sometimes it has issues with the performance.

Around 20 to 30 users in our organization, including engineers and developers, use Webex. The solution is not extensively used in our company.

We also use Microsoft Teams in our organization. We prefer Microsoft Teams because it is more integrated, has E5 licensing from Microsoft, and is easier for corporations to use.

The solution's initial setup is straightforward. I'm using it mainly for third-party interactions. To deploy Webex, you need to download an installer, deploy it, and then use it.

We implemented the solution through an in-house team in two to three minutes. An agent is installed on your machine to deploy the solution.

I use the solution for free because I don't use the solution's enterprise version.

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it.

I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings.

Overall, I rate the solution a nine out of ten.

I use the solution in my company only if there is a meeting, so I don't have much knowledge about it even though I am a user.

I think the tool should make it easier to receive reports related to areas like how many participants are there in a meeting, comments, and file transfers inside the app. It is not so easy to obtain information in areas like the number of participants, comments, and file transfers inside the application.

Making a recording and downloading it is not so easy on Webex.

I have four years of experience with Webex.

I never had any issues with the stability of the product. Stability-wise, I rate the solution a ten out of ten.

I believe that everyone in my company uses the product. There are more than 500 people in my organization using Webex.

The product is used once a week in my company.

I have current experience with Microsoft Teams. I have used Zoom, Skype, and Google Meet.

After finishing a meeting, whenever my company tries to get certain recordings, Zoom or Skype provides it during the first 30 days after a meeting. With Webex, my company has to request the IT team to download and send the recordings of the meeting, making it a not-so-easy process.

I rate the product's initial setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.

Honestly, the employees in my company cannot download Webex, as the administrators manage it. I don't know about the time required to deploy the product.

The product was helpful in improving workflow in my company, especially during the pandemic period, for reasons like recording training and showing some evidence of work.

In my opinion, the current appearance of the product is nice. There is no need for any change to be made in the appearance of the tool. I think that the present appearance of the product makes it easy for the people in our company to see what they want.

The product is very good. I understand the internal rules associated with the company's end in relation to Webex. Some of my colleagues have a personal room, and for them, it is easy to get reports, record meetings, and get downloads.

I recommended the product to others who plan to use it.

In my company, there is a need to use software for meetings. I think that Webex's competitors offer better tools.

I rate the overall solution a nine out of ten.

I think Webex could be improved by simplifying the process. For instance, they could make it easier to join meetings by providing a direct meeting link without requiring sign-ups or logins. While security is important, finding a balance with user-friendliness is key.

I've used Webex for about two or three years, mainly for Cisco training sessions. After that, I haven't used Webex much. However, I've been using Zoom more recently for my online classes with students.

The solution's stability depends on the company. 

I would rate the tool's scalability a five out of ten. It might be more scalable for larger companies with specific needs. My company had ten users as part of the training. 

I haven't contacted the tool's technical support yet. 

Webex can be complicated compared to Zoom, especially regarding security settings. With Zoom, users need a meeting ID and password to join, making it more straightforward. While both platforms offer secure connections, Webex may feel more rigid and less user-friendly, especially for non-technical users. However, Webex has been updated recently so that improvements may have been made.

Setting up the tool on my computer wasn't too difficult, but it wasn't as straightforward as Zoom. I had to install the Webex application and navigate through the interface, which felt a bit more complex, especially for business settings.

During Cisco training sessions, I found Webex effective in improving productivity. I benefited from the training. However, I can't speak for others using Webex for daily work or jobs. 

The Webex security features are good because you must log in before joining a meeting. However, it's a bit less convenient than Zoom, where you need a link to join.

I rate the overall solution a seven out of ten. 

In our company, we had to increase the usage of Webex after we found out that when we were using Cisco's teleconference software, external users could not join meetings. When I create a meeting in Webex, my company can hold meetings and use teleconference software.

From an improvement perspective, Webex should be able to have recording features.

From an improvement perspective, it should be possible to integrate Webex with other platforms.

The high price of the product is an area of concern where improvements are required.

I have experience with Webex for years.

It is a very stable solution. I rate the solution's stability a six out of ten.

It is an easily scalable solution.

I don't know how many people in my company use the product. I conduct most of the meetings with the help of the tool for around 50 to 100 users. I also need to consider how some people prefer Zoom while others prefer Webex.

The product's initial setup phase is very straightforward.

The solution is deployed on the cloud.

The solution can be deployed once a user downloads, installs, takes care of the setup of a meeting, and then arranges for a device to attend it.

The solution can be deployed in less than ten minutes.

The product can be deployed with the help of the company's in-house team.

The product is worth the investment since it helps our company to hold meetings and other business-related sessions for people to attend. In my opinion, the ROI of the product is fine.

There is a need to buy a subscription-based license to use the product. You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive.

In our company's day-to-day business operation, we use Webex to hold our internal meetings and for those who want to join certain meetings remotely. The tool is connected to two offices, the head office and a branch. The teleconference software part of Webex allows external users who need to join a meeting. Sometimes, Zoom or Microsoft Teams can be used as alternatives if there are some stability issues with Webex. One can switch between the options.

Webex has simplified remote work in our company the same way Zoom has helped us. Webex has helped with the meeting part, specifically virtual meetings. It has helped ease business. I also have to ensure that our staff or external execs join Webex sessions without any issues.

Speaking about the most valuable aspect of the product for team collaboration, I find the whiteboards and control or the ability to share, especially when troubleshooting with a remote user, useful. Webex allows its users to easily share screens with other users, so users can look at the screen to see what the other person or user is doing.

I have not tried the integration of Webex with Zoom. If people from Zoom and Webex can join a meeting together there would be a lesser need to set up for a meeting. Anybody with Webex or Microsoft Teams can still join the same meeting that has been set up on Zoom. The ability to join a meeting should not depend on which application one uses.

The video quality of the product is good. There has been a lot of improvement in the tool's video quality.

I think the tool has security features because most of the calls on it are encrypted, so you can be sure that nobody is trying to listen or eavesdrop on the different sessions you have on the product. Depending on how a host o has set up the meeting, others can join and connect easily. When you closely look at the sessions in the tool, I think the tool has improved, and everything seems fine.

I suggest others start using the product since they can see added features in the product over a period of time. I recommended the product to those who plan to use it.

I rate the tool a nine out of ten.

The product users, one in particular, liked the tool when it worked. My company managed to switch most of the users to Zoom, which worked flawlessly.

I don't like Webex. Some of the users of the companies I used to work for could only use the tool with certain clients who used only Webex, so even my company had no other way to deal with them. It wasn't a good experience for me using Webex because it stopped working all of a sudden, and I had to reinstall it. During the last month, my company switched to WebClient, and it seemed to fix the issues we were facing with Webex. The aforementioned area can be considered for improvement in the solution.

The solution's local technical support needs improvement.

I have had issues with the frequent updates from Webex. From an improvement perspective, I would like to receive fewer updates from Webex.

I have five years of experience with Webex.

I don't know how to specifically rate the product's stability since it was a solution that used to function properly when it worked. I can rate the tool's stability an eight out of ten.

It is a scalable solution since it is available in the cloud.

When I left my previous company, I saw that there were only five licenses, and the organization had started off with around 50 users.

I have received the solution's local technical support but not from Cisco, and I felt it was very slow and not knowledgeable. I am sure that Cisco's direct support is great.

I am mainly using Zoom. Zoom is easier to use than Webex, and it also seems to be faster in the beginning phases.

The product's initial setup phase was very easy. The management console is easy to use.

The deployment part is not hard as the product is on the web.

The solution is deployed on the cloud.

The solution can be deployed in a few hours.

I don't know how the product was useful in improving the work associated with remote workforce, but I know that my company used it for meetings.

The video quality offered by the product is perfect and has no issues.

I recommend that others go ahead and use the product.

I never tried to integrate Webex with other tools.

I rate the tool a seven out of ten.

The transcripts from Webex calls get delivered to the inbox five minutes after the call. However, out of 20 people on a call, maybe only one person bothers to read through the entire transcript, which can be lengthy for an hour-long call.

Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology.

We had 20 people on a call, and whenever someone wanted to use the chat, they struggled to find the button. It was like a constant hunt for the chat feature, especially when you're presenting. It could feel quite desperate at times.

I haven't used Webex's file-sharing and messaging features much. Our work involves sensitive information, so we rely on other platforms for file sharing. However, Teams is an exception, where we occasionally share files and information, mainly through the chat function. I rate the overall product a two out of ten.