Webex Reviews

My company mostly uses it for internal purposes.

We mainly use it for team communication and meetings, as well as the chatbot feature.

Webex is primarily for remote work and virtual meetings, such as screen sharing. We don't use it for anything beyond basic meetings.

Webex improved our overall team collaboration.

Webex keeps our data secure. The security features are good in this product. 

I also like the chatbot feature. If we have an incident or aren't sure about something, we type in a keyword, and the chatbot provides relevant information or helps us find the right resources.

However, the chatbot is the only integration we have with Webex.

There could be more some AI-related features. 

I have been using it for more than two years.

It has been a stable product for me.

It is a scalable product and works well for our company.

I have used Microsoft Teams. 

When compared to other tools, I find Webex easy to use for setting up groups and conversations. It's also good for integrating with other applications. Everything I need is available - including document sharing.

The initial setup wasn't too difficult. The setup process was clear.

We could install it on our systems if needed.

Overall, I would rate the solution an eight out of ten.

We use Webex primarily to get predictive information about our system. For instance, it alerts us if there's a change in application behavior, like latency in transactions or when CPU and memory usage are 100 percent. This helps us ensure our processes stay stable.

The tool alerts us when there are issues with our Kubernetes environment, such as excessive container usage. This allows our operations team to quickly identify and address these issues, reducing the time it takes to resolve them. 

The most valuable feature of Webex is its ability to monitor our infrastructure. It helps us keep track of security, memory usage, CPU, and more, ensuring our applications run well. 

Greater visibility beyond infrastructure metrics would be beneficial. We could leverage insights into business performance indicators as well. I believe that incorporating more predictive capabilities into Webex for the next version would be beneficial.

I have been using the product for three years. 

I rate the product's stability an eight out of ten. 

I rate the tool's scalability a ten out of ten. My company has more than 1000 users. 

Occasionally, we need quick assistance, especially when facing issues. However, with standard support, response times can be delayed.

Neutral

I rate the tool's ease of deployment an eight out of ten. Setting up Webex wasn't complex for me at all. It was quite easy. The access and tools provided made the process straightforward. Overall, I didn't encounter any complications.

You need two resources to handle the deployment. The deployment process involves utilizing the lab confirmation. We handle various configurations, including Azure DevOps for CI/CD and Octopus tools.

I rate the overall product an eight out of ten.

I use Webex in my company to optimize communication and meetings.

The product's user interface is an area with shortcomings, making it an area where improvements are required.

In the future, I would like to see Webex provide integration capabilities with Microsoft.

The quality of the services offered by the support team needs to be improved.

I have been using Webex for two or three years.

Stability-wise, I rate the solution an eight out of ten.

Though I am not sure, I feel that the tool does not allow an increase in the number of users.

In our company, we use around 30 rooms in the product. Depending on the size of the room, somewhere between 10 to 30 people can attend a meeting in Webex.

I have experience with the solution's technical support. I rate the technical support a seven out of ten.

Neutral

In comparison to Webex and Microsoft Teams, I feel that Zoom is better.

The product's initial setup phase was complex.

The solution is deployed on the cloud. For mobile phones, my company uses the on-premises version of the product.

I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price.

The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors. The last time I studied Cisco CVI was to know about how to integrate it with Microsoft Teams.

Our company prefers Webex and Microsoft Teams for virtual meetings since both tools offer valuable functionalities. My company uses Microsoft Teams since we have licenses like Office 365 E1 or Microsoft 365 E3. Though my company installs Webex for Cisco Room Bar, our organization uses Microsoft Teams for virtual meetings.

The video and audio quality offered by the product is okay. The staff members in my company are comfortable using Microsoft Teams. Webex is a bit difficult to use for the staff members in my company.

I rate the tool an eight out of ten.

We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector.

The product is easy to use. We are very comfortable with it. The video call features are compatible with different devices like Polycom. The product saves time and money. I am satisfied with the tool 100%.

If customers cannot renew their subscription within one year, Cisco should give them a two to three-month extension. It will allow the customers to continue with the subscription and sessions. The solution must provide a plan to extend the subscription by three months.

I have been using the solution for more than four years.

I rate the tool’s stability a ten out of ten.

I rate the tool’s scalability a nine out of ten. We have five licenses to connect with the headquarters remotely. We have almost 20 to 25 users.

I contacted the support team last year. The support people responded quickly and solved our problems easily.

Positive

We used a different solution before. Then, we migrated to Webex. We have been using it for the last four years because it is very comfortable and easy to use.

The initial setup is easy. I rate the ease of setup a ten out of ten. It can be deployed on public, private, or hybrid cloud.

The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.

We are planning to upgrade our subscription plan. I recommend Webex over other products to my friends in the industry. Cisco has its own engineers. They work well. We are a small organization.

Overall, I rate the solution a nine out of ten.

I use the solution to attend online meetings, which are held with my company's clients. Webex is a platform where most of the clients like to have meetings. Though Webex is more complicated than Microsoft Teams, it is much more useful and easy to pin Webex's screens and content.

The most valuable feature of the solution is the fact that it is easy to share screens, a major reason I chose it.

Earlier, it was easy to set up meetings using Webex. Nowadays, it is hard to set up meetings using Webex since it has become a complicated process. The platform should be easier for not only to arrange but also for others to join meetings. In general, the tool's setup process could be made a bit easier.

I have been using Webex for years. I use the solution's customer. I don't remember the version of the solution.

It is a quite stable solution. Stability-wise, I rate the solution a nine out of ten.

It is an easily scalable solution. It is also easy to use its sharing capabilities during meetings. Scalability-wise, I rate the solution a seven out of ten.

Around 50 to 60 people use the product.

The product is used once in a while and not on a daily basis. If there is a requirement for virtual meetings, then we use it for that moment.

Whether my company plans to increase the use of the product or not is something that depends on our requirements. The product is only used for virtual meetings, and otherwise, our company doesn't use it much. The product was of great use when the world was struck by COVID-19, but after the pandemic, the tool is not much used.

Earlier, it was easy to set up meetings using Webex. Nowadays, it is hard to set up meetings using Webex since it has become a complicated process. The platform should be easier for not only to arrange but also for others to join meetings. In general, the tool's setup process could be made a bit easier.

I rate the product's initial setup phase a three on a scale of one to ten, where one is a difficult setup, and ten is an easy setup process.

Regarding the product's deployment phase, the tool already has a portal. You need to just download and run the setup, after which you need to click on the next steps and the agreement form. After the aforementioned steps are followed, the tool gets installed.

The solution can be deployed in ten minutes.

I have used the tool only for the meetings, not for the webinars and large-scale virtual meetings.

I rate Webex's video quality and connectivity compared to other solutions as four to four and a half out of five.

Webex's security features have impacted our company's communication since it verifies the users before letting them into meetings. The tool is good for enterprise-level companies. It adds a layer of security to the platform used for meetings, but on the other hand, I feel that for short meetings, there is no need for the solution to add a high level of security. It is good to have a proper and secure platform like Webex for meetings. If I rate its security, then I will give it a four point three stars out of five.

I rate the tool a nine out of ten.

We use the solution for third-party meetings.

The most valuable features of the solution are communication, screen sharing, and collaboration. Webex makes it easier to handle third-party online meetings and to interact with people and your partners.

Sometimes, the solution lags because of performance issues.

I have been using Webex for a couple of years.

The solution is stable, but sometimes it has issues with the performance.

Around 20 to 30 users in our organization, including engineers and developers, use Webex. The solution is not extensively used in our company.

We also use Microsoft Teams in our organization. We prefer Microsoft Teams because it is more integrated, has E5 licensing from Microsoft, and is easier for corporations to use.

The solution's initial setup is straightforward. I'm using it mainly for third-party interactions. To deploy Webex, you need to download an installer, deploy it, and then use it.

We implemented the solution through an in-house team in two to three minutes. An agent is installed on your machine to deploy the solution.

I use the solution for free because I don't use the solution's enterprise version.

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it.

I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings.

Overall, I rate the solution a nine out of ten.

We use the solution for daily communication and collaboration in our organization.

Webex is a good tool for collaboration. It has mail exchange features. We can have team meetings and video conferences. The interactive sections are good. We can have online sessions. We can use the solution to conduct discussions and presentations. The video quality is good.

The solution is not as user-friendly as other collaboration tools. The user interface is not easy to use. The navigation of the solution is different from other products. It is a challenge. Integrating the product is not as easy as other collaboration tools because specific APIs must be deployed for integration. The user experience must be improved. It will be helpful if the vendor provides better training manuals.

I have been using the solution for six years.

The tool’s stability is very good. I rate the stability a nine out of ten.

The scalability can be improved. I rate the tool’s scalability a six out of ten.

The support is good.

Positive

We need a trained person to install the solution. The deployment takes three to four hours. The maintenance is easy. One person is enough to maintain the product.

The cost is pretty high compared to the competitors.

Webex has better security features compared to other solutions. However, other solutions like Zoom and Microsoft Teams are better at user-friendliness and user experience.

Overall, I rate the product a six out of ten.

The product users, one in particular, liked the tool when it worked. My company managed to switch most of the users to Zoom, which worked flawlessly.

I don't like Webex. Some of the users of the companies I used to work for could only use the tool with certain clients who used only Webex, so even my company had no other way to deal with them. It wasn't a good experience for me using Webex because it stopped working all of a sudden, and I had to reinstall it. During the last month, my company switched to WebClient, and it seemed to fix the issues we were facing with Webex. The aforementioned area can be considered for improvement in the solution.

The solution's local technical support needs improvement.

I have had issues with the frequent updates from Webex. From an improvement perspective, I would like to receive fewer updates from Webex.

I have five years of experience with Webex.

I don't know how to specifically rate the product's stability since it was a solution that used to function properly when it worked. I can rate the tool's stability an eight out of ten.

It is a scalable solution since it is available in the cloud.

When I left my previous company, I saw that there were only five licenses, and the organization had started off with around 50 users.

I have received the solution's local technical support but not from Cisco, and I felt it was very slow and not knowledgeable. I am sure that Cisco's direct support is great.

I am mainly using Zoom. Zoom is easier to use than Webex, and it also seems to be faster in the beginning phases.

The product's initial setup phase was very easy. The management console is easy to use.

The deployment part is not hard as the product is on the web.

The solution is deployed on the cloud.

The solution can be deployed in a few hours.

I don't know how the product was useful in improving the work associated with remote workforce, but I know that my company used it for meetings.

The video quality offered by the product is perfect and has no issues.

I recommend that others go ahead and use the product.

I never tried to integrate Webex with other tools.

I rate the tool a seven out of ten.

I use the solution in my company only if there is a meeting, so I don't have much knowledge about it even though I am a user.

I think the tool should make it easier to receive reports related to areas like how many participants are there in a meeting, comments, and file transfers inside the app. It is not so easy to obtain information in areas like the number of participants, comments, and file transfers inside the application.

Making a recording and downloading it is not so easy on Webex.

I have four years of experience with Webex.

I never had any issues with the stability of the product. Stability-wise, I rate the solution a ten out of ten.

I believe that everyone in my company uses the product. There are more than 500 people in my organization using Webex.

The product is used once a week in my company.

I have current experience with Microsoft Teams. I have used Zoom, Skype, and Google Meet.

After finishing a meeting, whenever my company tries to get certain recordings, Zoom or Skype provides it during the first 30 days after a meeting. With Webex, my company has to request the IT team to download and send the recordings of the meeting, making it a not-so-easy process.

I rate the product's initial setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.

Honestly, the employees in my company cannot download Webex, as the administrators manage it. I don't know about the time required to deploy the product.

The product was helpful in improving workflow in my company, especially during the pandemic period, for reasons like recording training and showing some evidence of work.

In my opinion, the current appearance of the product is nice. There is no need for any change to be made in the appearance of the tool. I think that the present appearance of the product makes it easy for the people in our company to see what they want.

The product is very good. I understand the internal rules associated with the company's end in relation to Webex. Some of my colleagues have a personal room, and for them, it is easy to get reports, record meetings, and get downloads.

I recommended the product to others who plan to use it.

In my company, there is a need to use software for meetings. I think that Webex's competitors offer better tools.

I rate the overall solution a nine out of ten.

I think Webex could be improved by simplifying the process. For instance, they could make it easier to join meetings by providing a direct meeting link without requiring sign-ups or logins. While security is important, finding a balance with user-friendliness is key.

I've used Webex for about two or three years, mainly for Cisco training sessions. After that, I haven't used Webex much. However, I've been using Zoom more recently for my online classes with students.

The solution's stability depends on the company. 

I would rate the tool's scalability a five out of ten. It might be more scalable for larger companies with specific needs. My company had ten users as part of the training. 

I haven't contacted the tool's technical support yet. 

Webex can be complicated compared to Zoom, especially regarding security settings. With Zoom, users need a meeting ID and password to join, making it more straightforward. While both platforms offer secure connections, Webex may feel more rigid and less user-friendly, especially for non-technical users. However, Webex has been updated recently so that improvements may have been made.

Setting up the tool on my computer wasn't too difficult, but it wasn't as straightforward as Zoom. I had to install the Webex application and navigate through the interface, which felt a bit more complex, especially for business settings.

During Cisco training sessions, I found Webex effective in improving productivity. I benefited from the training. However, I can't speak for others using Webex for daily work or jobs. 

The Webex security features are good because you must log in before joining a meeting. However, it's a bit less convenient than Zoom, where you need a link to join.

I rate the overall solution a seven out of ten.