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reviewer1222722 - PeerSpot reviewer
Inbound Salesperson at a tech services company with 5,001-10,000 employees
MSP
Jan 12, 2022
Contains popular features, useful screen share, and simple installation
Pros and Cons
  • "I have found a lot of virtual meeting solutions seem the same. Some might work a little bit better, it is difficult to pinpoint a particular functionality that's widely different, they all have screen sharing and video in-voice."
  • "I am using Webex mainly to speak to my manager."
  • "I do not like emojis."

What is our primary use case?

I am using Webex mainly to speak to my manager.

What is most valuable?

I have found a lot of virtual meeting solutions seem the same. Some might work a little bit better, it is difficult to pinpoint a particular functionality that's widely different, they all have screen sharing and video in-voice.

What needs improvement?

I do not like emojis. 

For how long have I used the solution?

I have been using Webex for a while, within the past 12 months.

Buyer's Guide
Webex
May 2026
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.

What do I think about the scalability of the solution?

We have approximately 1,000 employees in Canada that could have used Webex at one time or another.

How are customer service and support?

I have not used technical support.

How was the initial setup?

The setup is straightforward in most cases.

What other advice do I have?

Virtual meeting solutions are not perfect while working remotely. The quality of the service depends on many factors, such as the connection I am using or the servers. Occasionally it's not always clear or perfect. It's not Webex in particular or this solution causing the issue.

I rate Webex an eight out of ten.

I would give most of the virtual meetings solutions, such as Zoom, or Google Meets which I use for my kids. All those platforms are similar, none of them are perfect.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
it_user1698441 - PeerSpot reviewer
Risk info security at a financial services firm with 501-1,000 employees
Real User
Jan 10, 2022
Beneficial remote troubleshooting, simple installation, but lacking collaboration
Pros and Cons
  • "The installation is not difficult."
  • "I have found Webex to be stable."
  • "The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past."

What is our primary use case?

We use Webex for end-user support purposes whenever there requires troubleshooting. For example, if we want to connect to America or Europe or a different country for the support we can.

What needs improvement?

The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past.

For how long have I used the solution?

I have been using Webex for approximately 15 years.

What do I think about the stability of the solution?

I have found Webex to be stable.

What do I think about the scalability of the solution?

Webex is scalable. 

I have noticed a decrease in the usage of this solution in our organization. We have approximately 10 people who are using this solution in my organization.

How was the initial setup?

The installation is not difficult.

What about the implementation team?

I am able to do the installation myself.

What other advice do I have?

I rate Webex a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Webex
May 2026
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.
reviewer1736505 - PeerSpot reviewer
Head of Security Services at a tech services company with 11-50 employees
Real User
Jan 9, 2022
Good platform for internal chat and ad hoc meetings
Pros and Cons
  • "One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform."
  • "The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices."

What is our primary use case?

We primarily use WebEx as our internal chat platform, as well as ad hoc meetings and client meetings. 

This solution is cloud-based, so we are always using the latest version. 

What is most valuable?

One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform. 

What needs improvement?

The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices. 

For how long have I used the solution?

I have been using WebEx for about a year or so. 

What do I think about the stability of the solution?

The stability seemed fine, for our use. 

What do I think about the scalability of the solution?

The scalability is fine. 

There are probably about 50-60 of us using it internally and, to a degree, with some of our external clients and consultants. 

How are customer service and support?

I have never personally contacted technical support, but my team has. 

Which solution did I use previously and why did I switch?

We also use Teams and Zoom. WebEx is a bit clunky for lots of external meetings, so we also use Teams because a lot of our clients have it. Teams also has IMing, but WebEx is sort of defaulted as our major platform, internally. 

How was the initial setup?

The installation is very straightforward. I can do it myself, and it took a couple of minutes. You don't need a technical team. 

What about the implementation team?

I implemented this solution myself. 

What other advice do I have?

I rate WebEx a nine out of ten. It's a pretty good platform and it does what you expect from it. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1125813 - PeerSpot reviewer
IT Support Team Leader at a tech services company with 201-500 employees
Real User
Jan 6, 2022
High quality presentations, simple installation, and responsive support
Pros and Cons
  • "Overall the quality of the solution is very good."
  • "Webex is very good for webinars and presentations."
  • "The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises."

What is our primary use case?

Webex is very good for webinars and presentations. I used it for attending Cisco webinars and other security training. It's very good.

What is most valuable?

Overall the quality of the solution is very good.

What needs improvement?

The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises.

For how long have I used the solution?

I have been using Webex for approximately one year.

What do I think about the scalability of the solution?

Webex has been scalable.

We plan to increase the usage of Webex.

How are customer service and support?

I have been in contact with the support for Webex and they have always solved our issue in a timely manner.

Which solution did I use previously and why did I switch?

I have used Zoom previously and if I had to choose which one I prefer, I would pick Webex.

How was the initial setup?

The installation is simple, and it takes approximately one hour.

What about the implementation team?

I am able to do the implementation myself.

What's my experience with pricing, setup cost, and licensing?

There are licenses for business to use the solution but for end-users, there is not.

What other advice do I have?

I would recommend this solution to others.

I rate Webex an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1736010 - PeerSpot reviewer
Owner at JLDG
Real User
Jan 6, 2022
Losing ground to competitors, could be more user-friendly
Pros and Cons
  • "I ran into some connectivity issues with WebEx in previous versions but those have been fixed now."
  • "The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there."

What needs improvement?

The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there. I ran into some connectivity issues with WebEx in previous versions but those have been fixed now. 

For how long have I used the solution?

I do not use it as much as I used to. WebEx seems to be losing ground to competitors like Zoom. At least this is the case in my environment. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1734894 - PeerSpot reviewer
Cyber Security Consultant at a consultancy with 11-50 employees
Real User
Dec 6, 2021
Useful for virtual meetings, but stability needs improvement
Pros and Cons
  • "A valuable feature of Webex is that it's useful for virtual meetings and similar webinars."
  • "Webex's stability could be improved."
  • "Webex should be more stable. I have had some problems with connection, and it can be complicated in some areas."

What is our primary use case?

My primary use case of Webex is virtual conferences. 

Webex is cloud-based. 

What is most valuable?

A valuable feature of Webex is that it's useful for virtual meetings and similar webinars. 

What needs improvement?

Webex's stability could be improved. 

For how long have I used the solution?

I have been using Webex for more than six years. 

What do I think about the stability of the solution?

Webex should be more stable. I have had some problems with connection, and it can be complicated in some areas. 

What do I think about the scalability of the solution?

This solution is scalable. 

How was the initial setup?

The installation is straightforward, but it can be tricky parts when opening a session on your mobile phone or laptop. 

What's my experience with pricing, setup cost, and licensing?

Webex is expensive, especially compared to Zoom or Google. 

Which other solutions did I evaluate?

Zoom or Google could be good solutions for medium-sized or cost-conscious companies. However, not every country in the world can use all software—in some countries you cannot use Google, in some you cannot use Webex. 

What other advice do I have?

I rate Webex a seven out of ten. Whether I would recommend Webex to others depends on the size and policy of a company. If they decide that they want to have an image or a reputation to show that they are a big corporation, and use a high brand product, they could use Webex. However, if they're just a medium company and very cost-conscious, then there are other options. It really depends on the image of your company, as well as your network condition. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Implementation Engineer at a tech vendor with 201-500 employees
Real User
Dec 2, 2021
Effective for virtual meetings, scalable, but integration could improve
Pros and Cons
  • "It is a valuable solution for virtual meetings."
  • "The solution could improve by having better integration with other platforms."

What is our primary use case?

I used Webex for virtual meetings.

What is most valuable?

It is a valuable solution for virtual meetings.

What needs improvement?

The solution could improve by having better integration with other platforms.

For how long have I used the solution?

I have been using Webex for approximately three years.

What do I think about the scalability of the solution?

Webex is scalable.

We have approximately 200 people in my organization that has been using this solution.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams and I prefer it Webex.

What's my experience with pricing, setup cost, and licensing?

There is a license needed to use this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Webex a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1721769 - PeerSpot reviewer
Assistant Engineer at Harel Mallac Technologies Ltd
Real User
Nov 29, 2021
User friendly, straightforward installation, but more dashboards needed
Pros and Cons
  • "The solution is user-friendly."
  • "The solution could improve by having more dashboards and enhancing the processing speed."

    What is our primary use case?

    This solution is used for virtual meetings.

    What is most valuable?

    The solution is user-friendly.

    What needs improvement?

    The solution could improve by having more dashboards and enhancing the processing speed.

    For how long have I used the solution?

    I have been using Webex for approximately three years.

    What do I think about the scalability of the solution?

    I have approximately 50 using the solution in my organization. We have plans to increase the usage of the solution.

    Which solution did I use previously and why did I switch?

    We have used Microsoft Teams.

    How was the initial setup?

    The installation is straightforward. 

    What about the implementation team?

    I am able to do the implementation of Webex.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Webex a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1709688 - PeerSpot reviewer
    Senior Advisor at a financial services firm with 201-500 employees
    Real User
    Nov 21, 2021
    Stable, scalable, but interface needs improvement
    Pros and Cons
    • "The solution is perfectly stable, it normally performs very well."
    • "The interface of Webex should be improved and it is difficult to find information."

    What is our primary use case?

    Our primary use for Webex is for virtual meetings.

    What needs improvement?

    The interface of Webex should be improved and it is difficult to find information.

    For how long have I used the solution?

    I have been using Webex for six months.

    What do I think about the stability of the solution?

    The solution is perfectly stable, it normally performs very well.

    What do I think about the scalability of the solution?

    The solution is scalable.

    We have approximately 500 people using this solution.

    How are customer service and support?

    I have not needed to contact support.

    Which solution did I use previously and why did I switch?

    I previously used Microsoft Teams and Zoom. I liked Teams more than the others.

    What about the implementation team?

    Our IT teams do the implementation of the solution.

    What's my experience with pricing, setup cost, and licensing?

    We paid for our Webex license as a bundle.

    What other advice do I have?

    I would not recommend this solution to others.

    I rate Webex a six out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer938061 - PeerSpot reviewer
    Sr. Solution Architect at a computer software company with 5,001-10,000 employees
    Real User
    Nov 19, 2021
    Useful for virtual meetings but could be cheaper
    Pros and Cons
    • "We use Webex for virtual meetings."
    • "To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom."

    What is our primary use case?

    We use Webex for virtual meetings.

    What needs improvement?

    We have actually shifted from Webex to Teams. It was a company decision made by a few of the managers. To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom.

    What's my experience with pricing, setup cost, and licensing?

    We have a yearly license. I think the price of Webex could be cheaper. 

    What other advice do I have?

    I rate Webex seven out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user