Webex Reviews

I have no idea which version we are using at present. 

It is difficult for me to put my finger exactly on what needs to be improved with the solution.

This said, I feel the greatest issue with the solution is its price. Small governments and modest-sized schools simply cannot afford it. 

I have been working with Webex for five-plus years. 

The solution is definitely stable. We are talking about a Cisco product and it has been around for years. 

My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools. 

I feel the solution to be stable and they are constantly improving on it. It is probably the best in the market for its kind. I have often heard anecdotally from those using Microsoft Teams that Webex has many features which it lacks. 

There is also Zoom, which people like, supposedly for its ease of use. Initially, there were many issues with it, not least of all that the database is housed in China. Yet, I feel they have since gotten passed these, as they experienced growing pains during the pandemic, when usage spiked. They started to offer the solution free of charge. 

I don't think Zoom has anywhere near the features and functionality of Webex.

I only use Zoom or Teams when another person does who has initiated the call. 

I can't say for certain how the solution is deployed, although this is likely on the cloud. I use the cloud-based version. I know there is an app, part of which, I assume, could be cloud-based. I mostly use the solution on my computer, which has a VPN connection. 

Issues I encountered in the past did not involve the product itself, but resulted from my computer and connections being slow. Moreover, as a company, we need to do a much better job training people. There is a need to learn with experience and I am not certain I did this properly. I feel the product has much more potential for use than I make of it. 

I find the solution to be convenient. In the past I found it to be a bit on the clunky side, but now the interfaces are pretty intuitive and they are constantly improving on the solution. 

I rate Webex as a solid eight out of ten. 

The possibility to have conferences with several people. The best feature is that you know to whom you are talking. It's not like a phone conference where someone is talking, but if you don't recognize the voice, you don't know who is talking.

Also, I like the ability to integrate video conference into the meeting.

I'm work at Telefonica International. This tool improves our communications with people all around the globe.

Cisco WebEx is always developing more functions and improving on the ones that it already has. So, I think that all areas are improving already.

For three years now.

Yes, but it depends on the customers'/users' networks, not with Cisco WebEx in particular.

No issues.

I would give it a six out of 10.

Not previously. But currently, we also use Lync (Skype for Business), and WebEx is far far better than Skype.

No, it's very easy to implement as long as you have a clear picture of what you want. Also, the tool is very malleable, so you can easily change functionalities.

Cisco is not cheap, and this product is not the exception to the rule, but it is worth all the money paid.

No.

If you have the budget, go for WebEx. You won't find anything more stable, scalable, and with a fair support team.

You can easily collaborate with your work colleagues even with your mobile phone.

We send news about our products through Cisco Spark and the people included in the room can ask questions about them.

The phone calling option.

1 year.

No

No

No

Very good

Very good

No

It was straightforward

We implemented an in-house one

We haven't calculate it

Be aware what is free and what needs an enterprise license.

No. We were sure to deploy Cisco Spark

No

I really value WebEx’s sharing of applications.

WebEx enables remote employees to participate in training sessions and other meetings.

Recordings are slow to start, sometimes fail, and are difficult to edit.

I have used it for over 10 years.

I did not ecnounter any stability issues.

I did not encounter any scalability issues.

User setup was straightforward.

WebEx’s sharing of an application or the desktop enables me to give a presentation or a demo to remote colleagues, customers and prospects. Other services such as email, audio conferencing and twitter are very useful for communicating in other important ways, WebEx is the corporate gold standard for what it does best, that is easy, reliable sharing of content on my screen to one or several hundred people in real time.

- Team collaboration

- Webinars

- Relieved some bandwidth

- Freed up budget

- Customer Service/Support

- UX

- 3 years

- No, pretty easy

- No

- No

- Poor

- Average

- Switched from WebEx to another provider

- Straightforward

- In-house

- Annual contracts can be rough

- This is the best everyone knows about, but there are plenty other players.

We use Webex for the same purpose as Zoom, i.e. to do web meetings, but we don't use Webex unless our customers require it.

Webex is clunky and it's hard to use. It's not simple. Webex is probably the most user-unfriendly of all of them. Whenever you're trying to get on it, it's an absolute pain.

It's hard to get Webex running, but once it's running it's okay.

I rate Webex four out of 10. I recommend people use Zoom instead.

The most valuable features are: 

• It's easy to use
• The connection is good
• Screen-sharing.

The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use. 

I haven't had any problems with stability or scalability. 

I like Webex more because it's more convenient. I can install it on a mobile phone. The UX is better than Zoom but I know other people prefer Zoom.

I would rate Webex an eight out of ten. 

I would recommend Webex because I can use it with other devices. We can easily connect the device and create a room and then we can call many devices. 

• Virtual meeting rooms
• Video/Voice capabilities
• Desktop sharing and whiteboards

• Increased productivity
• Ability to have meetings on-the-fly, without any scheduling
• Resources are always available

I would like to see integration with legacy video endpoints.

I have used it for 18 months.

I did not encounter any stability issues.

I did not have any scalability issues. My requirement is a maximum of ten end points connected.

I would give technical support a rating of 9/10.

We previously used free solutions such as Skype or Google Hangouts.

The initial setup was simple.

We evaluated Videxio, Pexip, and Google Hangouts.

It is easy to implement. Go for WebEx cloud services.