We use the solution for multiple purposes, including collaborative meetings and online education through web events, seminars, practical sessions, and lab sessions.
Founder & CEO at 7Array Solutions private limited
Has good stability and an easy initial setup process
Pros and Cons
- "It is a scalable solution."
- "They should integrate the solution with multiple hardware vendors."
What is our primary use case?
What is most valuable?
The solution provides a secure environment for meetings. Along with this, its feature for conducting exams works the best. In addition, it helps the instructor to monitor student engagement during online educational sessions.
What needs improvement?
They should integrate the solution with multiple hardware vendors.
For how long have I used the solution?
I have been using the solution for more than ten years.
Buyer's Guide
Webex
September 2025

Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
What do I think about the stability of the solution?
It is a stable solution. I rate its stability ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability ten out of ten.
How are customer service and support?
Technical support is optional for the solution as it is never out of connectivity or has latency issues.
Which solution did I use previously and why did I switch?
I have used Zoom and Microsoft Teams before. In comparison, Webex provides additional features and a standard license policy.
How was the initial setup?
The solution's initial setup process is straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution is low-cost for a hybrid model.
What other advice do I have?
It is a unique solution. I rate it ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Sr. Solution Architect at a computer software company with 5,001-10,000 employees
Useful for virtual meetings but could be cheaper
Pros and Cons
- "We use Webex for virtual meetings."
- "To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom."
What is our primary use case?
We use Webex for virtual meetings.
What needs improvement?
We have actually shifted from Webex to Teams. It was a company decision made by a few of the managers. To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license. I think the price of Webex could be cheaper.
What other advice do I have?
I rate Webex seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Webex
September 2025

Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Chief Executive Officer at a tech services company with 1,001-5,000 employees
Quick installation, stable, and scalable
Pros and Cons
- "Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."
What is our primary use case?
Webex can be used useful for virtual meetings.
What is most valuable?
Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful.
For how long have I used the solution?
I have been using Webex for approximately three years.
What do I think about the stability of the solution?
I have found the solution to be stable.
What do I think about the scalability of the solution?
Webex is scalable.
We have almost all of the employees at my organization is using Webex.
How are customer service and support?
I have not contacted support.
Which solution did I use previously and why did I switch?
I have used Zoom previously.
How was the initial setup?
The installation is straightforward, and only takes a couple of minutes to install.
What's my experience with pricing, setup cost, and licensing?
The price of the license for the solution could be less expensive.
What other advice do I have?
I would recommend this solution to others.
I rate Webex a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DBA Team Lead | Principal Apps DBA at Experteam
User-friendly but not very scalable
Pros and Cons
- "The most valuable feature is Webex's user-friendly video conferencing."
- "One area that could use improvement in Webex is the connection speed."
What is our primary use case?
I use Webex for Internet meetings.
What is most valuable?
The most valuable feature is Webex's user-friendly video conferencing.
What needs improvement?
One area that could use improvement in Webex is the connection speed. There are times when the platform feels a bit slow, which impacts the overall experience.
For how long have I used the solution?
I have been using Webex for a few months.
What do I think about the stability of the solution?
The stability is average.
What do I think about the scalability of the solution?
It is not very scalable. We have approximately 100 users at our company.
How was the initial setup?
The initial setup is simple and I did it myself.
What other advice do I have?
Overall, I would rate Webex as a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Pre-Sales Engineer at a tech services company with 201-500 employees
Easy to use, reliable, and good audio and video quality
Pros and Cons
- "I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use."
- "The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions."
What is our primary use case?
I am using Webex for presentations to our customers.
What is most valuable?
I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use.
What needs improvement?
The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions.
For how long have I used the solution?
I have been using Webex for approximately three years.
What do I think about the stability of the solution?
Webex is stable.
What do I think about the scalability of the solution?
I am not sure of the scalability of the solution because I am only one end user.
We have approximately 13 people using this solution in my organization.
How are customer service and support?
I have not needed to contact the support.
How was the initial setup?
The installation was simple and it only took a few minutes to complete.
What other advice do I have?
This is a very good solution, very easy to use, and the quality of the image and the audio is high.
I rate Webex a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: September 2025
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