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Chief Executive Officer at a tech services company with 1,001-5,000 employees
MSP
Quick installation, stable, and scalable
Pros and Cons
  • "Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."

    What is our primary use case?

    Webex can be used useful for virtual meetings.

    What is most valuable?

    Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful.

    For how long have I used the solution?

    I have been using Webex for approximately three years.

    What do I think about the stability of the solution?

    I have found the solution to be stable.

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    Webex
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    What do I think about the scalability of the solution?

    Webex is scalable.

    We have almost all of the employees at my organization is using Webex.

    How are customer service and support?

    I have not contacted support.

    Which solution did I use previously and why did I switch?

    I have used Zoom previously.

    How was the initial setup?

    The installation is straightforward, and only takes a couple of minutes to install.

    What's my experience with pricing, setup cost, and licensing?

    The price of the license for the solution could be less expensive.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Webex a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer938022 - PeerSpot reviewer
    Lead Presales at a tech services company with 1-10 employees
    Real User
    Easy to set up with excellent technical support and good stability
    Pros and Cons
    • "Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions."
    • "The licensing could be a bit simpler."

    What is our primary use case?

    We primarily use the solution purely as a end-user support. We use it specifically for virtual meetings, 

    What is most valuable?

    Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions. 

    Cisco Webex is definitely a good solution. 

    The product is stable.

    We find the solution to be scalable.

    The initial setup is pretty simple.

    The technical support on offer is excellent.

    What needs improvement?

    The licensing could be a bit simpler.

    For how long have I used the solution?

    We've used the solution for three or four years. 

    What do I think about the stability of the solution?

    The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

    What do I think about the scalability of the solution?

    The scalability is good. If a company needs to expand it, it can do so. 

    We have three or four engineers that work on the solution.

    How are customer service and support?

    Cisco has very good technical support across all of its offerings, not just WebEx. They are helpful and responsive. We're quite pleased with their level of service.

    Which solution did I use previously and why did I switch?

    We've used this solution for a very, very long time. We didn't use a different product previously. We do also use Zoom alongside WebEx.

    How was the initial setup?

    The installation is quite straightforward. It's not a difficult implementation.

    That said, I did not deal with a full implementation and therefore I can't speak to how long the deployment takes. 

    One engineer is more than enough to handle deployment and maintenance. With cloud-based solutions, they simply have to activate the licenses and download the agent. That's basically it. Cisco has made it easy.

    What's my experience with pricing, setup cost, and licensing?

    In terms of the licensing part, sometimes we don't understand the product line. It's a major difference between Cisco and Zoom. Zoom is more straightforward in terms of licensing and how costs are laid out.

    The solution is subscription-based.

    The product is expensive. Recently, during the pandemic, they came up with some promos however, otherwise, in a normal scenario, it is expensive.

    What other advice do I have?

    I'd rate the solution at a nine out of ten.

    I'd recommend the solution to other users and organizations.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Webex
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    Julius Mboya - PeerSpot reviewer
    Chief technical officer at Solvezy Technology Kenya Limited
    Real User
    Top 5Leaderboard
    Helps you with remote support and collaboration
    Pros and Cons
    • "Webex is a collaboration tool that helps you with remote support and collaboration."
    • "The solution's initial setup process is lengthy."

    What is our primary use case?

    The vendor who supports me uses Webex for technical support. They set up Webex, and we are able to connect with each other. Some people use Webex to do sales pitch presentations for various solutions. They send me a Webex link, and I can join and have our conversation.

    What is most valuable?

    Webex is a collaboration tool that helps you with remote support and collaboration.

    What needs improvement?

    The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.

    What do I think about the stability of the solution?

    The solution's stability is great during meetings unless there are network fluctuations, in which case you start having the usual problems.

    How was the initial setup?

    The solution needs to make the installer packages lighter. This would reduce the turnaround time to download, which would speed up the installation.

    What other advice do I have?

    The solution's video conferencing quality is great, and I rate it a seven out of ten.

    Overall, I rate the solution an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Fatih Gedikli - PeerSpot reviewer
    DBA Team Lead | Principal Apps DBA at Experteam
    Real User
    Top 5
    User-friendly but not very scalable
    Pros and Cons
    • "The most valuable feature is Webex's user-friendly video conferencing."
    • "One area that could use improvement in Webex is the connection speed."

    What is our primary use case?

    I use Webex for Internet meetings.

    What is most valuable?

    The most valuable feature is Webex's user-friendly video conferencing.

    What needs improvement?

    One area that could use improvement in Webex is the connection speed. There are times when the platform feels a bit slow, which impacts the overall experience.

    For how long have I used the solution?

    I have been using Webex for a few months.

    What do I think about the stability of the solution?

    The stability is average.

    What do I think about the scalability of the solution?

    It is not very scalable. We have approximately 100 users at our company.

    How was the initial setup?

    The initial setup is simple and I did it myself.

    What other advice do I have?

    Overall, I would rate Webex as a six out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1410516 - PeerSpot reviewer
    Pre-Sales Engineer at a tech services company with 201-500 employees
    Real User
    Easy to use, reliable, and good audio and video quality
    Pros and Cons
    • "I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use."
    • "The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions."

    What is our primary use case?

    I am using Webex for presentations to our customers.

    What is most valuable?

    I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use.

    What needs improvement?

    The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions.

    For how long have I used the solution?

    I have been using Webex for approximately three years.

    What do I think about the stability of the solution?

    Webex is stable.

    What do I think about the scalability of the solution?

    I am not sure of the scalability of the solution because I am only one end user. 

    We have approximately 13 people using this solution in my organization.

    How are customer service and support?

    I have not needed to contact the support.

    How was the initial setup?

    The installation was simple and it only took a few minutes to complete.

    What other advice do I have?

    This is a very good solution, very easy to use, and the quality of the image and the audio is high.

    I rate Webex a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user