Marketing at a marketing services firm with 51-200 employees
WebEx is the best option for Web Conferencing. The software can be annoying at times, but it's worth the cost.
What is most valuable?
The actual software product works fairly well. As a general web conferencing product, this does the trick.
The screen sharing, whiteboard, and polls are the features that I use most regularly, and I don't think that I could live without them during presentations.
The quality of the presentations is very high and the presentations themselves can be archived for future viewing.
What needs improvement?
It's definitely not easy to learn or to teach. While the multitudes of functions are key selling points, the company didn't offer us any form of training for future employees, so it was up to us to train each other. Their customer service was also fairly sub-par as far as what I am used to.
The only other major complaint that I have is that I have never hosted nor joined a webex, where no one had a problem downloading the necessary software or understanding how to connect. I think a few simple updates to their user experience could fix this.
What other advice do I have?
Webex is THE web meeting/conferencing service and in general will get the job done. Having a sales service that doesn't need to travel to present every single pitch can save money for nearly every sized organization. We truly believe that the first few WebEx meetings usually lead to an in-face meeting to sign up a new client.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager of Data Center at a insurance company with 51-200 employees
Very Good for HD Video conferencing
Valuable Features:
1. With WebEx, the presenter can show the audience what is on his screen. Files are shared in real time.
2. Audience interactive participation is encouraged and controlled.
3. It identifies who is speaking.
4. It is secure - supports SSL encryption.
Room for Improvement:
1. Video conferencing is not as fast as expected.
2. I don’t think WebEx can support more than 1000 participants.WebEx is one of the leading online conference tools. It is a collaborative tool that combines video, data and voice. It bridges the gap between physical locations. We have multiple branches and we have found that bringing people together becomes almost impossible. Thiat is the major reason why we decided to use WebEx.
WebEx supports both computers and mobile phones. This means both computer (PCs, tablets, Macs) users and mobile phone users can easily participate in the conference. It also has free applications for ipad and iPhones. One thing we enjoyed most was the toll-free facility. You can easily share the desktop screen or files. Presenters can show his audience what is on his screen. Changing of conference host is quite easy.
Other Advice:
WebEx is relatively cheap and cost effective. With $49 per month, 25 people can conveniently enjoy the services. This price cannot be compared to the cost of bringing 25 people together in a physical location
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Webex
January 2026
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
Chief technical officer at a tech services company with 501-1,000 employees
Helps you with remote support and collaboration
Pros and Cons
- "Webex is a collaboration tool that helps you with remote support and collaboration."
- "The solution's initial setup process is lengthy."
What is our primary use case?
The vendor who supports me uses Webex for technical support. They set up Webex, and we are able to connect with each other. Some people use Webex to do sales pitch presentations for various solutions. They send me a Webex link, and I can join and have our conversation.
What is most valuable?
Webex is a collaboration tool that helps you with remote support and collaboration.
What needs improvement?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
What do I think about the stability of the solution?
The solution's stability is great during meetings unless there are network fluctuations, in which case you start having the usual problems.
How was the initial setup?
The solution needs to make the installer packages lighter. This would reduce the turnaround time to download, which would speed up the installation.
What other advice do I have?
The solution's video conferencing quality is great, and I rate it a seven out of ten.
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder and Chief Executive Officer at a tech services company with 1-10 employees
Easy-to-use tool with flexible team collaboration features
Pros and Cons
- "Webex has enhanced the remote team collaboration process regarding time management and cost savings."
- "There could be a feature available to record the meetings."
What is our primary use case?
We use the product for attending training webinars, meetings, and team collaboration.
What is most valuable?
The product's most valuable flexibility of features is particularly in terms of the user experience, from joining meetings to the controls available during the meetings. We can easily manage the audio-visual aspects as well.
What needs improvement?
There could be a feature available to record the meetings.
For how long have I used the solution?
I have been using Webex for half a year. At present, I use the latest version.
What do I think about the stability of the solution?
I rate the platform's stability a ten out of ten.
What do I think about the scalability of the solution?
The number of times we use the platform depends on a particular virtual event. It varies from every day to once in a week or month. I rate the scalability a nine out of ten.
Which solution did I use previously and why did I switch?
We use different webinar platforms, including Webex, Teams, and GoToWebinar, depending on the organization's needs.
How was the initial setup?
Compared to Teams, I rate Webex's initial setup process a ten.
What other advice do I have?
Webex has enhanced the remote team collaboration process regarding time management and cost savings. The whole platform works well in terms of productivity. Its integration with other tools has improved workflow efficiency.
It is an easy-to-use tool with lots of reliability. It should be considered by every potential user looking for a meeting platform.
I rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DBA Team Lead | Principal Apps DBA at a tech services company with 51-200 employees
User-friendly but not very scalable
Pros and Cons
- "The most valuable feature is Webex's user-friendly video conferencing."
- "One area that could use improvement in Webex is the connection speed."
What is our primary use case?
I use Webex for Internet meetings.
What is most valuable?
The most valuable feature is Webex's user-friendly video conferencing.
What needs improvement?
One area that could use improvement in Webex is the connection speed. There are times when the platform feels a bit slow, which impacts the overall experience.
For how long have I used the solution?
I have been using Webex for a few months.
What do I think about the stability of the solution?
The stability is average.
What do I think about the scalability of the solution?
It is not very scalable. We have approximately 100 users at our company.
How was the initial setup?
The initial setup is simple and I did it myself.
What other advice do I have?
Overall, I would rate Webex as a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder & CEO at a tech services company with 11-50 employees
Has good stability and an easy initial setup process
Pros and Cons
- "It is a scalable solution."
- "They should integrate the solution with multiple hardware vendors."
What is our primary use case?
We use the solution for multiple purposes, including collaborative meetings and online education through web events, seminars, practical sessions, and lab sessions.
What is most valuable?
The solution provides a secure environment for meetings. Along with this, its feature for conducting exams works the best. In addition, it helps the instructor to monitor student engagement during online educational sessions.
What needs improvement?
They should integrate the solution with multiple hardware vendors.
For how long have I used the solution?
I have been using the solution for more than ten years.
What do I think about the stability of the solution?
It is a stable solution. I rate its stability ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability ten out of ten.
How are customer service and support?
Technical support is optional for the solution as it is never out of connectivity or has latency issues.
Which solution did I use previously and why did I switch?
I have used Zoom and Microsoft Teams before. In comparison, Webex provides additional features and a standard license policy.
How was the initial setup?
The solution's initial setup process is straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution is low-cost for a hybrid model.
What other advice do I have?
It is a unique solution. I rate it ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Pre-Sales Engineer at a tech services company with 201-500 employees
Easy to use, reliable, and good audio and video quality
Pros and Cons
- "I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use."
- "The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions."
What is our primary use case?
I am using Webex for presentations to our customers.
What is most valuable?
I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use.
What needs improvement?
The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions.
For how long have I used the solution?
I have been using Webex for approximately three years.
What do I think about the stability of the solution?
Webex is stable.
What do I think about the scalability of the solution?
I am not sure of the scalability of the solution because I am only one end user.
We have approximately 13 people using this solution in my organization.
How are customer service and support?
I have not needed to contact the support.
How was the initial setup?
The installation was simple and it only took a few minutes to complete.
What other advice do I have?
This is a very good solution, very easy to use, and the quality of the image and the audio is high.
I rate Webex a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Webex Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2026
Product Categories
Virtual MeetingsPopular Comparisons
TeamViewer Business
Zoom Workplace Business
Microsoft Teams
Skype for Business
ScreenConnect
3CX Live Chat
Cisco Meeting Server
Cisco TelePresence
GoToMeeting
Adobe Connect
GoToWebinar
ON24 Platform
Blackboard Collaborate
PGi GlobalMeet
Huawei Video Conferencing Platform
Buyer's Guide
Download our free Webex Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Which is the best virtual learning platform?
- Compare WebexTeams to Adobe Connect
- Is Webex suitable for hosting professional video interviews?
- When evaluating Virtual Meetings, what aspect do you think is the most important to look for?
- What are the tools you recommend to support teleworking?
- Is there a video conferencing platform that can have a plug-in on a website?
- Why is Virtual Meetings important for companies?


















You outlined perfectly some pros and cons that WebEx has. I would like to add features that helped me when using WebEx at my workplace.
Since it is software as a service, the user only needs to subscribe to the service and have Internet access and he is ready to go. With WebEx, no download is necessary, and the audience does not need to be a subscriber to watch and listen. One of the distinct pro of WebEx is that it successfully combines the online viewing portion with the ability to teleconference easily and be connected to the webinar via the access code. This lets the presenters know who is actually there during the presentation, without need for a time consuming roll call.
More features from WebEx include the ability to easily share documents, presentations, or applications. With a simple click, the user can allow someone else on the other side of the world the opportunity to present, either with their computer, or by taking remote control of his computer. Another pro of web conferencing with WebEx is the ability to access a recording of the meeting. Also, WebEx is fully scalable.